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Daughters laptop freezes after Windows update #4703995
03/23/18 08:48 AM
03/23/18 08:48 AM
Joined: Mar 2010
Posts: 1,325
Michigan
BobsArmory Offline OP
BobsArmory  Offline OP
Joined: Mar 2010
Posts: 1,325
Michigan
So I am updating both of my daughters laptops and I seem to run into problems with both of them with "2018-03 Cumulative Update for Windows 10 version 1709 for x64 based systems (KB4089848)"

Both laptops are Lenovo Ideapad 11015ACL. AMD A6 procesor

After the update I restart and get this message shown in the photo. Sorry for the quality. I reboot it a couple times and then can finally log onto the machine but then it will intermittently happen again. I have run the windows update trouble shooter then redownload the update then get the same results.

Any idea what is going on?



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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704004
03/23/18 08:55 AM
03/23/18 08:55 AM
Joined: Jun 2015
Posts: 4,225
New England
Virtus_Probi Offline
Virtus_Probi  Offline
Joined: Jun 2015
Posts: 4,225
New England
I blocked a W10 update for about a year because most of the "apps" on our home PC would not work properly after the update. Finally went ahead with it and a slew of other patches a few months ago after the news of a big security hole that I believe was memory related that really had to be patched, things worked more or less OK after that. Have a few strange sound issues with some programs and games now, NBD.
My only advice is to revert to the state before the update if possible and wait for Microsoft to get it figured out...


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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704005
03/23/18 08:56 AM
03/23/18 08:56 AM
Joined: Aug 2003
Posts: 12,901
NE,Ohio
Rand Online content
Rand  Online Content
Joined: Aug 2003
Posts: 12,901
NE,Ohio
https://ugetfix.com/ask/how-to-fix-pin-error-0x80070032-on-windows-10-fall-creators-update/

They list 3-4 options to try and fix the issue.

dont download any software or automatic fix junk from that site.


from quickly skimming the article You either remove the one folder or recreate your login

I just had an issue where the update broke hevc playback.. and the fix was to remove and reinstall a windows software "plugin" but it wouldnt reinstall "something went wrong on our end try again"

was annoying.

Edit: trav's link below is probably better to try first.. I didnt see that one in my google search.


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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704006
03/23/18 08:57 AM
03/23/18 08:57 AM
Joined: Nov 2006
Posts: 19,931
MA, Mittelfranken.de
Trav Offline
Trav  Offline
Joined: Nov 2006
Posts: 19,931
MA, Mittelfranken.de
This may help.

https://answers.microsoft.com/en-us/wind...3a-d2b5948d2faa

Edit: This may be the same thing Rand posted at the same time.

Last edited by Trav; 03/23/18 08:57 AM.

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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704039
03/23/18 09:32 AM
03/23/18 09:32 AM
Joined: Jan 2013
Posts: 241
Michigan
slug_bug Offline
slug_bug  Offline
Joined: Jan 2013
Posts: 241
Michigan
Google "Last Known good configuration". Follow the instructions to roll back your system files to a time prior to the update.


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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704066
03/23/18 09:52 AM
03/23/18 09:52 AM
Joined: Dec 2006
Posts: 2,790
Southeast Alabama
SrDriver Offline
SrDriver  Offline
Joined: Dec 2006
Posts: 2,790
Southeast Alabama
Unplug the laptop then remove the battery. Put the battery back in and plug it back in. Worked for me with two laptops.

Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704108
03/23/18 10:33 AM
03/23/18 10:33 AM
Joined: Nov 2003
Posts: 740
Ohio
GrtArtiste Offline
GrtArtiste  Offline
Joined: Nov 2003
Posts: 740
Ohio
Do a manual check for updates & check the update history. I've heard reports that notices such as yours are in fact incorrect and that the update was successful.

Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704179
03/23/18 12:05 PM
03/23/18 12:05 PM
Joined: Oct 2009
Posts: 3,223
Wet side WA
JohnnyJohnson Offline
JohnnyJohnson  Offline
Joined: Oct 2009
Posts: 3,223
Wet side WA
Billy Gates better plan to filling his wallet. A good subject for another class action suit against him!


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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704199
03/23/18 12:32 PM
03/23/18 12:32 PM
Joined: Dec 2016
Posts: 121
Long Island, N.Y.
incognito_2u Offline
incognito_2u  Offline
Joined: Dec 2016
Posts: 121
Long Island, N.Y.
https://www.microsoft.com/en-us/software-download/windows10

Download and create a bootable USB drive of the Windows ISO from another Windows 10 computer (Compatable) following instructions from above site.
Insert USB drive into the laptop and restart.
As laptop starts up, select F12 (Boot Option) and ensure Windows boots from USB Drive.
When Windows re boots, Follow the prompts for "System Recovery".
In "System Recovery", select an earlier Restore Point (Date/Time).Most likely the point before the upgrade was downloaded.
Follow instructions and when Windows re-starts it should function properly.
**Disable "Automatic Windows Update" until Windows gets the bugs out of this version. laugh

Last edited by incognito_2u; 03/23/18 12:38 PM.

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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704302
03/23/18 02:21 PM
03/23/18 02:21 PM
Joined: Feb 2011
Posts: 6,719
Hudson, NH
LeakySeals Offline
LeakySeals  Offline
Joined: Feb 2011
Posts: 6,719
Hudson, NH
Its failing trying to access a gmail account? Maybe a sync or backups? bring up a cmd window (as administrator) and type sfc /scannow and reboot


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Re: Daughters laptop freezes after Windows update [Re: Rand] #4704323
03/23/18 02:51 PM
03/23/18 02:51 PM
Joined: Mar 2016
Posts: 466
burlington ,ontario, canada
ndfergy Offline
ndfergy  Offline
Joined: Mar 2016
Posts: 466
burlington ,ontario, canada
Originally Posted By: Rand
I just had an issue where the update broke hevc playback.. and the fix was to remove and reinstall a windows software "plugin" but it wouldnt reinstall "something went wrong on our end try again"


Same thing happened to me. I was getting buffering issues and internet drop outs on both Edge and Chrome. Did a stats for nerds check on a HD youtube video and noticed the VP9 codec wasn't being used. Hence, there was definitely some hardware acceleration issues related with the creators update. I went directly to intels site and downloaded the latest graphics driver for HD630. Solved the problem.


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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704377
03/23/18 04:04 PM
03/23/18 04:04 PM
Joined: Dec 2015
Posts: 571
Arkansas
mazdamonky Offline
mazdamonky  Offline
Joined: Dec 2015
Posts: 571
Arkansas
Also try plugging it in via ethernet and logging in. It seems like its having an issue verifying the gmail account. Create a local Admin account to use also that way if something ever does go wrong, you can still log in and use the PC.


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Re: Daughters laptop freezes after Windows update [Re: BobsArmory] #4704420
03/23/18 04:46 PM
03/23/18 04:46 PM
Joined: Mar 2010
Posts: 1,325
Michigan
BobsArmory Offline OP
BobsArmory  Offline OP
Joined: Mar 2010
Posts: 1,325
Michigan
Thanks all, I'll work on this when I get home.


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2017 Chevy Equinox LT 2.4 Liter

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