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Take the refund or let negative feedback stand? #4810338
07/10/18 01:07 PM
07/10/18 01:07 PM
Joined: Jun 2002
Posts: 12,602
The Motor City
Kestas Offline OP
Kestas  Offline OP
Joined: Jun 2002
Posts: 12,602
The Motor City
I decided to replace the shaver blades for my Norelco rotary triple head shaver. They cost $30 from Norelco. I opted to buy the chinese knock-offs for $4, delivered to my door.

When I got them and put them in service, they did a horrible job of cutting and hurt my face like a son-of-a-gun. Close examination shows the blades omitted the second plane of cutters, the ones that are supposed to lift the hairs. This is despite the fact their listing shows this second plane in the pictures.

So I left them negative feedback. I told them I wouldn't be returning the product because it's not worth it. The offered me a refund if I would rescind the negative feedback. I'm tempted to let the feedback stand, as a warning to the next guy, and to spite the seller/scammer. What would you do?

As I see it, they probably sell a lot of these knock-offs to unsuspecting folk and make good money doing so. But every once in a while they run into someone like me, who actually looks at things close up for a living. They probably pay these people off to keep them quiet, so they can continue scamming others.

Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810348
07/10/18 01:13 PM
07/10/18 01:13 PM
Joined: Mar 2013
Posts: 4,943
The Midwest
skyactiv Offline
skyactiv  Offline
Joined: Mar 2013
Posts: 4,943
The Midwest
Let it stand. If more people take a stance and give honest feedback, the quality will improve and the cost shouldn't go up that much.


Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual
Wanted: 2019 Ford Ranger
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810354
07/10/18 01:21 PM
07/10/18 01:21 PM
Joined: Sep 2004
Posts: 1,058
Basehor, KS
JayhawkRoy Online content
JayhawkRoy  Online Content
Joined: Sep 2004
Posts: 1,058
Basehor, KS
+1 on letting stand. The point of these reviews is to provide honest feedback, good or bad. Providing a refund should not be contingent on withdrawing a negative review.

Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810369
07/10/18 01:35 PM
07/10/18 01:35 PM
Joined: Jul 2011
Posts: 260
SE Michigan
MichiganMadMan Offline
MichiganMadMan  Offline
Joined: Jul 2011
Posts: 260
SE Michigan
Let it stand. You'll be helping the people behind you who look at their misleading marketing and buy the product expecting it to be as they describe it. Feedback like that is what online retail SHOULD be all about.


2015 Chevrolet Impala
2008 Subaru Impreza STI
2004 Suzuki Hayabusa
1987 Honda VFR700F2
2011 Jonsered 2188 Chainsaw-The Judge.
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810370
07/10/18 01:35 PM
07/10/18 01:35 PM
Joined: Nov 2011
Posts: 1,161
Lyndhurst NJ
Audios Offline
Audios  Offline
Joined: Nov 2011
Posts: 1,161
Lyndhurst NJ
id agree, leave it as a warning and trying to cut corners is not a good way to do business. Now everyone that orders anyway will at least look at that second blade, and their returns will instantly go up


2002 VW Golf TDI-Mobil 1 5/40 TDT
2007 Mercedes GL320 CDI Fuchs 5/40 GT Pro XTL
2005 BMW M3 BMW Twin Power 10/60
2003 BMW M5-Fuchs 5/40
1998 BMW M3/4/5 Fuchs 5/40
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810374
07/10/18 01:43 PM
07/10/18 01:43 PM
Joined: Jan 2008
Posts: 10,918
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,918
OH
I'd want the refund and tell them you will consider revising it. Then if you revise the review it can say something along the lines of the product was cheap junk but they did give a refund. The review should be accurate AND you should get the refund is the bottom line.

Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810377
07/10/18 01:47 PM
07/10/18 01:47 PM
Joined: Jun 2005
Posts: 11,535
Santa Barbara, CA
bdcardinal Offline
bdcardinal  Offline
Joined: Jun 2005
Posts: 11,535
Santa Barbara, CA
Ford $4 I would let the review stay and forego the refund just to warn my fellow consumer.


2014 Ford Mustang GT Track Pack
1995 Ford Mustang GT

Ford/Mazda Parts Counter
NRA Benefactor Member
Opinions expressed are my own.
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810380
07/10/18 01:54 PM
07/10/18 01:54 PM
Joined: Mar 2012
Posts: 216
Southern NY
MoneyJohn Offline
MoneyJohn  Offline
Joined: Mar 2012
Posts: 216
Southern NY
Let it stand.

I got the backup camera. While the camera works as one would expect for $30, there are a few issues, I didn't like. So I left a 4-star review. The seller wanted me to up it to 5 stars and get something else from his store for free. I refused. Suddenly, the item I wanted went out of stock but the review stated 4-stars. I wanted to leave this point in the review too, but then it would be little too much for me, so I didn't leave it but at the first anniversary of the product I will 'update' the review.


2015 Subaru Forester 2.5i Premium w/ EyeSight
2006 Nissan Sentra 1.8S Special Edition
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810381
07/10/18 01:54 PM
07/10/18 01:54 PM
Joined: Mar 2008
Posts: 6,084
Michigan
ZZman Offline
ZZman  Offline
Joined: Mar 2008
Posts: 6,084
Michigan
Screw them. Negative feedback.


2003 Mercury Grand Marquis. PP HM 5w-30 and Fram Ultra
2008 Sebring Hardtop convertible. PP HM 5w-30 and Fram Ultra
2006 Kawasaki Vulcan 900 LT. Motul 7100 10w-40 and K&N
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810383
07/10/18 01:56 PM
07/10/18 01:56 PM
Joined: Jun 2014
Posts: 2,676
Phoenix, Arizona - USA
SirTanon Offline
SirTanon  Offline
Joined: Jun 2014
Posts: 2,676
Phoenix, Arizona - USA
$4 is a small price to pay for being able to send a message to shady sellers. It benefits us all.


2010 Ford Fusion SE - 2.5 liter/6F35 Trans - 265,000mi
2014 Nissan Altima SL - 2.5 liter/CVT - 59,500mi
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810387
07/10/18 01:59 PM
07/10/18 01:59 PM
Joined: Jul 2005
Posts: 30,789
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 30,789
NY
For $4 let it stand, you'll be doing people a favor steering them away from that garbage.


God Bless Our Troops

Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810399
07/10/18 02:08 PM
07/10/18 02:08 PM
Joined: Dec 2014
Posts: 1,681
'murica
Ethan1 Offline
Ethan1  Offline
Joined: Dec 2014
Posts: 1,681
'murica
Update the review with a screenshot of their attempt to buy you off for $4 whistle

Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810406
07/10/18 02:11 PM
07/10/18 02:11 PM
Joined: Apr 2012
Posts: 5,424
MA
Wolf359 Offline
Wolf359  Offline
Joined: Apr 2012
Posts: 5,424
MA
Take the money and leave a positive review. Like if you love a horrible cut and like a painful face, this is a great blade for that.

Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810412
07/10/18 02:22 PM
07/10/18 02:22 PM
Joined: Nov 2003
Posts: 3,802
Cape Cod, MA
RF Overlord Offline
RF Overlord  Offline
Joined: Nov 2003
Posts: 3,802
Cape Cod, MA
Not trying to be "that guy", but did you really think the $4 Chinese knock-offs would be comparable to the real thing?

To answer your question...the price you paid to find out isn't much so I would let the review stand.


Supercharged '03 Mercury Marauder - Trilogy Motorsports #61
PP 5W-30 / MC FL820S

'04 Grand Marquis LS Limited Edition - daily driver

'00 Grand Marquis GS - bad frame/future to be determined
Re: Take the refund or let negative feedback stand? [Re: Kestas] #4810434
07/10/18 02:35 PM
07/10/18 02:35 PM
Joined: Jun 2014
Posts: 2,676
Phoenix, Arizona - USA
SirTanon Offline
SirTanon  Offline
Joined: Jun 2014
Posts: 2,676
Phoenix, Arizona - USA
One other thing... Don't suppose you can link the listing from which you purchased these knock-offs?


2010 Ford Fusion SE - 2.5 liter/6F35 Trans - 265,000mi
2014 Nissan Altima SL - 2.5 liter/CVT - 59,500mi
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