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Customer declined new belt #5051075
03/22/19 03:13 PM
03/22/19 03:13 PM
Joined: Jun 2003
Posts: 19,201
Apple Valley, California
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 19,201
Apple Valley, California
More weirdness at work.

IMG_20190322_131219.jpg

02 Wrangler traveler sae30
87 F250 Valvoline 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor Chevron sae30
Re: Customer declined new belt [Re: Chris142] #5051083
03/22/19 03:18 PM
03/22/19 03:18 PM
Joined: Jan 2008
Posts: 11,482
OH
SatinSilver Offline
SatinSilver  Offline

Joined: Jan 2008
Posts: 11,482
OH
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

Re: Customer declined new belt [Re: Chris142] #5051085
03/22/19 03:20 PM
03/22/19 03:20 PM
Joined: Jun 2009
Posts: 3,881
Chicago, IL
tomcat27 Offline
tomcat27  Offline

Joined: Jun 2009
Posts: 3,881
Chicago, IL
smh


2019 Cherokee, 2018 Jetta, 2014 Sentra, 2001 Camry, 1995 Escort, 1970 Cougar, 2013 XT250, 2010 Vstar, 2014 CTX1300
Re: Customer declined new belt [Re: Chris142] #5051087
03/22/19 03:22 PM
03/22/19 03:22 PM
Joined: Dec 2004
Posts: 7,403
beaver land EH?
Quest Offline
Quest  Offline

Joined: Dec 2004
Posts: 7,403
beaver land EH?
Simple! have your customer sign on your work order/receipt saying something like : "...offered replacement on a deteriorated serpentine belt, customer declined..." or something like that.

Hava good day!

Q.


"Internet discussion boards act as echo chambers for conspiracy dittoheads" A.Allen
Re: Customer declined new belt [Re: SatinSilver] #5051092
03/22/19 03:27 PM
03/22/19 03:27 PM
Joined: Jan 2012
Posts: 5,355
Florida
hatt Offline
hatt  Offline

Joined: Jan 2012
Posts: 5,355
Florida
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

Toyota quoted my brother $180 to change the belt in his 4runner. He bought the belt from them for like $30 and changed it himself in literally 3 minutes.


2013 F150 5.0, Delo XLE CK-4 10W-30, Baldwin B7449
2010 Camry 2.5, PP 10W-30, Mobil1 M1C-251A
Re: Customer declined new belt [Re: Quest] #5051093
03/22/19 03:27 PM
03/22/19 03:27 PM
Joined: Dec 2017
Posts: 2,347
CO
JLTD Offline
JLTD  Offline

Joined: Dec 2017
Posts: 2,347
CO
Originally Posted by Quest
Simple! have your customer sign on your work order/receipt saying something like : "...offered replacement on a deteriorated serpentine belt, customer declined..." or something like that.

Hava good day!

Q.


This sounds like a very good idea… but I am sure you have it well in hand already.

He'll be calling to cuss you out when it snaps and leaves them stranded somewhere…


I use the overseas manual to choose my oil viscosity.

Using AMSOIL

Hers: 2008 Jeep Liberty 149k, SS5w30/Amsoil

His: 2015 4Runner 55k, SS 5w20/Amsoil

Re: Customer declined new belt [Re: SatinSilver] #5051106
03/22/19 03:42 PM
03/22/19 03:42 PM
Joined: Jun 2003
Posts: 19,201
Apple Valley, California
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 19,201
Apple Valley, California
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.

Last edited by Chris142; 03/22/19 03:44 PM.

02 Wrangler traveler sae30
87 F250 Valvoline 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor Chevron sae30
Re: Customer declined new belt [Re: Chris142] #5051108
03/22/19 03:44 PM
03/22/19 03:44 PM
Joined: Jul 2005
Posts: 11,775
Maricopa Arizona
dave1251 Offline
dave1251  Offline

Joined: Jul 2005
Posts: 11,775
Maricopa Arizona
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32.



$32 I will take this offer everyday.


make the inside of your engine oil cap white.
don't use.
Re: Customer declined new belt [Re: Chris142] #5051109
03/22/19 03:45 PM
03/22/19 03:45 PM
Joined: Jan 2008
Posts: 11,482
OH
SatinSilver Offline
SatinSilver  Offline

Joined: Jan 2008
Posts: 11,482
OH
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32.


That's a steal. My lowest quote around here was $90 at a tire shop. Dealer was a little over a hundred. Customers that won't spend $32 on a new belt are ones you don't want.

Re: Customer declined new belt [Re: Chris142] #5051113
03/22/19 03:51 PM
03/22/19 03:51 PM
Joined: Apr 2012
Posts: 6,895
MA
Wolf359 Offline
Wolf359  Offline

Joined: Apr 2012
Posts: 6,895
MA
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.


So how much was it on rockauto/amazon?

Re: Customer declined new belt [Re: Chris142] #5051115
03/22/19 03:53 PM
03/22/19 03:53 PM
Joined: Sep 2005
Posts: 6,477
MIchigan
Warstud Offline
Warstud  Offline

Joined: Sep 2005
Posts: 6,477
MIchigan
He probably thought you were trying to over-sell him parts that he didn't really need....like some places do.

Re: Customer declined new belt [Re: SatinSilver] #5051119
03/22/19 03:54 PM
03/22/19 03:54 PM
Joined: Mar 2017
Posts: 890
Western Ma.
rollinpete Offline
rollinpete  Offline

Joined: Mar 2017
Posts: 890
Western Ma.
Originally Posted by SatinSilver
[quote=Chris142][quote=SatinSilver]

That's a steal. My lowest quote around here was $90 at a tire shop. Dealer was a little over a hundred. Customers that won't spend $32 on a new belt are ones you don't want.


+1
I agree a Steal.


Pete.

97 Ford Expl.Sport 4.0 ohv 4wd 5spd 188k miles
03 Saturn Ion 2.2 L4 5spd 239k miles
PP, PPHM 50/50 5w30

Currently under the influence of oil shocked2

Re: Customer declined new belt [Re: Chris142] #5051124
03/22/19 04:02 PM
03/22/19 04:02 PM
Joined: Jan 2004
Posts: 5,997
northern Alabama
benjamming Offline
benjamming  Offline

Joined: Jan 2004
Posts: 5,997
northern Alabama
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.


I salute you for this magnificent offer!

Re: Customer declined new belt [Re: SatinSilver] #5051128
03/22/19 04:04 PM
03/22/19 04:04 PM
Joined: Mar 2014
Posts: 4,004
NJ
Leo99 Offline
Leo99  Offline

Joined: Mar 2014
Posts: 4,004
NJ
Originally Posted by SatinSilver
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32.


That's a steal. My lowest quote around here was $90 at a tire shop. Dealer was a little over a hundred. Customers that won't spend $32 on a new belt are ones you don't want.


That's because the labor is already part of the work he's doing. He's not charging $32 for just a belt job. But I agree, that's weird to say no to.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
2004 Rav4 370,000 miles
2015 Camry 70,000 miles
Re: Customer declined new belt [Re: Chris142] #5051131
03/22/19 04:10 PM
03/22/19 04:10 PM
Joined: May 2010
Posts: 2,359
Illinois, U.S.A
RamFan Offline
RamFan  Offline

Joined: May 2010
Posts: 2,359
Illinois, U.S.A
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.


Good for you. I've seen shops try to double dip on labor in a situation like this. Poor choice on the customer for walking away from that offer.


18 Giulia Ti Sport Q4
  • 2.0T I4 - 13k - PP Euro LX 0w30 - Mobil 1 - 10k/1yr

16.5 CX-5 Touring AWD
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