- Joined
- Sep 26, 2010
- Messages
- 9,807
Dillon Precision is the epitome of customer service and is everything that many companies strive to be, but most never attain and if they do, they cannot sustain it. I have been a Dillon customer for decades now and will always be for the quality of their products, but also because they give so much to our veterans.
Case in point, many years ago, I befriended a veteran who served our country with pride, but was injured and subsequently became disabled. He acquired an interest in sport shooting and wanted to get into reloading. I spent a few months scouring the web to find a used Dillon press with the intent that I would send it back to Dillon for a refresh and the gift it to my friend.
I found an RL550B that was in decent shape, but missing a few parts, so I sent the press to Dillon with a letter describing the situation and asked them to contact me for CC information to pay for the refresh. The press came with non-Dillon dies and I asked them if they had a “trade-in” program where I could receive a discount on a new set of Dillon dies.
I shipped the press to them on a Tuesday and based upon their notes on the web, I figured it would be a few weeks before they contacted me to discuss the specifics. On Friday of that same week, I received an email from Dillon with a Fed-Ex tracking number indicating the press had been shipped with an estimated delivery of Tuesday (I had Dillon ship direct to my friend)—no other details were provided.
I had to travel for business and lost track of time, but I received a call from friend when he figured out who sent the press and not only was every part on the press repaired or replaced, they also included a new set of Dillon dies. In essence, it was a brand new press in a new box with all new accessories at ZERO charge. I plan to contact Dillon and “force” them to accept some payment because this was far more than I ever expected and my friend is jumping for joy.
Moral of the story—we should support those companies like Dillon who take customer service to the nth degree and support our veterans in a manner honoring their service.
My hat is off and I have two thumbs way up for Dillon Precision. Way to go!!
Case in point, many years ago, I befriended a veteran who served our country with pride, but was injured and subsequently became disabled. He acquired an interest in sport shooting and wanted to get into reloading. I spent a few months scouring the web to find a used Dillon press with the intent that I would send it back to Dillon for a refresh and the gift it to my friend.
I found an RL550B that was in decent shape, but missing a few parts, so I sent the press to Dillon with a letter describing the situation and asked them to contact me for CC information to pay for the refresh. The press came with non-Dillon dies and I asked them if they had a “trade-in” program where I could receive a discount on a new set of Dillon dies.
I shipped the press to them on a Tuesday and based upon their notes on the web, I figured it would be a few weeks before they contacted me to discuss the specifics. On Friday of that same week, I received an email from Dillon with a Fed-Ex tracking number indicating the press had been shipped with an estimated delivery of Tuesday (I had Dillon ship direct to my friend)—no other details were provided.
I had to travel for business and lost track of time, but I received a call from friend when he figured out who sent the press and not only was every part on the press repaired or replaced, they also included a new set of Dillon dies. In essence, it was a brand new press in a new box with all new accessories at ZERO charge. I plan to contact Dillon and “force” them to accept some payment because this was far more than I ever expected and my friend is jumping for joy.
Moral of the story—we should support those companies like Dillon who take customer service to the nth degree and support our veterans in a manner honoring their service.
My hat is off and I have two thumbs way up for Dillon Precision. Way to go!!
