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Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126347 06/05/19 05:58 PM
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SubieRubyRoo Offline
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I don't like Ford (dealers) because of a different issue. My 2011 Fusion had just passed the 80k emissions warranty (yet only just over 4 years old) and the car threw a code for the purge valve that's up near the throttle body. Dealer charged $252 to replace including part. Less than 2 months later, I get a letter in the mail telling me there was a recall on it. Called dealer to see if I could get my money back since it was a recall. They said nope, they couldn't help me. I've not yet set foot back in a Ford dealer and have no plans to, ever.

Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126390 06/05/19 06:44 PM
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benjy Offline
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just like hardly motorcycles, they all do that or thats normal or we never seen or heard of that before!!!! seems almost all are quite dishonest if its gonna cost them $$$. old saying "if you can't dazzle them with diamonds, baffle them with bull poof!!!

Last edited by benjy; 06/05/19 06:46 PM.
Re: under warranty told no,then recall notice-Ford [Re: SubieRubyRoo] #5126412 06/05/19 07:02 PM
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hallstevenson Offline
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Originally Posted by SubieRubyRoo
I don't like Ford (dealers) because of a different issue. My 2011 Fusion had just passed the 80k emissions warranty (yet only just over 4 years old) and the car threw a code for the purge valve that's up near the throttle body. Dealer charged $252 to replace including part. Less than 2 months later, I get a letter in the mail telling me there was a recall on it. Called dealer to see if I could get my money back since it was a recall. They said nope, they couldn't help me. I've not yet set foot back in a Ford dealer and have no plans to, ever.

Did you read the recall letter ? I mean, the part that says "if you've already had this repair done, send us documentation and we'll reimburse you" ? It's Ford that reimburses you, not individual dealers.

Re: under warranty told no,then recall notice-Ford [Re: bdcardinal] #5126423 06/05/19 07:14 PM
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hallstevenson Offline
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Originally Posted by bdcardinal
Recalls pay the same labor rate as any warranty job. Usually the hours you can bill are less on a recall. For example we have been replacing Mazda 3 dashboards for warping. Under the recall it pays 1.7 hours to do the whole job.

Sorry, yes, the amount of time that they (Ford) pays for is a factor. One nearby Ford dealer had no interest in doing the door latch recall about a year ago. Came up with endless excuses from "wait for the letter" - which I had in my hand !! - to "the parts aren't available" - uh, wait, the letter says "parts are available". I even called their parts department and the guy said they had plenty. I took it to a different dealer after this....

Re: under warranty told no,then recall notice-Ford [Re: dave1251] #5126725 06/06/19 07:09 AM
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1978elcamino Offline OP
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Originally Posted by dave1251
Originally Posted by PimTac
So you didn’t have a problem but wanted the Ford techs to spend the time to take apart your console just to see if anything might be wrong?


This is what I understand also.


Known problem, easy to replace, its already in the bay, easy ten minute job to add on to replacing lug nuts and fuel door hinge under warranty. So yes, simple easy additional flat rate time for a tech. No big deal, just another trip back that could be avoided. Again, its not actually broken so I cant be too upset at this point.


2018 F150 5.0
2016 Ford Fusion 2.5
Re: under warranty told no,then recall notice-Ford [Re: JLTD] #5126733 06/06/19 07:13 AM
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1978elcamino Offline OP
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Originally Posted by JLTD
Originally Posted by 1978elcamino
The Ford Fusions have an issue with the automatic console shifters interlock, many people on the forums have issues and the interlock replaced, some still under warranty, probably one of the reasons the last Gen went to a rotary knob on the console. A few weeks ago I took the Fusion in for a warranty issue before the 3/36 ran out. I mentioned we were having problems with the interlock and they said they would take a look. I did this in hopes of having it replaced instead of having problems on my dime. When I got the car back they said they took it apart and it seemed to be in working order, no repair needed. The advisor even mentioned they never have problems and it must have been the wheels were turned sharp or something because he has never hear of such an issue with the interlock. Before I dropped it off I put a mark on the seam on the console and I know the console was not touched. Yesterday I received in the mail a recall notice about the interlock and I would be notified when a fix to the issue is available.
I suppose I cant be too upset because Im not actually having problems with the interlock. My issue is they know its a safety issue and dident even look at it, lied to me and sent me on my way. Then a couple weeks later a recall notice comes in the mail (06/04/2019) for the exact issue. Kinda reminds me when I brought the Cobalt in for the ignition key issue, they said "oh thats odd, probably from all those keys hanging from your key ring, never seen that before", meanwhile lawyers are drooling for a class action.



I can only imagine the smile on your face when you take it in and tell them you want the recall done. And the look on the face of the advisor when you add, "And make sure your guy actually takes off the console this time, because last time he didn't."


Probably just ask to have the recall done for the issue he has "never heard of before". Remember Travis, the problem with my wife that must have left the wheel locked to one side or left it in D before trying to remove the keys. Yeah, that recall with symptoms you have never ever heard of.


2018 F150 5.0
2016 Ford Fusion 2.5
Re: under warranty told no,then recall notice-Ford [Re: tenderloin] #5126736 06/06/19 07:15 AM
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1978elcamino Offline OP
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Originally Posted by tenderloin
So your lie is less then the techs lie? Oh OK.......


Not really, I think we lie equally.


2018 F150 5.0
2016 Ford Fusion 2.5
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5127229 06/06/19 03:54 PM
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ffhdriver Offline
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Recalls are done outside of the warranty period all the time.

Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5127531 06/07/19 01:26 AM
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The_Nuke Offline
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Originally Posted by 1978elcamino


Known problem, easy to replace, its already in the bay, easy ten minute job to add on to replacing lug nuts and fuel door hinge under warranty. So yes, simple easy additional flat rate time for a tech. No big deal, just another trip back that could be avoided. Again, its not actually broken so I cant be too upset at this point.


At the time it was in the bay, was the vehicle under recall for the interlock? I realize it is now, but was it back when all this took place?

If it was not under recall back then, they followed protocol by not replacing the mechanism. They should have been straight with you and not told you they took it apart to check, but the end result would still be the same - no recall, no part replacement.


2012 Charger Pursuit aka "The Bacon Hauler"
- 5.7L + NAG1 (A5) + 2.65 (215mm)
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