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Palmetto - CS #4642782
01/22/18 11:58 AM
01/22/18 11:58 AM
Joined: Jan 2006
Posts: 2,434
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,434
Michigan

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4642814
01/22/18 12:16 PM
01/22/18 12:16 PM
Joined: Mar 2008
Posts: 5,839
South Florida
bubbatime Offline
bubbatime  Offline
Joined: Mar 2008
Posts: 5,839
South Florida
That sucks. Looks like you are not going to get your rebate. They should give you a gift card for the rebate amount. Doubt they will though.

They can be hard to get a hold of.


17 Chrysler Pacifica Mobil 1 5W30
13 Yamaha XT250 Valv MC 10W40
12 Suzuki S40 Rotella 15W40
10 Acura TSX 2.4 PZL Plat 5W30
06 GMC Sierra Nextgen 10W30


Re: Palmetto - CS [Re: bubbatime] #4642822
01/22/18 12:23 PM
01/22/18 12:23 PM
Joined: Jan 2006
Posts: 2,434
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,434
Michigan
Originally Posted By: bubbatime
That sucks. Looks like you are not going to get your rebate. They should give you a gift card for the rebate amount. Doubt they will though.

They can be hard to get a hold of.


Ok, I will ask them for a gift card if I can them to answer :-(


07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4642946
01/22/18 02:24 PM
01/22/18 02:24 PM
Joined: Oct 2014
Posts: 11,821
Idaho
CT8 Online content
CT8  Online Content
Joined: Oct 2014
Posts: 11,821
Idaho
E mail them or call them at their retail outlets.


"Don't let your preconceived notions get in the way of facts."
Geoff Metcalf
Re: Palmetto - CS [Re: stockrex] #4643041
01/22/18 03:45 PM
01/22/18 03:45 PM
Joined: Aug 2011
Posts: 3,156
n.c.
gman2304 Offline
gman2304  Offline
Joined: Aug 2011
Posts: 3,156
n.c.
Patience is the key when calling PSA. I have been on hold as long as 20 minutes when calling them but they’re helpful and courteous once they answer the phone. It’s not the customer service dept fault for being under staffed.

Re: Palmetto - CS [Re: stockrex] #4643079
01/22/18 04:08 PM
01/22/18 04:08 PM
Joined: Sep 2013
Posts: 10,442
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,442
Indiana
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.

Last edited by dlundblad; 01/22/18 04:08 PM.

03 Jeep WJ 4.0 200k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 177k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 149k Rotella T5 10w30 Supertech ST3980

Re: Palmetto - CS [Re: dlundblad] #4643249
01/22/18 07:24 PM
01/22/18 07:24 PM
Joined: Aug 2016
Posts: 501
West Michigan
Balrog006 Offline
Balrog006  Offline
Joined: Aug 2016
Posts: 501
West Michigan
Originally Posted By: dlundblad
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


This exactly. I actually got the wrong ammo from them when I ordered a sale item. One call and they reshipped the correct stuff and sent an RMA from r the incorrect product. Quick, polite and efficient-no complains from me!


19 Ridgeline RTL-E >1K factory fill, A01
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Re: Palmetto - CS [Re: Balrog006] #4643796
01/23/18 09:42 AM
01/23/18 09:42 AM
Joined: Jan 2006
Posts: 2,434
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,434
Michigan
Originally Posted By: Balrog006
Originally Posted By: dlundblad
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


This exactly. I actually got the wrong ammo from them when I ordered a sale item. One call and they reshipped the correct stuff and sent an RMA from r the incorrect product. Quick, polite and efficient-no complains from me!


What number did ya call bro?
I called their number on the website and was on hold for 30 mins about 2 times and they auto disconnected the line. what the gritz.


07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4644207
01/23/18 05:47 PM
01/23/18 05:47 PM
Joined: Feb 2008
Posts: 1,102
PA
umungus1122 Offline
umungus1122  Offline
Joined: Feb 2008
Posts: 1,102
PA
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


'95 Chevy 1/2t 305 205k -NexGen Maxlife 5w-30, Wix filter
'89 Jeep Comanche 4.0 278k - GC 0w-30, Bosch LongLife filter
Re: Palmetto - CS [Re: umungus1122] #4645683
01/25/18 09:23 AM
01/25/18 09:23 AM
Joined: Jan 2006
Posts: 2,434
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,434
Michigan
Originally Posted By: umungus1122
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


I hear you bro, I am anxious to get this resolved.

I tried calling 2x, no dice, could not get through both times, 30 mins hold and then auto disconnect.
Sent email via website, no response, so sent another one today.


07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4645846
01/25/18 11:53 AM
01/25/18 11:53 AM
Joined: Nov 2017
Posts: 683
South Carolina
eyeofthetiger Offline
eyeofthetiger  Offline
Joined: Nov 2017
Posts: 683
South Carolina
Do you want me to go over there and band some heads together?


2017 Ford Fiesta 1.0T - Valvoline SynPower 5W-20, Motorcraft FL910S
1988 GMC K1500 4.3/700R4 - Supertech 15W-40, Fram TG3980
1986 Ford Ranger 2.0 - uhh
Re: Palmetto - CS [Re: stockrex] #4645857
01/25/18 11:59 AM
01/25/18 11:59 AM
Joined: Mar 2015
Posts: 5,142
Glendale, Arizona
billt460 Offline
billt460  Offline
Joined: Mar 2015
Posts: 5,142
Glendale, Arizona
I'm starting to think whatever you save in dealing with this place, isn't worth all the aggravation, coupled with their slow motion shipping practices.

Re: Palmetto - CS [Re: eyeofthetiger] #4646055
01/25/18 03:30 PM
01/25/18 03:30 PM
Joined: Jan 2006
Posts: 2,434
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,434
Michigan
Originally Posted By: eyeofthetiger
Do you want me to go over there and band some heads together?


Lol, thanks for offer!
[I am sure they will pull [due to federal privacy laws we are unable to talk to you]


07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: billt460] #4646058
01/25/18 03:31 PM
01/25/18 03:31 PM
Joined: Jan 2006
Posts: 2,434
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,434
Michigan
Originally Posted By: billt460
I'm starting to think whatever you save in dealing with this place, isn't worth all the aggravation, coupled with their slow motion shipping practices.


Shipping is beyond slow, it does not matter if you order guns, or ammo or anything else.


07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: umungus1122] #4646708
01/26/18 09:27 AM
01/26/18 09:27 AM
Joined: Jul 2012
Posts: 2,103
Nashville, TN via Memphis
john_pifer Offline
john_pifer  Offline
Joined: Jul 2012
Posts: 2,103
Nashville, TN via Memphis
Originally Posted By: umungus1122
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


Most places have a no-returns policy on ammo.


16 WRX - PPPP
07 Tacoma V6 - M1 EP 5W-30, Fram Ultra, 10K OCIs, 198K
07 Yamaha R1 - Rotella T6 5W-40, Bosch 3300
07 Yamaha YZ-250, Klotz, Rotella

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