Never really had a service where I had a courtesy car. However, I've had dealer service where my car was washed before I got it back.
However, I've been having a heck of a time trying to get an appointment to replace the passenger side airbag for my 2004 WRX. I called around and no Subaru dealer around here can do it same day. The soonest was one kind of far away, but they offered a courtesy car, and absent that they'll rent a car for me. Seems like a good deal. Not sure why they say they need my car all day, as I understand this shouldn't take more than an hour. I was able to do it for my wife's Civic same day. Although I waited about 3.5 hours, it was mostly waiting in line for someone who could do it, and I made the appointment on Honda's online system less than 20 minutes before my appointment.
So what are your experiences? I know there are those courtesy cars that have the dealer's name on the window. Seems a bit cheesy to me. But they're offering to pay for a rental if they don't have that courtesy car. Not sure if they would do that for just a routine service, but I heard this is apparently fairly routine for these airbag recalls if it's going to take more than a few hours. I was told I didn't even have to fill the tank when I returned it - that it would be handled by the dealer.
However, I've been having a heck of a time trying to get an appointment to replace the passenger side airbag for my 2004 WRX. I called around and no Subaru dealer around here can do it same day. The soonest was one kind of far away, but they offered a courtesy car, and absent that they'll rent a car for me. Seems like a good deal. Not sure why they say they need my car all day, as I understand this shouldn't take more than an hour. I was able to do it for my wife's Civic same day. Although I waited about 3.5 hours, it was mostly waiting in line for someone who could do it, and I made the appointment on Honda's online system less than 20 minutes before my appointment.
So what are your experiences? I know there are those courtesy cars that have the dealer's name on the window. Seems a bit cheesy to me. But they're offering to pay for a rental if they don't have that courtesy car. Not sure if they would do that for just a routine service, but I heard this is apparently fairly routine for these airbag recalls if it's going to take more than a few hours. I was told I didn't even have to fill the tank when I returned it - that it would be handled by the dealer.