Would this car brochure omission bother you?

[FADEC]

Originally Posted by Quattro Pete
Originally Posted by maxdustington
Caveat emptor. I'd be angry at myself for buying a brand new car and not ensuring it had the options I considered mandatory before I bought it.

"Hey Nissan, I was lazy and didn't check for HD radio before I bought a car from you. I would like a HD radio head unit for free, please."

In OP's defense, the brochure clearly states all Murano models have HD radio. The brochure lists hundreds of features. It is not reasonable for the customer to physically verify the existence of every single one of them before buying the car.

Got this email from Nissan this morning. At least they're looking into it.

Thank you for contacting Nissan North America regarding the concern with your 2019 Nissan Murano. We apologize for any inconvenience this situation may have caused you.


Please be advised that this particular concern will require additional research and contact with the dealer. In respect of your time and to allow for that research, we have forwarded your Case to a Regional Consumer Affairs Specialist. They specialize in these types of concerns and work directly with the dealers in your area. They will begin that research and contact you no later than close of business the next business day.

 

[Quattro Pete]

Sounds like you are heading for some bureaucratic swamp. Sorry to hear.

 

[DriveHard]

Honestly, if you took it for a test drive and couldn't tell there was reduced audio quality...it probably isn't that big of a deal to you.

 

[Uphill_Both_Ways]

Originally Posted by Quattro Pete
If it was clearly stated in the official brochure, why would one doubt it?
Because it's a dealership.

 

[gregk24]

Originally Posted by Big_3_Only
Originally Posted by daddi
Would this bother any of you?? And do I have any recourse in this matter?


To answer your question, it would bother me. The dealer should make that right, one way or another. I don't buy japanese cars, but the dealerships that I deal with would have made a big deal out of this to the point of offering to take the car back. I'd say that dealer sucks and doesn't deserve your business ever again if they don't make it right. I don't think any type or recourse you may have would be worth your time and money to pursue. Being able to trust your dealer (the ones that sell American cars

) is a big deal.


WOW! Don't fall off your high horse!

 

[Big_3_Only]

Originally Posted by gregk24
Originally Posted by Big_3_Only
Originally Posted by daddi
Would this bother any of you?? And do I have any recourse in this matter?


To answer your question, it would bother me. The dealer should make that right, one way or another. I don't buy japanese cars, but the dealerships that I deal with would have made a big deal out of this to the point of offering to take the car back. I'd say that dealer sucks and doesn't deserve your business ever again if they don't make it right. I don't think any type or recourse you may have would be worth your time and money to pursue. Being able to trust your dealer (the ones that sell American cars

) is a big deal.


WOW! Don't fall off your high horse!


I"ll try. You hang you hang on to your Dosanko

 

[Jarlaxle]

Originally Posted by mrsilv04
Does Nissan have a head unit available, that will properly fit in your dash opening, that has HD radio capability?

If so, there's the route I'd go.... if someone with Nissan will agree to swap out the head unit at no charge to you... and keep the factory appearance... there's your answer.

Reminds me of a co-worker who ordered an Altima with a V6 and a manual transmission, several years back. It showed up at the dealership... no ABS. Window sticker listed ABS, and the brochure listed ABS. Apparently, ABS was not possible with the V6 and the manual transmission.

He took delivery of it anyway, because it was the first car in his life that he'd special ordered, and it was what he really wanted.. because the V6/MT in a four door. Drove it for a few years, and gets a certified letter from Nissan telling him that they *had* to buy it back from him, because of the statements on the window sticker and in the brochure. He was not happy to give up his MT.

I'd have told them to stick it in their ear.

 

[GMBoy]

A lot of times you can return a car within a certain # of days with full refund of purchase price. If so, maybe you can get another one with the radio feature.

 

[FADEC]

Well had a nice conversation with Nissan "customer relations" yesterday. To get to the point...nothing was accomplished and nothing will be done about my issue. The stupid girl that I talked to just kept restating over and over that different trims have different options. Well no [censored]!! She didn't understand that my SV trim package clearly shows that HD radio is standard equipment on my vehicle. She mentioned that the radio could not be reprogrammed for HD radio, and that the dealer could not swap out the head unit either. Said there was nothing more she could do and ended the call. Geez not even a free oil change or car wash or anything.

Feeling a little bit hosed...but it is what is is. Lesson learned. Now I wonder if I need to inspect the rest of the vehicle to make sure it has the rest of the options on it. Make sure it has ABS, V6 engine, collision avoidance, auto on headlamps etc.

 

[Quattro Pete]

As a next step, I would express my displeasure on Nissan's social media sites such as their Facebook page. My guess is they still won't give you an HD radio, but you might at least get some freebies out of it to shut you up.

 

[Jarlaxle]

My next step might be talking to the state consumer fraud division. Bluntly, Nissan defrauded you.