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Spectrum #4634246
01/14/18 08:00 AM
01/14/18 08:00 AM
Joined: Oct 2006
Posts: 8,004
OH
grampi Offline OP
grampi  Offline OP
Joined: Oct 2006
Posts: 8,004
OH
Anyone here using Spectrum for their broadband service? Ours went out Friday, and I can connect now, but it's running extremely slow. Something still isn't right with their connection speed. Have you ever seen a repair take this long...it's been out/slow for almost 36 hours now...

Re: Spectrum [Re: grampi] #4634254
01/14/18 08:15 AM
01/14/18 08:15 AM
Joined: May 2005
Posts: 10,268
ROCHESTER, NY
Char Baby Offline
Char Baby  Offline
Joined: May 2005
Posts: 10,268
ROCHESTER, NY
You're exactly right. Same here!


"Retired"
-----------------------------------

'80 Firebird FORMULA V8/4bbl-purchased "NEW"
'15 Nissan Altima 2.5 SV
'15 Honda Civic LX(17K)
Re: Spectrum [Re: grampi] #4634280
01/14/18 08:50 AM
01/14/18 08:50 AM
Joined: Jul 2007
Posts: 4,196
Midwest USA
LoneRanger Offline
LoneRanger  Offline
Joined: Jul 2007
Posts: 4,196
Midwest USA
I left Spectrum when they were Time Warner Cable (TWC) for just these sort of reasons. Speeds consistently far below the subscribed tier, high latency, techs that couldn't fix it. Case in point, the coax cable going into the TWC (Spectrum) box on side of my house is bent into a sharp 90 degree angle. Anyone who knows broadband KNOWS you do not bend coax more than what it would bend around a coffee can (common rule of thumb). If that tight of a 90 deg is needed, you use an RG6 90 deg adapter.



'09 Subaru Forester ...................(QS HM 5W30)
'16 Moto Guzzi Stelvio 1200 .....(ENI i-Ride PG 10W60)
Re: Spectrum [Re: grampi] #4634401
01/14/18 10:35 AM
01/14/18 10:35 AM
Joined: Oct 2004
Posts: 3,075
Midwest, Illinois
beanoil Offline
beanoil  Offline
Joined: Oct 2004
Posts: 3,075
Midwest, Illinois
Started with Charter triple play for 90 for cable, internet, and phone.
After 2 years, went to over 200. No change in service or delivery method, and the updated menu screen promised for 8 months was never introduced. Maximum download speed tested by Ookla was never more than 60, even hooked directly to the modem.
Took all the hardware back to the local office on 12-14. I just got another bill from them. The local office never put in a disconnect order. Charter is a hot mess, providing a substandard, not as advertised level of service, and with poor front line employees.


beanoil: Tough under heat, real dirty afterwards.
Re: Spectrum [Re: grampi] #4634428
01/14/18 11:02 AM
01/14/18 11:02 AM
Joined: Sep 2007
Posts: 966
TX, USA
JMJNet Online content
JMJNet  Online Content
Joined: Sep 2007
Posts: 966
TX, USA
Posting here is not going to do you any good.

YOU NEED TO CALL THEM !!!!
or do the Chat.

While at it, ask for credit on your monthly billing for this issue.

They cannot fix what they don't know.

Last edited by JMJNet; 01/14/18 11:03 AM.

  • 2017 Toyota Sienna
  • 1995 GMC Suburban 6.5L Turbo Diesel


Re: Spectrum [Re: grampi] #4634494
01/14/18 11:49 AM
01/14/18 11:49 AM
Joined: Jul 2017
Posts: 542
Texas (south)
FermeLaPorte Offline
FermeLaPorte  Offline
Joined: Jul 2017
Posts: 542
Texas (south)
Spectrum took over TWC and ruined the service in my region. I think they might be in transition, but that's not excuse for the outages in my region.


Always Mobil 1
2014 1.6L Nissan Versa Sedan, 5 spd, 5k OCI.
2011 3.5L Chevrolet Impala, Automatic, 5k OCI.
Re: Spectrum [Re: grampi] #4634503
01/14/18 11:56 AM
01/14/18 11:56 AM
Joined: Jan 2015
Posts: 109
Maine
wormwood1978 Offline
wormwood1978  Offline
Joined: Jan 2015
Posts: 109
Maine
Last year Spectrum took over for TWC in my area. My price dropped and my internet is faster. In fact, I'm promised 60mbs and I average 60-100mbs. I'm also pleased with the Spectrum Roku app. Service has been extremely reliable although it was also with TWC. I'm very happy with Spectrum.

Re: Spectrum [Re: grampi] #4634541
01/14/18 12:16 PM
01/14/18 12:16 PM
Joined: Jun 2004
Posts: 2,316
St. Louis
MONKEYMAN Offline
MONKEYMAN  Offline
Joined: Jun 2004
Posts: 2,316
St. Louis
It is pretty stable at home now. But they did run a new buried cable this summer. I have learned to verify speed with speed test and power cycle modem/router and restart computer. Most of the time that is all I need.

We also use it at work in houses and apartments set up by our IT department. I check speed test when I arrive. Sometimes just need to restart computer.

I agree with calling. I have called them many times more about TV poor picture at one apartment on Fridays. In my experience they just keep getting better as they build better infrastructure.


Truth alone triumphs, not untruth.

2017 Elantra SE
Re: Spectrum [Re: JMJNet] #4634560
01/14/18 12:30 PM
01/14/18 12:30 PM
Joined: Nov 2011
Posts: 4,850
MTL, CANADA
Rolla07 Offline
Rolla07  Offline
Joined: Nov 2011
Posts: 4,850
MTL, CANADA
Originally Posted By: JMJNet
Posting here is not going to do you any good.

YOU NEED TO CALL THEM !!!!
or do the Chat.

While at it, ask for credit on your monthly billing for this issue.

They cannot fix what they don't know.


+1


2007 Corolla Red Pearl 155k miles
PP 0w20 & ST 4967

Re: Spectrum [Re: grampi] #4634647
01/14/18 01:45 PM
01/14/18 01:45 PM
Joined: Jul 2011
Posts: 754
MO
wkcars Offline
wkcars  Offline
Joined: Jul 2011
Posts: 754
MO
Same thing happened here over the holidays, it was out half a day and after it came back on it was on and off for minutes at a time, not sure if iís a coincidence but the next business day is when it was back to normal so maybe holiday or weekend they fix it best they can and then if thereís still problems they fix it properly when eveyone is back to work.

Re: Spectrum [Re: grampi] #4634678
01/14/18 02:16 PM
01/14/18 02:16 PM
Joined: Jun 2004
Posts: 2,316
St. Louis
MONKEYMAN Offline
MONKEYMAN  Offline
Joined: Jun 2004
Posts: 2,316
St. Louis
I bet when everyone started connecting all their Smart TVs and other devices did not help.


Truth alone triumphs, not untruth.

2017 Elantra SE
Re: Spectrum [Re: LoneRanger] #4634687
01/14/18 02:27 PM
01/14/18 02:27 PM
Joined: Aug 2017
Posts: 534
Nebraska
BJD78 Offline
BJD78  Offline
Joined: Aug 2017
Posts: 534
Nebraska
used to have TW and the constant buffering was a pain. Couldnt watch a netflix show without it buffering several times. calling tech support was a joke lucky if they could show up within 5 days. techs were clueless all they did was change out routers for another used router. Was so glad when Windstream came to town and we dropped TW like a bad habit and never looked back. Now they have a new name Spectum, but they are the same crooks with a new coat of paint. A quick google search reveals tons of complaints about Spectrum. Other providers suck too, but at least with windstream we have the speed to never have buffering when trying to use the PC. i would not wish spectrum on my enemies.


2010 Forester:122K
2009 Sonata :189K
2010 Tucson:55K

OCI 5K using the cheapest dino oil I can buy,usually NAPA or TSC Travelers oil.
Re: Spectrum [Re: grampi] #4634690
01/14/18 02:31 PM
01/14/18 02:31 PM
Joined: Aug 2017
Posts: 534
Nebraska
BJD78 Offline
BJD78  Offline
Joined: Aug 2017
Posts: 534
Nebraska
I would say if you have another internet provider drop spectrum. Of course some places do not have much competition. Where i am we have Spectrum/TW, windstream, Allo, and internet Nebraska. any of them are better than Spectrum. I dumped TW years ago when windstream came it. Competition was expected to make TW up it's game but it didnt now they are Spectrum and still bad.


2010 Forester:122K
2009 Sonata :189K
2010 Tucson:55K

OCI 5K using the cheapest dino oil I can buy,usually NAPA or TSC Travelers oil.
Re: Spectrum [Re: grampi] #4634730
01/14/18 03:16 PM
01/14/18 03:16 PM
Joined: Oct 2006
Posts: 8,004
OH
grampi Offline OP
grampi  Offline OP
Joined: Oct 2006
Posts: 8,004
OH
I've had their service since we moved here in '04. Back then it was called Road Runner, then became TWC, and now Spectrum. This is actually the first problem we've had from them since '04. For the one suggesting I contact them...I did, and they said they knew about the outage and were working on it. It appears to be fully restored now. It was out for close to 48 hours...

Re: Spectrum [Re: grampi] #4634870
01/14/18 05:45 PM
01/14/18 05:45 PM
Joined: May 2014
Posts: 3,661
Columbus,Nebraska
Yah-Tah-Hey Offline
Yah-Tah-Hey  Offline
Joined: May 2014
Posts: 3,661
Columbus,Nebraska
Spectrum is the only cable service in our city. About fifty per cent of the time, my screen comes on pink and Spectrum has been unable to fix the problem. Of course when I get them to come out, the *&^^% TV comes on with nice picture, never comes on pink. Next time I turn set on, you guessed it, PINK.


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