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Autozone misinformation? #5193790 08/22/19 11:23 AM
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NavyVet88 Offline OP
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So I was at my local autozone picking up a quart of Mercon v for top off from my recent pan drop on my ranger and there was an older lady buying Castrol Edge 5w20 and an stp filter in line in front of me. The lady wasn’t sure what oil went in her car and the guy behind the register told her that full synthetic was the way to go, but she “could not go back to conventional whatsoever once she started using the full synthetic”. She asked him why and he didn’t respond as it seemed that he was pretending to be involved in generating her order rather than giving an explanation which I too, was patiently awaiting his response on. Never came. I figure they are trying to push out some full syn inventory and that type of lady was the prime candidate.


2013 Honda Civic LX 1.8L 178k M1 HM 0w20 with Fram XG7317
2002 Ford Ranger Edge 3.0L 67k Castrol Edge 5w30 with Fram XG3600
Maintenance Technician by trade, working class for life.
Re: Autozone misinformation? [Re: NavyVet88] #5193797 08/22/19 11:27 AM
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Quattro Pete Offline
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My guess is most of these store employees don't go through any kind of product training, or at least not in any great detail, so all they're doing is regurgitating what they've heard from others, and so the spreading of old wives' tales continues.


2002 530i   2015 Q5 3.0T   2018 Charger SRT
Re: Autozone misinformation? [Re: NavyVet88] #5193808 08/22/19 11:34 AM
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hallstevenson Offline
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You should have talked to her and explained things. Even invite her to browse here to learn more. Then again, there are many folks here who say the same thing about switching between conventional, synthetic, and so on. Maybe the counter guy is a member here !

Re: Autozone misinformation? [Re: hallstevenson] #5193815 08/22/19 11:39 AM
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NavyVet88 Offline OP
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Originally Posted by hallstevenson
You should have talked to her and explained things. Even invite her to browse here to learn more. Then again, there are many folks here who say the same thing about switching between conventional, synthetic, and so on. Maybe the counter guy is a member here !


I know I should have caught her on the way out the door and gave her the real world information on it, but it passed me.


2013 Honda Civic LX 1.8L 178k M1 HM 0w20 with Fram XG7317
2002 Ford Ranger Edge 3.0L 67k Castrol Edge 5w30 with Fram XG3600
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Re: Autozone misinformation? [Re: Quattro Pete] #5193818 08/22/19 11:42 AM
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BMWTurboDzl Offline
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Originally Posted by Quattro Pete
My guess is most of these store employees don't go through any kind of product training, or at least not in any great detail, so all they're doing is regurgitating what they've heard from others, and so the spreading of old wives' tales continues.



THIS ^^^^

They're not purposely being malicious.


“It took untold generations to get you where you are. A little gratitude might be in order. If you’re going to insist on bending the world to your way, you better have your reasons.”

435i
Re: Autozone misinformation? [Re: BMWTurboDzl] #5193822 08/22/19 11:47 AM
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Quattro Pete Offline
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Originally Posted by BMWTurboDzl
They're not purposely being malicious.
That's right.

"Never attribute to malice that which is adequately explained by stupidity." - Robert J. Hanlon

smile


2002 530i   2015 Q5 3.0T   2018 Charger SRT
Re: Autozone misinformation? [Re: Quattro Pete] #5193830 08/22/19 12:04 PM
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RamFan Offline
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Originally Posted by Quattro Pete
My guess is most of these store employees don't go through any kind of product training, or at least not in any great detail, so all they're doing is regurgitating what they've heard from others, and so the spreading of old wives' tales continues.


Could not agree more. Most of these individuals get a position at these stores because they have a genuine automotive interest and do want to assist people in their purchasing. The problem is that many locations/companies do not have a formal on-boarding process that includes product training and automotive basics. Especially franchise locations.

I was briefly in the quick lube industry and was dumbfounded at the lack of technical knowledge most of the guys had. Luckily, I was given the opportunity to train and hold sessions to educate the various stores in our region. I thought things were headed in the right direction, but as I spent more time in the shops I was quickly learning that while they were being taught accurate information, the sales pressure coming from the top down quickly made them "forget" and the sleazy tactics triumphed. I distinctly remember the CEO coming into the shop I was at and asking me, "How long do you plan on being here?" As bluntly as I could I responded, "As long as it takes for me to get another job." I was out of there in about 2-3 weeks. Felt so good.


18 Giulia Ti Sport Q4
  • 2.0T I4 - 17k - PP Euro LX 0w30 - Mobil 1 - 10k/1yr

16.5 CX-5 Touring AWD
  • 2.5L I4 - 63k - Castrol Edge EP 0w20 - Denso - 7.5k/1yr
Re: Autozone misinformation? [Re: NavyVet88] #5193836 08/22/19 12:16 PM
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demarpaint Offline
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No real training and lousy wages = a high percentage of clueless help.


God Bless Our Troops

Re: Autozone misinformation? [Re: Quattro Pete] #5193846 08/22/19 12:22 PM
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OilUzer Offline
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Originally Posted by Quattro Pete
Originally Posted by BMWTurboDzl
They're not purposely being malicious.
That's right.

"Never attribute to malice that which is adequately explained by stupidity." - Robert J. Hanlon

smile





that's a good one!

I checked to see who this guy is ...

Robert J. Hanlon of Scranton, Pennsylvania, is famous for his submission to a book compilation of various jokes related to Murphy's law: Murphy's Law Book Two : More Reasons Why Things Go Wrong! (1980) by Arthur Bloch.

I would like to have one of his books. It may come in handy at my work! grin2

Re: Autozone misinformation? [Re: NavyVet88] #5193849 08/22/19 12:31 PM
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bdcardinal Offline
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Three of my co-workers, 2 in parts and 1 tech, moonlight at Autozone. They actually do receive training from Autozone but at least the tech said that a lot of what Autozone teaches is in direct conflict with what not only Ford teaches, but what he learned at school learning automotive.


2014 Ford Mustang GT Track Pack
1995 Ford Mustang GT

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Opinions expressed are my own.
Re: Autozone misinformation? [Re: bdcardinal] #5193854 08/22/19 12:37 PM
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jeepman3071 Offline
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Originally Posted by bdcardinal
Three of my co-workers, 2 in parts and 1 tech, moonlight at Autozone. They actually do receive training from Autozone but at least the tech said that a lot of what Autozone teaches is in direct conflict with what not only Ford teaches, but what he learned at school learning automotive.



My guess would be Autozone "teaches" in whatever way will push more of their product.


2013 Jeep Grand Cherokee TrailHawk 5.7L (144k) - PPHM 5w30, Wix 57899
2009 BMW 328i (48k) - Castrol Edge Euro 0w40, MANN HU816X
Re: Autozone misinformation? [Re: NavyVet88] #5193858 08/22/19 12:40 PM
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hallstevenson Offline
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Many, many years ago I worked at an electrical parts supply house (we sold conduit, breaker boxes and breakers, outlet/switch/junction boxes, outlets and switches, and so on - commercial and industrial grade stuff, not residential stuff). I occasionally helped at the counter but we were trained to be very cautious in any "advice" we gave. First, no one there was a licensed electrician (well, one of the sales reps was....) so we weren't qualified to tell people. On the other hand, we didn't cater to homeowners or DIY types although we would sell to them.

I always considered the counter folks at auto parts stores to not be auto mechanics and I was fine with that. Same with the guy in the plumbing section at Lowes - I don't presume he's a plumber by day and works evenings at Lowes.

Re: Autozone misinformation? [Re: NavyVet88] #5193866 08/22/19 01:00 PM
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ragtoplvr Offline
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The store employees are trained how to look up stuff and find it in the store. They know how to plug in the scanner and get a readout and ho to print that on the store computer. How to keep the store from getting sued, stuff like that. If they have a clue further, you are lucky.

Rod

Re: Autozone misinformation? [Re: NavyVet88] #5193871 08/22/19 01:04 PM
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Yah-Tah-Hey Offline
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I visited AutoZone here shortly after they came to town. No one there knew squat about automobiles, repair, parts. They are the waiting for quitting time and payday types ALL.

Re: Autozone misinformation? [Re: NavyVet88] #5193878 08/22/19 01:13 PM
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Donald Offline
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Well if she keeps on using synthetic oil for her car it will be beneficial for the engine.

Maybe it was Scotty Kilmer behind the counter?


2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
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