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Apple Repair #5165261 07/19/19 11:54 AM
Joined: Jul 2015
Posts: 4,963
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madRiver Offline OP
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Joined: Jul 2015
Posts: 4,963
My daughter has been complaining about her iPhone 7 which irked me since I paid for it outright 1.5 year ago for her birthday new. Her main complaints were hard to charge and the battery died quickly and apps hanging.

A week ago the cellular portion of phone(main purpose smile ) died. I contacted Apple support on the out of warranty phone by 7 months and found out a recall was in place for cellular portion.

However to my surprise my daughter was right not just being 13.5.

They repaired/did recall:
1) Cellular issue - reason sent in

Additionally (no charge! not requested):
1) replaced charging piece in phone as not up to spec
2) replaced the battery as performance not to. spec
3) replaced display as they considered not up to spec (she/I did not notice).

You pay a ton but at least the support is excellent even out of warranty.


Re: Apple Repair [Re: madRiver] #5165271 07/19/19 12:01 PM
Joined: Sep 2010
Posts: 9,855
4WD Offline
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Joined: Sep 2010
Posts: 9,855
Good deal … just retired my 6+ as it was getting weird and an actual gen back from 7 on up …
Love the new XS … think I will actually travel with one less phone or iPad …
That will get it down to only 4 plus laptop … LoL

Re: Apple Repair [Re: madRiver] #5165292 07/19/19 12:23 PM
Joined: Sep 2018
Posts: 578
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diyjake Offline
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That is pretty good customer service.

Re: Apple Repair [Re: madRiver] #5165320 07/19/19 12:50 PM
Joined: Apr 2017
Posts: 2,224
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hallstevenson Offline
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Posts: 2,224
I'm not 100% certain on this, but the screen and battery replacement might be because they have to remove them to do the cellular radio replacement. The batteries are glued in and I think they sometimes get bent (damaged) during the removal. Same with the display (probably the LCD ??).

As for the battery life and charging port, she probably uses that phone 22 hours a day and it's constantly being plugged in and unplugged and that will wear out the charging port. If this is the case with her, you might want to explain to her about not charging it so often. A wireless charger would be a good idea but the 7 doesn't support wireless charging.

Re: Apple Repair [Re: madRiver] #5165411 07/19/19 02:17 PM
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BigD1 Offline
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You got lucky that it was a recall that's all. Otherwise, it's business as usual the Apple way by ripping people off on repairs.


1992 Toyota Pickup--Quaker State Advanced Durability 10W-30--Motorcraft 910S
Re: Apple Repair [Re: madRiver] #5165504 07/19/19 03:53 PM
Joined: Nov 2011
Posts: 1,761
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Audios Offline
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Joined: Nov 2011
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Yeah there was a really interesting video recently about how far they go to shut down small indy repair guys, one guy in Manhattan is dealing with it and another guy in Norway won in court.
https://www.vice.com/en_us/article/...endent-iphone-repair-shop-owner-and-lost


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Re: Apple Repair [Re: madRiver] #5165947 07/20/19 01:08 AM
Joined: Feb 2013
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Nick1994 Offline
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I'm very happy with my iPhone 7+. I ordered it on release night September 2016, still going strong. I had the battery replaced during their $29 special just for the heck of it last year.

Will get the new one in September.


2015 Hyundai Sonata 2.4L 101k STP Synthetic HM 10w30 & OEM
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Re: Apple Repair [Re: madRiver] #5166027 07/20/19 06:52 AM
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racinjason Offline
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I have apple CarPlay, I am an outside salesman. My xs max phone gets plugged in 20 times a day at least. So did my old 7+. No charge port problems. They ports are pretty tough.

Battery holds up excellent on the weekends. So I say all the folks worried about to much charging, don’t worry.

Re: Apple Repair [Re: madRiver] #5166718 07/20/19 09:07 PM
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KrisZ Online Content
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The best thing one can do to extend battery life, in models that support fast charging, is to fast charge as little as possible, especially at night when it's not needed. It wears out the battery.


2015 Grand Caravan 3.6L - 31k miles.
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