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Tire purchase at Walmart - great price, poor service #5219181 09/21/19 08:08 PM
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cos Online Content OP
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I recently purchased a set of General Grabber (235/65-18) tires at Walmart on line. Price was reduced from $140 a piece to $100, so the usual long wait for install/balance was worth it. What upset me was when I saw the tire tech brushing anti-seize lube on my clean/rust free wheel studs. I immediately asked that they stop and was told it's corporate policy. I then asked to speak to a manager and was allowed to sign a waiver and then they cleaned off the studs. I did explain that lube on the threads results in increased torque on the lugs nuts but it fell on deaf ears. To make matters worse three of the four tires weren't balanced properly. I later had them Road Force balanced at Discount tire, now they're nice and smooth.

Last time.

Rant off.

Last edited by cos; 09/21/19 08:09 PM.

'15 Cadillac SRX
- Castrol Magnatec 5W30
- Valvoline Maxlife ATF





Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219185 09/21/19 08:14 PM
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FordBroncoVWJeta Offline
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Originally Posted by cos
I recently purchased a set of General Grabber (235/65-18) tires at Walmart on line. Price was reduced from $140 a piece to $100, so the usual long wait for install/balance was worth it. What upset me was when I saw the tire tech brushing anti-seize lube on my clean/rust free wheel studs. I immediately asked that they stop and was told it's corporate policy. I then asked to speak to a manager and was allowed to sign a waiver and then they cleaned off the studs. I did explain that lube on the threads results in increased torque on the lugs nuts but it fell on deaf ears. To make matters worse three of the four tires weren't balanced properly. I later had them Road Force balanced at Discount tire, now they're nice and smooth.

Last time.

Rant off.

Yep its corporate policy. I doubt it hurts considering Walmart sells hundreds of thousands of tires a year. IF there was a problem they would have figured it out by now. At least they don't tighten down the lug nuts with the impact. I have had one person since 2017 tell me the exact same thing you just told me. Apparently most don't care, and neither do I.

Balancer issue is a whole different deal.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219187 09/21/19 08:14 PM
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What's wrong with anti-seize on wheel studs? Sounds like a sound policy.


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Re: Tire purchase at Walmart - great price, poor service [Re: dishdude] #5219202 09/21/19 08:32 PM
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Anti-seize on wheel studs is controversial, and it sorta depends on the vehicles application. For a daily it's probably fine, but for an aggressively driven and or performance car with alloy wheels, it's not ideal. The lugs should be torqued to spec and anti-seize makes that impossible to accurately achieve. It also makes it easier for them to back themselves off under very high load cornering, although loosing all 5 at once is still exceedingly unlikely. However anybody who has ever auto-crossed or raced will tell you it is better to fight getting a wheel off while a car is on jack stands then have it come off unexpectedly at 80+ mph.

Last edited by GZRider; 09/21/19 08:33 PM. Reason: reasons
Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219203 09/21/19 08:34 PM
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I think it makes good sense for Walmart to use anti-sieze. Broken studs from galled threads are a headache they don't need when they have several customers waiting in line to get tires installed.

Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219204 09/21/19 08:34 PM
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The Walmart by me is pretty sad to. I waited 4 hours to get 2 tires put on.

Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219226 09/21/19 09:01 PM
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If Walmart is putting anti-seize on wheel studs, they will have rock-solid evidence that it's acceptable to do and won't cause issues, especially since FordBroncoVWJeta says it's corporate policy.

Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219228 09/21/19 09:04 PM
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I get my Walmart tires put on first thing in the morning. They open at 7 am and I'm waiting for them. I usually am in the first two or three and the service is excellent. They even torque the wheel lugs. Great shop. I would get bent out of shape over them putting anti seize on wheel studs. The rating of wheel lug torque values is quite wide. Ed


2014 CX5 Touring 2.5L :-)
Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219254 09/21/19 09:29 PM
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Originally Posted by cos
I recently purchased a set of General Grabber (235/65-18) tires at Walmart on line. Price was reduced from $140 a piece to $100, so the usual long wait for install/balance was worth it. What upset me was when I saw the tire tech brushing anti-seize lube on my clean/rust free wheel studs. I immediately asked that they stop and was told it's corporate policy. I then asked to speak to a manager and was allowed to sign a waiver and then they cleaned off the studs. I did explain that lube on the threads results in increased torque on the lugs nuts but it fell on deaf ears. To make matters worse three of the four tires weren't balanced properly. I later had them Road Force balanced at Discount tire, now they're nice and smooth.

Last time.

Rant off.

You get what you pay for. Personally, I don't want any of my vehicles serviced by some tatted up nitwit who was just promoted into the automotive service center from the men's underwear section.


2014 Silverado
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Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219292 09/21/19 10:18 PM
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Originally Posted by cos
To make matters worse three of the four tires weren't balanced properly. I later had them Road Force balanced at Discount tire, now they're nice and smooth.


I would go back to WM and ask for a refund on the balance job, since you had to take it somewhere else. You'll lose the lifetime balance, but it sounds like you wouldn't be using it anyway.

When Walmart adjusted the pay scale so that an 18 yr old check-out chick working in the AC makes the same green as the tech out in TLE who is sweating his cojones off and getting burned and busted knuckles daily, they showed how much they want talent out there.

Re: Tire purchase at Walmart - great price, poor service [Re: dishdude] #5219294 09/21/19 10:22 PM
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Originally Posted by dishdude
What's wrong with anti-seize on wheel studs? Sounds like a sound policy.



Torque specs based on dry threads are drastically off when the threads are lubricated. Anti-seize allows the threads to travel easier, which means it's possible to over-torque the lugnuts.


OP - Next time, if you have a way, just take the wheels to WM to get new tires installed. Don't let the techs get near the studs if you want to control how things are done.

Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219312 09/21/19 10:56 PM
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Refund on the balancing - I'll look into that.

Taking in the wheels only - I have done that in the past.


'15 Cadillac SRX
- Castrol Magnatec 5W30
- Valvoline Maxlife ATF





Re: Tire purchase at Walmart - great price, poor service [Re: Reddy45] #5219315 09/21/19 10:57 PM
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Originally Posted by Reddy45
Originally Posted by dishdude
What's wrong with anti-seize on wheel studs? Sounds like a sound policy.



Torque specs based on dry threads are drastically off when the threads are lubricated. Anti-seize allows the threads to travel easier, which means it's possible to over-torque the lugnuts.


OP - Next time, if you have a way, just take the wheels to WM to get new tires installed. Don't let the techs get near the studs if you want to control how things are done.



What I plan to do to mine....


2019 Chevrolet Equinox LS
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Re: Tire purchase at Walmart - great price, poor service [Re: cos] #5219387 09/22/19 05:42 AM
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While it is 100% correct that anti- seize is a no no with lugs and studs, whenever I tell someone that they always say...I've been doing it this way for 30 years and I've never had a problem. And I'd say they too are 100% correct.

I know factory certified Audi techs, automotive instructors, and ASE master techs, that have no idea about the anti-seize thing (and these are top notch techs), so I wouldn't sweat a little anti-seize on your wheel studs.

Re: Tire purchase at Walmart - great price, poor service [Re: FordBroncoVWJeta] #5219389 09/22/19 05:43 AM
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Originally Posted by FordBroncoVWJeta
...Yep its corporate policy.......
I'll say when reading threads like this, it's kinda cool and good information to know what really is and isn't WM TLE "corporate policy".

I have all my tire work done at DT so not a concern for me. However seems like signing a waiver for no anti seize, not a huge deal.

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