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MIL was sold a set of new tires after a flat #5088258 04/27/19 01:15 PM
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SLO_Town Offline OP
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Hello:

An aggravating story regarding my mother-in-law. She has a 2015 Subaru Forester that she bought new. Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S. My wife was up to visit her this past week and my MIL mentioned that she had to get a new set of tires because she got a nail in the sidewall of one of them.

My MIL is 90 and drives only very rarely (she's actually in pretty good shape for her age, but yes, it's kind of scary to think she's still driving). I can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them.

When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.

When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable.

Frustrating!

Scott


03 BMW E46 330Ci ZSP (BMW TPT 5W-30)
10 Honda Element SC (Kendall GT1 Max 5W-30)
11 BMW E90 328i M-Sport (BMW TPT 5W-30)
16 VW Passat VR6 3.6L SEL Premium (Euro Castrol 0W-40)
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088264 04/27/19 01:30 PM
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HangFire Offline
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I would call the tire shop and ask what they did with the $XXX worth of 3 month old 1K-mile tires, you want to get them back. Even if you get nowhere, you will make a point, especially when you say you're taking it to social media next.


Various musings: http://hangfire.net
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088269 04/27/19 01:35 PM
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Pelican Offline
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Originally Posted by SLO_Town
Hello:
An aggravating story regarding my mother-in-law. She has a 2015 Subaru Forester that she bought new. Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S. My wife was up to visit her this past week and my MIL mentioned that she had to get a new set of tires because she got a nail in the sidewall of one of them.
My MIL is 90 and drives only very rarely (she's actually in pretty good shape for her age, but yes, it's kind of scary to think she's still driving). I can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them.
When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.
When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable. Frustrating! Scott


That may be true, but how old were they? Tires ought to be changed every 5-6 years as rubber ages and becomes unstable and may disintegrate while driving.
So if they were older than that the shop wasn't wrong only keeping your MIL safe. If they were younger than yes 'twas a rip-off.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088270 04/27/19 01:38 PM
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javacontour Offline
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You may be right.

Yet listen to your wife.

If your MIL thinks she did the right thing, leave it be. She's an adult and should be allowed to make her own choices. If she is unwilling or unable to listen to advice, then let it go.

Had she listened to you and something happened, even unrelated, you would forever be at fault.

Unless people ask for your advice, just let them make their choices and live with the outcome.


network down, IP packets delivered via UPS -BOFH
Re: MIL was sold a set of new tires after a flat [Re: Pelican] #5088271 04/27/19 01:39 PM
Joined: Jun 2003
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javacontour Offline
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Originally Posted by Pelican
Originally Posted by SLO_Town
Hello:
An aggravating story regarding my mother-in-law. She has a 2015 Subaru Forester that she bought new. Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S. My wife was up to visit her this past week and my MIL mentioned that she had to get a new set of tires because she got a nail in the sidewall of one of them.
My MIL is 90 and drives only very rarely (she's actually in pretty good shape for her age, but yes, it's kind of scary to think she's still driving). I can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them.
When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.
When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable. Frustrating! Scott


That may be true, but how old were they? Tires ought to be changed every 5-6 years as rubber ages and becomes unstable and may disintegrate while driving.
So if they were older than that the shop wasn't wrong only keeping your MIL safe. If they were younger than yes 'twas a rip-off.


I think he said 3 months old in the original post.

Quote
Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S.


network down, IP packets delivered via UPS -BOFH
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088273 04/27/19 01:40 PM
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Voleak Offline
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This makes my blood boil thinking of how the tire shop ripped her off.

Take care of the situation behind your MIL back. If you have the receipt for the Michelin tires, or you can get a copy from the tire shop where you bought them, confront the crooked tire shop and demand answers. Ask them why they took advantage of an elderly person. Advise them that you will let a local news station know about it. Perhaps mention the words "small claims court" and see how they react.

Also ask what tires they put on, and how much they charged your MIL. I am sure they found a buyer for the used Michelin's, gave them to a friend for an excellent price, or kept them for their personal vehicle.


2017 Subaru Crosstrek CVT w/ Eyesight. Kendall GT-1 Max 5W30. Blue Subaru filter

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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088274 04/27/19 01:40 PM
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rollinpete Offline
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If my MIL got ripped off like that I would be [censored].


Pete.

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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088277 04/27/19 01:45 PM
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andyd Online Content
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can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them. They probably charged her a disposal fee too. At the very least I would write the Mgr a nasty-gram.


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Re: MIL was sold a set of new tires after a flat [Re: andyd] #5088282 04/27/19 01:50 PM
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Lolvoguy Offline
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Originally Posted by andyd
can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them. They probably charged her a disposal fee too. At the very least I would write the Mgr a nasty-gram.

Agreed.

If the issue isn't resolved with the shop, make sure to leave negative feedback on any and all social media/feedback forums.


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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088284 04/27/19 01:56 PM
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oil_film_movies Offline
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Better Business Bureau maybe. Also, do ask the manager there where the "old" tires went, if its not too late. Michelin Premiers are awesome tires.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088285 04/27/19 01:57 PM
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mclasser Offline
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It's a shame there are dirtbags out there who prey on the elderly.


2018 Hyundai Elantra VE
2013 Honda Pilot EX-L 4WD
2002 Honda Accord EX-L

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088288 04/27/19 01:59 PM
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BJD78 Offline
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I would ask for the money back and the michelin tires that had less than 1000 miles on them if they refuse I would tell them that the state AG division of consumer protection will become involved and that I have 2 tv stations just itching for a consumer news story. Also could leave a negative review on Google or Yelp although they probably dont care about reviews and negative reviews can be removed. Sounds like a bunch of crooks at that shop and they are not to be trusted. Probably not the first time they pulled that stunt.


2010 Forester:122K
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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088298 04/27/19 02:08 PM
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Oro_O Offline
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I had a very similar situation with a girlfriend.

I spent a fair amount of time complaining up the food chain of the company, and eventually got an 80% refund, which was about fair. Don't bring it up with your MIL, who indeed could be genuinely upset. But pursue it and then get her money back.

People do take advantage of the elderly, and I have personal experience with a shop taking advantage of a woman by misrepresenting the facts. Get her money back and then make a gentle point about asking for advice on home repair, car repair, etc. Last year I saw an elderly neighbor with some borderline dementia issues ripped off by a fencing company. He needed a single post replaced. He ended up with a new fence.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088300 04/27/19 02:10 PM
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JTK Offline
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This does suck and I feel for the MIL, but did SHE insist they replace all 4, or did the shop 'insist' on it? Pretty sure tire shops around me won't argue with you if you say you want to buy tires from them.

i'm with you though. My mom is 80 and I take care of all her car's maintenance because of the potential of the above.


2017 Ram 1500 4x4, 3.6L.
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Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088311 04/27/19 02:28 PM
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joekingcorvette Offline
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I would be extremely irate as well. Go back to the tire shop and demand all 4 tires be returned. Then ask the tire shop to buy back the ones they put on. If they don't at least give you a very reasonable buy back I would take it to small claims or at least hit the social media about the problem. This is called elderly abuse and even the credit card company may put it in as a dispute if she went in that direction. This type of service is just wrong.


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