Telephone utilities, they're all the same.
As a bud of mine once told, he was at the insurance agency trying to squeeze a fair deal for a total loss accident, not at fault ...
"They've got you bent over the desk, your pants are down by your ankles, what do you think happens next?"
Same thing.
I'm lucky, we have a good utility here compared to what most people have to put up with in Canada (I'm getting fibre to the home this spring as soon as the ground thaws enough to trench 8" deep, no charge, I'll be able to drop my monthly rate $C 20 /$US 16 to $US 35 and double the bandwidth to 10Gb/s), but a good telephone / internet company would still be your worst nightmare in any other industry.