Hindsight shows that I made a foolish mistake in buying a set of tires from SimpleTire.com. The set was scheduled to be delivered on Wednesday of last week, per FedEx.
Instead, 3 tires showed up a day late, on Thursday. I asked the driver about the 4th tire... . nope, only 3 on the truck. So, I tracked the 4th tire, which claimed that it was at the local terminal. I contacted SimpleTire, so they were aware that three tires were delivered one day late, and the fourth hadn't arrived at all. They asked me to be patient on the 4th tire, and give it another day.
Friday morning, I tracked the 4th tire again. The tracking information shows that it had been at the local terminal, but that it had been shipped back outbound overnight. That really doesn't make any sense. The tracking info had been updated that "No scheduled delivery date available at this time" (I now know that this is code for "We have no idea where it is, or when we'll deliver it, if we deliver it at all"). Great.
I had made an appointment to have them installed on Friday, and had taken time off from work. I assumed that allowing 2 extra days for screw-ups would be sufficient. Nope. Not for SimpleTire and FedEx. I called to cancel the installation appointment.
I contacted SimpleTire again, and they stated that they'd contact FedEx and put a trace on the package, and that someone would update me. No one updates me.
Saturday morning, the FedEx Ground truck pulls up... but delivers a small package. I ask the driver if there's a tire on his truck. Nope, no tire. Still no updates from Simple or FedEx.
I call FedEx. Nothing on the trace. I contact Simple Tire. They stall again, refusing to do anything until Monday.
Taking a look at the three tires that I did get, I see a huge, sloppy, lazy mistake that SimpleTire made. They took the FedEx shipping label, and lazily slapped it to the tread of the tire. They were too lazy and too sloppy to properly secure the label to the tire, by putting a couple of strips of packing tape over the label and loopnig it across the bead. There is mold release and tread vents all over that tread, and the label on the fourth tire likely came off. It probably rubbed off on a piece of handing equipment, and now FedEx has a tire, sitting in a terminal somewhere, with no label on it.
So, SimpleTire and FedEx share the blame on this one. i'm not sure why the 3 tires were a day late, but they were. And this mess could have been likely avoided if SimpleTire acted like a competent company, and had properly prepared the tires for shipping.
SimpleTire claims that they are sending out a replacement tire this evening, so the fourth tire will end up being at least a week late. They should have sent one out on Friday or Saturday of last week, but since they're not really into customer service, they didn't.
I will be returning these tires to them, per their 30 day return policy, and getting tires from Walmart instead. I've had enough of their rubbish. The way that SimpleTire handled this issue, I don't even want to see how they will handle it when one of these tires doesn't balance out properly, or if one takes a huge amount of weight to balance. If this incident is any example, it will take them weeks to deal with it.
Instead, 3 tires showed up a day late, on Thursday. I asked the driver about the 4th tire... . nope, only 3 on the truck. So, I tracked the 4th tire, which claimed that it was at the local terminal. I contacted SimpleTire, so they were aware that three tires were delivered one day late, and the fourth hadn't arrived at all. They asked me to be patient on the 4th tire, and give it another day.
Friday morning, I tracked the 4th tire again. The tracking information shows that it had been at the local terminal, but that it had been shipped back outbound overnight. That really doesn't make any sense. The tracking info had been updated that "No scheduled delivery date available at this time" (I now know that this is code for "We have no idea where it is, or when we'll deliver it, if we deliver it at all"). Great.
I had made an appointment to have them installed on Friday, and had taken time off from work. I assumed that allowing 2 extra days for screw-ups would be sufficient. Nope. Not for SimpleTire and FedEx. I called to cancel the installation appointment.
I contacted SimpleTire again, and they stated that they'd contact FedEx and put a trace on the package, and that someone would update me. No one updates me.
Saturday morning, the FedEx Ground truck pulls up... but delivers a small package. I ask the driver if there's a tire on his truck. Nope, no tire. Still no updates from Simple or FedEx.
I call FedEx. Nothing on the trace. I contact Simple Tire. They stall again, refusing to do anything until Monday.
Taking a look at the three tires that I did get, I see a huge, sloppy, lazy mistake that SimpleTire made. They took the FedEx shipping label, and lazily slapped it to the tread of the tire. They were too lazy and too sloppy to properly secure the label to the tire, by putting a couple of strips of packing tape over the label and loopnig it across the bead. There is mold release and tread vents all over that tread, and the label on the fourth tire likely came off. It probably rubbed off on a piece of handing equipment, and now FedEx has a tire, sitting in a terminal somewhere, with no label on it.
So, SimpleTire and FedEx share the blame on this one. i'm not sure why the 3 tires were a day late, but they were. And this mess could have been likely avoided if SimpleTire acted like a competent company, and had properly prepared the tires for shipping.
SimpleTire claims that they are sending out a replacement tire this evening, so the fourth tire will end up being at least a week late. They should have sent one out on Friday or Saturday of last week, but since they're not really into customer service, they didn't.
I will be returning these tires to them, per their 30 day return policy, and getting tires from Walmart instead. I've had enough of their rubbish. The way that SimpleTire handled this issue, I don't even want to see how they will handle it when one of these tires doesn't balance out properly, or if one takes a huge amount of weight to balance. If this incident is any example, it will take them weeks to deal with it.
