Originally Posted by PimTac
Originally Posted by Dave Sherman
Last couple of Enterprise ones I've had were nearly out of gas at pickup, like the low fuel lights were on. Almost all rentals I've had had noticeable dents, which the attendants seem surprised that I take the time to note on the delivery form. Gee, maybe I don't want to have them claim that I put the dents in it?
Enterprise is running a big scam by claiming you damaged the car during your rental. It's well known by insurance companies. I had this happen to me on something that was a manufacturers defect.
Take video when you do the walk around.
Yup when I was a claims adjuster I had a lot of claims from them, we denied 90% percent of them since the burden of proof is on the rental company. I'd run an ISO check on the rental vehicle VIN and see 3 or 4 claims for the exact damage all denied. It's a game ERAC plays all the time, IMHO its borderline insurance fraud, but they back off when you push back or request a written/recorded statement from the branch manager.