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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088329 04/27/19 02:42 PM
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ecotourist Offline
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Unless she has a new set of Michelin Premier A/S tires on her vehicle, the shop should replace whatever junk they put on with what they took off - a new set of Michelin Premier A/S tires.

If there was sidewall damage, it seems reasonable that the damaged tire needed replacing. Did she have road hazard insurance?

If not the total charges after putting on that new set (or a replacement set) of Michelin Premier A/S tires could quite reasonably come to the cost to replace one tire. If not you should complain to the better business bureau, state AG division of consumer protection, local news, etc.

And if she "insisted" on replacing the whole set, was it after they warned her (ie scared the bejeebers out of her) that she was going to ruin the powertrain by using a mismatched tire. After 3 months and less that 300 miles! If so it was an uninformed decision after being provided misinformation. I think a judge would see it that way.

Ripping off old people has got to stop.


2000 BMW 528i 5MT M Sport
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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088332 04/27/19 02:43 PM
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There's two kinds of old people. Those that get progressively more believing and easier to fleece, and those that get jaded and cynical. I'm in my mid seventies and quickly rushing towards the opposite pole. If I make it to ninety, they'll find me sealed in my house-- get off my lawn you stupid social workers."

Lots of people of that era were conditioned to listen obediently to men. My mother in law died in 2012 at age 95. Her husband told her in the early fifties to never turn the TV past channel 13. Probably because he was too cheap to pay the extra three bucks for the UHF loop on a set of rabbit ears. My mother, who died in the mid nineties gave me my cynicism genes-- thank you, Mom.

Except for upsetting your MIL , this looks like it could be the perfect evening news investigative reporter segment. Seems like the only news we have in our TV market are car jackings and consumer ripoffs against old people. Of course, then you'd get lots of blow back about "why are ninety year old's allowed to drive?".

We have a pretty good Better Business Bureau. If you have one, they might be of use.


2017 Kia Soul Plus-- VWB 5w30 65,000 miles
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088350 04/27/19 03:04 PM
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italian68 Offline
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No point in contacting the shop, they definitely don't care.

When working at a Meineke as a teen, just about every car that ever came into the shop, the owner was told it needed brakes.

Your average customer thinks, "omg my brakes are bad, am I gonna die?" They made a lot of money like that.

Last edited by italian68; 04/27/19 03:04 PM.

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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088354 04/27/19 03:07 PM
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I hate people that take advantage of the elderly.
I look after my wife's 91 year old grandmother's 88k mile Grand Marquis. I put a brand new set of wipers on a few years ago and two weeks later I noticed they had been replaced again. I asked her why and she claimed the ones on there were frayed and tattered. I assume either someone swapped their junk for her new.ones in a parking lot or wherever she had them replaced lied to her and showed her some junk to sell her new blades.


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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088361 04/27/19 03:12 PM
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DejaVue Offline
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Originally Posted by SLO_Town

When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.

When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable.

It's nice to have a MIL who is loaded and can afford to throw away and re-buy tires after 1000 miles.

coffee

A couple good alternative points have been made. If the MIL is the one who insisted on new tires, then it's kind of hard to blame the tire shop. Various AWD systems did used to have warnings and scary stories about destroying the system if one or a pair of tires had even slightly different tread than the others. (Though the cheaper fix is to just shave down the new tire.) I can't think of any cars younger than maybe 2005 with such touchy systems, but some people obviously will still heed those old warnings even if driving a newer vehicle.

And if the MIL is stubborn and doesn't want to listen even if you could show her endless examples online as proof that she's wrong, well, what can you do but go do something else that doesn't involve so much banging your head against a wall.

I wrote that last part to then end with posting an emoji of the little smiley face banging its head against a wall, but, surprisingly, there isn't one on here.


Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088369 04/27/19 03:17 PM
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GZRider Offline
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If it were my parents, I'd thank the shop owners with a few well (redacted) to their merchandise plus the tires and the paint on whatever douche mobile they personally drive using a (redacted) (redacted).

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088406 04/27/19 03:45 PM
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oil_film_movies Offline
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I guess it is true you don't want tires of different diameters on an AWD car. Yet, those Michelins were nearly brand new.
Rule: Try to keep the same tread amount on tires on the same axle at least, and the tires with the most tread goes up front.
Yet that rule doesn't apply if the tires are new.

Originally Posted by GZRider
If it were my parents, I'd thank the shop owners with a few well (redacted) to their merchandise plus the tires and the paint on whatever douche mobile they personally drive using a (redacted) (redacted).
Thats got more redactions than the Mueller Report.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088525 04/27/19 05:59 PM
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dbias Offline
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In fact i bet they left the other three on and just put a new one on or even just patched the flat. Those that are dishonest are typically lazy too.


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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088609 04/27/19 07:24 PM
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fdcg27 Offline
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Well, if MIL was adamant that all four needed to be replaced in the event of an unrepairable puncture in one, then the shop only did what she told them to do.
Somebody got four new Michelins for the price of one.
Was the shop less than honest?
Yes, in that they could have told her that the difference in tread depth between a new tire and the other three was well within the FSM recommendations of Subaru and they certainly could have confirmed this with whatever online service software they use.
Did they take advantage of this old woman?
Yes, but there's really nothing you can do about it, unless you're up for dragging the responsible manager out back and wearing him out.


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Re: MIL was sold a set of new tires after a flat [Re: fdcg27] #5088613 04/27/19 07:29 PM
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Really I think you may have a good case here for age discrimination.


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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088896 04/27/19 11:32 PM
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I had dealership take advantage of my mother on a battery. 2012 Implala battery light came on so I checked out and no charge as in 11.2 volts cause she was about 5 miles from home and drove home. Next morning wrecker company started car then loaded on truck. Got call needed battery. I questioned this then he stated I needed to leave it to tech as times have changed and load test are no longer done. I told them put battery if don't fix they eat alternator then I get call alternator went out because of battery. Mother stated just put battery so she could get her car back. The didn't even fix rear defroster. 2 weeks and only installed battery and alternator then tried to charge for alternator since battery caused problems. All other warranty problems ignored which I fixed over time.


Tiger862
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Re: MIL was sold a set of new tires after a flat [Re: tiger862] #5089080 04/28/19 07:33 AM
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Originally Posted by tiger862
I questioned this then he stated I needed to leave it to tech as times have changed and load test are no longer done.

I've run into that. I tell them the laws of physics haven't changed. An independent test of the battery is an independent test.

I had an exchange with a battery place about "float charge" and their blanket statement that an alternator cannot fully recharge a very low battery. I described voltage thresholds with non-self-exciting alternators versus self-exciting and the rep just repeated himself over and over and refused to engage in an actual discussion. He is another victim of over-simplified education. The real answer to that discussion is "depends" (on alternator type and/or battery voltage) but he had to take the party line and say impossible.


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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5089125 04/28/19 08:17 AM
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SLO_Town Offline OP
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Thanks all for your comments. I agree with all of them.

Yesterday my wife returned home from her visit. She told me to drop the issue. Couple that with the fact that my MIL lives 5 hours away round trip, I'm done with the issue. And that's part of the thing that makes me angry. Three months ago I made a 10 hour round trip drive just to help her out with her new tires. I ordered them from the Tire Rack and hauled them up loose our Honda Element. I also researched online and went to a tire shop that had good reviews, and that shop was 30 or 40 miles from her house. So that was more time in the car. My MIL lives in a very rural area in the Sierra Foothills, away from all but the smallest little towns.

As I said, my MIL is in really great shape for her age. The amount of push back she gave me when I spoke to her one the phone makes me want to drop the issue as well. She was ADAMANT that she needed to replace the entire set. If the tires were just a week old she might have done the same thing!

I asked my wife to take a picture of her new tires, just to see what junk the tire store put on it. But my wife didn't even do that, just because she knows it won't make any difference and in all likelihood with further annoy both her mother and me.

Scott



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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5089264 04/28/19 10:11 AM
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I put on a brand new set of lifetime shocks, including spring assisted rears to lift up a sagging rear end for a female relative. She took it in a week later to her local mechanic because of a rear clunk (it was clunking before I changed the shocks. He pulled out the new shocks and charged her a small fortune for 4 new shocks without the integrated lift springs. It still clunked after his hard work.


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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5089283 04/28/19 10:29 AM
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This kind of scenario happens in all the business trades. Older people get new furnaces when a simple part will fix the problem for example. Taking advantage of the elderly is a huge and dastardly problem.

It sounds like the solution here is to drop this case but always offer to help whenever something happens.


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