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under warranty told no,then recall notice-Ford #5125959 06/05/19 12:31 PM
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1978elcamino Offline OP
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The Ford Fusions have an issue with the automatic console shifters interlock, many people on the forums have issues and the interlock replaced, some still under warranty, probably one of the reasons the last Gen went to a rotary knob on the console. A few weeks ago I took the Fusion in for a warranty issue before the 3/36 ran out. I mentioned we were having problems with the interlock and they said they would take a look. I did this in hopes of having it replaced instead of having problems on my dime. When I got the car back they said they took it apart and it seemed to be in working order, no repair needed. The advisor even mentioned they never have problems and it must have been the wheels were turned sharp or something because he has never hear of such an issue with the interlock. Before I dropped it off I put a mark on the seam on the console and I know the console was not touched. Yesterday I received in the mail a recall notice about the interlock and I would be notified when a fix to the issue is available.
I suppose I cant be too upset because Im not actually having problems with the interlock. My issue is they know its a safety issue and dident even look at it, lied to me and sent me on my way. Then a couple weeks later a recall notice comes in the mail (06/04/2019) for the exact issue. Kinda reminds me when I brought the Cobalt in for the ignition key issue, they said "oh thats odd, probably from all those keys hanging from your key ring, never seen that before", meanwhile lawyers are drooling for a class action.


2018 F150 5.0
2016 Ford Fusion 2.5
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126027 06/05/19 01:29 PM
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FowVay Offline
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Were you actually having problems with your shift interlock and had it malfunctioned?

Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126034 06/05/19 01:34 PM
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hallstevenson Online Content
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So your shifter was working fine, they confirmed this, and there's a problem ? Sure, they said they "took it apart" so that part is wrong of them.... If you have to mark things in order to catch them, why do you go to this shop ? You clearly don't trust them.

Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126053 06/05/19 01:43 PM
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bullwinkle Offline
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It's a Ford dealer, they don't deserve to be trusted-until they prove they can be trusted. I'm on the hunt for a trustworthy one, myself.


06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126090 06/05/19 02:05 PM
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1978elcamino Offline OP
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So to confirm, I never had a problem. A problem in the future is very likely since the interlock commonly causes serious problems, serious enough for Ford to send me a recall notice yesterday. Was being proactive here. The part is very easy to replace and figured the tech would just R&R and grab some additional time while its in there. What surprised me is they really dident even try to look at it confirmed by myself marking the panels. Not really a big deal, like I said its working at this point, just lying about it kinda bothered me, then yesterday a recall notice comes which guarantees another trip back to the dealer once a fix is ready. Guess Im just venting folks. I remember back in the day taking a vehicle in for warranty issues and the techs come back with a list of stuff they replaced, and knowing good and well its just so they make more time on the vehicle being in their bay.


2018 F150 5.0
2016 Ford Fusion 2.5
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126136 06/05/19 02:37 PM
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hallstevenson Online Content
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Their hourly rate for recall work is probably higher than the rate they get for warranty work. Plus, they have to "document" why it should be covered under warranty, don't they ? They knew this recall was coming too.

Re: under warranty told no,then recall notice-Ford [Re: hallstevenson] #5126145 06/05/19 02:50 PM
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1978elcamino Offline OP
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Originally Posted by hallstevenson
Their hourly rate for recall work is probably higher than the rate they get for warranty work. Plus, they have to "document" why it should be covered under warranty, don't they ? They knew this recall was coming too.


Funny you say "they knew it was coming". When I brought the car home the wife asked "what did they do"? I told her... the fuel door is fixed and surprisingly I got the lug nuts replaced but they dident do anything about the interlock, we will probably get a recall notice in the next 18 months so Im not worried about it. Sure enough yesterday laughing at the envelope the wife asked what was so funny in todays mail, I said recall notice about the interlock.

yeah, your right, they knew it was coming.


2018 F150 5.0
2016 Ford Fusion 2.5
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126162 06/05/19 03:03 PM
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PimTac Offline
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So you didn’t have a problem but wanted the Ford techs to spend the time to take apart your console just to see if anything might be wrong?


2017 Mazda CX5
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Roki OEM filter.
Re: under warranty told no,then recall notice-Ford [Re: PimTac] #5126170 06/05/19 03:10 PM
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dave1251 Offline
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Originally Posted by PimTac
So you didn’t have a problem but wanted the Ford techs to spend the time to take apart your console just to see if anything might be wrong?


This is what I understand also.


make the inside of your engine oil cap white.
don't use.
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126174 06/05/19 03:12 PM
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The_Nuke Offline
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What are the symptoms of a malfunctioning interlock on those vehicles?

Does the column need to be disassembled to identify whether or not the system is having the problem?

I suspect the tech tried to verify whether or not the problem was present, was not, and so he didn't bother removing anything to check further.


2012 Charger Pursuit aka "The Bacon Hauler"
- 5.7L + NAG1 (A5) + 2.65 (215mm)
Re: under warranty told no,then recall notice-Ford [Re: hallstevenson] #5126180 06/05/19 03:18 PM
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bdcardinal Online Content
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Originally Posted by hallstevenson
Their hourly rate for recall work is probably higher than the rate they get for warranty work. Plus, they have to "document" why it should be covered under warranty, don't they ? They knew this recall was coming too.


Recalls pay the same labor rate as any warranty job. Usually the hours you can bill are less on a recall. For example we have been replacing Mazda 3 dashboards for warping. Under the recall it pays 1.7 hours to do the whole job.


2014 Ford Mustang GT Track Pack
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Opinions expressed are my own.
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126196 06/05/19 03:35 PM
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JLTD Offline
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Originally Posted by 1978elcamino
The Ford Fusions have an issue with the automatic console shifters interlock, many people on the forums have issues and the interlock replaced, some still under warranty, probably one of the reasons the last Gen went to a rotary knob on the console. A few weeks ago I took the Fusion in for a warranty issue before the 3/36 ran out. I mentioned we were having problems with the interlock and they said they would take a look. I did this in hopes of having it replaced instead of having problems on my dime. When I got the car back they said they took it apart and it seemed to be in working order, no repair needed. The advisor even mentioned they never have problems and it must have been the wheels were turned sharp or something because he has never hear of such an issue with the interlock. Before I dropped it off I put a mark on the seam on the console and I know the console was not touched. Yesterday I received in the mail a recall notice about the interlock and I would be notified when a fix to the issue is available.
I suppose I cant be too upset because Im not actually having problems with the interlock. My issue is they know its a safety issue and dident even look at it, lied to me and sent me on my way. Then a couple weeks later a recall notice comes in the mail (06/04/2019) for the exact issue. Kinda reminds me when I brought the Cobalt in for the ignition key issue, they said "oh thats odd, probably from all those keys hanging from your key ring, never seen that before", meanwhile lawyers are drooling for a class action.



I can only imagine the smile on your face when you take it in and tell them you want the recall done. And the look on the face of the advisor when you add, "And make sure your guy actually takes off the console this time, because last time he didn't."


I use the overseas manual to choose my viscosity.

Using AMSOIL

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His: 2015 4Runner 60k, SS 5w20/Amsoil

Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126235 06/05/19 04:14 PM
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AC1DD Offline
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@1978elcamino

The reason they waited (NO the $tealership should NEVER have lied) is because the re-engineered replacement parts were the only authorized parts approved to solve the problem that is why the recalls like this are often delayed quite a bit. It takes time to redesign and re-engineer these parts and then produce them in limited quantities and ship.

As for Ford stores...it's 1000% true that most of them are incompetent, crooked, or both. It's RARE to find a good one anywhere in the USA anyway.

Re: under warranty told no,then recall notice-Ford [Re: The_Nuke] #5126256 06/05/19 04:36 PM
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BMWTurboDzl Offline
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Originally Posted by The_Nuke
What are the symptoms of a malfunctioning interlock on those vehicles?

Does the column need to be disassembled to identify whether or not the system is having the problem?

I suspect the tech tried to verify whether or not the problem was present, was not, and so he didn't bother removing anything to check further.


This.


“It took untold generations to get you where you are. A little gratitude might be in order. If you’re going to insist on bending the world to your way, you better have your reasons.”

435i
Re: under warranty told no,then recall notice-Ford [Re: 1978elcamino] #5126262 06/05/19 04:38 PM
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tenderloin Offline
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So your lie is less then the techs lie? Oh OK.......

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