102 registered members (2015_PSD, 2004tdigls, 14Accent, 53' Stude, 1foxracing, 8 invisible),
1,882
guests, and 55
spiders. |
Key:
Admin,
Global Mod,
Mod
|
|
Forums67
Topics298,307
Posts4,989,239
Members67,252
|
Most Online2,548 Feb 16th, 2019
|
|
|
Autozone - Wrong Parts - Third Time is a Charm?
#4783649
06/11/18 07:46 AM
06/11/18 07:46 AM
|
Joined: Dec 2007
Posts: 568 Madison, Wisconsin
TWG1572
OP
|
OP
Joined: Dec 2007
Posts: 568
Madison, Wisconsin
|
I'm not going to classify this as a rant, because I knew better. So I'm just sharing this as one of those stories where I shake my head....
My wife's Rav4 needs brakes. I wanted to get it done this weekend, so instead of ordering Centric pads and rotors from Rock Auto like I usually do, I decided to stop by on my way from work Friday night and pick their up rotors and pads. Their Duralast brake products seem to be pretty well reviewed, and Harbor Freight was having a parking lot sale next door. So I figured two birds, one stone...
Round 1: I tell the guy - 2009 Toyota Rav4, V6, AWD. He proceeds to tell me that unless my Rav4 was built in Mexico, I don't have AWD. Fair enough, he was correct on that. I have 4 wheel drive. He sends me on my way with rotors and pads. I get home and double check the part numbers before I start tearing stuff down because the pads look odd. Turns out they are for a Volvo. And the rotors are for a 4 Runner.
Round 2: I write the correct parts numbers on a sheet of paper, which I promptly forget on my desk in a rush to get my son to his Saturday AM Lacrosse game. I walk in the door, it's the same guy. I figure there is no way he can screw it up twice so I tell him he gave me the wrong parts. He pokes around in the computer and produces new pads. I get them home and they don't match the numbers I had written down. They are for a 2nd generation Rav4. Aargh!
Round 3: I'm walking in their door after work tonight with part numbers in hand. Here's hoping third try is a charm.
I know I've read stories on here about similar things. And I get that the guys behind the counter are typically just there to punch stuff in the computer and then go find whatever part the computer tells them to get. Because of that I usually do write my part numbers down, but I didn't do that this time and it turned out to bite me. Sometimes you just gotta laugh, and this is one of those times. It's definitely back to Rock Auto for me from now on....
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783668
06/11/18 08:18 AM
06/11/18 08:18 AM
|
Joined: Sep 2004
Posts: 7,963 Marshfield , MA
andyd
|
Joined: Sep 2004
Posts: 7,963
Marshfield , MA
|
I don't looking for a part at AZ until I have its P/N . Often times I will know the part is in stock before I walk in the door. The 5 Ps, dude. 
'16 Camry LE STP synth 0w20 and STP filter. the Fridge 1994 Ranger ,the Rat, 5w30 dino, STP filter '16 Camry SE, Valvoline HM 0w20 and OEM filter Thick oil is better
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783671
06/11/18 08:21 AM
06/11/18 08:21 AM
|
Joined: Dec 2011
Posts: 5,480 North Carolina
rooflessVW
|
Joined: Dec 2011
Posts: 5,480
North Carolina
|
Did you know that Toyota sells parts for your Toyota?
"Zed's dead baby, Zed's dead."
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783677
06/11/18 08:29 AM
06/11/18 08:29 AM
|
Joined: Mar 2013
Posts: 5,206 The Midwest
skyactiv
|
Joined: Mar 2013
Posts: 5,206
The Midwest
|
That employee needs to do a different job function or find a new line of work. Napa seems to have more seasoned parts guys/gals that know what they're doing compared to Advanced Auto and Autozone. I worked as a mechanic at a Honda dealer and now at UPS on semis. Good parts guys/gals are undervalued in the pro environment.
Wife: 15' Audi A4 quattro 6 speed manual Me: 13' VW GTI 3 door 6 speed manual Wanted: 2019 Ford Ranger
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: rooflessVW]
#4783685
06/11/18 08:36 AM
06/11/18 08:36 AM
|
Joined: Apr 2010
Posts: 4,697 Storrs, Connecticut
jeepman3071
|
Joined: Apr 2010
Posts: 4,697
Storrs, Connecticut
|
Did you know that Toyota sells parts for your Toyota? +1 I've turned to using OEM parts for my vehicles whenever possible. The extra cost is well worth it considering the break downs and time I have suffered with Autozone junk. The factory starter in my Jeep lasted 15 years and 150k miles, yet 2 Duralast starters failed in under a month leaving me stranded in a parking lot. I was ready to throw their junk parts through the store window. Bought a Mopar starter and it has been working flawlessly for almost 3 years now. On the BMW, I will only buy parts from ECSTuning or FCPEuro.
2000 Jeep Cherokee 4.0L (181k) - Pennzoil 10w30, Napa Gold 1516, Magnefine trans filter 2009 BMW 328i (37k) - Castrol Edge Euro 0w40, MANN HU816X
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783687
06/11/18 08:39 AM
06/11/18 08:39 AM
|
Joined: Mar 2013
Posts: 5,206 The Midwest
skyactiv
|
Joined: Mar 2013
Posts: 5,206
The Midwest
|
I will also add that I never have trouble getting online prices for OEM parts at the dealer. Tell the parts guy/gal, I can order the same parts from another Toyota dealer at much less, cant you match their pricing or give me garage pricing?
Wife: 15' Audi A4 quattro 6 speed manual Me: 13' VW GTI 3 door 6 speed manual Wanted: 2019 Ford Ranger
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: rooflessVW]
#4783709
06/11/18 09:03 AM
06/11/18 09:03 AM
|
Joined: Apr 2014
Posts: 1,411 South Central PA (Fulton Co)
Delta
|
Joined: Apr 2014
Posts: 1,411
South Central PA (Fulton Co)
|
Did you know that Toyota sells parts for your Toyota? Meh, depends on the vehicle IMO for OEM parts. In my fleet the VW and Toyota, definitely. The S10, hah! It's a secondhand vehicle so if the important stuff goes (Alt or starter) they will be sent to my local rebuilder. The other autoparts brand stuff will probably outlast the truck anyways, lol. There's 2 parts stores in town, a Napa and Carquest. Both seem to have staff that knows their stuff and I unusually get what I need right the first time. Actually when I walk in they ask "S10 again?" They're building a new Autozone in town, so it'll be interesting to see what they will be like.
'17 VW GTI 2.0T - 6MT - 13K - PPE 5w40 '15 Camry SE - 2.5 - 21K - PP 0w20 '99 S10 - 2.2 5MT - 157K - PP 10w30
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783713
06/11/18 09:04 AM
06/11/18 09:04 AM
|
Joined: Nov 2008
Posts: 13,109 NH
supton
|
Joined: Nov 2008
Posts: 13,109
NH
|
I think some of the dealerships are now running online parts stores. Not just quick moving stuff like filters but like everything. toyotaparts.com is what I've been using but there are others. I got curious and found something for Chrysler too. Toyota's main page seems to have something: Link Chase yours through and you might find a local dealer.
2011 Toyota Camry, base, 2.5L/6MT, 176k, hers 2010 Toyota Tundra DC, 4.6L/6AT, 145k, ours 1999 Toyota Camry LE, 2.2L/4AT, 201k, his
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783727
06/11/18 09:19 AM
06/11/18 09:19 AM
|
Joined: Sep 2013
Posts: 10,842 Indiana
dlundblad
|
Joined: Sep 2013
Posts: 10,842
Indiana
|
I try to know what I need before even walking into the door, but I need to be desperate to go to a parts store nowadays.
03 Jeep WJ 4.0 202k Edge 10w40 HM Fram XG16 02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D 97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: TWG1572]
#4783729
06/11/18 09:19 AM
06/11/18 09:19 AM
|
Joined: Aug 2011
Posts: 2,140 Lakeside, CA
Blkstanger
|
Joined: Aug 2011
Posts: 2,140
Lakeside, CA
|
I use Autozone. I take the PN with me and check stock on line before I ever leave the house. Sometimes I still fail and it's not in stock.
99 Jeep WJ 4.7 197,000 Maxlife 10w30, Fram Ultra.
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: jeepman3071]
#4783730
06/11/18 09:23 AM
06/11/18 09:23 AM
|
Joined: Sep 2013
Posts: 10,842 Indiana
dlundblad
|
Joined: Sep 2013
Posts: 10,842
Indiana
|
On the BMW, I will only buy parts from ECSTuning or FCPEuro. I have found that it's easier to buy high quality or OE with European cars at FCP Euro than my Jeep or my truck. It's nice and somehow frustrating at the same time. I've not used ECS yet. FCP is usually cheaper than going to the parts store too, but I'll still pay more for quality. *~$250 for Sachs quick struts for her Volvo. The OE part is made by Sachs.. Lemforder control arms ~$100, Lemforder ball joints ~$35. Made in either Tiawan, Germany or Spain. This sort of thing is what dreams are made of. Free shipping, no tax.
Last edited by dlundblad; 06/11/18 09:25 AM.
03 Jeep WJ 4.0 202k Edge 10w40 HM Fram XG16 02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D 97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: dlundblad]
#4783756
06/11/18 09:42 AM
06/11/18 09:42 AM
|
Joined: Jan 2017
Posts: 2,326 VW Fanboy Island
maxdustington
|
Joined: Jan 2017
Posts: 2,326
VW Fanboy Island
|
FCP is usually cheaper than going to the parts store too, but I'll still pay more for quality. *~$250 for Sachs quick struts for her Volvo. The OE part is made by Sachs.. Lemforder control arms ~$100, Lemforder ball joints ~$35. Made in either Tiawan, Germany or Spain. This sort of thing is what dreams are made of. Free shipping, no tax. It is easy to be a COO nerd when you have a euro car, so many European companies make the OE parts. It is the stuff that dreams are made of.
03 Jetta AWP/09A 205k kms Edge 0W40 + Mann 719/30
|
|
|
Re: Autozone - Wrong Parts - Third Time is a Charm?
[Re: andyd]
#4783772
06/11/18 09:56 AM
06/11/18 09:56 AM
|
Joined: Oct 2008
Posts: 12,897 The Old North State
Sayjac
|
Joined: Oct 2008
Posts: 12,897
The Old North State
|
I don't looking for a part at AZ until I have its P/N ..... Pretty much my rule of thumb for any b&m AP store. Local Napa perhaps a bit more knowledgeable, but even there I have part #s before I go to the store. IMO and IME, helps avoid what happened to the OP.
|
|
|
|