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Angry at Walmart service center #5218342 09/20/19 09:52 PM
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Jetsfan421 Offline OP
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My father wanted to get his oil changed today and I didn't feel like doing it, so he went to the dreaded Walmart to get it changed. The horror of finding the using a vacuum tube to suck the oil out and not use the drain plug. It took them two hours to do the job and they didn't even do it right. The oil is still dirty too, so they certainly didn't get it all out. I'm so mad and this isn't even my car. I've promised to never let him go there again. They said to me that it was corporate policy to not take the drain plugs out. That's not changing oil right at all. Has anyone else had this happen to them, and is there any recourse since they weren't up front about it?

Re: Angry at Walmart service center [Re: Jetsfan421] #5218344 09/20/19 09:55 PM
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That’s a new one by me, another reason not to get an oil change there unless it’s -40f and your gonna do a 3 k change.

Re: Angry at Walmart service center [Re: Jetsfan421] #5218346 09/20/19 09:59 PM
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Jetsfan421 Offline OP
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I figure the oil filter is okay, but I'm pulling the drain plug and changing the oil the right way soon. I'm thinking 2k on this nasty used oil frankenbrew and then on 5k changes.

Re: Angry at Walmart service center [Re: Jetsfan421] #5218349 09/20/19 10:04 PM
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FordBroncoVWJeta Offline
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Originally Posted by Jetsfan421
My father wanted to get his oil changed today and I didn't feel like doing it, so he went to the dreaded Walmart to get it changed. The horror of finding the using a vacuum tube to suck the oil out and not use the drain plug. It took them two hours to do the job and they didn't even do it right. The oil is still dirty too, so they certainly didn't get it all out. I'm so mad and this isn't even my car. I've promised to never let him go there again. They said to me that it was corporate policy to not take the drain plugs out. That's not changing oil right at all. Has anyone else had this happen to them, and is there any recourse since they weren't up front about it?

I work for Walmart.
1. Its not corporate policy.
2. A lot of stores have gone to the vacuum tube so they do not screw up drain plugs.
3. On a lot of cars you can actually get more out using the vacuum tube, on others you can't get any out. What Make/Model we talking here?
4. Its not corporate policy, but they can choose to do it how ever they like.
5. You paid them to change your oil. They took the old oil out, and replaced it with new oil. They rendered the service you paid for. It could be argued that they didn't correctly though.
6. Call them tomorrow and ask to speak with the ACCM or Automotive Care Center Manger Salaried. Explain that the oil is still dirty looking after changing it. Either he should do it again, or refund you.
7. Its not corporate policy. My store doesn't do it.
8. Its not corporate policy.

Being polite to the manager is going to help you. Nothing worse than a guy acting like he knows better yet he brings his car to Walmart.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: Angry at Walmart service center [Re: Jetsfan421] #5218350 09/20/19 10:05 PM
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Donald Offline
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Not as good as draining the oil via drain plug but better than nothing.

Its very common on boat engines to suck the oil out of the dipstick. No real way to get to the drain plug in many engines. It leaves maybe 1/2 cup of old oil.

I might not go there again but I do not think its a big deal. Run a normal oil change.


2015 Subaru Forester 2.5 engine/CVT
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Re: Angry at Walmart service center [Re: Jetsfan421] #5218351 09/20/19 10:07 PM
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AZjeff Online Content
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Drain the oil now, refill with your choice and use the new filter for your preferred OCI. 5 quarts of oil isn't worth the stress you're putting yourself through. If you don't you'll be mad until dad puts 2k on his car. Put it behind you.

OP, are you angry with yourself or Wallyworld?


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Re: Angry at Walmart service center [Re: FordBroncoVWJeta] #5218356 09/20/19 10:12 PM
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AZjeff Online Content
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Originally Posted by FordBroncoVWJeta
I work for Walmart....... Nothing worse than a guy acting like he knows better yet he brings his car to Walmart.

Huh? duh


86 Samurai 1.3 leftovers
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The most important thing to do in your life is to not interfere with someone else's life. - Frank Zappa

Re: Angry at Walmart service center [Re: Jetsfan421] #5218357 09/20/19 10:12 PM
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Jetsfan421 Offline OP
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It's a 07 Acadia. And that is not how you change the oil on a car. Lawnmower sure, car heck no. I was completely cordial with the technician and the cashier. I just can't believe how dirty the oil is after a change. And I suspect the method is the reason. The only thing I use vacuum pumps on are transmissions without drain plugs. Which makes the job way less messy. Just seems wrong the way they did it.

Re: Angry at Walmart service center [Re: Jetsfan421] #5218360 09/20/19 10:16 PM
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FordBroncoVWJeta Offline
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Originally Posted by Jetsfan421
It's a 07 Acadia. And that is not how you change the oil on a car. Lawnmower sure, car heck no. I was completely cordial with the technician and the cashier. I just can't believe how dirty the oil is after a change. And I suspect the method is the reason. The only thing I use vacuum pumps on are transmissions without drain plugs. Which makes the job way less messy. Just seems wrong the way they did it.

The Acadia with ecotec is a good one, not sure about the V6. Contact the ACCM tomorrow. Explain your concerns, and the color of the oil. He should make it right. Did they change the filter? Probably impossible to tell if you have the ecotec.

Although I have changed oil in some cars, and they are pitch black after running them after 20 sec. but they are usually extremely neglected.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: Angry at Walmart service center [Re: Jetsfan421] #5218362 09/20/19 10:17 PM
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Originally Posted by Jetsfan421
It's a 07 Acadia. And that is not how you change the oil on a car. Lawnmower sure, car heck no. I was completely cordial with the technician and the cashier. I just can't believe how dirty the oil is after a change. And I suspect the method is the reason. The only thing I use vacuum pumps on are transmissions without drain plugs. Which makes the job way less messy. Just seems wrong the way they did it.


The Mityvac company as well as many exotic car owners would disagree with you. A vacuum pump is still a legitimate way to change the oil on a vehicle.

Would you prefer if WM had drained the oil via the drain plug, but then cross-threaded the drain plug upon reinstall?

Re: Angry at Walmart service center [Re: FordBroncoVWJeta] #5218363 09/20/19 10:19 PM
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Jetsfan421 Offline OP
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Originally Posted by FordBroncoVWJeta
Originally Posted by Jetsfan421
It's a 07 Acadia. And that is not how you change the oil on a car. Lawnmower sure, car heck no. I was completely cordial with the technician and the cashier. I just can't believe how dirty the oil is after a change. And I suspect the method is the reason. The only thing I use vacuum pumps on are transmissions without drain plugs. Which makes the job way less messy. Just seems wrong the way they did it.

The Acadia with ecotec is a good one, not sure about the V6. Contact the ACCM tomorrow. Explain your concerns, and the color of the oil. He should make it right. Did they change the filter? Probably impossible to tell if you have the ecotec.

Although I have changed oil in some cars, and they are pitch black after running them after 20 sec. but they are usually extremely neglected.

It's the V6. And I can tell the oil filter was changed I mark the old one with the date it was changed last.

Re: Angry at Walmart service center [Re: AZjeff] #5218368 09/20/19 10:23 PM
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Originally Posted by AZjeff
Originally Posted by FordBroncoVWJeta
I work for Walmart....... Nothing worse than a guy acting like he knows better yet he brings his car to Walmart.

Huh? duh

I'm just associating past interactions with customers, that end up getting very hostile in tone, tell me they could do the oil change in 10 minutes, yet they bring their cars to Walmart. Some people live to complain. Although OP seems to have a valid reason with the dirty oil. Just because OP thinks its wrong to suck oil out, doesnt make it wrong. They can certainly do it wrong, and they probably did. I know I have, but I also have more than 3 brain cells so I can correct my mistake.
Did you know even Mercedes has factory guides on how to do it?


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: Angry at Walmart service center [Re: Jetsfan421] #5218369 09/20/19 10:24 PM
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Jimmy_Russells Online Content
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With a top mount filter using a vacuum extractor is the greatest thing ever.

Re: Angry at Walmart service center [Re: FordBroncoVWJeta] #5218371 09/20/19 10:28 PM
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Originally Posted by FordBroncoVWJeta
Originally Posted by AZjeff
Originally Posted by FordBroncoVWJeta
I work for Walmart....... Nothing worse than a guy acting like he knows better yet he brings his car to Walmart.

Huh? duh

I'm just associating past interactions with customers, that end up getting very hostile in tone, tell me they could do the oil change in 10 minutes, yet they bring their cars to Walmart. Some people live to complain. Although OP seems to have a valid reason with the dirty oil. Just because OP thinks its wrong to suck oil out, doesnt make it wrong. They can certainly do it wrong, and they probably did. I know I have, but I also have more than 3 brain cells so I can correct my mistake.
Did you know even Mercedes has factory guides on how to do it?



Good post man...

Yeah some people live to complain... Spot on with that.


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Re: Angry at Walmart service center [Re: Reddy45] #5218388 09/20/19 11:08 PM
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Originally Posted by Reddy45


The Mityvac company as well as many exotic car owners would disagree with you. A vacuum pump is still a legitimate way to change the oil on a vehicle.



Exactly!


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