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My credit union is blocking RockAuto transactions. #4679684
02/27/18 02:04 PM
02/27/18 02:04 PM
Joined: Dec 2006
Posts: 8,491
Illinois
mrsilv04 Offline OP
mrsilv04  Offline OP

Joined: Dec 2006
Posts: 8,491
Illinois
I tried to make a purchase at RockAuto this morning, but could not get payment to go through. RockAuto was providing a message to me that my credit union was denying the transaction.

A few moments later, I got an automated call from the CU's fraud department, asking if I'd tried to make a purchase there. Yes, it was me, and indicated that it was OK.

I tried again 15 minutes later. Still being denied.

I called the CU about this. I was told that they've placed a block on all RockAuto transactions due to a sudden increase in fraudulent transactions. If I wanted to make a purchase from them, I'd have to request a temporary removal of the block, and then I'd have a certain amount of time to complete the transaction.

Nice.

Anyone else seeing issues like this with RockAuto? Sounds like it might be a good time to keep a close eye on your bank statements if you've purchased from them lately.


2004 Silverado - on its 3rd Jasper engine in less than one year.
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679692
02/27/18 02:22 PM
02/27/18 02:22 PM
Joined: Oct 2014
Posts: 4,275
Utah
CKN Offline
CKN  Offline

Joined: Oct 2014
Posts: 4,275
Utah
I have a couple of co-branded cards (Sam's Club/Lowes Hardware) by Synchrony Bank. To say this bank is paranoid about "unauthorized transactions" is an understatement. I never use the Lowes Card- and the ONLY reason I keep the Sam's Club Card is because of attractive rebates on certain categories. If not for this I would drop the card in a second.

It sounds like you need to talk to the branch manager at the credit union-as I would find this restriction unacceptable. If they refuse to budge-find another card/credit union (I have others as well) that are not as paranoid.

Last edited by CKN; 02/27/18 02:30 PM.
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679694
02/27/18 02:24 PM
02/27/18 02:24 PM
Joined: Oct 2014
Posts: 1,444
NoVA
Jimzz Offline
Jimzz  Offline

Joined: Oct 2014
Posts: 1,444
NoVA
I have never had any issues with RA and my CCs being wrecked. I know RA has extra checks on their system for CCs so maybe it happened in the past and some banks/Credit Unions still have them marked as questionable?

E-mail RA to see what they say. [email protected]


yup
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679697
02/27/18 02:27 PM
02/27/18 02:27 PM
Joined: May 2017
Posts: 110
VA
MSTUEBER Offline
MSTUEBER  Offline

Joined: May 2017
Posts: 110
VA
I had same trouble with Discover using RockAuto. I had to open a email from Discover and verify that I was making a purchase. Then punch in a security code into RockAuto checkout page to complete transaction.


2017 Fiat 124 Spider Abarth .... factory fill
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1992 Mazda Miata Napa 5w30 Napa Gold
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679722
02/27/18 02:49 PM
02/27/18 02:49 PM
Joined: Feb 2013
Posts: 11,342
Phoenix, AZ
Nick1994 Offline
Nick1994  Offline

Joined: Feb 2013
Posts: 11,342
Phoenix, AZ
I had that happen a little over a year ago with Chase bank. Rock Auto’s built in system was declined. But Rock Auto also allows PayPal and that went through.

Chase declined transactions 6 times for me in the year 2016 thinking I was making fraudulent purchases. I dropped them and went to a credit union. Been happy ever since.


2015 Hyundai Sonata 2.4L 92k STP Synthetic HM 10w30 & Wix
2000 Toyota Camry 2.2L 233k Mobil Super HM 10w40 & Fram Ultra
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Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679741
02/27/18 03:11 PM
02/27/18 03:11 PM
Joined: Oct 2009
Posts: 4,018
Wet side WA
JohnnyJohnson Offline
JohnnyJohnson  Offline

Joined: Oct 2009
Posts: 4,018
Wet side WA
Just remember there are lots of other Credit Unions. Call them and ask them what the story is.


2004 Corolla 129932
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Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679747
02/27/18 03:22 PM
02/27/18 03:22 PM
Joined: Aug 2004
Posts: 20,504
CA
The Critic Offline
The Critic  Offline

Joined: Aug 2004
Posts: 20,504
CA
No problems with Chase Sapphire Reserve and RockAuto purchases. I have a fairly consistent spending pattern for auto related purchases (both online and retail), so perhaps that has something to do with it.


2011 Toyota Prius 1.8L - 185K - SuperTech Dexos Full Syn 0W-20
2007 Honda Accord 2.4 - 135K - Mobil 1 EP HM 5W-30
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679749
02/27/18 03:23 PM
02/27/18 03:23 PM
Joined: Nov 2005
Posts: 924
Senoia, GA
thooks Offline
thooks  Offline

Joined: Nov 2005
Posts: 924
Senoia, GA
I believe I had a call from the CU Fraud dept when I bought brake rotors and pads from them about a year ago.

Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679765
02/27/18 03:43 PM
02/27/18 03:43 PM
Joined: Apr 2014
Posts: 1,948
Spring,Texas
Bud_One Offline
Bud_One  Offline

Joined: Apr 2014
Posts: 1,948
Spring,Texas
I use Paypal when I purchase from Rockauto.com , never have had an issue.
I use a credit union as well.


16 Civic-QSUD 0W-20, XG7317
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Re: My credit union is blocking RockAuto transactions. [Re: CKN] #4679787
02/27/18 04:18 PM
02/27/18 04:18 PM
Joined: Dec 2006
Posts: 8,491
Illinois
mrsilv04 Offline OP
mrsilv04  Offline OP

Joined: Dec 2006
Posts: 8,491
Illinois
Originally Posted By: CKN
It sounds like you need to talk to the branch manager at the credit union-as I would find this restriction unacceptable. If they refuse to budge-find another card/credit union (I have others as well) that are not as paranoid.


Considering that late last year, this same credit union blocked around $900 worth of fraud, before it was charged to me, I don't think I'll be giving them a hard time about this.

I'm betting they see a pattern that they simply don't like, and don't want any part of.


2004 Silverado - on its 3rd Jasper engine in less than one year.
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679791
02/27/18 04:26 PM
02/27/18 04:26 PM
Joined: Nov 2008
Posts: 9,596
Phoenix
dishdude Offline
dishdude  Offline

Joined: Nov 2008
Posts: 9,596
Phoenix
They're protecting their member's money...that's all.


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679794
02/27/18 04:35 PM
02/27/18 04:35 PM
Joined: Mar 2017
Posts: 8,181
...
PimTac Offline
PimTac  Offline

Joined: Mar 2017
Posts: 8,181
...
IT would seem that if the card holder has already verified that they are conducting business with RA then the credit union could whitelist them for that user thus avoiding this.


Cannot see signatures any longer so it doesn’t matter.
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679801
02/27/18 04:53 PM
02/27/18 04:53 PM
Joined: Oct 2014
Posts: 4,275
Utah
CKN Offline
CKN  Offline

Joined: Oct 2014
Posts: 4,275
Utah
Originally Posted By: mrsilv04
Originally Posted By: CKN
It sounds like you need to talk to the branch manager at the credit union-as I would find this restriction unacceptable. If they refuse to budge-find another card/credit union (I have others as well) that are not as paranoid.


Considering that late last year, this same credit union blocked around $900 worth of fraud, before it was charged to me, I don't think I'll be giving them a hard time about this.

I'm betting they see a pattern that they simply don't like, and don't want any part of.



If it's a credit card in question-you wouldn't have been responsible for the $900.00 anyway. I had the same thing happen on a (fraudulent) $500.00 purchase (that went through) and told them it wasn't mine. They have a way of cross checking phone numbers and what have you in "dispute cases".

Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679826
02/27/18 05:54 PM
02/27/18 05:54 PM
Joined: Mar 2008
Posts: 6,390
Michigan
ZZman Online content
ZZman  Online Content

Joined: Mar 2008
Posts: 6,390
Michigan
Never had an issue


2003 Mercury Grand Marquis. PP HM 5w-30 and Fram TG
2008 Sebring Hardtop convertible. PP HM 5w-30 and Fram Ultra
2006 Kawasaki Vulcan 900 LT. Motul 7100 10w-40 and K&N
Re: My credit union is blocking RockAuto transactions. [Re: mrsilv04] #4679839
02/27/18 06:15 PM
02/27/18 06:15 PM
Joined: Jul 2013
Posts: 2,419
OBX & Central FL
NormanBuntz Offline
NormanBuntz  Offline

Joined: Jul 2013
Posts: 2,419
OBX & Central FL
You don't say whether it was a credit card or a debit card. You have more protection with such online transactions if you use a credit card.


2017 Honda Odyssey SE, 18K
2013 Honda Accord LX, 59K
2007 Honda Ridgeline RTS, 89K
2007 Infiniti M35, 107K
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