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Great experience with Discount Tire today #4646276
01/25/18 06:57 PM
01/25/18 06:57 PM
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Reddy45 Offline OP
Reddy45  Offline OP
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Their parent/associated company Discount Tire Direct had a big sale last Halloween (Oct 2017) and I was able to get a set of Cooper Discoverer AT3s for around $120 shipped/ea.

Had the local DT put them on today. I generally keep my vehicle clean and detailed, so I think the manager noticed. They called me out to the shop floor a few times to let me know about any scratches or cosmetic issues on the wheels that were either already present, or that would occur from the mounting process. (unfortunately the OEM clip-on weights did leave chips in the alloys upon removal, so DT used stick on weights on the inner drum to balance)

I was really quite pleased with how transparent they were with the whole ordeal, and I noticed that other customers got equally transparent service on their vehicles.

The new tires are pretty nice, but my eyes need time to adjust because they look too flashy. Ride quality seems about the same, and 'steering weight' hasn't changed from the OEM BFGoodrich Rugged Trails.

Re: Great experience with Discount Tire today [Re: Reddy45] #4646293
01/25/18 07:07 PM
01/25/18 07:07 PM
Joined: Sep 2013
Posts: 10,680
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,680
Indiana
With the rest DT praise threads, I can't hold it in anymore so I apologize. (If you were a co-worker, you'd hear the same thing from me.)

Not a huge fan of them and it'll be hard to use them again even with the $100 MIR. Their high hourly quota requirements yield very sloppy work. Failing to follow customer instruction, negligence and simply not caring.

Even after calling, they still didn't make it 100% right for me.

Last edited by dlundblad; 01/25/18 07:08 PM.

03 Jeep WJ 4.0 202k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)

Re: Great experience with Discount Tire today [Re: Reddy45] #4646296
01/25/18 07:11 PM
01/25/18 07:11 PM
Joined: Feb 2010
Posts: 316
Minnesota
bruckus Offline
bruckus  Offline
Joined: Feb 2010
Posts: 316
Minnesota
I've always had good service from them and will continue to use!!!!!

Re: Great experience with Discount Tire today [Re: Reddy45] #4646324
01/25/18 07:36 PM
01/25/18 07:36 PM
Joined: May 2005
Posts: 501
Idaho
sprite1741 Offline
sprite1741  Offline
Joined: May 2005
Posts: 501
Idaho
They installed my 2nd set of Ohtsu FP7000 tires for me last summer. In and out quick and the best prices. Only place I am going from now on when I need tires. I was treated right.


2005 Grand Prix GXP 5.3L Supertech Syn Dexos 5w30 Fram Ultra 3506
1986 Dodge Lancer 2.2L Turbo, Chevron Supreme 10w30 Fram Ultra 3614
Re: Great experience with Discount Tire today [Re: Reddy45] #4646329
01/25/18 07:42 PM
01/25/18 07:42 PM
Joined: Aug 2011
Posts: 2,087
Lakeside, CA
Blkstanger Offline
Blkstanger  Offline
Joined: Aug 2011
Posts: 2,087
Lakeside, CA
The Discount Tire by me is not so good. Last time I went for a rotation the guy spun the tires coming out of the bay. Then I found he didn't even tie the spare down after putting it in the well of my Jeep. I wasn't happy. If you are going to do a job, Do it right!


99 Jeep WJ 4.7 192,000 Maxlife 10w30, Fram Ultra.
Re: Great experience with Discount Tire today [Re: Reddy45] #4646374
01/25/18 08:47 PM
01/25/18 08:47 PM
Joined: Nov 2008
Posts: 9,288
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,288
Phoenix
Only place I'll go for tires, I've always been happy with them.


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
Re: Great experience with Discount Tire today [Re: dlundblad] #4646388
01/25/18 09:07 PM
01/25/18 09:07 PM
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Reddy45 Offline OP
Reddy45  Offline OP
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Originally Posted By: dlundblad
With the rest DT praise threads, I can't hold it in anymore so I apologize. (If you were a co-worker, you'd hear the same thing from me.)

Not a huge fan of them and it'll be hard to use them again even with the $100 MIR. Their high hourly quota requirements yield very sloppy work. Failing to follow customer instruction, negligence and simply not caring.

Even after calling, they still didn't make it 100% right for me.


I imagine it varies by location. I deliberately schedule my appointments at slow times (mid afternoon, mid week) so that the techs aren't rushed. Doesn't matter the industry or the job -- rushing means a loss in quality/attention to detail.

I'd bet that a lot of the bad tire install experiences come from people who go on a weekend or right near closing (like that other guy in the complaint thread).

Re: Great experience with Discount Tire today [Re: Reddy45] #4646402
01/25/18 09:22 PM
01/25/18 09:22 PM
Joined: Jan 2008
Posts: 728
indianapolis in
bmwjohn Offline
bmwjohn  Offline
Joined: Jan 2008
Posts: 728
indianapolis in
if you buy from Discount Tire DIRECT you can have them mounted at a used tire store, who might appreciate the business more.

Re: Great experience with Discount Tire today [Re: Reddy45] #4646421
01/25/18 09:49 PM
01/25/18 09:49 PM
Joined: Feb 2013
Posts: 11,088
Phoenix, AZ
Nick1994 Offline
Nick1994  Offline
Joined: Feb 2013
Posts: 11,088
Phoenix, AZ
They're usually good for me, but last summer I took in a wheel to a family member's 2016 Avalon, the car had about 7k miles on it and had a nail in the tire. I dropped it off and picked it up the next day. They carried it out to my Jeep and I noticed the wheel was absolutely filthy, the guy said that's grease from the machine "so it doesn't scratch the wheel". I then grabbed a rag and wiped it off and found a scratch in the wheel that took the clear coat off. I told the guy that this is to a brand new car, and not even a cheapo car at that and he didn't have anything to say for a while. Finally he said they can send the wheel out to get repainted. I told him it probably wouldn't match the other wheels, and could peel or fade differently in years to come. I was so mad I just got in and drove away.


2015 Hyundai Sonata 2.4L 88k Motorcraft Synthetic Blend 5w30 & OEM
2000 Toyota Camry 2.2L 231k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: Great experience with Discount Tire today [Re: Reddy45] #4646531
01/26/18 01:00 AM
01/26/18 01:00 AM
Joined: Feb 2008
Posts: 4,727
Texas
FZ1 Offline
FZ1  Offline
Joined: Feb 2008
Posts: 4,727
Texas
Long time DT customer but higher employee turnover and declining service at my local DT.

Re: Great experience with Discount Tire today [Re: FZ1] #4646648
01/26/18 06:50 AM
01/26/18 06:50 AM
Joined: Aug 2010
Posts: 5,940
Champlain/Hudson Valley
Kira Offline
Kira  Offline
Joined: Aug 2010
Posts: 5,940
Champlain/Hudson Valley
^^ There (most of it) is.^^

At semi-skilled jobs the idea is to spit on employees because paying them low wages isn't enough.

And yes, maybe a high percentage of "tire changers" are meth heads and/or just plain stupid.

A joint near me was a chain of 9 stores. I watched them sputter away to zero.

I did buy a set of 4 tires for a healtyh price and got good service as they did some tire swapping as part of the deal.

'Twas a corner location. I could see the employees rotate out. Local people MUST communicate over local tradespeople.

Re: Great experience with Discount Tire today [Re: dishdude] #4646725
01/26/18 08:39 AM
01/26/18 08:39 AM
Joined: Aug 2004
Posts: 1,483
San Antonio, Texas
sasilverbullet Offline
sasilverbullet  Offline
Joined: Aug 2004
Posts: 1,483
San Antonio, Texas
Originally Posted By: dishdude
Only place I'll go for tires, I've always been happy with them.


+1


03 Porsche 911 Liqui Moly Leichtlauf High Tech 5w-40 & Mahle filter
14 Honda Accord 4dr EX-L 4cyl-M1 0W-20 & WIX XP
02 Chevy 5.7L van-GTX HM 10W-40 & WIX filter
Re: Great experience with Discount Tire today [Re: dishdude] #4646756
01/26/18 09:13 AM
01/26/18 09:13 AM
Joined: Oct 2008
Posts: 12,634
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,634
The Old North State
Originally Posted By: dishdude
Only place I'll go for tires, I've always been happy with them.

Since they came to the area and I purchased my first set in 2004, Yoko Avid Touring for a Civic, also my experience. Haven't given me a reason to buy tires elsewhere. And service after the sale including tire treadwear warranty fulfillment always been excellent ime.

Re: Great experience with Discount Tire today [Re: Reddy45] #4646885
01/26/18 11:03 AM
01/26/18 11:03 AM
Joined: Jan 2011
Posts: 3,254
PV Az
AZjeff Offline
AZjeff  Offline
Joined: Jan 2011
Posts: 3,254
PV Az
Just got back from DT. Pulled in at 8am for a rotate/balance, pulled out at 8.20am. Sat on a stool and watched 2 guys do a nice job. I had a problem when these tires were put on early summer but they took care of it without hesitation.

When we moved here I did business with a longtime local tire shop buying several sets of tires there. The counter guys assume everyone walking in the door knows nothing about tires and disrespected my wife so badly when she took her work truck in she told her supervisor she'd never go back. I gave DT a try on the next set of tires and have no reason to go anywhere else. Bad service can happen anywhere though I bet it's not common at DTs.


86 Samurai 1.3 leftovers
14 RAV4 2.5 5W-20 PP
16 Silverado 1500 4.3, DI, AFM 5W-30 PP

The most important thing to do in your life is to not interfere with someone else's life. - Frank Zappa


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