My father wanted to get his oil changed today and I didn't feel like doing it, so he went to the dreaded Walmart to get it changed. The horror of finding the using a vacuum tube to suck the oil out and not use the drain plug. It took them two hours to do the job and they didn't even do it right. The oil is still dirty too, so they certainly didn't get it all out. I'm so mad and this isn't even my car. I've promised to never let him go there again. They said to me that it was corporate policy to not take the drain plugs out. That's not changing oil right at all. Has anyone else had this happen to them, and is there any recourse since they weren't up front about it?
I work for Walmart.
1. Its not corporate policy.
2. A lot of stores have gone to the vacuum tube so they do not screw up drain plugs.
3. On a lot of cars you can actually get more out using the vacuum tube, on others you can't get any out. What Make/Model we talking here?
4. Its not corporate policy, but they can choose to do it how ever they like.
5. You paid them to change your oil. They took the old oil out, and replaced it with new oil. They rendered the service you paid for. It could be argued that they didn't correctly though.
6. Call them tomorrow and ask to speak with the ACCM or Automotive Care Center Manger Salaried. Explain that the oil is still dirty looking after changing it. Either he should do it again, or refund you.
7. Its not corporate policy. My store doesn't do it.
8. Its not corporate policy.
Being polite to the manager is going to help you. Nothing worse than a guy acting like he knows better yet he brings his car to Walmart.