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How to contact Amazon customer service? #5144110
06/25/19 09:10 PM
06/25/19 09:10 PM
Joined: Feb 2011
Posts: 1,321
Wishin' I was in Wi
mjk Offline OP
mjk  Offline OP

Joined: Feb 2011
Posts: 1,321
Wishin' I was in Wi
Hello,

I see a thread below, but this is a different issue.. background, I order a few times a year, and have never had an issue.

Ordered a case for my new phone, have tracked package, through their email. Confirmation of it being delivered yesterday.

I have been looking through the site to find a way to speak to an customer service person (chat, on other sites).

I can't locate anything remotely related to this. How do you go about communicating about a missed delivery ?

Last edited by M56959; 06/26/19 01:24 AM. Reason: Title context
Re: How to contact Amazon customer service? [Re: mjk] #5144112
06/25/19 09:12 PM
06/25/19 09:12 PM
Joined: Mar 2017
Posts: 10,067
...
PimTac Offline
PimTac  Offline

Joined: Mar 2017
Posts: 10,067
...
Menu. Scroll to the bottom. Customer Service >Contact Us.


2017 Mazda CX5
Havoline Pro DS 0w20
Roki OEM filter.
Re: How to contact Amazon customer service? [Re: mjk] #5144115
06/25/19 09:26 PM
06/25/19 09:26 PM
Joined: Feb 2011
Posts: 1,321
Wishin' I was in Wi
mjk Offline OP
mjk  Offline OP

Joined: Feb 2011
Posts: 1,321
Wishin' I was in Wi
Ok, I appreciate your input. I have been all over the front page looking for a menu. Is it possible to tell me where you are seeing this ? I hate to ask this, feel a bit stupid, but have been all over the front page.

Re: How to contact Amazon customer service? [Re: mjk] #5144118
06/25/19 09:33 PM
06/25/19 09:33 PM
Joined: Mar 2014
Posts: 4,006
NJ
Leo99 Offline
Leo99  Offline

Joined: Mar 2014
Posts: 4,006
NJ
chat works the best. I assume the people on the other end have strong accents so chatting makes it easier for both parties. It's been very effective the couple times I've used Amazon chat.

https://www.amazon.com/gp/help/customer/contact-us/


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
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Re: How to contact Amazon customer service? [Re: mjk] #5144119
06/25/19 09:34 PM
06/25/19 09:34 PM
Joined: Apr 2017
Posts: 2,054
Ohio
hallstevenson Offline
hallstevenson  Offline

Joined: Apr 2017
Posts: 2,054
Ohio
Look for what he says, Customer Service > Contact us.

You can also go to your orders, pick the item, and pick the options it gives you there. If it's shipped with USPS, odds are it will show up later even though they (USPS) frequently cheat the system and report it as being delivered before it is (to meet delivery obligations they likely promised Amazon that they'd meet).

Re: How to contact Amazon customer service? [Re: mjk] #5144120
06/25/19 09:42 PM
06/25/19 09:42 PM
Joined: Mar 2017
Posts: 10,067
...
PimTac Offline
PimTac  Offline

Joined: Mar 2017
Posts: 10,067
...
The menu icon looks like three horizontal lines stacked. Click or touch that to get the menu.

Last edited by PimTac; 06/25/19 09:42 PM.

2017 Mazda CX5
Havoline Pro DS 0w20
Roki OEM filter.
Re: How to contact Amazon customer service? [Re: mjk] #5144124
06/25/19 09:48 PM
06/25/19 09:48 PM
Joined: Feb 2011
Posts: 1,321
Wishin' I was in Wi
mjk Offline OP
mjk  Offline OP

Joined: Feb 2011
Posts: 1,321
Wishin' I was in Wi
Their chat wouldn't allow me to respond smirk2

So I had them call me, and was told to call back in 24 hrs, if not delivered. Apparently the geniuses they hire (if you saw the driver's in MPLS, you'd understand), sometime scan a package as 'delivered',, when in fact, it wasn't .

Re: How to contact Amazon customer service? [Re: mjk] #5144128
06/25/19 09:53 PM
06/25/19 09:53 PM
Joined: Apr 2017
Posts: 2,054
Ohio
hallstevenson Offline
hallstevenson  Offline

Joined: Apr 2017
Posts: 2,054
Ohio
No doubt Amazon knows this from experience with USPS.

Re: How to contact Amazon customer service? [Re: mjk] #5144144
06/25/19 10:20 PM
06/25/19 10:20 PM
Joined: Mar 2017
Posts: 10,067
...
PimTac Offline
PimTac  Offline

Joined: Mar 2017
Posts: 10,067
...
USPS does not have the most up to date system as I can tell. The other services will notify me within minutes that a parcel was delivered. Amazon takes a picture of it next to my door.

I’ve used the Amazon chat a couple of times. It’s been quick on both occasions.


2017 Mazda CX5
Havoline Pro DS 0w20
Roki OEM filter.
Re: How to contact Amazon customer service? [Re: mjk] #5144190
06/26/19 12:16 AM
06/26/19 12:16 AM
Joined: Aug 2018
Posts: 809
N.A.
Onetor Offline
Onetor  Offline

Joined: Aug 2018
Posts: 809
N.A.
[email protected]

This is Jeff Bezos e-mail. He has a team of people that will call you ASAP and mitigate your problem. I once sent him an e-mail. Amazon wanted me to return leaking oil containers? Good luck! Their customer service is great. As long as they speak English......Most CS are very nice.


N = R* x fp x ne x fl x fi x fc x L
Re: How to contact Amazon customer service? [Re: mjk] #5144264
06/26/19 04:42 AM
06/26/19 04:42 AM
Joined: Mar 2012
Posts: 351
Southern NY
MoneyJohn Offline
MoneyJohn  Offline

Joined: Mar 2012
Posts: 351
Southern NY
Originally Posted by mjk
Their chat wouldn't allow me to respond smirk2

So I had them call me, and was told to call back in 24 hrs, if not delivered. Apparently the geniuses they hire (if you saw the driver's in MPLS, you'd understand), sometime scan a package as 'delivered',, when in fact, it wasn't .

I understand that you are upset. For what Amazon pays to the USPS to deliver the packages and some sort of retribution for not getting delivered in time. I don't blame USPS AT ALL. I used to, not until I had a long chat with our mailman.

Sometimes the number of packages they get are so many that it is practically impossible to deliver all of them in the time frame. USPS can not employ more people due to the financial situation. If the mailman doesn't deliver their set of packages, they get written up (or something similar). So many postmasters allow this practice tacitly. When the package makes it through your local post office, they mark it delivered but actually gets delivered later in time. Since the chat, I have absolutely no problem with this practice. And I don't think the mailman was covering his rear end. This has been under discussion for a quite long time in my neighborhood that the town supervisor had to chip in to deal with it.

When I order the packages, I try to make it slow delivery unless really needed quickly. For the $ I get, I buy music later on.

Re: How to contact Amazon customer service? [Re: MoneyJohn] #5144266
06/26/19 04:43 AM
06/26/19 04:43 AM
Joined: Mar 2012
Posts: 351
Southern NY
MoneyJohn Offline
MoneyJohn  Offline

Joined: Mar 2012
Posts: 351
Southern NY
.. double post

Re: How to contact Amazon customer service? [Re: MoneyJohn] #5144358
06/26/19 07:55 AM
06/26/19 07:55 AM
Joined: Apr 2017
Posts: 2,054
Ohio
hallstevenson Offline
hallstevenson  Offline

Joined: Apr 2017
Posts: 2,054
Ohio
Originally Posted by MoneyJohn
I understand that you are upset. For what Amazon pays to the USPS to deliver the packages and some sort of retribution for not getting delivered in time. I don't blame USPS AT ALL. I used to, not until I had a long chat with our mailman.

Sometimes the number of packages they get are so many that it is practically impossible to deliver all of them in the time frame. USPS can not employ more people due to the financial situation. If the mailman doesn't deliver their set of packages, they get written up (or something similar). So many postmasters allow this practice tacitly. When the package makes it through your local post office, they mark it delivered but actually gets delivered later in time. Since the chat, I have absolutely no problem with this practice.

I can't believe that you defend the post office in this regard. First, Amazon can't force them to accept whatever rate Amazon chooses to offer. USPS can say "no". Then you defend the carriers and the postmasters who condone and in fact, encourage, their carriers to falsify the delivery records !

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