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MIL was sold a set of new tires after a flat #5088258
04/27/19 01:15 PM
04/27/19 01:15 PM
Joined: Mar 2011
Posts: 1,127
Cali's Central Coast Wine Coun...
SLO_Town Offline OP
SLO_Town  Offline OP

Joined: Mar 2011
Posts: 1,127
Cali's Central Coast Wine Coun...
Hello:

An aggravating story regarding my mother-in-law. She has a 2015 Subaru Forester that she bought new. Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S. My wife was up to visit her this past week and my MIL mentioned that she had to get a new set of tires because she got a nail in the sidewall of one of them.

My MIL is 90 and drives only very rarely (she's actually in pretty good shape for her age, but yes, it's kind of scary to think she's still driving). I can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them.

When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.

When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable.

Frustrating!

Scott


03 BMW E46 330Ci ZSP (BMW TPT 5W-30)
10 Honda Element SC (Kendall GT1 Max 5W-30)
11 BMW E90 328i M-Sport (BMW TPT 5W-30)
16 VW Passat VR6 3.6L SEL Premium (Euro Castrol 0W-40)
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088264
04/27/19 01:30 PM
04/27/19 01:30 PM
Joined: Aug 2013
Posts: 3,399
Central Maryland
HangFire Offline
HangFire  Offline

Joined: Aug 2013
Posts: 3,399
Central Maryland
I would call the tire shop and ask what they did with the $XXX worth of 3 month old 1K-mile tires, you want to get them back. Even if you get nowhere, you will make a point, especially when you say you're taking it to social media next.


Various musings: http://hangfire.net
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088269
04/27/19 01:35 PM
04/27/19 01:35 PM
Joined: Nov 2012
Posts: 682
Ajax,Ontario, Canada
Pelican Offline
Pelican  Offline

Joined: Nov 2012
Posts: 682
Ajax,Ontario, Canada
Originally Posted by SLO_Town
Hello:
An aggravating story regarding my mother-in-law. She has a 2015 Subaru Forester that she bought new. Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S. My wife was up to visit her this past week and my MIL mentioned that she had to get a new set of tires because she got a nail in the sidewall of one of them.
My MIL is 90 and drives only very rarely (she's actually in pretty good shape for her age, but yes, it's kind of scary to think she's still driving). I can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them.
When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.
When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable. Frustrating! Scott


That may be true, but how old were they? Tires ought to be changed every 5-6 years as rubber ages and becomes unstable and may disintegrate while driving.
So if they were older than that the shop wasn't wrong only keeping your MIL safe. If they were younger than yes 'twas a rip-off.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088270
04/27/19 01:38 PM
04/27/19 01:38 PM
Joined: Jun 2003
Posts: 10,907
Illinois
javacontour Offline
javacontour  Offline

Joined: Jun 2003
Posts: 10,907
Illinois
You may be right.

Yet listen to your wife.

If your MIL thinks she did the right thing, leave it be. She's an adult and should be allowed to make her own choices. If she is unwilling or unable to listen to advice, then let it go.

Had she listened to you and something happened, even unrelated, you would forever be at fault.

Unless people ask for your advice, just let them make their choices and live with the outcome.


network down, IP packets delivered via UPS -BOFH
Re: MIL was sold a set of new tires after a flat [Re: Pelican] #5088271
04/27/19 01:39 PM
04/27/19 01:39 PM
Joined: Jun 2003
Posts: 10,907
Illinois
javacontour Offline
javacontour  Offline

Joined: Jun 2003
Posts: 10,907
Illinois
Originally Posted by Pelican
Originally Posted by SLO_Town
Hello:
An aggravating story regarding my mother-in-law. She has a 2015 Subaru Forester that she bought new. Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S. My wife was up to visit her this past week and my MIL mentioned that she had to get a new set of tires because she got a nail in the sidewall of one of them.
My MIL is 90 and drives only very rarely (she's actually in pretty good shape for her age, but yes, it's kind of scary to think she's still driving). I can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them.
When I spoke with her on the phone she was adamant that with an AWD drive vehicle she had to replace all four tires. There was no convincing her. But also too, the tire store that RIPPED HER OFF, karma baby.
When I pressed for details my wife told me I was upsetting her mother and that I should drop the issue. I would not be surprised if my MIL's Subaru now has a set of the cheapest tires imaginable. Frustrating! Scott


That may be true, but how old were they? Tires ought to be changed every 5-6 years as rubber ages and becomes unstable and may disintegrate while driving.
So if they were older than that the shop wasn't wrong only keeping your MIL safe. If they were younger than yes 'twas a rip-off.


I think he said 3 months old in the original post.

Quote
Just three months ago I drove up to where she lives and got a new set of tires put on it - Michelin Premier A/S.


network down, IP packets delivered via UPS -BOFH
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088273
04/27/19 01:40 PM
04/27/19 01:40 PM
Joined: May 2018
Posts: 234
California
Voleak Offline
Voleak  Offline

Joined: May 2018
Posts: 234
California

This makes my blood boil thinking of how the tire shop ripped her off.

Take care of the situation behind your MIL back. If you have the receipt for the Michelin tires, or you can get a copy from the tire shop where you bought them, confront the crooked tire shop and demand answers. Ask them why they took advantage of an elderly person. Advise them that you will let a local news station know about it. Perhaps mention the words "small claims court" and see how they react.

Also ask what tires they put on, and how much they charged your MIL. I am sure they found a buyer for the used Michelin's, gave them to a friend for an excellent price, or kept them for their personal vehicle.


2017 Subaru Crosstrek CVT w/ Eyesight. Kendall GT-1 Max 5W30. Blue Subaru filter

2018 Volvo XC60 T5 Momentum AWD. 5W30 Castrol Edge Professional with Volvo filter (?)

Be Kind.
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088274
04/27/19 01:40 PM
04/27/19 01:40 PM
Joined: Mar 2017
Posts: 872
Western Ma.
rollinpete Offline
rollinpete  Offline

Joined: Mar 2017
Posts: 872
Western Ma.
If my MIL got ripped off like that I would be [censored].


Pete.

97 Ford Expl.Sport 4.0 ohv 4wd 5spd 187k miles
03 Saturn Ion 2.2 L4 5spd 238k miles
PP, PPHM 50/50 5w30

Currently under the influence of oil shocked2

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088277
04/27/19 01:45 PM
04/27/19 01:45 PM
Joined: Sep 2004
Posts: 8,228
Marshfield , MA
andyd Offline
andyd  Offline

Joined: Sep 2004
Posts: 8,228
Marshfield , MA
can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them. They probably charged her a disposal fee too. At the very least I would write the Mgr a nasty-gram.


'16 Camry LE STP synth 0w20 and STP filter. the Fridge

1994 Ranger ,the Rat, 5w30 dino, STP filter

'16 Camry SE, Valvoline HM 0w20 and OEM filter
Thick oil is better grin2
Re: MIL was sold a set of new tires after a flat [Re: andyd] #5088282
04/27/19 01:50 PM
04/27/19 01:50 PM
Joined: Feb 2014
Posts: 2,967
Canada
Lolvoguy Offline
Lolvoguy  Offline

Joined: Feb 2014
Posts: 2,967
Canada
Originally Posted by andyd
can GUARANTEE YOU that the MIchelins I put on it just three months ago had less than 1,000 miles on them. In all likelihood they had just 300 or 400 miles on them. They probably charged her a disposal fee too. At the very least I would write the Mgr a nasty-gram.

Agreed.

If the issue isn't resolved with the shop, make sure to leave negative feedback on any and all social media/feedback forums.


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088284
04/27/19 01:56 PM
04/27/19 01:56 PM
Joined: Jun 2016
Posts: 4,672
MN
oil_film_movies Offline
oil_film_movies  Offline

Joined: Jun 2016
Posts: 4,672
MN
Better Business Bureau maybe. Also, do ask the manager there where the "old" tires went, if its not too late. Michelin Premiers are awesome tires.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088285
04/27/19 01:57 PM
04/27/19 01:57 PM
Joined: Apr 2013
Posts: 2,647
The Northeast
mclasser Offline
mclasser  Offline

Joined: Apr 2013
Posts: 2,647
The Northeast
It's a shame there are dirtbags out there who prey on the elderly.


2018 Hyundai Elantra VE
2013 Honda Pilot EX-L 4WD
2002 Honda Accord EX-L

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088288
04/27/19 01:59 PM
04/27/19 01:59 PM
Joined: Aug 2017
Posts: 675
Nebraska
BJD78 Offline
BJD78  Offline

Joined: Aug 2017
Posts: 675
Nebraska
I would ask for the money back and the michelin tires that had less than 1000 miles on them if they refuse I would tell them that the state AG division of consumer protection will become involved and that I have 2 tv stations just itching for a consumer news story. Also could leave a negative review on Google or Yelp although they probably dont care about reviews and negative reviews can be removed. Sounds like a bunch of crooks at that shop and they are not to be trusted. Probably not the first time they pulled that stunt.


2010 Forester:122K
2009 Sonata :189K

OCI 5K using TSC conventional Travelers oil.
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088298
04/27/19 02:08 PM
04/27/19 02:08 PM
Joined: Sep 2014
Posts: 1,622
Seattle-ish, WA
Oro_O Offline
Oro_O  Offline

Joined: Sep 2014
Posts: 1,622
Seattle-ish, WA
I had a very similar situation with a girlfriend.

I spent a fair amount of time complaining up the food chain of the company, and eventually got an 80% refund, which was about fair. Don't bring it up with your MIL, who indeed could be genuinely upset. But pursue it and then get her money back.

People do take advantage of the elderly, and I have personal experience with a shop taking advantage of a woman by misrepresenting the facts. Get her money back and then make a gentle point about asking for advice on home repair, car repair, etc. Last year I saw an elderly neighbor with some borderline dementia issues ripped off by a fencing company. He needed a single post replaced. He ended up with a new fence.

Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088300
04/27/19 02:10 PM
04/27/19 02:10 PM
Joined: Aug 2003
Posts: 11,555
Buffalo, NY
JTK Offline
JTK  Offline

Joined: Aug 2003
Posts: 11,555
Buffalo, NY
This does suck and I feel for the MIL, but did SHE insist they replace all 4, or did the shop 'insist' on it? Pretty sure tire shops around me won't argue with you if you say you want to buy tires from them.

i'm with you though. My mom is 80 and I take care of all her car's maintenance because of the potential of the above.


2017 Ram 1500 4x4, 3.6L.
2016 Nissan Quest SV (Babe magnet IV)
2015 Nissan Versa 1.6 S
Re: MIL was sold a set of new tires after a flat [Re: SLO_Town] #5088311
04/27/19 02:28 PM
04/27/19 02:28 PM
Joined: Apr 2018
Posts: 611
south dakota
joekingcorvette Offline
joekingcorvette  Offline

Joined: Apr 2018
Posts: 611
south dakota
I would be extremely irate as well. Go back to the tire shop and demand all 4 tires be returned. Then ask the tire shop to buy back the ones they put on. If they don't at least give you a very reasonable buy back I would take it to small claims or at least hit the social media about the problem. This is called elderly abuse and even the credit card company may put it in as a dispute if she went in that direction. This type of service is just wrong.


2005 Chevrolet Corvette
2014 Ford F-150 4x4 supercrew
2014 Jeep Grand Cherokee Limited (wifes)
2012 Honda Civic 4 door (my daily driver)
2007 Lund Tyee Grand Sport Mercury 115HP 9.8HP
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