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Autozone - Wrong Parts - Third Time is a Charm? #4783649
06/11/18 07:46 AM
06/11/18 07:46 AM
Joined: Dec 2007
Posts: 567
Madison, Wisconsin
TWG1572 Offline OP
TWG1572  Offline OP
Joined: Dec 2007
Posts: 567
Madison, Wisconsin
I'm not going to classify this as a rant, because I knew better. So I'm just sharing this as one of those stories where I shake my head....

My wife's Rav4 needs brakes. I wanted to get it done this weekend, so instead of ordering Centric pads and rotors from Rock Auto like I usually do, I decided to stop by on my way from work Friday night and pick their up rotors and pads. Their Duralast brake products seem to be pretty well reviewed, and Harbor Freight was having a parking lot sale next door. So I figured two birds, one stone...

Round 1: I tell the guy - 2009 Toyota Rav4, V6, AWD. He proceeds to tell me that unless my Rav4 was built in Mexico, I don't have AWD. Fair enough, he was correct on that. I have 4 wheel drive. He sends me on my way with rotors and pads. I get home and double check the part numbers before I start tearing stuff down because the pads look odd. Turns out they are for a Volvo. And the rotors are for a 4 Runner.

Round 2: I write the correct parts numbers on a sheet of paper, which I promptly forget on my desk in a rush to get my son to his Saturday AM Lacrosse game. I walk in the door, it's the same guy. I figure there is no way he can screw it up twice so I tell him he gave me the wrong parts. He pokes around in the computer and produces new pads. I get them home and they don't match the numbers I had written down. They are for a 2nd generation Rav4. Aargh!

Round 3: I'm walking in their door after work tonight with part numbers in hand. Here's hoping third try is a charm.

I know I've read stories on here about similar things. And I get that the guys behind the counter are typically just there to punch stuff in the computer and then go find whatever part the computer tells them to get. Because of that I usually do write my part numbers down, but I didn't do that this time and it turned out to bite me. Sometimes you just gotta laugh, and this is one of those times. It's definitely back to Rock Auto for me from now on....

Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783668
06/11/18 08:18 AM
06/11/18 08:18 AM
Joined: Sep 2004
Posts: 7,707
Marshfield , MA
andyd Offline
andyd  Offline
Joined: Sep 2004
Posts: 7,707
Marshfield , MA
I don't looking for a part at AZ until I have its P/N . Often times I will know the part is in stock before I walk in the door. The 5 Ps, dude. grin2


'16 Camry LE STP synth 0w20 and STP filter. the Fridge

1994 Ranger ,the Rat, 5w30 dino, STP filter

'16 Camry SE, Valvoline HM 0w20 and OEM filter
Thick oil is better grin2
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783671
06/11/18 08:21 AM
06/11/18 08:21 AM
Joined: Dec 2011
Posts: 4,984
North Carolina
rooflessVW Offline
rooflessVW  Offline
Joined: Dec 2011
Posts: 4,984
North Carolina
Did you know that Toyota sells parts for your Toyota?


"Zed's dead baby, Zed's dead."
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783677
06/11/18 08:29 AM
06/11/18 08:29 AM
Joined: Mar 2013
Posts: 4,953
The Midwest
skyactiv Offline
skyactiv  Offline
Joined: Mar 2013
Posts: 4,953
The Midwest
That employee needs to do a different job function or find a new line of work.
Napa seems to have more seasoned parts guys/gals that know what they're doing compared to Advanced Auto and Autozone.
I worked as a mechanic at a Honda dealer and now at UPS on semis. Good parts guys/gals are undervalued in the pro environment.


Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual
Wanted: 2019 Ford Ranger
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: rooflessVW] #4783685
06/11/18 08:36 AM
06/11/18 08:36 AM
Joined: Apr 2010
Posts: 4,516
Storrs, Connecticut
jeepman3071 Offline
jeepman3071  Offline
Joined: Apr 2010
Posts: 4,516
Storrs, Connecticut
Originally Posted By: rooflessVW
Did you know that Toyota sells parts for your Toyota?


+1

I've turned to using OEM parts for my vehicles whenever possible. The extra cost is well worth it considering the break downs and time I have suffered with Autozone junk. The factory starter in my Jeep lasted 15 years and 150k miles, yet 2 Duralast starters failed in under a month leaving me stranded in a parking lot. I was ready to throw their junk parts through the store window. Bought a Mopar starter and it has been working flawlessly for almost 3 years now.

On the BMW, I will only buy parts from ECSTuning or FCPEuro.


2000 Jeep Cherokee 4.0L (181k) - Pennzoil 10w30, Napa Gold 1516, Magnefine trans filter
2009 BMW 328i (35k) - Castrol Edge Euro 0w40, MANN HU816X
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783687
06/11/18 08:39 AM
06/11/18 08:39 AM
Joined: Mar 2013
Posts: 4,953
The Midwest
skyactiv Offline
skyactiv  Offline
Joined: Mar 2013
Posts: 4,953
The Midwest
I will also add that I never have trouble getting online prices for OEM parts at the dealer.
Tell the parts guy/gal, I can order the same parts from another Toyota dealer at much less, cant you match their pricing
or give me garage pricing?


Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual
Wanted: 2019 Ford Ranger
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783698
06/11/18 08:52 AM
06/11/18 08:52 AM
Joined: Apr 2018
Posts: 42
Arkansas
Jeepwm69 Offline
Jeepwm69  Offline
Joined: Apr 2018
Posts: 42
Arkansas
The frustrating thing with the chains for me is when I ask for a specific part number and then they say "what vehicle is that for?"

"I just told you the part number. Just go get it. You don't need to know what it's for."

"I need to know the make and model."

"Ok, the carb is from an 83 Granada with a 6 cylinder"

"Anything else you need?"

"Yeah, I need Autolite 985 spark plugs"

"Those don't fit an 83 Granada"

"I know! The carb is now on an 85 Jeep and THAT is what I need spark plugs for!"

"What is the model on that Jeep?"

"JUST GO GET ME THE FREAKING PART NUMBER I TOLD YOU I NEED!"

Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: rooflessVW] #4783709
06/11/18 09:03 AM
06/11/18 09:03 AM
Joined: Apr 2014
Posts: 1,312
South Central PA
Delta Offline
Delta  Offline
Joined: Apr 2014
Posts: 1,312
South Central PA
Originally Posted By: rooflessVW
Did you know that Toyota sells parts for your Toyota?


Meh, depends on the vehicle IMO for OEM parts. In my fleet the VW and Toyota, definitely. The S10, hah! It's a secondhand vehicle so if the important stuff goes (Alt or starter) they will be sent to my local rebuilder. The other autoparts brand stuff will probably outlast the truck anyways, lol.

There's 2 parts stores in town, a Napa and Carquest. Both seem to have staff that knows their stuff and I unusually get what I need right the first time. Actually when I walk in they ask "S10 again?" They're building a new Autozone in town, so it'll be interesting to see what they will be like.


'17 VW GTI 2.0T - 6MT - 10K - Edge 0w40
'15 Camry SE - 2.5 - 21K - PP 0w20
'99 S10 - 2.2 5MT - 156K - PP 10w30
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783713
06/11/18 09:04 AM
06/11/18 09:04 AM
Joined: Nov 2008
Posts: 12,728
NH
supton Offline
supton  Offline
Joined: Nov 2008
Posts: 12,728
NH
I think some of the dealerships are now running online parts stores. Not just quick moving stuff like filters but like everything. toyotaparts.com is what I've been using but there are others. I got curious and found something for Chrysler too.

Toyota's main page seems to have something: Link Chase yours through and you might find a local dealer.


2011 Toyota Camry, base, 2.5L/6MT, 170k, hers
2010 Toyota Tundra DC, 4.6L/6AT, 144k, ours
1999 Toyota Camry LE, 2.2L/4AT, 195k, his
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783727
06/11/18 09:19 AM
06/11/18 09:19 AM
Joined: Sep 2013
Posts: 10,610
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,610
Indiana
I try to know what I need before even walking into the door, but I need to be desperate to go to a parts store nowadays.


03 Jeep WJ 4.0 200k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 177k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 149k Rotella T5 10w30 Supertech ST3980

Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783729
06/11/18 09:19 AM
06/11/18 09:19 AM
Joined: Aug 2011
Posts: 2,071
Lakeside, CA
Blkstanger Offline
Blkstanger  Offline
Joined: Aug 2011
Posts: 2,071
Lakeside, CA
I use Autozone. I take the PN with me and check stock on line before I ever leave the house. Sometimes I still fail and it's not in stock.


99 Jeep WJ 4.7 192,000 Maxlife 10w30, Fram Ultra.
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: jeepman3071] #4783730
06/11/18 09:23 AM
06/11/18 09:23 AM
Joined: Sep 2013
Posts: 10,610
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,610
Indiana
Originally Posted By: jeepman3071
On the BMW, I will only buy parts from ECSTuning or FCPEuro.


I have found that it's easier to buy high quality or OE with European cars at FCP Euro than my Jeep or my truck. It's nice and somehow frustrating at the same time. I've not used ECS yet.

FCP is usually cheaper than going to the parts store too, but I'll still pay more for quality. *~$250 for Sachs quick struts for her Volvo. The OE part is made by Sachs.. Lemforder control arms ~$100, Lemforder ball joints ~$35. Made in either Tiawan, Germany or Spain. This sort of thing is what dreams are made of. Free shipping, no tax.

Last edited by dlundblad; 06/11/18 09:25 AM.

03 Jeep WJ 4.0 200k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 177k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 149k Rotella T5 10w30 Supertech ST3980

Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: dlundblad] #4783756
06/11/18 09:42 AM
06/11/18 09:42 AM
Joined: Jan 2017
Posts: 1,801
VW Fanboy Island
maxdustington Offline
maxdustington  Offline
Joined: Jan 2017
Posts: 1,801
VW Fanboy Island
Originally Posted By: dlundblad
FCP is usually cheaper than going to the parts store too, but I'll still pay more for quality. *~$250 for Sachs quick struts for her Volvo. The OE part is made by Sachs.. Lemforder control arms ~$100, Lemforder ball joints ~$35. Made in either Tiawan, Germany or Spain. This sort of thing is what dreams are made of. Free shipping, no tax.


It is easy to be a COO nerd when you have a euro car, so many European companies make the OE parts.
It is the stuff that dreams are made of.


03 Jetta AWP/09A 205k kms
Edge 0W40 + Mann 719/30
Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: andyd] #4783772
06/11/18 09:56 AM
06/11/18 09:56 AM
Joined: Oct 2008
Posts: 12,562
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,562
The Old North State
Originally Posted By: andyd
I don't looking for a part at AZ until I have its P/N .....

Pretty much my rule of thumb for any b&m AP store. Local Napa perhaps a bit more knowledgeable, but even there I have part #s before I go to the store. IMO and IME, helps avoid what happened to the OP.

Re: Autozone - Wrong Parts - Third Time is a Charm? [Re: TWG1572] #4783830
06/11/18 10:53 AM
06/11/18 10:53 AM
Joined: May 2012
Posts: 4,504
Baltimore, Maryland, USA
zzyzzx Offline
zzyzzx  Offline
Joined: May 2012
Posts: 4,504
Baltimore, Maryland, USA
unless you have changed out the brake pads before and already have a good part number, it's best to buy locally AND bring in a brake pad for comparison purposes. There are often too many permutations of brake pads. I.E. - Which engine in the car? 4 wheel discs or drums in the back, etc. Add to that bad parts catalogs and minimum wage employees. A lot can go wrong here.

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