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Windows 10 forgot password #4659608
02/07/18 11:50 PM
02/07/18 11:50 PM
Joined: Sep 2014
Posts: 1,424
Seattle-ish, WA
Oro_O Offline OP
Oro_O  Offline OP
Joined: Sep 2014
Posts: 1,424
Seattle-ish, WA
Windows forgot it, not the user. I am helping an older neighbor with this. Not as adept at tech, but he is not forgetful or is this a case of a "senior moment."

a) His windows 10 all-in-one (HP 7320) won't recognize his password. (He has not changed it, had it written down. Th keyboard works OK - I tested it - so it is correctly relaying the keyboard input).

b) The computer also "forgot" his wifi network. If you look at available networks, it cannot see his home 5g network, though my tablet or cellphone clearly can.

This is maddening. I connected the computer to my cellphone hotspot, and the password typed ok - so I was able to rule out a keyboard issue. We tried the prior password or two, also (he has a notebook with all passwords he has used back years; very organized) with no joy.

According to the help info from Microsoft, if you hold the shift key while restarting, you get a Win 10 reset menu, but that does not happen. It just restarts all the way to the sign-in screen regardless of holding the shift key. I do get an HP start screen along the way, at which I can hit "esc" and get a windows/HP recovery screen. Then I can wipe it and reinstall the original Windows 7. Not an appealing option.

Has anyone had any experience with something like this? I can only imagine it is a glitch from a Microsoft forced update, or could it be malware? This is really frustrating and frankly kinda scary that it could happen.

Re: Windows 10 forgot password [Re: Oro_O] #4659609
02/07/18 11:54 PM
02/07/18 11:54 PM
Joined: Nov 2008
Posts: 9,048
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,048
Phoenix
https://www.top-password.com/knowledge/reset-windows-10-password-with-hirens-bootcd.html

If I had to chose between the computer or your elderly neighbor forgetting the password...


2018 Challenger SRT
Re: Windows 10 forgot password [Re: Oro_O] #4659614
02/08/18 12:04 AM
02/08/18 12:04 AM
Joined: Oct 2004
Posts: 3,079
Midwest, Illinois
beanoil Offline
beanoil  Offline
Joined: Oct 2004
Posts: 3,079
Midwest, Illinois
Might help.....
Try typing the password with caps lock on, using same keystrokes as written.

Or, create a new administrator and password.
https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10


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Re: Windows 10 forgot password [Re: Oro_O] #4659633
02/08/18 02:20 AM
02/08/18 02:20 AM
Joined: Nov 2017
Posts: 292
North of you Idaho
KneeGrinder Offline
KneeGrinder  Offline
Joined: Nov 2017
Posts: 292
North of you Idaho
Try logging into his Microsoft account, you won't be able to because the password is the same as the computer login. Hopefully thru his email account you can recover, or reset with a link thru the email account. Its a dumb*** microsofty thing, linking your login for computer to your Microsoft account.


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Re: Windows 10 forgot password [Re: Oro_O] #4659714
02/08/18 07:27 AM
02/08/18 07:27 AM
Joined: May 2013
Posts: 2,093
Saskatchewan, Canada
Johnny2Bad Offline
Johnny2Bad  Offline
Joined: May 2013
Posts: 2,093
Saskatchewan, Canada
If he or someone inadvertently set a BIOS password (not the same as his WindowsOS password) he will have to do a hardware reset. First step is to open a ticket with the laptop manufacturer.

I'm not fully familiar with your hardware, but the symptoms are typical.


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Re: Windows 10 forgot password [Re: Oro_O] #4659789
02/08/18 09:21 AM
02/08/18 09:21 AM
Joined: Apr 2008
Posts: 12,865
Onondaga County
Miller88 Offline
Miller88  Offline
Joined: Apr 2008
Posts: 12,865
Onondaga County
My guess is he went to install something and ended up switching his computer from using a local account to a microsoft account.

Have him try one of his email passwords or what he would use for an email password.


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Re: Windows 10 forgot password [Re: Miller88] #4659800
02/08/18 09:32 AM
02/08/18 09:32 AM
Joined: Aug 2003
Posts: 12,905
NE,Ohio
Rand Offline
Rand  Offline
Joined: Aug 2003
Posts: 12,905
NE,Ohio
Originally Posted By: Miller88
My guess is he went to install something and ended up switching his computer from using a local account to a microsoft account.

Have him try one of his email passwords or what he would use for an email password.


This is good advice! Exactly what I was thinking.. happened to me.


2019 Jeep Cherokee Trailhawk 2.0T
Re: Windows 10 forgot password [Re: Oro_O] #4659872
02/08/18 11:01 AM
02/08/18 11:01 AM
Joined: May 2006
Posts: 3,311
Windsor, Ontario, Canada
uc50ic4more Offline
uc50ic4more  Offline
Joined: May 2006
Posts: 3,311
Windsor, Ontario, Canada
Lots of good advice here. Before doing anything involving resetting anything, however, I would boot from a live Linux-based USB stick like Ubuntu or Mint, access the gentleman's HDD and copy the data over to another USB drive. I had to do this recently for an elderly fella who only had ~2GB between his emails, family photos and internet data.

Re: Windows 10 forgot password [Re: Oro_O] #4660104
02/08/18 04:49 PM
02/08/18 04:49 PM
Joined: Sep 2014
Posts: 1,424
Seattle-ish, WA
Oro_O Offline OP
Oro_O  Offline OP
Joined: Sep 2014
Posts: 1,424
Seattle-ish, WA
Thank you guys; lots of good stuff here.

We logged into his microsoft account on my tablet and he could not recall that password. We tried the laptop one and it did not work. We successfully reset that password since he had his phone number in there.

I can connect his desktop to the internet via my phone as a hotspot; How does microsoft know the two are linked? Looking in his Microsoft account, the Win 10 does not appear to be registered/listed as a purchase as it came on the HP computer.

Creating a disk like the hirens toolkit, or a usb bootable to grab data, etc. are all things I'll do if the microsoft account won't solve it. I'm home from work now so I'll go try poking around with that and the new password we created on the web site for the microsoft account.


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