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CSB: Getting new wheels installed #5116831
05/26/19 10:11 PM
05/26/19 10:11 PM
Joined: May 2008
Posts: 2,408
Parts Unknown
UG_Passat Offline OP
UG_Passat  Offline OP

Joined: May 2008
Posts: 2,408
Parts Unknown
So, I was getting new wheels installed at a highly-rated TireRack installer.... ($15 per wheel)…

[Linked Image]IMG_20190525_131057415_HDR by thisistan, on Flickr

So the guy at the shop was telling me: "Your tires are 2 years old, you need to buy new tires".... then he tells me "Nokians ride stiff, you need a softer riding tire"... then he tells me, "You should consider getting Hankooks"

My thoughts....
if you're going to harass me about age of tires.... and if I buy tires from you, they better be brand spanking new from a 2019 date code... if they put on a 2017 or older date code tire, I will be demanding new tires.

the Nokian Z-line A/S are pretty comfortable, and I like cornering grip also..... and no Hankook tire interests me at the moment. I rather use Nexen instead if I wanted a Korean brand tire

and oh, they chipped the paint on my new wheels at the lug hole (it happens, not too [censored] about it).


2016 VW Tiguan|APR Stage 1|Neuspeed P-Flo|Osram CBI|Redline 5w30
Re: CSB: Getting new wheels installed [Re: UG_Passat] #5116848
05/26/19 10:32 PM
05/26/19 10:32 PM
Joined: Dec 2017
Posts: 101
Idaho
RonRonnster Offline
RonRonnster  Offline

Joined: Dec 2017
Posts: 101
Idaho
I very recently had my Yukon in at Discount Tire for a scheduled rotation. Had the tires put on there, and this is my 3rd rotation on this set. My previous visits were always great - in and out very quickly, with no issues. The staff is usually very friendly and helpful, always helping me find the best deal. This time, the technician finishes the rotation and comes in to tell me I need new wheels due to chrome peeing and corrosion. Really? I need 4 new wheels - all 4 at the same time? (Very little peeling BTW). He explained that the corrosion can cause the wheel to crack (never heard this) but he did mention it can corrode the bead of the wheel and cause the tires to not seat and leak. I’ve had this issue on my ‘98 Chevy, so I’m very familiar with this - I always take a wire wheel and various grits of sandpaper to get it nice and smooth again. I argued that he only rotated/balanced the tires, and did not have the tires off, therefore he could not determine what shape the wheel beads are in. These tires have held their pressure without issue. I also pointed out the last 2 rotations were at this same store, and they never mentioned anything about needing new wheels.

He was embarrassed, but stood by his opinion I needed new wheels. I told him to please finish the rotation and I would be on my way. My wife didn’t understand why this upset me so much - I just think of all the folks who don’t know any better and drop coin on a new set of wheels, needlessly.


- 2007 GMC Yukon XL Denali - 6.2L / 81k mi.
- 1998 Chev K1500 4x4 - 5.7L / 155k mi.
Re: CSB: Getting new wheels installed [Re: UG_Passat] #5116850
05/26/19 10:33 PM
05/26/19 10:33 PM
Joined: Mar 2012
Posts: 1,575
San Antonio, TX
E150GT Offline
E150GT  Offline

Joined: Mar 2012
Posts: 1,575
San Antonio, TX
It's hard to find good tire places now. To me discount tire has been slipping. I've had to take my Buick back because the installers can't seem to balance a tire to save their life on two occasions. Last weekend I took the Mazda to discount for a rotate and balance and because one of the rear tires lost a lot of air and I had to add air during the week. I told the guy to balance and rotate and check one of the rear tires for a nail. I just couldnt remember which one. They do the work and send me on my way. I didn't even ask about the nail. I should have. Fast forward to the middle of the week one
of my front tires gets low. I go back on Saturday and tell the guy my tire is still leaking. He goes to check it out. He bends down and looks at it and says something that came off as smart assed bout I wasn't sure what he meant so I asked him. He replied that he doesn't see a nail. Duh. Theres a good chance you won't since the wheel is installed on the car. He said is was probably a wheel corroding and causing a leak. Sure it is. When we get inside he questions the front tire even being low because last week I told them the rear . Didn't I and your computer just tell you I came in last week for a rotation? Anyway they took it in and found a nail. I was not surprised.
And the first guy they sent to get my car had to run back inside and send someone else to get the car because he couldn't drive a manual.


1984 Mercedes-Benz 300SD - 100k
1995 F150 XL 4.9 reg cab 5MT - 251k 5w30
2016 Mazda6 Touring 6MT - 68k 5w30
2006 Buick Lucerne CXL 3.8 40k 5w30
Re: CSB: Getting new wheels installed [Re: UG_Passat] #5116869
05/26/19 11:32 PM
05/26/19 11:32 PM
Joined: Apr 2016
Posts: 1,430
KS
FordBroncoVWJeta Online content
FordBroncoVWJeta  Online Content

Joined: Apr 2016
Posts: 1,430
KS
OP, that tech sounded like a tool


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: CSB: Getting new wheels installed [Re: UG_Passat] #5116902
05/27/19 12:47 AM
05/27/19 12:47 AM
Joined: Jul 2008
Posts: 1,049
Maryland USA
rubberchicken Offline
rubberchicken  Offline

Joined: Jul 2008
Posts: 1,049
Maryland USA
My favorite Tirerack installer is fantastic. I use them for repairs if I need a professional. But, I always ask for my favorite technician, and if he is booked up I tell them I can wait for an appointment. They are really close, and are really good, but they are also expensive. Most of the staff knows me, and they never attempt to upsell me.

Re: CSB: Getting new wheels installed [Re: UG_Passat] #5117048
05/27/19 08:24 AM
05/27/19 08:24 AM
Joined: Apr 2015
Posts: 488
Upper midwest
Mainia Offline
Mainia  Offline

Joined: Apr 2015
Posts: 488
Upper midwest
My local Discount Tire guys have a straight shooter manager and mostly car guys that don't pull that stuff, from what I can see. It is the new "green" guys the come in that think they know everything in 1 month of employment in the tire industry like the kid who couldn't drive a manual you have to watch out for.

Re: CSB: Getting new wheels installed [Re: Mainia] #5117113
05/27/19 09:43 AM
05/27/19 09:43 AM
Joined: Apr 2009
Posts: 287
Reno, Nevada
Langanobob Offline
Langanobob  Offline

Joined: Apr 2009
Posts: 287
Reno, Nevada
The Nevada Tire Rack warehouse is nearby so I drive over there and pick up my tires. Years ago I asked the employee who filled my order about the best installer. He suggested an independent shop that wasn’t even on the Tire Rack installer list. I’ve been taking my tires there for a decade now and I try to go to local independently owned shops as much as possible. An added benefit is that more of my money stays in the local economy. And, I’ve never run into anyone working there who couldn’t drive a stick shift.

Re: CSB: Getting new wheels installed [Re: UG_Passat] #5117140
05/27/19 10:07 AM
05/27/19 10:07 AM
Joined: Jun 2003
Posts: 34,565
ME
eljefino Offline
eljefino  Offline

Joined: Jun 2003
Posts: 34,565
ME
Interesting curveball that you put used tires on new rims.

Re: CSB: Getting new wheels installed [Re: UG_Passat] #5117219
05/27/19 11:59 AM
05/27/19 11:59 AM
Joined: Sep 2002
Posts: 395
Slinger, Wisconsin
BrewCityR Offline
BrewCityR  Offline

Joined: Sep 2002
Posts: 395
Slinger, Wisconsin
Gotta love the generalizations out there from people... I'm sure he knows that ALL model of Nokians "ride stiff". crazy


2006 Infiniti M45 Sport (me) - Castrol Edge 0w40 - Fram FPS7317

2016 Mazda CX-5 AWD Grand Touring (wife) - M1 EP 0w20 - Wix 57002 filter
Re: CSB: Getting new wheels installed [Re: UG_Passat] #5117398
05/27/19 03:26 PM
05/27/19 03:26 PM
Joined: Mar 2006
Posts: 9,513
Pennsylbammyvania
dailydriver Offline
dailydriver  Offline

Joined: Mar 2006
Posts: 9,513
Pennsylbammyvania
The only Hankooks I would ever put on this car are their RS4s!

(But they do not offer them in a size I can use, so that ain't happening. wink )


2016 Ford Fiesta ST 17K miles
Ravenol REP 5W-30
Fram XG3600 filter
Ravenol MTF-2 in the IB6 transaxle
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