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Wix Customer Service Efficiency/micron ratings #4642965
01/22/18 02:35 PM
01/22/18 02:35 PM
Joined: May 2012
Posts: 953
Rio Rancho, NM
Pajero Offline OP
Pajero  Offline OP

Joined: May 2012
Posts: 953
Rio Rancho, NM
Hello,

So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334?

Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products."

Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters.


Respectfully,

Pajero!



Always remember "Planned obsolescence."

1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642966
01/22/18 02:37 PM
01/22/18 02:37 PM
Joined: Oct 2014
Posts: 13,546
Canyon County Idaho
CT8 Offline
CT8  Offline

Joined: Oct 2014
Posts: 13,546
Canyon County Idaho
That is how it is done.


2015 F150 2.7
2018 F350 6.2
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642967
01/22/18 02:38 PM
01/22/18 02:38 PM
Joined: Oct 2009
Posts: 4,303
Wet side WA
JohnnyJohnson Online content
JohnnyJohnson  Online Content

Joined: Oct 2009
Posts: 4,303
Wet side WA
Originally Posted By: Pajero
Hello,

So, I completed an on-line request, via Wix website for the micron/efficiency ratings for the XP 51334?

Response "Hi, Micron ratings are not listed for XP product, We only list micron ratings on our premium products."

Wow! Great customer service. I will stay with Fram Ultra/Amsoil filters.


Respectfully,

Pajero!



When telling the truth can hurt your sales you simply don't tell.


2004 Corolla 130858
Out: EDGE EP 5W-30 Bosch 3311 7156 Miles
In: Havoline Pro DS 10w-30 Purolator PureOne 3-14-19 129693
2006 Duramax 74725
Out: T6 5W-40 M1-303
In: T6 5W-40 XG9100 73705 4-22-18
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642973
01/22/18 02:40 PM
01/22/18 02:40 PM
Joined: Jul 2010
Posts: 20,723
PNW
ZeeOSix Offline
ZeeOSix  Offline

Joined: Jul 2010
Posts: 20,723
PNW
LOL ... great response from WIX.

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642992
01/22/18 02:53 PM
01/22/18 02:53 PM
Joined: May 2016
Posts: 725
Canada
i_hate_autofraud Offline
i_hate_autofraud  Offline

Joined: May 2016
Posts: 725
Canada


That's crazy! XP are their premium filters! At least last time I checked!

Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642994
01/22/18 02:55 PM
01/22/18 02:55 PM
Joined: Mar 2016
Posts: 1,262
CA
CharlieBauer Offline
CharlieBauer  Offline

Joined: Mar 2016
Posts: 1,262
CA
Yeah I received a similarly useless response from Wix when I asked them a question about their cabin air filter.


It ain't what you don't know that gets you into trouble. It's what you know for sure that ain't so.

- mistakenly attributed to Mark Twain
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4642996
01/22/18 02:56 PM
01/22/18 02:56 PM
Joined: Sep 2015
Posts: 967
California
mbacfp Offline
mbacfp  Offline

Joined: Sep 2015
Posts: 967
California
Thanks Pajero. Been sticking with Fram Ultras. Good day all.


2014 F-550 PSD..........M1 Delvac ESP 5w-40 + OEM
2018 Dodge Charger SRT Hellcat
2012 Toyota Sienna LTD 3.5L V6
2003 Dodge Durango R/T 4x4 5.9L V8
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643001
01/22/18 02:58 PM
01/22/18 02:58 PM
Joined: Dec 2010
Posts: 3,120
Tennessee
goodtimes Offline
goodtimes  Offline

Joined: Dec 2010
Posts: 3,120
Tennessee
What I read is the contact has no idea what a Wix XP is. That's the danger of person to person contacts. Especially when contacts and phone call personell cost the companies a lot of money already, they don't hire research staff to answer.

Re: Wix Customer Service Efficiency/micron ratings [Re: JohnnyJohnson] #4643005
01/22/18 03:03 PM
01/22/18 03:03 PM
Joined: May 2012
Posts: 953
Rio Rancho, NM
Pajero Offline OP
Pajero  Offline OP

Joined: May 2012
Posts: 953
Rio Rancho, NM
lol!



Respectfully,

Pajero!


Always remember "Planned obsolescence."

1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
Re: Wix Customer Service Efficiency/micron ratings [Re: goodtimes] #4643006
01/22/18 03:04 PM
01/22/18 03:04 PM
Joined: May 2012
Posts: 953
Rio Rancho, NM
Pajero Offline OP
Pajero  Offline OP

Joined: May 2012
Posts: 953
Rio Rancho, NM
Indeed!





Respectfully,

Pajero!


Always remember "Planned obsolescence."

1994 Montero SR 3.5 DOHC, 133,xxx
Fram Ultra/ Snorkel with Pre-filter
K-9-Co-pilot
Re: Wix Customer Service Efficiency/micron ratings [Re: i_hate_autofraud] #4643043
01/22/18 03:46 PM
01/22/18 03:46 PM
Joined: Aug 2010
Posts: 12,916
Northern Kentucky
901Memphis Offline
901Memphis  Offline

Joined: Aug 2010
Posts: 12,916
Northern Kentucky
Originally Posted By: i_hate_autofraud


That's crazy! XP are their premium filters! At least last time I checked!


Nope they're customer service stated previously the Wix standard and Napa Gold are their premium filter and that the XP are not.


2012 Chevy Cruze LT 1.4T - 62k - Edge 0w30 SL + Mahle OX401D
2002 Buick Century 147k - Built 4T65e(Maxlife) - GTX 5w30 + Fram XG3980
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643051
01/22/18 03:49 PM
01/22/18 03:49 PM
Joined: Oct 2004
Posts: 8,858
Cincinnati, OH, USA
bullwinkle Online confused
bullwinkle  Online Confused

Joined: Oct 2004
Posts: 8,858
Cincinnati, OH, USA
Sounds like Purolator took over their customer service line, spewing total nonsensical garbage. Watch Wix quality descend into the M&H cesspool...

Last edited by bullwinkle; 01/22/18 03:49 PM.

06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643061
01/22/18 03:54 PM
01/22/18 03:54 PM
Joined: Oct 2015
Posts: 232
KS
DerbyDave Offline
DerbyDave  Offline

Joined: Oct 2015
Posts: 232
KS
I would reply with "That bad huh?"


1997 Ford Taurus
2005 Buick Terraza
2007 Honda Ridgeline
1986 Suzuki Cavalcade
1986 Suzuki Intruder
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643185
01/22/18 05:57 PM
01/22/18 05:57 PM
Joined: Apr 2017
Posts: 1,888
San Rafael, CA
dogememe Offline
dogememe  Offline

Joined: Apr 2017
Posts: 1,888
San Rafael, CA
lol


2010 Ford Escape 2.5 ~95K Miles
Royal Purple 5W-30 ~ Wix 51348
1995 Chevy Silverado 5.7 ~277K Miles
Delo 10W-30 ~ ACDelco PF52
Re: Wix Customer Service Efficiency/micron ratings [Re: Pajero] #4643229
01/22/18 06:56 PM
01/22/18 06:56 PM
Joined: May 2007
Posts: 939
IL
04SE Offline
04SE  Offline

Joined: May 2007
Posts: 939
IL
Not saying anything is worse than saying it is a mediocre filter.


Life's little problems can be solved with a shovel and silence.
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