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Customer declined new belt #5051075 03/22/19 02:13 PM
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Chris142 Offline OP
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More weirdness at work.

IMG_20190322_131219.jpg

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Re: Customer declined new belt [Re: Chris142] #5051083 03/22/19 02:18 PM
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SatinSilver Offline
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How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

Re: Customer declined new belt [Re: Chris142] #5051085 03/22/19 02:20 PM
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tomcat27 Offline
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smh


2019 Cherokee, 2018 Jetta, 2014 Sentra, 2001 Camry, 1995 Escort, 1970 Cougar, 2013 XT250, 2010 Vstar, 2014 CTX1300
Re: Customer declined new belt [Re: Chris142] #5051087 03/22/19 02:22 PM
Joined: Dec 2004
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Quest Offline
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Simple! have your customer sign on your work order/receipt saying something like : "...offered replacement on a deteriorated serpentine belt, customer declined..." or something like that.

Hava good day!

Q.


"Internet discussion boards act as echo chambers for conspiracy dittoheads" A.Allen
Re: Customer declined new belt [Re: SatinSilver] #5051092 03/22/19 02:27 PM
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hatt Online Content
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Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

Toyota quoted my brother $180 to change the belt in his 4runner. He bought the belt from them for like $30 and changed it himself in literally 3 minutes.


2013 F150 5.0, Delo XLE CK-4 10W-30, Baldwin B7449
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Re: Customer declined new belt [Re: Quest] #5051093 03/22/19 02:27 PM
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JLTD Offline
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Originally Posted by Quest
Simple! have your customer sign on your work order/receipt saying something like : "...offered replacement on a deteriorated serpentine belt, customer declined..." or something like that.

Hava good day!

Q.


This sounds like a very good idea… but I am sure you have it well in hand already.

He'll be calling to cuss you out when it snaps and leaves them stranded somewhere…


I use the overseas manual to choose my viscosity.


Hers: 2008 Jeep Liberty 154k, SS 5w30/Amsoil
Looking at options.

His: 2015 4Runner 60k, SS 5w20/Amsoil

Re: Customer declined new belt [Re: SatinSilver] #5051106 03/22/19 02:42 PM
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Chris142 Offline OP
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Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.

Last edited by Chris142; 03/22/19 02:44 PM.

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87 F250 Valvoline 15w40
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Can am Maveric edge 5w40
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Re: Customer declined new belt [Re: Chris142] #5051108 03/22/19 02:44 PM
Joined: Jul 2005
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dave1251 Offline
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Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32.



$32 I will take this offer everyday.


make the inside of your engine oil cap white.
don't use.
Re: Customer declined new belt [Re: Chris142] #5051109 03/22/19 02:45 PM
Joined: Jan 2008
Posts: 11,790
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SatinSilver Offline
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Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32.


That's a steal. My lowest quote around here was $90 at a tire shop. Dealer was a little over a hundred. Customers that won't spend $32 on a new belt are ones you don't want.

Re: Customer declined new belt [Re: Chris142] #5051113 03/22/19 02:51 PM
Joined: Apr 2012
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Wolf359 Offline
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Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.


So how much was it on rockauto/amazon?

Re: Customer declined new belt [Re: Chris142] #5051115 03/22/19 02:53 PM
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Warstud Offline
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He probably thought you were trying to over-sell him parts that he didn't really need....like some places do.

Re: Customer declined new belt [Re: SatinSilver] #5051119 03/22/19 02:54 PM
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rollinpete Offline
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Originally Posted by SatinSilver
[quote=Chris142][quote=SatinSilver]

That's a steal. My lowest quote around here was $90 at a tire shop. Dealer was a little over a hundred. Customers that won't spend $32 on a new belt are ones you don't want.


+1
I agree a Steal.


Pete.
97 Ford Expl.Sport 4.0 ohv 4wd 5spd 189k miles
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Currently under the influence of oil shocked2

Re: Customer declined new belt [Re: Chris142] #5051124 03/22/19 03:02 PM
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benjamming Offline
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Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.


I salute you for this magnificent offer!

Re: Customer declined new belt [Re: SatinSilver] #5051128 03/22/19 03:04 PM
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Leo99 Offline
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Originally Posted by SatinSilver
Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32.


That's a steal. My lowest quote around here was $90 at a tire shop. Dealer was a little over a hundred. Customers that won't spend $32 on a new belt are ones you don't want.


That's because the labor is already part of the work he's doing. He's not charging $32 for just a belt job. But I agree, that's weird to say no to.


Without data you're just another person with an opinion. W. E. Deming

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Re: Customer declined new belt [Re: Chris142] #5051131 03/22/19 03:10 PM
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RamFan Offline
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Originally Posted by Chris142
Originally Posted by SatinSilver
How much did you quote the customer for installing a new one? My old belt had cracks in it. Ordered a Bando off of Rock for $13 or so.

I can't compete with online stuff. My cost for the gates replacement is $21... We told the customer $32. No extra labor as I had to take it off anyway to do other repairs.


Good for you. I've seen shops try to double dip on labor in a situation like this. Poor choice on the customer for walking away from that offer.


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