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Craftsman tool warranty #4629485
01/09/18 05:36 PM
01/09/18 05:36 PM
Joined: May 2010
Posts: 419
Pittsburgh PA USA
Milkman Offline OP
Milkman  Offline OP
Joined: May 2010
Posts: 419
Pittsburgh PA USA
I was doing some work on my Daughter's car today. My 30+ year old Craftsman 1/2 ratchet stopped working in reverse. It appears that something is wrong with the lever mechanism that you flip to go from forward to reverse. Has anyone had any dealings with Sears lately and how did Sears handle this. I don't want a Chineese wrench. Is it possible to rebuild the ratchet that I have ?

Thanks


2018 Dodge Charger R/T 5.7 Hemi (Mine)
2010 Chevrolet Malibu LT (Hers)

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Re: Craftsman tool warranty [Re: Milkman] #4629497
01/09/18 05:47 PM
01/09/18 05:47 PM
Joined: Jan 2018
Posts: 534
San Antonio, TX
das_peikko Offline
das_peikko  Offline
Joined: Jan 2018
Posts: 534
San Antonio, TX
Sears will replace it with a Chinese made ratchet.

Be prepared to spend about $45 for a good USA made ratchet.

Last one, act now.
https://www.ebay.com/itm/1-2-Drive-Willi...HA/321777532488

Re: Craftsman tool warranty [Re: Milkman] #4629504
01/09/18 05:54 PM
01/09/18 05:54 PM
Joined: Nov 2013
Posts: 1,916
Chicago, IL
EdwardC Offline
EdwardC  Offline
Joined: Nov 2013
Posts: 1,916
Chicago, IL
There are rebuild kits available out there, check out eBay.

Re: Craftsman tool warranty [Re: EdwardC] #4629505
01/09/18 05:56 PM
01/09/18 05:56 PM
Joined: Jan 2012
Posts: 80
Ontario, Canada
Planb Offline
Planb  Offline
Joined: Jan 2012
Posts: 80
Ontario, Canada
Originally Posted By: EdwardC
There are rebuild kits available out there, check out eBay.


+1


Team Junk
Re: Craftsman tool warranty [Re: Milkman] #4629513
01/09/18 06:01 PM
01/09/18 06:01 PM
Joined: Jun 2015
Posts: 653
Arizona
Kawiguy454 Offline
Kawiguy454  Offline
Joined: Jun 2015
Posts: 653
Arizona
ACO Hardware will do the swap. I partially sheared a 1/2-3/8 adapter not long ago and the new one actually looked like it was made better. time will tell.

Re: Craftsman tool warranty [Re: Kawiguy454] #4629519
01/09/18 06:05 PM
01/09/18 06:05 PM
Joined: Oct 2004
Posts: 7,962
Cincinnati, OH, USA
bullwinkle Offline
bullwinkle  Offline
Joined: Oct 2004
Posts: 7,962
Cincinnati, OH, USA
Originally Posted By: Kawiguy454
ACO Hardware will do the swap. I partially sheared a 1/2-3/8 adapter not long ago and the new one actually looked like it was made better. time will tell.
I literally was talking to the owner of my local Ace 3 days ago about this-he says they can order anything I need and will honor the warranty, even on my older stuff. The Chinese made ratchets & others are a shame, though.


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Re: Craftsman tool warranty [Re: Milkman] #4629527
01/09/18 06:14 PM
01/09/18 06:14 PM
Joined: Mar 2017
Posts: 5,388
Soviet State of Washington
PimTac Online content
PimTac  Online Content
Joined: Mar 2017
Posts: 5,388
Soviet State of Washington
The Stanley Black and Decker stuff is nothing like the old Craftsman.


2017 Mazda CX-5 Grand Touring

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Re: Craftsman tool warranty [Re: Milkman] #4629538
01/09/18 06:27 PM
01/09/18 06:27 PM
Joined: Dec 2011
Posts: 436
Connecticut 06033
oilmutt Online content
oilmutt  Online Content
Joined: Dec 2011
Posts: 436
Connecticut 06033
Sears will give you a used rebuilt one!


'05 Chevy Malibu 6cyl,119k, Syn. Oil (owned)
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Re: Craftsman tool warranty [Re: Milkman] #4629544
01/09/18 06:31 PM
01/09/18 06:31 PM
Joined: Jun 2003
Posts: 33,071
ME
eljefino Offline
eljefino  Offline
Joined: Jun 2003
Posts: 33,071
ME
Get us pictures of your current ratchet. There may be snap rings etc.

You could also just dip the whole lower inch in a small can of ATF to see if it frees things up.

I had a crabby ratchet come back to life after a simple disassembly and reassembly. Used vaseline for grease, possibly not the best option, but all I had on me.

Re: Craftsman tool warranty [Re: eljefino] #4629562
01/09/18 06:50 PM
01/09/18 06:50 PM
Joined: Mar 2008
Posts: 5,839
South Florida
bubbatime Offline
bubbatime  Offline
Joined: Mar 2008
Posts: 5,839
South Florida
Originally Posted By: eljefino
You could also just dip the whole lower inch in a small can of ATF to see if it frees things up.


This alone will fix most of the "broken" ratchets out there.


17 Chrysler Pacifica Mobil 1 5W30
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Re: Craftsman tool warranty [Re: Milkman] #4629572
01/09/18 07:04 PM
01/09/18 07:04 PM
Joined: May 2010
Posts: 419
Pittsburgh PA USA
Milkman Offline OP
Milkman  Offline OP
Joined: May 2010
Posts: 419
Pittsburgh PA USA
I had forgotten about the ATF fix. Will try it and report back. Thanks


2018 Dodge Charger R/T 5.7 Hemi (Mine)
2010 Chevrolet Malibu LT (Hers)

Good cars...

Re: Craftsman tool warranty [Re: Milkman] #4629611
01/09/18 07:35 PM
01/09/18 07:35 PM
Joined: Mar 2004
Posts: 20,747
Upstate NY
Donald Offline
Donald  Offline
Joined: Mar 2004
Posts: 20,747
Upstate NY
Working in the Sears tool area for awhile I can tell you exactly what they will do. They will give you another rebuilt ratchet wrench assuming it's the standard one. That's the only one they have rebuild kits for. It will be a Chinese one. If you have one of the expensive fine tooth ratchets they will probably give you a new one.

It all comes down to what rebuild kits they have.

The crazy thing that would happen would be when someone comes in with a bucket of broken rusty Craftsman tools from yard sales and want all new.


2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: Craftsman tool warranty [Re: Donald] #4629658
01/09/18 08:08 PM
01/09/18 08:08 PM
Joined: Aug 2010
Posts: 5,651
Champlain/Hudson Valley
Kira Offline
Kira  Offline
Joined: Aug 2010
Posts: 5,651
Champlain/Hudson Valley
The sooner you execute your warranty swap AT SEARS, the better.

Friend had an SK 1/2" ratchet which was failing. We had no idea of the ATF fix. I mailed it to Chitown and they sent a fresh one.

The secretary actually called to let me know it was coming. WILD!

Re: Craftsman tool warranty [Re: Milkman] #4629752
01/09/18 09:05 PM
01/09/18 09:05 PM
Joined: Dec 2006
Posts: 4,219
Port Orange, Florida
Panzerman Offline
Panzerman  Offline
Joined: Dec 2006
Posts: 4,219
Port Orange, Florida
Having used Craftsman tools since I was a little kid and my Dad loved them I would have to return Craftsman tools that were severely abused in a truck garage with no hassle and complete satisfaction.
As a adult the last tool I took back was a 1/2 rachet that I no longer work on truck but I will admit broke under a pipe. They gave me a beat up, severely scared rachet in exchange which I wasn't happy.
To which they pointed out repair or exchange nothing about what they exchange it with. That was my last trip to Sears. They know they are finished they don't care about customer satisfaction.
I just go to Harbor Freight or buy used top name tools at Estates.
That said new Chinese tools are better than old name brand tools. Precision casting and automatically controlled machining are turning out quality tools. I wouldn't expect Craftsman to improve now Stanley owns them, I think their time has passed.



2006 Dodge Ram 2500 Hemi 4x4
2016 Dodge Challenger Scat Pack
Re: Craftsman tool warranty [Re: Milkman] #4629791
01/09/18 09:42 PM
01/09/18 09:42 PM
Joined: Aug 2007
Posts: 1,792
.
Michael_P Offline
Michael_P  Offline
Joined: Aug 2007
Posts: 1,792
.
If you like the traditional style American made Craftsman ratchets and there is a Menard's near by, look at MasterForce. They are USA made and are built well and come with a lifetime warranty. The only thing is the reverse lever works opposite of Craftsman. No big deal to me. MasterForce ratchets are the best value in USA made ratchets today IMO.

MasterForce 1/2" ratchet

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