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power company merged and I got the shaft #4951315 12/13/18 08:19 PM
Joined: Nov 2009
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motor_oil_madman Offline OP
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I'm supposed to have a contract for a 12 month fixed rate plan at 10.6 cents and that includes all the other delivery charges also. I received two letters in the mail stating my rate would stay the same bla bla bla. My bill is usually somewhere between 80-100 bucks a month. Well I get hit with a $245.00 bill for 1500 kwh when all summer I never used more than 800. Also the company they either switched to or merged with is now charging me 16.5 cents per kwh plus all the TDU delivery charges. Now i'm stuck paying this bill and hope that they will get it corrected within 2 to 3 billing cycles. I talked to so many supervisors until I was blue in the face and gave up.

Opinions? I'm so tired of baby sitting people making sure things get done right.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951319 12/13/18 08:20 PM
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motor_oil_madman Offline OP
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I like the fixed plans otherwise you'll get a bill for $10 dollars worth of electricity usage and $100 worth of delivery charges.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951320 12/13/18 08:26 PM
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michaelluscher Offline
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For most issues with utilities (disclaimer, I work for one), the method of last resort is the public service commission

Since most utilities are granted regulated monopolies, they do have mandatory oversight in exchange for the privilege

Public Utility Commission of Texas

https://www.puc.texas.gov


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Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951351 12/13/18 09:15 PM
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Linctex Offline
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Switch power companies

Cirro always did me well.

I'm on "Heart of Texas Co-op Power" and I have NO ABILITY to choose a different provider


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951358 12/13/18 09:30 PM
Joined: Sep 2004
Posts: 1,192
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JayhawkRoy Offline
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Time to document in writing your complaints.

Provide a letter with each incorrect bill a complaint letter with a computation with what you believe the bill should be, based on your fixed rate contract that is supposed to be in effect. Summarize what has been computed in correctly to date in each letter. Pay the bill, but make it clear that your computation and contract shows a different amount.

If the situation is not fixed in two more billing cycles, initiate a complaint with the Public Service Commission, using your letters and substantiating info (the Power Company's statement that your rate would not change in the transition) . Include a memorandum stating the number of times and names of supervisors you have talked to in the past.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951360 12/13/18 09:34 PM
Joined: Apr 2018
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Convert Offline
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If you were under contract with the original utility and they sold your contract to another company they are obligated to maintain your original contract until it expires ( in Connecticut)

Try to work the word Misrepresentation into the conversation, Works with the DUPC.

TOMB


TOMB
Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951398 12/13/18 10:23 PM
Joined: Oct 2009
Posts: 5,030
JohnnyJohnson Offline
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Power companies one of the largest Ponzi schemes on the planet!


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Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951408 12/13/18 10:42 PM
Joined: Jan 2015
Posts: 1,295
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ragtoplvr Offline
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I was amazed at how fast the gas company responded to the Missouri public services commission. I called and called trying to get someone for resolution. No one, repeat no one, even sitting on hold with the speaker phone on for 4 hours while I was working. One call to them, I got a call the next day, things were fixed, I got 3 letters of apology, one from the CEO, one from the customer service manager and one from the local office. I then got a call from the public service comission, asking if things were fixed to my satisfaction. WOW.

Rod

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951424 12/13/18 11:06 PM
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motor_oil_madman Offline OP
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I'll give them a call on Monday then I guess. I'm not going to start off another day yelling at someone again. Keep in mind I've already called like 3 previous times being given the runaround.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951439 12/13/18 11:39 PM
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NormanBuntz Offline
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Sounds like a screw up in the meter reading by the new company, plus it disrespecting your one year rate. I've seen it happen when the water utility changed the meter.


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Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951588 12/14/18 08:05 AM
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Miller88 Offline
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Originally Posted by motor_oil_madman
I like the fixed plans otherwise you'll get a bill for $10 dollars worth of electricity usage and $100 worth of delivery charges.



That's how it was with my apartment, maybe not to that extent.

But, the overall cost of my electricity was generally between $.35 to $.45/kwh with delivery charges figured in.

It's amazing, I move into a house that's old and drafty and my heat/electric bill halves itself.


18 Forester 2.5I 6M
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Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951653 12/14/18 09:47 AM
Joined: Jun 2015
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Virtus_Probi Offline
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The propane company for our ski place insists on billing monthly and charges $10 per bill to cover their billing costs.
So we all get bills for $10 per month all summer while nobody is using any propane (maybe a few people have stoves on it, IDK).
This company is getting dumped when the present contract is up.


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Re: power company merged and I got the shaft [Re: motor_oil_madman] #4951694 12/14/18 10:18 AM
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Chester11 Offline
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Here all the savings are on 3 month contracts. The added admin time of switching plans to save .01 cent a kwh is a hassle. All it takes it one screw up (missing the letter, or the company botching the switch) and your "savings" disappear.

A few years back, you could lock in at a good rate. Now all the long term contracts (12 month and above) are higher than the utility. Very odd business model.

Re: power company merged and I got the shaft [Re: ragtoplvr] #4951798 12/14/18 01:32 PM
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maxdustington Offline
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Originally Posted by ragtoplvr
I was amazed at how fast the gas company responded to the Missouri public services commission. I called and called trying to get someone for resolution. No one, repeat no one, even sitting on hold with the speaker phone on for 4 hours while I was working. One call to them, I got a call the next day, things were fixed, I got 3 letters of apology, one from the CEO, one from the customer service manager and one from the local office. I then got a call from the public service comission, asking if things were fixed to my satisfaction. WOW.

Rod
They were trying to shake you off until you called in the heavies.


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