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Palmetto - CS #4642782
01/22/18 11:58 AM
01/22/18 11:58 AM
Joined: Jan 2006
Posts: 2,490
Michigan
stockrex Offline OP
stockrex  Offline OP

Joined: Jan 2006
Posts: 2,490
Michigan

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4642814
01/22/18 12:16 PM
01/22/18 12:16 PM
Joined: Mar 2008
Posts: 6,084
South Florida
bubbatime Offline
bubbatime  Offline

Joined: Mar 2008
Posts: 6,084
South Florida
That sucks. Looks like you are not going to get your rebate. They should give you a gift card for the rebate amount. Doubt they will though.

They can be hard to get a hold of.


17 Chrysler Pacifica Edge Syn 5W30
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10 Acura TSX 2.4 SuperTech Syn 5W20
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Re: Palmetto - CS [Re: bubbatime] #4642822
01/22/18 12:23 PM
01/22/18 12:23 PM
Joined: Jan 2006
Posts: 2,490
Michigan
stockrex Offline OP
stockrex  Offline OP

Joined: Jan 2006
Posts: 2,490
Michigan
Originally Posted By: bubbatime
That sucks. Looks like you are not going to get your rebate. They should give you a gift card for the rebate amount. Doubt they will though.

They can be hard to get a hold of.


Ok, I will ask them for a gift card if I can them to answer :-(


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4642946
01/22/18 02:24 PM
01/22/18 02:24 PM
Joined: Oct 2014
Posts: 13,293
Canyon County Idaho
CT8 Offline
CT8  Offline

Joined: Oct 2014
Posts: 13,293
Canyon County Idaho
E mail them or call them at their retail outlets.


2015 Ford F150 2.7
2018 Ford F350 6.2
Re: Palmetto - CS [Re: stockrex] #4643041
01/22/18 03:45 PM
01/22/18 03:45 PM
Joined: Aug 2011
Posts: 3,471
N.C.
gman2304 Online content
gman2304  Online Content

Joined: Aug 2011
Posts: 3,471
N.C.
Patience is the key when calling PSA. I have been on hold as long as 20 minutes when calling them but they’re helpful and courteous once they answer the phone. It’s not the customer service dept fault for being under staffed.

Re: Palmetto - CS [Re: stockrex] #4643079
01/22/18 04:08 PM
01/22/18 04:08 PM
Joined: Sep 2013
Posts: 10,899
Indiana
dlundblad Offline
dlundblad  Offline

Joined: Sep 2013
Posts: 10,899
Indiana
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.

Last edited by dlundblad; 01/22/18 04:08 PM.

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Re: Palmetto - CS [Re: dlundblad] #4643249
01/22/18 07:24 PM
01/22/18 07:24 PM
Joined: Aug 2016
Posts: 533
West Michigan
Balrog006 Offline
Balrog006  Offline

Joined: Aug 2016
Posts: 533
West Michigan
Originally Posted By: dlundblad
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


This exactly. I actually got the wrong ammo from them when I ordered a sale item. One call and they reshipped the correct stuff and sent an RMA from r the incorrect product. Quick, polite and efficient-no complains from me!


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M1Delvac 5w40 in OPE
Re: Palmetto - CS [Re: Balrog006] #4643796
01/23/18 09:42 AM
01/23/18 09:42 AM
Joined: Jan 2006
Posts: 2,490
Michigan
stockrex Offline OP
stockrex  Offline OP

Joined: Jan 2006
Posts: 2,490
Michigan
Originally Posted By: Balrog006
Originally Posted By: dlundblad
Originally Posted By: stockrex

Anyone ever have luck getting through to Palmetto State Armory's CS?

I ordered some ammo on the federal rebate, they shipped me a totally different SKU. Not happy right now!


No reason to get mad. Mistakes happen.

Their CS is top notch. Give them a call and they’ll make it right.

*Ive had good luck emailing them too.


This exactly. I actually got the wrong ammo from them when I ordered a sale item. One call and they reshipped the correct stuff and sent an RMA from r the incorrect product. Quick, polite and efficient-no complains from me!


What number did ya call bro?
I called their number on the website and was on hold for 30 mins about 2 times and they auto disconnected the line. what the gritz.


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4644207
01/23/18 05:47 PM
01/23/18 05:47 PM
Joined: Feb 2008
Posts: 1,159
PA
umungus1122 Offline
umungus1122  Offline

Joined: Feb 2008
Posts: 1,159
PA
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


'95 Chevy 1/2t 305 208k -NexGen Maxlife 5w-30, Wix filter
'89 Jeep Comanche 4.0 278k - GC 0w-30, Bosch LongLife filter
Re: Palmetto - CS [Re: umungus1122] #4645683
01/25/18 09:23 AM
01/25/18 09:23 AM
Joined: Jan 2006
Posts: 2,490
Michigan
stockrex Offline OP
stockrex  Offline OP

Joined: Jan 2006
Posts: 2,490
Michigan
Originally Posted By: umungus1122
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


I hear you bro, I am anxious to get this resolved.

I tried calling 2x, no dice, could not get through both times, 30 mins hold and then auto disconnect.
Sent email via website, no response, so sent another one today.


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: stockrex] #4645846
01/25/18 11:53 AM
01/25/18 11:53 AM
Joined: Nov 2017
Posts: 683
South Carolina
eyeofthetiger Offline
eyeofthetiger  Offline

Joined: Nov 2017
Posts: 683
South Carolina
Do you want me to go over there and band some heads together?


2017 Ford Fiesta 1.0T - Valvoline SynPower 5W-20, Motorcraft FL910S
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Re: Palmetto - CS [Re: stockrex] #4645857
01/25/18 11:59 AM
01/25/18 11:59 AM
Joined: Mar 2015
Posts: 5,815
Glendale, Arizona
billt460 Online content
billt460  Online Content

Joined: Mar 2015
Posts: 5,815
Glendale, Arizona
I'm starting to think whatever you save in dealing with this place, isn't worth all the aggravation, coupled with their slow motion shipping practices.

Re: Palmetto - CS [Re: eyeofthetiger] #4646055
01/25/18 03:30 PM
01/25/18 03:30 PM
Joined: Jan 2006
Posts: 2,490
Michigan
stockrex Offline OP
stockrex  Offline OP

Joined: Jan 2006
Posts: 2,490
Michigan
Originally Posted By: eyeofthetiger
Do you want me to go over there and band some heads together?


Lol, thanks for offer!
[I am sure they will pull [due to federal privacy laws we are unable to talk to you]


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: billt460] #4646058
01/25/18 03:31 PM
01/25/18 03:31 PM
Joined: Jan 2006
Posts: 2,490
Michigan
stockrex Offline OP
stockrex  Offline OP

Joined: Jan 2006
Posts: 2,490
Michigan
Originally Posted By: billt460
I'm starting to think whatever you save in dealing with this place, isn't worth all the aggravation, coupled with their slow motion shipping practices.


Shipping is beyond slow, it does not matter if you order guns, or ammo or anything else.


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Palmetto - CS [Re: umungus1122] #4646708
01/26/18 09:27 AM
01/26/18 09:27 AM
Joined: Jul 2012
Posts: 2,366
Nashville, TN via Memphis
john_pifer Offline
john_pifer  Offline

Joined: Jul 2012
Posts: 2,366
Nashville, TN via Memphis
Originally Posted By: umungus1122
If you miss the rebate deadline because of the screw up, I'd just return the ammo and tell them not to send the correct sku.


Most places have a no-returns policy on ammo.


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07 Tacoma V6 - M1 EP 5W-30, Fram Ultra, 10K OCIs, 208K
07 Yamaha R1 - Rotella T6 5W-40, Bosch 3300
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