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Win 10. -. External hard drive issue. #4669924
02/18/18 04:34 PM
02/18/18 04:34 PM
Joined: Mar 2004
Posts: 21,863
Upstate NY
Donald Offline OP
Donald  Offline OP

Joined: Mar 2004
Posts: 21,863
Upstate NY
Got a new laptop and moved my Seagate USB external hard drive to it. It shows up as E drive, healthy primary partition. ESET and Malwarebytes can both scan it just fine.

But when I try and browse it I get E: drive not accessible, access denied. Tried making it a G drive, that worked, but then cannot access the G drive. Tried to take ownership and that did not seem to work. I could not take ownership.

I think I have seen this issue before, but cannot remember what I did to resolve it. And Win 10 seems to have added in some of the active directory pieces, even though this is my home PC on personal network.


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Re: Win 10. -. External hard drive issue. [Re: Donald] #4669955
02/18/18 05:19 PM
02/18/18 05:19 PM
Joined: Apr 2010
Posts: 13,555
Plano, TX
dparm Offline
dparm  Offline

Joined: Apr 2010
Posts: 13,555
Plano, TX
Try to run chkdsk on it. Could just be something stupid like a damaged file table or whatever. If you plug it into your old PC, is it readable? Are other USB devices readable?

Alternatively, try booting to a Linux USB key and see if you can read it there.


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Re: Win 10. -. External hard drive issue. [Re: Donald] #4669975
02/18/18 05:41 PM
02/18/18 05:41 PM
Joined: Mar 2004
Posts: 21,863
Upstate NY
Donald Offline OP
Donald  Offline OP

Joined: Mar 2004
Posts: 21,863
Upstate NY
As I said ESET and Malwarebytes can each scan the entire device on the new PC. I am 99.9% positive the external drive is fine hardware wise.


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Re: Win 10. -. External hard drive issue. [Re: Donald] #4670056
02/18/18 06:58 PM
02/18/18 06:58 PM
Joined: Nov 2008
Posts: 3,526
Oshawa, Ontario Canada
JC1 Offline
JC1  Offline

Joined: Nov 2008
Posts: 3,526
Oshawa, Ontario Canada
Do you have two external hard drives of the same make? That can cause an issue, you need to change one of the properties in one to have them bit accessible by windows.


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Re: Win 10. -. External hard drive issue. [Re: Donald] #4670155
02/18/18 08:22 PM
02/18/18 08:22 PM
Joined: Aug 2017
Posts: 387
Cincinnati, USA
Dave9 Online content
Dave9  Online Content

Joined: Aug 2017
Posts: 387
Cincinnati, USA
Maybe it has system access permissions but not permissions for your user acount (try changing that).

Re: Win 10. -. External hard drive issue. [Re: Donald] #4670164
02/18/18 08:33 PM
02/18/18 08:33 PM
Joined: Mar 2004
Posts: 21,863
Upstate NY
Donald Offline OP
Donald  Offline OP

Joined: Mar 2004
Posts: 21,863
Upstate NY
I am thinking it's related to the old laptop being Win 10 home and new laptop being Win 10 Pro.


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Re: Win 10. -. External hard drive issue. [Re: Donald] #4670177
02/18/18 08:42 PM
02/18/18 08:42 PM
Joined: May 2006
Posts: 3,380
Windsor, Ontario, Canada
uc50ic4more Offline
uc50ic4more  Offline

Joined: May 2006
Posts: 3,380
Windsor, Ontario, Canada
Originally Posted By: Donald
I am thinking it's related to the old laptop being Win 10 home and new laptop being Win 10 Pro.


That shoots my best guess right out the window: I thought maybe your external drive had been encrypted by the prior OS, but I don't think Win10 home features BitLocker or whatever Windows calls their built-in encryption.

Re: Win 10. -. External hard drive issue. [Re: JC1] #4670197
02/18/18 08:58 PM
02/18/18 08:58 PM
Joined: Mar 2004
Posts: 21,863
Upstate NY
Donald Offline OP
Donald  Offline OP

Joined: Mar 2004
Posts: 21,863
Upstate NY
Originally Posted By: JC1
Do you have two external hard drives of the same make? That can cause an issue, you need to change one of the properties in one to have them bit accessible by windows.



No


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Re: Win 10. -. External hard drive issue. [Re: uc50ic4more] #4670215
02/18/18 09:10 PM
02/18/18 09:10 PM
Joined: Mar 2004
Posts: 21,863
Upstate NY
Donald Offline OP
Donald  Offline OP

Joined: Mar 2004
Posts: 21,863
Upstate NY
Originally Posted By: uc50ic4more
Originally Posted By: Donald
I am thinking it's related to the old laptop being Win 10 home and new laptop being Win 10 Pro.


That shoots my best guess right out the window: I thought maybe your external drive had been encrypted by the prior OS, but I don't think Win10 home features BitLocker or whatever Windows calls their built-in encryption.


As I said, both ESET and Malwarebytes can read the drive.


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Re: Win 10. -. External hard drive issue. [Re: Donald] #4673324
02/21/18 03:01 PM
02/21/18 03:01 PM
Joined: Nov 2003
Posts: 48
Houston, Texas
BlitzPuppet Offline
BlitzPuppet  Offline

Joined: Nov 2003
Posts: 48
Houston, Texas
Have you tried disabling your AV to make sure it isn't blocking access to external drives?

Have you also tried browsing using an elevated command prompt or powershell?

I'll also say different editions of windows 10 should not matter in this case.

Re: Win 10. -. External hard drive issue. [Re: Donald] #4675517
02/23/18 02:16 PM
02/23/18 02:16 PM
Joined: Feb 2011
Posts: 921
N. Georgia Mtns
Sierra048 Offline
Sierra048  Offline

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Posts: 921
N. Georgia Mtns
Donald,

Not trying to steal your thread but I've had my own computer issues the past few weeks. It wasn't until I read your thread that I realized I might have my own Seagate problem. I've been experimenting with Linux Mint and I actually forgot to see if Mint recognized my Seagate external drive my son got for me. Fortunately it did recognize it. Thinking about it now it wouldn't really be an issue for me if it didn't recognize it. I've never even used it. I guess it's nice to know I could if I wanted to though. Good luck with your Seagate problem.


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Re: Win 10. -. External hard drive issue. [Re: Sierra048] #4675565
02/23/18 02:56 PM
02/23/18 02:56 PM
Joined: May 2006
Posts: 3,380
Windsor, Ontario, Canada
uc50ic4more Offline
uc50ic4more  Offline

Joined: May 2006
Posts: 3,380
Windsor, Ontario, Canada
Originally Posted By: Sierra048
Donald,

Not trying to steal your thread but I've had my own computer issues the past few weeks. It wasn't until I read your thread that I realized I might have my own Seagate problem. I've been experimenting with Linux Mint and I actually forgot to see if Mint recognized my Seagate external drive my son got for me. Fortunately it did recognize it. Thinking about it now it wouldn't really be an issue for me if it didn't recognize it. I've never even used it. I guess it's nice to know I could if I wanted to though. Good luck with your Seagate problem.


Linux will read and write to FAT32 and NTFS-formatted drives without issue. Windows will not natively read from or write to any of the various Linux file systems. There are usually 3rd-party utilities to allow read/ write with some of the more popular.

Re: Win 10. -. External hard drive issue. [Re: Donald] #4695235
03/15/18 01:11 AM
03/15/18 01:11 AM
Joined: Dec 2016
Posts: 14
hawaii
bardos Offline
bardos  Offline

Joined: Dec 2016
Posts: 14
hawaii
Originally Posted By: Donald
Got a new laptop and moved my Seagate USB external hard drive to it. It shows up as E drive, healthy primary partition. ESET and Malwarebytes can both scan it just fine.

But when I try and browse it I get E: drive not accessible, access denied. Tried making it a G drive, that worked, but then cannot access the G drive. Tried to take ownership and that did not seem to work. I could not take ownership.

I think I have seen this issue before, but cannot remember what I did to resolve it. And Win 10 seems to have added in some of the active directory pieces, even though this is my home PC on personal network.


What shows up if you run diskmgmt.msc?

Re: Win 10. -. External hard drive issue. [Re: Donald] #4700606
03/20/18 11:45 AM
03/20/18 11:45 AM
Joined: Mar 2004
Posts: 21,863
Upstate NY
Donald Offline OP
Donald  Offline OP

Joined: Mar 2004
Posts: 21,863
Upstate NY
OK, since this was considered a business laptop because it was HP ProBook laptop, HP has installed an HP Device Installer that would block access to external harddrives. Most companies do this on company laptops. I did not expect this on a laptop shipped to a person. HP Support had me uninstall it and the external hardrive now works fine.


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