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Customer only wants conventional oil... #4691806
03/11/18 06:05 PM
03/11/18 06:05 PM
Joined: Aug 2004
Posts: 20,204
CA
The Critic Offline OP
The Critic  Offline OP
Joined: Aug 2004
Posts: 20,204
CA
New customer with an older (170K) 3.3L Sienna requested scheduled maintenance and diagnosis of several brake/steering issues. We provided a competitive price for the oil change using a Dexos-approved 5W-30 synthetic oil. (We only stock bulk generic Dexos 5W-30 and Dexos 0W-20 oil, no conventional oil is stocked.) The customer expressed reservations about the quoted price, so we offered to lower the price a little bit. The customer then expressed concerns about using synthetic oil in an older vehicle and felt that regardless of price, they only wanted conventional oil to be used.

Drove to Walmart and picked up a 5-qt jug of Chevron 5W-30 conventional. Now everyone is happy.

But I was surprised- this was the first time that someone was adamant about not using synthetic oil in their car.


2011 Toyota Prius - 178k - Various 0W-20 (Brew)
2007 Honda Accord 2.4 - 133K - Mobil 1 EP HM 5W-30
Re: Customer only wants conventional oil... [Re: The Critic] #4691811
03/11/18 06:12 PM
03/11/18 06:12 PM
Joined: Sep 2013
Posts: 10,683
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,683
Indiana
You did good.


03 Jeep WJ 4.0 202k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)

Re: Customer only wants conventional oil... [Re: The Critic] #4691817
03/11/18 06:19 PM
03/11/18 06:19 PM
Joined: Sep 2004
Posts: 21,932
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 21,932
Orlando, FL
Maybe customer is on a tight budget and they thought Dino oil is sufficient for a vehicle with 170K miles... ?

Also some have heard that Synthetic oil causes leaks in an old engine?

Re: Customer only wants conventional oil... [Re: The Critic] #4691819
03/11/18 06:20 PM
03/11/18 06:20 PM
Joined: Mar 2008
Posts: 6,133
Michigan
ZZman Offline
ZZman  Offline
Joined: Mar 2008
Posts: 6,133
Michigan
What was your price?


2003 Mercury Grand Marquis. PP HM 5w-30 and Fram Ultra
2008 Sebring Hardtop convertible. PP HM 5w-30 and Fram Ultra
2006 Kawasaki Vulcan 900 LT. Motul 7100 10w-40 and K&N
Re: Customer only wants conventional oil... [Re: The Critic] #4691820
03/11/18 06:21 PM
03/11/18 06:21 PM
Joined: Aug 2013
Posts: 406
Alberta
tcp71 Offline
tcp71  Offline
Joined: Aug 2013
Posts: 406
Alberta
Sienna has no need of dexos spec.


2016 F150 Eco: Edge 0w40
2005 Sienna 3.3: mobil 0w40 (varies)
Re: Customer only wants conventional oil... [Re: dlundblad] #4691825
03/11/18 06:26 PM
03/11/18 06:26 PM
Joined: Jul 2015
Posts: 4,655
Down Under
SR5 Offline
SR5  Offline
Joined: Jul 2015
Posts: 4,655
Down Under
Originally Posted By: dlundblad
You did good.

Yes, you did good OP.


---------------------------------------------------------------------------------
Castrol GTX Ultraclean 15W40 A3/B3 + Wesfil-Cooper Z154
Re: Customer only wants conventional oil... [Re: Mr Nice] #4691826
03/11/18 06:28 PM
03/11/18 06:28 PM
Joined: Aug 2004
Posts: 20,204
CA
The Critic Offline OP
The Critic  Offline OP
Joined: Aug 2004
Posts: 20,204
CA
Originally Posted By: Mr Nice
Maybe customer is on a tight budget and they thought Dino oil is sufficient for a vehicle with 170K miles... ?

From our initial conversation, he received a slight discount off of the original price. However, he did not receive an additional discount for choosing conventional. Interestingly enough, the Chevron 5W-30 conventional oil cost me more than our generic Dexos-approved 5W-30 synthetic oil. crzy


2011 Toyota Prius - 178k - Various 0W-20 (Brew)
2007 Honda Accord 2.4 - 133K - Mobil 1 EP HM 5W-30
Re: Customer only wants conventional oil... [Re: The Critic] #4691827
03/11/18 06:29 PM
03/11/18 06:29 PM
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Where do you work? Should have had pep boys bring out their proline @ $1.80/qt and a champion filter for $1.44.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Customer only wants conventional oil... [Re: The Critic] #4691828
03/11/18 06:29 PM
03/11/18 06:29 PM
Joined: May 2010
Posts: 9,470
out there
spasm3 Offline
spasm3  Offline
Joined: May 2010
Posts: 9,470
out there
He may know its an oil burner.


13 elantra 72k 5w30 QSUD
03 chevy avalanche 80k synpwr 5w30
17 mazda cx-5 7300 miles m1 0w30
Re: Customer only wants conventional oil... [Re: spasm3] #4691837
03/11/18 06:38 PM
03/11/18 06:38 PM
Joined: Aug 2004
Posts: 20,204
CA
The Critic Offline OP
The Critic  Offline OP
Joined: Aug 2004
Posts: 20,204
CA
Originally Posted By: Chris142
Where do you work? Should have had pep boys bring out their proline @ $1.80/qt and a champion filter for $1.44.

See, that $1.80/qt is not much less than my cost for our generic Dexos 5W-30 synthetic. We use Genuine Toyota for oil filters.

Originally Posted By: spasm3
He may know its an oil burner.

No oil consumption, just oil leaks.


2011 Toyota Prius - 178k - Various 0W-20 (Brew)
2007 Honda Accord 2.4 - 133K - Mobil 1 EP HM 5W-30
Re: Customer only wants conventional oil... [Re: The Critic] #4691839
03/11/18 06:41 PM
03/11/18 06:41 PM
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Originally Posted By: The Critic
Originally Posted By: Chris142
Where do you work? Should have had pep boys bring out their proline @ $1.80/qt and a champion filter for $1.44.

See, that $1.80/qt is not much less than my cost for our generic Dexos 5W-30 synthetic. We use Genuine Toyota for oil filters.

Originally Posted By: spasm3
He may know its an oil burner.

No oil consumption, just oil leaks.
ya but how much time did you waste going to Walmart? Prolly at least an hour. Pep boys will deliver it.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Customer only wants conventional oil... [Re: The Critic] #4691843
03/11/18 06:43 PM
03/11/18 06:43 PM
Joined: Nov 2006
Posts: 20,577
MA, Mittelfranken.de
Trav Offline
Trav  Offline
Joined: Nov 2006
Posts: 20,577
MA, Mittelfranken.de
It takes all kinds man, you get them all eventually. LOL


ASE L1, Master. Deutsch Meisterbrief.
Re: Customer only wants conventional oil... [Re: Chris142] #4691849
03/11/18 06:46 PM
03/11/18 06:46 PM
Joined: Aug 2004
Posts: 20,204
CA
The Critic Offline OP
The Critic  Offline OP
Joined: Aug 2004
Posts: 20,204
CA
Originally Posted By: Chris142
[ya but how much time did you waste going to Walmart? Prolly at least an hour. Pep boys will deliver it.


True. Good thing WM was sorta on my way to the shop.


2011 Toyota Prius - 178k - Various 0W-20 (Brew)
2007 Honda Accord 2.4 - 133K - Mobil 1 EP HM 5W-30
Re: Customer only wants conventional oil... [Re: The Critic] #4691851
03/11/18 06:47 PM
03/11/18 06:47 PM
Joined: Nov 2011
Posts: 164
New Jersey
Ursatdx Offline
Ursatdx  Offline
Joined: Nov 2011
Posts: 164
New Jersey
Does your limited menu of oil prohibit you from servicing vehicles that require a different oil?



Originally Posted By: The Critic
New customer with an older (170K) 3.3L Sienna requested scheduled maintenance and diagnosis of several brake/steering issues. We provided a competitive price for the oil change using a Dexos-approved 5W-30 synthetic oil. (We only stock bulk generic Dexos 5W-30 and Dexos 0W-20 oil, no conventional oil is stocked.) The customer expressed reservations about the quoted price, so we offered to lower the price a little bit. The customer then expressed concerns about using synthetic oil in an older vehicle and felt that regardless of price, they only wanted conventional oil to be used.

Drove to Walmart and picked up a 5-qt jug of Chevron 5W-30 conventional. Now everyone is happy.

But I was surprised- this was the first time that someone was adamant about not using synthetic oil in their car.

Re: Customer only wants conventional oil... [Re: The Critic] #4691860
03/11/18 06:54 PM
03/11/18 06:54 PM
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Originally Posted By: The Critic
Originally Posted By: Chris142
[ya but how much time did you waste going to Walmart? Prolly at least an hour. Pep boys will deliver it.


True. Good thing WM was sorta on my way to the shop.
not me. Complete other side of town. Takes me 40 min to get to wm.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
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