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Honda Camera Design...FAIL #5079025 04/18/19 04:02 PM
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Sayjac Offline OP
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A couple weeks ago found a small piece of black plastic on the cargo tray of my 15 Accord. I had no idea where it came from but I saved it for future reference. Few days later while opening the trunk, I happened to notice the back up camera was loose. I tried to see if I could reattach it, no go. Googled the issue, apparently a fairly common problem. I'm about 6 months out of bumper to bumper warranty (<20k mi. odo), but thought worth a shot at dealer. Not so much.

Not long after arriving service writer handed me an estimate for $443.39. Uhhh no, not in this lifetime. Talked to service manager, first thing he says we haven't seen you since... a long time. As I diy, other than recall, and not even one courtesy oil and filter change provided, no reason go there. He admitted the design sucks and suggested I call Honda. Think he knew that would be a waste of time but just wanted me out of there. Called Honda, after some phone time basically told me to pound sand. Last question Honda rep asked me after a long hold, what did the dealer offer? Told her zip. Oh well, too bad so sad Honda can do nothing.

Beside the clip being made of plastic, there's no separate bracket part. frown So when clip breaks, whole camera must be replaced. Just not in me to leave a rattling camera in trunk, besides camera seals the trunk in that area. Ordered a replacement from a dealer outside Richmond, MagAuto. Retail ~$300, with shipping ~$205. As I'm sure Mag still making money, shows the mark up in parts. No complaints about them, camera came quickly. Install pretty easy with the help a couple of excellent you tubes.

Lesson here reminded me of Seinfeld's Soup nazi skit...No Soup For You! Adapted to my situation, if you DIY, No Goodwill For You! As for camera itself, still good. And it appears some guy on ebay sold a used camera with broken clip for $73. I was watching it, and it's since sold. Perhaps someone's camera went bad but clip ok. Looks to be some very small screws holding camera to bracket.

New camera, clip on bottom
[Linked Image]
Pointing to where clip broke, broken piece to the right.
[Linked Image]
Broken piece, right side break area.
[Linked Image]

Re: Honda Camera Design...FAIL [Re: Sayjac] #5079037 04/18/19 04:10 PM
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FordBroncoVWJeta Offline
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I dont understand how thats not covered under warranty. It failed on its own, under normal circumstances.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: Honda Camera Design...FAIL [Re: FordBroncoVWJeta] #5079040 04/18/19 04:15 PM
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Sayjac Offline OP
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^^^Bumper to bumper warranty, 3years/36k miles. I agree, seems like should be covered, why I took a shot. Perhaps if I had regular dealer service, dealer goodwill might have kicked in. Seems like the latter was implied by service manager and Honda.

Re: Honda Camera Design...FAIL [Re: Sayjac] #5079055 04/18/19 04:36 PM
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LazyDog Offline
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I would have made some kind jig to hold that thing in place, new cars plastic is just to cheap know days.

Re: Honda Camera Design...FAIL [Re: Sayjac] #5079057 04/18/19 04:37 PM
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RamFan Offline
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Originally Posted by Sayjac
^^^Bumper to bumper warranty, 3years/36k miles. I agree, seems like should be covered, why I took a shot. Perhaps if I had regular dealer service, dealer goodwill might have kicked in. Seems like the latter was implied by service manager and Honda.


It's worth a shot but they have to draw the line somewhere, I think 6 months is a fair point to draw that line. It's frustrating, but that's how it goes. To be honest, the price they gave you doesn't seem too unreasonable considering as how you paid $300 for the part. Around here labor is anywhere from 90-120/hr. Factor parts, labor and mark-up and the $443 quote doesn't sound too off base.

Last edited by RamFan; 04/18/19 04:38 PM.

18 Giulia Ti Sport Q4
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Re: Honda Camera Design...FAIL [Re: Sayjac] #5079059 04/18/19 04:38 PM
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MONKEYMAN Offline
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The message is clear, they don't want your kind. They want the revenue generators to return. If it was me I would first attempt to modify/fabricate a fix for the part. When that failed do what you are doing.


Truth alone triumphs, not untruth.

2017 Elantra SE
Re: Honda Camera Design...FAIL [Re: Sayjac] #5079065 04/18/19 04:44 PM
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dbias Offline
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I'm less than enthused with my 2016 Civic. Since im a VW guy anyway it sure makes the new VW 6 year/72k warranty look nice.


2011 VW JETTA Castrol Edge 0W-40
2012 FORD TRANSIT CONNECT Castrol Edge 5W-30
2016 HONDA CIVIC COUPE Casrol Edge 5w-30
2017 AUDI A4 Ravenol 5W-40 RUP
Re: Honda Camera Design...FAIL [Re: RamFan] #5079087 04/18/19 05:06 PM
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Sayjac Offline OP
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Quote
...To be honest, the price they gave you doesn't seem too unreasonable considering as how you paid $300 for the part. Around here labor is anywhere from 90-120/hr. Factor parts, labor and mark-up and the $443 quote doesn't sound too off base.
The listed retail price ~$300, I paid ~$205 including shipping. Before shipping $196 and change. Other factors, they are/were the purchase dealer, vehicle has < 20k miles. No idea what their hourly rate is but after doing it once, it's no more than a 30 min. job. And they listed top retail for part $304.32 on estimate. Not to mention SM admitted part design sucks. So, all things considered $443 is out of line imo. If the part can be listed online for $196 and change, what do you suppose thier cost is? Thankfully I wasn't at their mercy, and I could draw the line.

As for trying to rig something, been thinking about it for future. I seem to remember some thin metal clips that grip/grab on both sides and maybe go over the half clip. Maybe someone, another owner, will come up with something to use as a template for a fix. Don't need to worry about it immediately.

Re: Honda Camera Design...FAIL [Re: Sayjac] #5079095 04/18/19 05:13 PM
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Danno Offline
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2 sided 3M auto tape used for mounting emblems on cars would have worked.

Replace the foam gasket with it and trim it to match the foam gasket.

https://www.amazon.com/3M-03615-Scotch-Mount-Molding-Tape/dp/B000BO9L00/ref=sr_1_6?crid=43UGCWA5LN1N&keywords=3m+auto+tape&qid=1555625559&s=gateway&sprefix=3+m+auto+%2Caps%2C170&sr=8-6


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Re: Honda Camera Design...FAIL [Re: Sayjac] #5079105 04/18/19 05:25 PM
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The Critic Offline
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Originally Posted by Sayjac
If the part can be listed online for $196 and change, what do you suppose their cost is?


Usually their cost is 50-60% of MSRP.

Wholesale, online and retail sales make up a very small percentage of any parts department's revenue. The bulk of their sales will stem from actual repair work. Keep in mind that warranty will often pay cost plus 40% for the parts, which is a lot more money than a dealer will make from online or wholesale sales.


2011 Toyota Prius 1.8L - 195K - Idemitsu ZEPRO Adv. Moly 0W-20
2007 Honda Accord 2.4 - 138K - Mobil 1 EP HM 5W-30
Re: Honda Camera Design...FAIL [Re: Sayjac] #5079109 04/18/19 05:30 PM
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doitmyself Offline
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In spite of the biased brand bashing that goes on here, this story proves that no brand is without fault. I had an out of warranty repair on my lowly FCA Patriot. The dealer went out of his way to do a good will repair that saved me $500 dollars had I let the dealer complete the repair normally. I did not even buy this car at this dealer, let alone get any service done there. Some dealers shine, others suck.

Re: Honda Camera Design...FAIL [Re: Danno] #5079110 04/18/19 05:31 PM
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maxdustington Offline
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Originally Posted by Danno
2 sided 3M auto tape used for mounting emblems on cars would have worked.

Replace the foam gasket with it and trim it to match the foam gasket.
It looks like only one side is a clip, the other side is a hingey clip. That totally would have worked!


03 Jetta AWP/09A 210k kms
Edge 0W40 + Mann 719/30
Re: Honda Camera Design...FAIL [Re: Sayjac] #5079116 04/18/19 05:41 PM
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spasm3 Offline
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I'd be tempted to use clear or black rtv and glue the whole dang thing in place. Remove the foam gasket. Better yet use some form a gasket on it and clamp it in place over night.


13 elantra 78k 5w30 synpwr
03 chevy avalanche 83k synpwr 5w30
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Re: Honda Camera Design...FAIL [Re: Sayjac] #5079120 04/18/19 05:44 PM
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Linctex Offline
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I can think of at least half a dozen adhesives (not necessarily RTV) that would hold it in place for the life of the car for less than $10


"The evidence demands a verdict".
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Re: Honda Camera Design...FAIL [Re: Sayjac] #5079198 04/18/19 07:21 PM
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Onetor Offline
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Class action lawsuit..Also, Attorney General's Office? Sounds like there is a systemic design flaw..


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