Wix Customer Service Efficiency/micron ratings

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Wix Customer Service Efficiency/micron ratings #4642965 01/22/18 02:35 PM 01/22/18 02:35 PM
Joined: May 2012 Posts: 953 Rio Rancho, NM Pajero OP
Pajero OP Joined: May 2012 Posts: 953 Rio Rancho, NM	Hello, So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334? Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products." Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters. Respectfully, Pajero! Always remember "Planned obsolescence." 1994 Montero SR 3.5 DOHC, 133,xxx Fram Ultra/ Snorkel with Pre-filter K-9-Co-pilot

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642966 01/22/18 02:37 PM 01/22/18 02:37 PM
Joined: Oct 2014 Posts: 11,855 Idaho CT8
CT8 Joined: Oct 2014 Posts: 11,855 Idaho	That is how it is done. 2015 Ford F150 2.7 2018 Ford F350 6.2

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642967 01/22/18 02:38 PM 01/22/18 02:38 PM
Joined: Oct 2009 Posts: 3,225 Wet side WA JohnnyJohnson
JohnnyJohnson Joined: Oct 2009 Posts: 3,225 Wet side WA	Originally Posted By: Pajero Hello, So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334? Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products." Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters. Respectfully, Pajero! When telling the truth can hurt your sales you simply don't tell. 2004 Corolla 124831 Out: VML 5w-30 TG4967 OCI 5007 Miles In: EDGE EP 5W-30 Bosch 3311 122537 7-18-18 2006 Duramax 74277 Out: T6 5W-40 M1-303 In: T6 5W-40 XG9100 74705 4-22-18

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642973 01/22/18 02:40 PM 01/22/18 02:40 PM
Joined: Jul 2010 Posts: 18,728 PNW ZeeOSix
ZeeOSix Joined: Jul 2010 Posts: 18,728 PNW	... great response from WIX.

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642992 01/22/18 02:53 PM 01/22/18 02:53 PM
Joined: May 2016 Posts: 717 Canada i_hate_autofraud
i_hate_autofraud Joined: May 2016 Posts: 717 Canada	That's crazy! XP are their premium filters! At least last time I checked!

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642994 01/22/18 02:55 PM 01/22/18 02:55 PM
Joined: Mar 2016 Posts: 1,228 CA CharlieBauer
CharlieBauer Joined: Mar 2016 Posts: 1,228 CA	Yeah I received a similarly useless response from Wix when I asked them a question about their cabin air filter. It ain't what you don't know that gets you into trouble. It's what you know for sure that ain't so. - mistakenly attributed to Mark Twain

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642996 01/22/18 02:56 PM 01/22/18 02:56 PM
Joined: Sep 2015 Posts: 873 California mbacfp
mbacfp Joined: Sep 2015 Posts: 873 California	Thanks Pajero. Been sticking with Fram Ultras. Good day all. 2014 F-550 PSD..........M1 Delvac ESP 5w-40 + OEM 2018 Dodge Charger SRT Hellcat 2012 Toyota Sienna LTD 3.5L V6 2003 Dodge Durango R/T 4x4 5.9L V8

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643001 01/22/18 02:58 PM 01/22/18 02:58 PM
Joined: Dec 2010 Posts: 3,038 california goodtimes
goodtimes Joined: Dec 2010 Posts: 3,038 california	What I read is the contact has no idea what a Wix XP is. That's the danger of person to person contacts. Especially when contacts and phone call personell cost the companies a lot of money already, they don't hire research staff to answer.

Re: Wix Customer Service Efficiency/micron ratings [Re: JohnnyJohnson] #4643005 01/22/18 03:03 PM 01/22/18 03:03 PM
Joined: May 2012 Posts: 953 Rio Rancho, NM Pajero OP
Pajero OP Joined: May 2012 Posts: 953 Rio Rancho, NM	lol! Respectfully, Pajero! Always remember "Planned obsolescence." 1994 Montero SR 3.5 DOHC, 133,xxx Fram Ultra/ Snorkel with Pre-filter K-9-Co-pilot

Re: Wix Customer Service Efficiency/micron ratings [Re: goodtimes] #4643006 01/22/18 03:04 PM 01/22/18 03:04 PM
Joined: May 2012 Posts: 953 Rio Rancho, NM Pajero OP
Pajero OP Joined: May 2012 Posts: 953 Rio Rancho, NM	Indeed! Respectfully, Pajero! Always remember "Planned obsolescence." 1994 Montero SR 3.5 DOHC, 133,xxx Fram Ultra/ Snorkel with Pre-filter K-9-Co-pilot

Re: Wix Customer Service Efficiency/micron ratings [Re: i_hate_autofraud] #4643043 01/22/18 03:46 PM 01/22/18 03:46 PM
Joined: Aug 2010 Posts: 12,903 Northern Kentucky 901Memphis
901Memphis Joined: Aug 2010 Posts: 12,903 Northern Kentucky	Originally Posted By: i_hate_autofraud That's crazy! XP are their premium filters! At least last time I checked! Nope they're customer service stated previously the Wix standard and Napa Gold are their premium filter and that the XP are not. 2012 Chevy Cruze LT 1.4T - 50k 2002 Buick Century 130k - Built 4T65e(Maxlife) - Edge 0w40 + Fram XG3980

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643051 01/22/18 03:49 PM 01/22/18 03:49 PM
Joined: Oct 2004 Posts: 7,984 Cincinnati, OH, USA bullwinkle
bullwinkle Joined: Oct 2004 Posts: 7,984 Cincinnati, OH, USA	Sounds like Purolator took over their customer service line, spewing total nonsensical garbage. Watch Wix quality descend into the M&H cesspool... Last edited by bullwinkle; 01/22/18 03:49 PM. 06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643061 01/22/18 03:54 PM 01/22/18 03:54 PM
Joined: Oct 2015 Posts: 221 KS DerbyDave
DerbyDave Joined: Oct 2015 Posts: 221 KS	I would reply with "That bad huh?" 1997 Ford Taurus 2007 Honda Ridgeline 2003 Suzuki GZ250 1986 Suzuki Cavalcade 2014 Nissan LEAF (Gone)

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643185 01/22/18 05:57 PM 01/22/18 05:57 PM
Joined: Apr 2017 Posts: 966 SF BAY AREA, CA dogememe
dogememe Joined: Apr 2017 Posts: 966 SF BAY AREA, CA	lol 2007 Crown Vic P71 4.6 ~127K Miles, RP HPS 5W-30, RP 20-820, Daily Driver. 2010 Escape FWD 2.5 ~90K Miles, Castrol Edge EP 5W-30, Wix 51348, Rented on Turo.

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643229 01/22/18 06:56 PM 01/22/18 06:56 PM
Joined: May 2007 Posts: 939 IL 04SE
04SE Joined: May 2007 Posts: 939 IL	Not saying anything is worse than saying it is a mediocre filter. Life's little problems can be solved with a shovel and silence.

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