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Wix Customer Service Efficiency/micron ratings #4642965
01/22/18 01:35 PM
01/22/18 01:35 PM
Joined: May 2012
Posts: 953
Rio Rancho, NM
Pajero Offline OP
Pajero  Offline OP
Joined: May 2012
Posts: 953
Rio Rancho, NM
Hello,

So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334?

Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products."

Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters.


Respectfully,

Pajero!



Always remember "Planned obsolescence."

1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642966
01/22/18 01:37 PM
01/22/18 01:37 PM
Joined: Oct 2014
Posts: 12,595
Idaho
CT8 Offline
CT8  Offline
Joined: Oct 2014
Posts: 12,595
Idaho
That is how it is done.


2015 Ford F150 2.7
2018 Ford F350 6.2
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642967
01/22/18 01:38 PM
01/22/18 01:38 PM
Joined: Oct 2009
Posts: 3,530
Wet side WA
JohnnyJohnson Offline
JohnnyJohnson  Offline
Joined: Oct 2009
Posts: 3,530
Wet side WA
Originally Posted By: Pajero
Hello,

So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334?

Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products."

Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters.


Respectfully,

Pajero!



When telling the truth can hurt your sales you simply don't tell.


2004 Corolla 126884
Out: VML 5w-30 TG4967 OCI 5007 Miles
In: EDGE EP 5W-30 Bosch 3311 122537 7-18-18
2006 Duramax 74478
Out: T6 5W-40 M1-303
In: T6 5W-40 XG9100 73705 4-22-18
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642973
01/22/18 01:40 PM
01/22/18 01:40 PM
Joined: Jul 2010
Posts: 19,312
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 19,312
PNW
LOL ... great response from WIX.

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642992
01/22/18 01:53 PM
01/22/18 01:53 PM
Joined: May 2016
Posts: 720
Canada
i_hate_autofraud Offline
i_hate_autofraud  Offline
Joined: May 2016
Posts: 720
Canada


That's crazy! XP are their premium filters! At least last time I checked!

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642994
01/22/18 01:55 PM
01/22/18 01:55 PM
Joined: Mar 2016
Posts: 1,255
CA
CharlieBauer Offline
CharlieBauer  Offline
Joined: Mar 2016
Posts: 1,255
CA
Yeah I received a similarly useless response from Wix when I asked them a question about their cabin air filter.


It ain't what you don't know that gets you into trouble. It's what you know for sure that ain't so.

- mistakenly attributed to Mark Twain
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642996
01/22/18 01:56 PM
01/22/18 01:56 PM
Joined: Sep 2015
Posts: 884
California
mbacfp Offline
mbacfp  Offline
Joined: Sep 2015
Posts: 884
California
Thanks Pajero. Been sticking with Fram Ultras. Good day all.


2014 F-550 PSD..........M1 Delvac ESP 5w-40 + OEM
2018 Dodge Charger SRT Hellcat
2012 Toyota Sienna LTD 3.5L V6
2003 Dodge Durango R/T 4x4 5.9L V8
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643001
01/22/18 01:58 PM
01/22/18 01:58 PM
Joined: Dec 2010
Posts: 3,120
Tennessee
goodtimes Offline
goodtimes  Offline
Joined: Dec 2010
Posts: 3,120
Tennessee
What I read is the contact has no idea what a Wix XP is. That's the danger of person to person contacts. Especially when contacts and phone call personell cost the companies a lot of money already, they don't hire research staff to answer.

Re: Wix Customer Service Efficiency/micron ratings [Re: JohnnyJohnson] #4643005
01/22/18 02:03 PM
01/22/18 02:03 PM
Joined: May 2012
Posts: 953
Rio Rancho, NM
Pajero Offline OP
Pajero  Offline OP
Joined: May 2012
Posts: 953
Rio Rancho, NM
lol!



Respectfully,

Pajero!


Always remember "Planned obsolescence."

1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
Re: Wix Customer Service Efficiency/micron ratings [Re: goodtimes] #4643006
01/22/18 02:04 PM
01/22/18 02:04 PM
Joined: May 2012
Posts: 953
Rio Rancho, NM
Pajero Offline OP
Pajero  Offline OP
Joined: May 2012
Posts: 953
Rio Rancho, NM
Indeed!





Respectfully,

Pajero!


Always remember "Planned obsolescence."

1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
Re: Wix Customer Service Efficiency/micron ratings [Re: i_hate_autofraud] #4643043
01/22/18 02:46 PM
01/22/18 02:46 PM
Joined: Aug 2010
Posts: 12,910
Northern Kentucky
901Memphis Offline
901Memphis  Offline
Joined: Aug 2010
Posts: 12,910
Northern Kentucky
Originally Posted By: i_hate_autofraud


That's crazy! XP are their premium filters! At least last time I checked!


Nope they're customer service stated previously the Wix standard and Napa Gold are their premium filter and that the XP are not.


2012 Chevy Cruze LT 1.4T - 59k - Edge 0w30 SL + Mahle OX401D
2002 Buick Century 144k - Built 4T65e(Maxlife) - GTX 5w30 + Fram XG3980
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643051
01/22/18 02:49 PM
01/22/18 02:49 PM
Joined: Oct 2004
Posts: 8,341
Cincinnati, OH, USA
bullwinkle Offline
bullwinkle  Offline
Joined: Oct 2004
Posts: 8,341
Cincinnati, OH, USA
Sounds like Purolator took over their customer service line, spewing total nonsensical garbage. Watch Wix quality descend into the M&H cesspool...

Last edited by bullwinkle; 01/22/18 02:49 PM.

06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643061
01/22/18 02:54 PM
01/22/18 02:54 PM
Joined: Oct 2015
Posts: 221
KS
DerbyDave Offline
DerbyDave  Offline
Joined: Oct 2015
Posts: 221
KS
I would reply with "That bad huh?"


1997 Ford Taurus
2007 Honda Ridgeline
2003 Suzuki GZ250
1986 Suzuki Cavalcade
2014 Nissan LEAF (Gone)
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643185
01/22/18 04:57 PM
01/22/18 04:57 PM
Joined: Apr 2017
Posts: 1,470
San Rafael, CA
dogememe Offline
dogememe  Offline
Joined: Apr 2017
Posts: 1,470
San Rafael, CA
lol


2010 Ford Escape 2.5 ~91K Miles.
1995 Chevy Silverado 5.7 ~277K Miles.
AMSOIL All the Things!
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643229
01/22/18 05:56 PM
01/22/18 05:56 PM
Joined: May 2007
Posts: 939
IL
04SE Offline
04SE  Offline
Joined: May 2007
Posts: 939
IL
Not saying anything is worse than saying it is a mediocre filter.


Life's little problems can be solved with a shovel and silence.
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