Originally Posted by wag123
Originally Posted by MI_Roger
The 2019 JD Powers Vehicle Dependability Study rankings were released this week. Buick is in the Top 5 whereas Volvo is in the Bottom 3.
Personally, I don't trust J.D. Power and I don't believe much of anything that they say. They are 100% paid and supported by big companies, and they give made-up "awards" to anybody that pays for them. They claim to get their information by doing customer surveys, but I have never been surveyed by them, nor has anyone else that I know.
Notice that they are careful to use the word "dependability" rather than "reliability". The two words have similar meanings but they are also fundamentally different, S.I. Hayakawa says this...
"Reliable suggests competence and consistency: A reliable judge is one who has a record of sound opinions. A reliable person can be counted on to do what he has promised or been told to do: a reliable baby sitter.When applied to things, reliable means adequate, serviceable, or true; a reference book, for example, might be called reliable if the information it presents is accurate.
Dependable is akin to reliable, but is a little more subjective; reliable is often used of relationships based on service between superiors and inferiors, whereas
dependable more often suggests an attitude of personal allegiance rather than one of honesty or scrupulosity in the performance of a duty. One goes to a dependable person confident of receiving loyalty, support, or aid: a dependable ally. When applied to things, dependable suggests stability and consistency of performance: a dependable drug."
In other words, "dependability " is more subjective than "reliability" which is more fact based. Also, notice in their disclaimer that they say "Rankings are based on numerical scores, and
not necessarily on statistical significance". These are the sort of carefully worded statements that can be expected from a company that is in the business of releasing information such as this FOR PROFIT.
I get where you are coming from-and don't really know the accuracy of your statements. With that being said-if you look at the bottom of the survey, those brands are notoriously unreliable. So there is some truth in their survey-at least in the bottom rankings.