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#4810338 - 07/10/18 02:07 PM Take the refund or let negative feedback stand?
Kestas Offline



Registered: 06/04/02
Posts: 12392
Loc: The Motor City
I decided to replace the shaver blades for my Norelco rotary triple head shaver. They cost $30 from Norelco. I opted to buy the chinese knock-offs for $4, delivered to my door.

When I got them and put them in service, they did a horrible job of cutting and hurt my face like a son-of-a-gun. Close examination shows the blades omitted the second plane of cutters, the ones that are supposed to lift the hairs. This is despite the fact their listing shows this second plane in the pictures.

So I left them negative feedback. I told them I wouldn't be returning the product because it's not worth it. The offered me a refund if I would rescind the negative feedback. I'm tempted to let the feedback stand, as a warning to the next guy, and to spite the seller/scammer. What would you do?

As I see it, they probably sell a lot of these knock-offs to unsuspecting folk and make good money doing so. But every once in a while they run into someone like me, who actually looks at things close up for a living. They probably pay these people off to keep them quiet, so they can continue scamming others.

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#4810348 - 07/10/18 02:13 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
skyactiv Online   content


Registered: 03/02/13
Posts: 4488
Loc: The Midwest
Let it stand. If more people take a stance and give honest feedback, the quality will improve and the cost shouldn't go up that much.
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#4810354 - 07/10/18 02:21 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
JayhawkRoy Offline


Registered: 09/12/04
Posts: 1027
Loc: Basehor, KS
+1 on letting stand. The point of these reviews is to provide honest feedback, good or bad. Providing a refund should not be contingent on withdrawing a negative review.

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#4810369 - 07/10/18 02:35 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
MichiganMadMan Offline


Registered: 07/18/11
Posts: 257
Loc: SE Michigan
Let it stand. You'll be helping the people behind you who look at their misleading marketing and buy the product expecting it to be as they describe it. Feedback like that is what online retail SHOULD be all about.
_________________________
2015 Chevrolet Impala
2008 Subaru Impreza STI
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#4810370 - 07/10/18 02:35 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
Audios Offline


Registered: 11/19/11
Posts: 949
Loc: Lyndhurst NJ
id agree, leave it as a warning and trying to cut corners is not a good way to do business. Now everyone that orders anyway will at least look at that second blade, and their returns will instantly go up
_________________________
2002 VW Golf TDI-Mobil 1 5/40 TDT
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2007 Mercedes GL320 CDI Fuchs 5/40 GT Pro XTL

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#4810374 - 07/10/18 02:43 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
SatinSilver Offline


Registered: 01/24/08
Posts: 10304
Loc: OH
I'd want the refund and tell them you will consider revising it. Then if you revise the review it can say something along the lines of the product was cheap junk but they did give a refund. The review should be accurate AND you should get the refund is the bottom line.

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#4810377 - 07/10/18 02:47 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
bdcardinal Online   content


Registered: 06/03/05
Posts: 11072
Loc: Santa Barbara, CA
Ford $4 I would let the review stay and forego the refund just to warn my fellow consumer.
_________________________
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Opinions expressed are my own.

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#4810380 - 07/10/18 02:54 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
MoneyJohn Offline


Registered: 03/01/12
Posts: 178
Loc: Southern NY
Let it stand.

I got the backup camera. While the camera works as one would expect for $30, there are a few issues, I didn't like. So I left a 4-star review. The seller wanted me to up it to 5 stars and get something else from his store for free. I refused. Suddenly, the item I wanted went out of stock but the review stated 4-stars. I wanted to leave this point in the review too, but then it would be little too much for me, so I didn't leave it but at the first anniversary of the product I will 'update' the review.
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#4810381 - 07/10/18 02:54 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
ZZman Offline


Registered: 03/17/08
Posts: 5839
Loc: Michigan
Screw them. Negative feedback.
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2003 Mercury Grand Marquis. Rotella T6 Multi-Vehicle oil
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#4810383 - 07/10/18 02:56 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
SirTanon Online   content


Registered: 06/23/14
Posts: 2233
Loc: Phoenix, Arizona - USA
$4 is a small price to pay for being able to send a message to shady sellers. It benefits us all.
_________________________
2010 Ford Fusion SE - 2.5 liter/6F35 Trans - 258,000mi
2014 Nissan Altima SL - 2.5 liter/CVT - 55,000mi

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#4810387 - 07/10/18 02:59 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
demarpaint Offline


Registered: 07/03/05
Posts: 29992
Loc: NY
For $4 let it stand, you'll be doing people a favor steering them away from that garbage.
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#4810399 - 07/10/18 03:08 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
Ethan1 Offline


Registered: 12/29/14
Posts: 1639
Loc: 'murica
Update the review with a screenshot of their attempt to buy you off for $4 whistle

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#4810406 - 07/10/18 03:11 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
Wolf359 Online   content


Registered: 04/27/12
Posts: 4878
Loc: MA
Take the money and leave a positive review. Like if you love a horrible cut and like a painful face, this is a great blade for that.

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#4810412 - 07/10/18 03:22 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
RF Overlord Offline


Registered: 11/08/03
Posts: 3777
Loc: Cape Cod, MA
Not trying to be "that guy", but did you really think the $4 Chinese knock-offs would be comparable to the real thing?

To answer your question...the price you paid to find out isn't much so I would let the review stand.
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'04 Grand Marquis LS Limited Edition - daily driver

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#4810434 - 07/10/18 03:35 PM Re: Take the refund or let negative feedback stand? [Re: Kestas]
SirTanon Online   content


Registered: 06/23/14
Posts: 2233
Loc: Phoenix, Arizona - USA
One other thing... Don't suppose you can link the listing from which you purchased these knock-offs?
_________________________
2010 Ford Fusion SE - 2.5 liter/6F35 Trans - 258,000mi
2014 Nissan Altima SL - 2.5 liter/CVT - 55,000mi

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