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#4642782 - 01/22/18 10:58 AM Palmetto - CS
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!
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#4642814 - 01/22/18 11:16 AM Re: Palmetto - CS [Re: stockrex]
bubbatime Offline


Registered: 03/18/08
Posts: 5622
Loc: South Florida
That sucks. Looks like you are not going to get your rebate. They should give you a gift card for the rebate amount. Doubt they will though.

They can be hard to get a hold of.
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#4642822 - 01/22/18 11:23 AM Re: Palmetto - CS [Re: bubbatime]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: bubbatime
That sucks. Looks like you are not going to get your rebate. They should give you a gift card for the rebate amount. Doubt they will though.

They can be hard to get a hold of.


Ok, I will ask them for a gift card if I can them to answer :-(
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#4642946 - 01/22/18 01:24 PM Re: Palmetto - CS [Re: stockrex]
CT8 Offline


Registered: 10/09/14
Posts: 10938
Loc: Idaho
E mail them or call them at their retail outlets.
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#4643041 - 01/22/18 02:45 PM Re: Palmetto - CS [Re: stockrex]
gman2304 Online   content


Registered: 08/11/11
Posts: 3048
Loc: n.c.
Patience is the key when calling PSA. I have been on hold as long as 20 minutes when calling them but they’re helpful and courteous once they answer the phone. It’s not the customer service dept fault for being under staffed.

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#4643079 - 01/22/18 03:08 PM Re: Palmetto - CS [Re: stockrex]
dlundblad Offline


Registered: 09/30/13
Posts: 10011
Loc: Indiana
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


Edited by dlundblad (01/22/18 03:08 PM)
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#4643249 - 01/22/18 06:24 PM Re: Palmetto - CS [Re: dlundblad]
Balrog006 Offline


Registered: 08/09/16
Posts: 465
Loc: West Michigan
Originally Posted By: dlundblad
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


This exactly. I actually got the wrong ammo from them when I ordered a sale item. One call and they reshipped the correct stuff and sent an RMA from r the incorrect product. Quick, polite and efficient-no complains from me!
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#4643796 - 01/23/18 08:42 AM Re: Palmetto - CS [Re: Balrog006]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: Balrog006
Originally Posted By: dlundblad
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


This exactly. I actually got the wrong ammo from them when I ordered a sale item. One call and they reshipped the correct stuff and sent an RMA from r the incorrect product. Quick, polite and efficient-no complains from me!


What number did ya call bro?
I called their number on the website and was on hold for 30 mins about 2 times and they auto disconnected the line. what the gritz.
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#4644207 - 01/23/18 04:47 PM Re: Palmetto - CS [Re: stockrex]
umungus1122 Offline


Registered: 02/12/08
Posts: 1058
Loc: PA
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.
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#4645683 - 01/25/18 08:23 AM Re: Palmetto - CS [Re: umungus1122]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: umungus1122
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


I hear you bro, I am anxious to get this resolved.

I tried calling 2x, no dice, could not get through both times, 30 mins hold and then auto disconnect.
Sent email via website, no response, so sent another one today.
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#4645846 - 01/25/18 10:53 AM Re: Palmetto - CS [Re: stockrex]
eyeofthetiger Offline


Registered: 11/18/17
Posts: 683
Loc: South Carolina
Do you want me to go over there and band some heads together?
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#4645857 - 01/25/18 10:59 AM Re: Palmetto - CS [Re: stockrex]
billt460 Offline


Registered: 03/30/15
Posts: 4388
Loc: Glendale, Arizona
I'm starting to think whatever you save in dealing with this place, isn't worth all the aggravation, coupled with their slow motion shipping practices.

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#4646055 - 01/25/18 02:30 PM Re: Palmetto - CS [Re: eyeofthetiger]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: eyeofthetiger
Do you want me to go over there and band some heads together?


Lol, thanks for offer!
[I am sure they will pull [due to federal privacy laws we are unable to talk to you]
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#4646058 - 01/25/18 02:31 PM Re: Palmetto - CS [Re: billt460]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: billt460
I'm starting to think whatever you save in dealing with this place, isn't worth all the aggravation, coupled with their slow motion shipping practices.


Shipping is beyond slow, it does not matter if you order guns, or ammo or anything else.
_________________________
07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*

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#4646708 - 01/26/18 08:27 AM Re: Palmetto - CS [Re: umungus1122]
john_pifer Offline


Registered: 07/08/12
Posts: 1961
Loc: Nashville, TN via Memphis
Originally Posted By: umungus1122
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


Most places have a no-returns policy on ammo.
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