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#4642965 - 01/22/18 01:35 PM
Wix Customer Service Efficiency/micron ratings
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Registered: 05/05/12
Posts: 945
Loc: Rio Rancho, NM
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Hello,
So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334?
Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products."
Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters.
Respectfully,
Pajero!
_________________________
Always remember "Planned obsolescence."
1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
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#4642966 - 01/22/18 01:37 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 10/09/14
Posts: 11210
Loc: Idaho
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That is how it is done.
_________________________
"Don't let your preconceived notions get in the way of facts."
Geoff Metcalf
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#4642967 - 01/22/18 01:38 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 10/22/09
Posts: 2876
Loc: Wet side WA
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Hello,
So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334?
Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products."
Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters.
Respectfully,
Pajero!
When telling the truth can hurt your sales you simply don't tell.
_________________________
2004 Corolla 122446
Out: QSUD 5W-30 Purolator One 5030
In: VML 5w-30 TG4967 117530 2-8-18
2006 Duramax 74109
Out: T6 5W-40 M1-303
In: T6 5W-40 XG9100 74705 4-22-18
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#4642992 - 01/22/18 01:53 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 05/19/16
Posts: 712
Loc: Canada
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That's crazy! XP are their premium filters! At least last time I checked!
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#4642994 - 01/22/18 01:55 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 03/29/16
Posts: 1181
Loc: CA
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Yeah I received a similarly useless response from Wix when I asked them a question about their cabin air filter.
_________________________
It ain't what you don't know that gets you into trouble. It's what you know for sure that ain't so.
- mistakenly attributed to Mark Twain
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#4642996 - 01/22/18 01:56 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 09/02/15
Posts: 852
Loc: California
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Thanks Pajero. Been sticking with Fram Ultras. Good day all.
_________________________
2014 F-550 PSD..........M1 Delvac ESP 5w-40 + OEM
2018 Dodge Charger SRT Hellcat
2012 Toyota Sienna LTD 3.5L V6
2003 Dodge Durango R/T 4x4 5.9L V8
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#4643001 - 01/22/18 01:58 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 12/08/10
Posts: 2900
Loc: california
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What I read is the contact has no idea what a Wix XP is. That's the danger of person to person contacts. Especially when contacts and phone call personell cost the companies a lot of money already, they don't hire research staff to answer.
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#4643005 - 01/22/18 02:03 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: JohnnyJohnson]
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Registered: 05/05/12
Posts: 945
Loc: Rio Rancho, NM
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lol!
Respectfully,
Pajero!
_________________________
Always remember "Planned obsolescence."
1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
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#4643006 - 01/22/18 02:04 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: goodtimes]
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Registered: 05/05/12
Posts: 945
Loc: Rio Rancho, NM
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Indeed!
Respectfully,
Pajero!
_________________________
Always remember "Planned obsolescence."
1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
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#4643043 - 01/22/18 02:46 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: i_hate_autofraud]
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Registered: 08/14/10
Posts: 12897
Loc: Northern Kentucky
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That's crazy! XP are their premium filters! At least last time I checked!
Nope they're customer service stated previously the Wix standard and Napa Gold are their premium filter and that the XP are not.
_________________________
2012 Chevy Cruze LT 1.4T - 50k
2002 Buick Century 130k - Built 4T65e(Maxlife) - Edge 0w40 + Fram XG3980
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#4643051 - 01/22/18 02:49 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 10/09/04
Posts: 7719
Loc: Cincinnati, OH, USA
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Sounds like Purolator took over their customer service line, spewing total nonsensical garbage. Watch Wix quality descend into the M&H cesspool...
Edited by bullwinkle (01/22/18 02:49 PM)
_________________________
06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 15 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
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#4643061 - 01/22/18 02:54 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 10/27/15
Posts: 219
Loc: KS
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I would reply with "That bad huh?"
_________________________
1997 Ford Taurus
2007 Honda Ridgeline
2003 Suzuki GZ250
1986 Suzuki Cavalcade
2014 Nissan LEAF (Gone)
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#4643185 - 01/22/18 04:57 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 04/15/17
Posts: 692
Loc: SF BAY AREA, CA
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lol
_________________________
1997 Suburban 5.7 ~214K Miles, VWB 5W-30, VO-55, Personal.
2007 Crown Vic P71 4.6 ~124K Miles, VAS 5W-30, RP 20-820, Personal.
2010 Escape 2.5 ~73K Miles, VAS 5W-30, Wix 51348, Rented on Turo.
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#4643229 - 01/22/18 05:56 PM
Re: Wix Customer Service Efficiency/micron ratings
[Re: Pajero]
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Registered: 05/04/07
Posts: 925
Loc: IL
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Not saying anything is worse than saying it is a mediocre filter.
_________________________
Life's little problems can be solved with a shovel and silence.
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... great response from WIX.
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