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power company merged and I got the shaft #4951315
12/13/18 08:19 PM
12/13/18 08:19 PM
Joined: Nov 2009
Posts: 5,227
Houston, Texas
motor_oil_madman Offline OP
motor_oil_madman  Offline OP

Joined: Nov 2009
Posts: 5,227
Houston, Texas
I'm supposed to have a contract for a 12 month fixed rate plan at 10.6 cents and that includes all the other delivery charges also. I received two letters in the mail stating my rate would stay the same bla bla bla. My bill is usually somewhere between 80-100 bucks a month. Well I get hit with a $245.00 bill for 1500 kwh when all summer I never used more than 800. Also the company they either switched to or merged with is now charging me 16.5 cents per kwh plus all the TDU delivery charges. Now i'm stuck paying this bill and hope that they will get it corrected within 2 to 3 billing cycles. I talked to so many supervisors until I was blue in the face and gave up.

Opinions? I'm so tired of baby sitting people making sure things get done right.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951319
12/13/18 08:20 PM
12/13/18 08:20 PM
Joined: Nov 2009
Posts: 5,227
Houston, Texas
motor_oil_madman Offline OP
motor_oil_madman  Offline OP

Joined: Nov 2009
Posts: 5,227
Houston, Texas
I like the fixed plans otherwise you'll get a bill for $10 dollars worth of electricity usage and $100 worth of delivery charges.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951320
12/13/18 08:26 PM
12/13/18 08:26 PM
Joined: Oct 2012
Posts: 2,495
Staten Island, NY
michaelluscher Offline
michaelluscher  Offline

Joined: Oct 2012
Posts: 2,495
Staten Island, NY
For most issues with utilities (disclaimer, I work for one), the method of last resort is the public service commission

Since most utilities are granted regulated monopolies, they do have mandatory oversight in exchange for the privilege

Public Utility Commission of Texas

https://www.puc.texas.gov


'06 Toyota Camry SE V6 3MZ-FE 100k
'01 Mercury Villager Estate VG33E 52k
'06 Ford Taurus SE Vulcan 60k
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Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951351
12/13/18 09:15 PM
12/13/18 09:15 PM
Joined: Dec 2016
Posts: 8,046
Waco, TX
Linctex Offline
Linctex  Offline

Joined: Dec 2016
Posts: 8,046
Waco, TX
Switch power companies

Cirro always did me well.

I'm on "Heart of Texas Co-op Power" and I have NO ABILITY to choose a different provider


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951358
12/13/18 09:30 PM
12/13/18 09:30 PM
Joined: Sep 2004
Posts: 1,117
Basehor, KS
JayhawkRoy Offline
JayhawkRoy  Offline

Joined: Sep 2004
Posts: 1,117
Basehor, KS
Time to document in writing your complaints.

Provide a letter with each incorrect bill a complaint letter with a computation with what you believe the bill should be, based on your fixed rate contract that is supposed to be in effect. Summarize what has been computed in correctly to date in each letter. Pay the bill, but make it clear that your computation and contract shows a different amount.

If the situation is not fixed in two more billing cycles, initiate a complaint with the Public Service Commission, using your letters and substantiating info (the Power Company's statement that your rate would not change in the transition) . Include a memorandum stating the number of times and names of supervisors you have talked to in the past.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951360
12/13/18 09:34 PM
12/13/18 09:34 PM
Joined: Apr 2018
Posts: 77
Wethersfield Connecticut
Convert Offline
Convert  Offline

Joined: Apr 2018
Posts: 77
Wethersfield Connecticut
If you were under contract with the original utility and they sold your contract to another company they are obligated to maintain your original contract until it expires ( in Connecticut)

Try to work the word Misrepresentation into the conversation, Works with the DUPC.

TOMB


TOMB
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951398
12/13/18 10:23 PM
12/13/18 10:23 PM
Joined: Oct 2009
Posts: 4,058
Wet side WA
JohnnyJohnson Offline
JohnnyJohnson  Offline

Joined: Oct 2009
Posts: 4,058
Wet side WA
Power companies one of the largest Ponzi schemes on the planet!


2004 Corolla 130035
Out: EDGE EP 5W-30 Bosch 3311 7156 Miles
In: Havoline Pro DS 10w-30 Purolator PureOne 3-14-19 129693
2006 Duramax 74725
Out: T6 5W-40 M1-303
In: T6 5W-40 XG9100 73705 4-22-18
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951408
12/13/18 10:42 PM
12/13/18 10:42 PM
Joined: Jan 2015
Posts: 984
missouri
ragtoplvr Offline
ragtoplvr  Offline

Joined: Jan 2015
Posts: 984
missouri
I was amazed at how fast the gas company responded to the Missouri public services commission. I called and called trying to get someone for resolution. No one, repeat no one, even sitting on hold with the speaker phone on for 4 hours while I was working. One call to them, I got a call the next day, things were fixed, I got 3 letters of apology, one from the CEO, one from the customer service manager and one from the local office. I then got a call from the public service comission, asking if things were fixed to my satisfaction. WOW.

Rod

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951424
12/13/18 11:06 PM
12/13/18 11:06 PM
Joined: Nov 2009
Posts: 5,227
Houston, Texas
motor_oil_madman Offline OP
motor_oil_madman  Offline OP

Joined: Nov 2009
Posts: 5,227
Houston, Texas
I'll give them a call on Monday then I guess. I'm not going to start off another day yelling at someone again. Keep in mind I've already called like 3 previous times being given the runaround.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951439
12/13/18 11:39 PM
12/13/18 11:39 PM
Joined: Jul 2013
Posts: 2,420
OBX & Central FL
NormanBuntz Offline
NormanBuntz  Offline

Joined: Jul 2013
Posts: 2,420
OBX & Central FL
Sounds like a screw up in the meter reading by the new company, plus it disrespecting your one year rate. I've seen it happen when the water utility changed the meter.


2017 Honda Odyssey SE, 18K
2013 Honda Accord LX, 59K
2007 Honda Ridgeline RTS, 89K
2007 Infiniti M35, 107K
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951588
12/14/18 08:05 AM
12/14/18 08:05 AM
Joined: Apr 2008
Posts: 13,204
Central NY
Miller88 Offline
Miller88  Offline

Joined: Apr 2008
Posts: 13,204
Central NY
Originally Posted by motor_oil_madman
I like the fixed plans otherwise you'll get a bill for $10 dollars worth of electricity usage and $100 worth of delivery charges.



That's how it was with my apartment, maybe not to that extent.

But, the overall cost of my electricity was generally between $.35 to $.45/kwh with delivery charges figured in.

It's amazing, I move into a house that's old and drafty and my heat/electric bill halves itself.


18 Forester 2.5I 6M
00 Jeep XJ
01 F-350 4x4 5M
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951653
12/14/18 09:47 AM
12/14/18 09:47 AM
Joined: Jun 2015
Posts: 4,972
New England
Virtus_Probi Offline
Virtus_Probi  Offline

Joined: Jun 2015
Posts: 4,972
New England
The propane company for our ski place insists on billing monthly and charges $10 per bill to cover their billing costs.
So we all get bills for $10 per month all summer while nobody is using any propane (maybe a few people have stoves on it, IDK).
This company is getting dumped when the present contract is up.


2014 Forester XT, 95000 miles
Last Change;
M1 0W30 AFE d1G2
Tokyo Roki 15208AA170 filter
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951694
12/14/18 10:18 AM
12/14/18 10:18 AM
Joined: Apr 2017
Posts: 177
PA
Chester11 Offline
Chester11  Offline

Joined: Apr 2017
Posts: 177
PA
Here all the savings are on 3 month contracts. The added admin time of switching plans to save .01 cent a kwh is a hassle. All it takes it one screw up (missing the letter, or the company botching the switch) and your "savings" disappear.

A few years back, you could lock in at a good rate. Now all the long term contracts (12 month and above) are higher than the utility. Very odd business model.

Re: power company merged and I got the shaft [Re: ragtoplvr] #4951798
12/14/18 01:32 PM
12/14/18 01:32 PM
Joined: Jan 2017
Posts: 2,554
VW Fanboy Island
maxdustington Offline
maxdustington  Offline

Joined: Jan 2017
Posts: 2,554
VW Fanboy Island
Originally Posted by ragtoplvr
I was amazed at how fast the gas company responded to the Missouri public services commission. I called and called trying to get someone for resolution. No one, repeat no one, even sitting on hold with the speaker phone on for 4 hours while I was working. One call to them, I got a call the next day, things were fixed, I got 3 letters of apology, one from the CEO, one from the customer service manager and one from the local office. I then got a call from the public service comission, asking if things were fixed to my satisfaction. WOW.

Rod
They were trying to shake you off until you called in the heavies.


03 Jetta AWP/09A 205k kms
Edge 0W40 + Mann 719/30
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