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Doctor Appointments #4617647
12/29/17 10:21 AM
12/29/17 10:21 AM
Joined: Oct 2008
Posts: 5,466
Buckley, Wa.
andrewg Offline OP
andrewg  Offline OP
Joined: Oct 2008
Posts: 5,466
Buckley, Wa.
How many of you have experienced having to always wait PAST your appointment time until you get called back into the exam room?

I am absolutely FED UP with doctor offices doing this! Yesterday, my wife had a 2:15 appointment with her doctor. We had arrived, promptly, and even a little early. We both do this to make sure we never miss our appointment time, and because we are the type of people that are never late unless unforeseen circumstances occur. Upon arrival, the desk person says..."Oh, you're early". We said we knew that but would better be a bit early than late. Then, as our appointment time came and went.....I knew what we were in for. Fifteen minutes....twenty minutes....30 minutes.......then, FINALLY, 45 darn minutes later she gets called back!!! As I've not been with her before to this doctor she told me this ALWAYS happens here! I was very upset. I spoke very loudly so the desk people could here me and said that OUR time is just as important as the doctors and this was ridiculous! You know what though? I have found that no matter what doctor I go to, this is the norm! At least fifteen to twenty minutes past my appointment time IS normal. Why is this? The doctor offices sometimes warn you that if you miss your appointment time they will CHARGE you an office visit! Yet....they can make you wait WELL past your appointment time and think nothing of it! I'm darn tired of it!!!! Last year I was so ticked that I walked out of two appointments because they didn't see my at my scheduled time. I told the desk person that my time was important to me and that I can't sit around past my appointed time. They didn't care.

Anybody else have this problem? Are doctors GODS or something? This needs to stop.


2016 Honda Civic LX Coupe
2016 Toyota Rav4
2012 Honda Ridgeline
2017 Arima Sea Ranger HT 21'
2017 Vespa Sprint S 150

Re: Doctor Appointments [Re: andrewg] #4617656
12/29/17 10:30 AM
12/29/17 10:30 AM
Joined: Mar 2017
Posts: 675
West Ma.
rollinpete Offline
rollinpete  Offline
Joined: Mar 2017
Posts: 675
West Ma.
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...


Pete.
97 Ford Expl.Sport 4.0 ohv 4wd 5spddrive185k miles
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Re: Doctor Appointments [Re: andrewg] #4617657
12/29/17 10:30 AM
12/29/17 10:30 AM
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Reddy45 Offline
Reddy45  Offline
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
I'm surprised you aren't just seeing a PA instead of a doc.

Also the doctors can get delayed by drug rep meetings. Blame the pharmaceutical industry for some of it.

Re: Doctor Appointments [Re: andrewg] #4617661
12/29/17 10:32 AM
12/29/17 10:32 AM
Joined: Feb 2008
Posts: 961
Louisiana
millerbl00 Offline
millerbl00  Offline
Joined: Feb 2008
Posts: 961
Louisiana
No excuse but doctors are swamped with patients. They over book because of insurance they sometimes only get paid very little or none at all. Just a broke medical system....

Re: Doctor Appointments [Re: andrewg] #4617663
12/29/17 10:32 AM
12/29/17 10:32 AM
Joined: Apr 2010
Posts: 4,551
Storrs, Connecticut
jeepman3071 Offline
jeepman3071  Offline
Joined: Apr 2010
Posts: 4,551
Storrs, Connecticut


2000 Jeep Cherokee 4.0L (181k) - Pennzoil 10w30, Napa Gold 1516, Magnefine trans filter
2009 BMW 328i (35k) - Castrol Edge Euro 0w40, MANN HU816X
Re: Doctor Appointments [Re: andrewg] #4617664
12/29/17 10:33 AM
12/29/17 10:33 AM
Joined: Dec 2008
Posts: 2,407
CA
raytseng Offline
raytseng  Offline
Joined: Dec 2008
Posts: 2,407
CA
its not that the doctors are gods, they are getting behind schedule. They are getting behind schedule partially because some insurance or administrator has specified they should be seeing like 10patients per hour so should only slot 6mins per patient, for which they dont feel is enough time to properly practice medicine.
If you put yourself in their shoes you can see why they seemingly don't care about being late when they're helping someone else who needs more thn the 6min cause they might be sicker.
If you're well enough that you literally are walking out, obviously you are not that sick. They aren't really scrounging to get your 10 out of 10 on the customwr feedback form or to see you every 6mo for a service like a car dealership.

If you were paying fully out of pocket for the cost of a doctor at concierge or private doctor that doesn't have to deal with insurance or hmo, I bet you will not have this issue.

Don't hate the doctors, hate the game. Your option is to schedule your appointments first thing early in the morning before they get behind.

Last edited by raytseng; 12/29/17 10:40 AM.
Re: Doctor Appointments [Re: andrewg] #4617667
12/29/17 10:35 AM
12/29/17 10:35 AM
Joined: Jan 2011
Posts: 3,246
PV Az
AZjeff Offline
AZjeff  Offline
Joined: Jan 2011
Posts: 3,246
PV Az
Have to ask, did you just notice this? I can remember my mother being unhappy about it 50 years ago. Gotta stop? Right.

The problem with walking out mad is you've already invested that time in that appointment so you have to do it all over again. As you said it didn't bother the staff so what do you gain?

Agree with early appointments. You get to be the one to start the back-up!


86 Samurai 1.3 leftovers
14 RAV4 2.5 5W-20 PP
16 Silverado 1500 4.3, DI, AFM 5W-30 PP

The most important thing to do in your life is to not interfere with someone else's life. - Frank Zappa

Re: Doctor Appointments [Re: raytseng] #4617669
12/29/17 10:36 AM
12/29/17 10:36 AM
Joined: Apr 2010
Posts: 4,551
Storrs, Connecticut
jeepman3071 Offline
jeepman3071  Offline
Joined: Apr 2010
Posts: 4,551
Storrs, Connecticut
Originally Posted By: raytseng
its not that the doctors are gods, they are getting behind schedule. They are getting behind schedule partially because some insurance or administrator has specified they should be seeing like 10patients per hour so should only slot 6mins per patient, for whixh they dont feel is enough time to properly practice medicine.

If you were paying fully out of pocket for the cost of a doctor at concierge or private doctor I bet you will not have this issue.

Dont hate the doctors hate the game. Your option is to schedule your appointments first thing early in the morning before they get behind.


This. Our medical system is very out of whack. A family friend is a surgeon in Miami. He has recommended surgeries to patients that the insurance company has denied because of some book they have telling them what is needed. This usually results in said patient needing a more serious, invasive, and expensive surgery down the road.


2000 Jeep Cherokee 4.0L (181k) - Pennzoil 10w30, Napa Gold 1516, Magnefine trans filter
2009 BMW 328i (35k) - Castrol Edge Euro 0w40, MANN HU816X
Re: Doctor Appointments [Re: rollinpete] #4617670
12/29/17 10:36 AM
12/29/17 10:36 AM
Joined: Aug 2008
Posts: 2,181
Cali
Malo83 Offline
Malo83  Offline
Joined: Aug 2008
Posts: 2,181
Cali
Originally Posted By: rollinpete
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...


Yup! always schedule for 8am, usually the first or second one in line. Cheers2

Re: Doctor Appointments [Re: andrewg] #4617671
12/29/17 10:37 AM
12/29/17 10:37 AM
Joined: Jul 2013
Posts: 2,282
Outer Banks, NC
NormanBuntz Offline
NormanBuntz  Offline
Joined: Jul 2013
Posts: 2,282
Outer Banks, NC
Mostly it's due to overbooking and urgent care patients. I hate it.


2017 Honda Odyssey SE, 16K
2013 Honda Accord LX, 58K
2007 Honda Ridgeline RTS, 88K
2007 Infiniti M35, 107K
Re: Doctor Appointments [Re: rollinpete] #4617675
12/29/17 10:37 AM
12/29/17 10:37 AM
Joined: Nov 2013
Posts: 1,950
Chicago, IL
EdwardC Offline
EdwardC  Offline
Joined: Nov 2013
Posts: 1,950
Chicago, IL
Originally Posted By: rollinpete
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...


Yeah, I think it's become common for doctor's offices to get behind. I always try to book the first appointment available for the day, usually moves quicker that way. Some times I have to wait for the doctor to arrive!

Re: Doctor Appointments [Re: rollinpete] #4617681
12/29/17 10:43 AM
12/29/17 10:43 AM
Joined: Jun 2003
Posts: 10,534
Illinois
javacontour Online content
javacontour  Online Content
Joined: Jun 2003
Posts: 10,534
Illinois
Ditto,

Now the Dr can still be running late. But it's less likely that he will be getting behind on his patients if you are the first visit of his day.

Originally Posted By: rollinpete
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...


network down, IP packets delivered via UPS -BOFH
Re: Doctor Appointments [Re: andrewg] #4617683
12/29/17 10:45 AM
12/29/17 10:45 AM
Joined: Dec 2004
Posts: 2,564
Chicago Area
opus1 Offline
opus1  Offline
Joined: Dec 2004
Posts: 2,564
Chicago Area
My PCP once was 40 minutes late for me and I was the first one of the day, so that's no guarantee. Although usually that works for me.

My dentist, on the other hand, is like clockwork. Never had to wait past time even if I was an emergency at end-of-day.


Current Fleet:

2010 Hyundai Sonata GLS
2009 Chevy Cobalt SS Sedan (yes,the turbo)
2002 Dodge Dakota SXT Club Cab
1994 Ford Ranger XLT (RIP, Dad)
Re: Doctor Appointments [Re: andrewg] #4617684
12/29/17 10:45 AM
12/29/17 10:45 AM
Joined: May 2015
Posts: 2,009
America
Alfred_B Online content
Alfred_B  Online Content
Joined: May 2015
Posts: 2,009
America
To make money, they have to make sure they overbook the day (to account for any last minute cancellations or no-shows). Also, they cannot spend too much time on a patient -- 3-4 minutes per patient is the ideal time to diagnose the problem and prescribe medication or refer to a specialist.

If there were no shows, they would see 12-15 patients an hour. To account for no-shows, make it 16-17 appointments per hour.

So by the end of the day, the delays are inevitable. Irritating to the patient but $$$ in the bank.

ALSO -- patients are the least important factor in our healthcare industry.

Re: Doctor Appointments [Re: jeepman3071] #4617687
12/29/17 10:49 AM
12/29/17 10:49 AM
Joined: May 2015
Posts: 2,009
America
Alfred_B Online content
Alfred_B  Online Content
Joined: May 2015
Posts: 2,009
America
Originally Posted By: jeepman3071
Originally Posted By: raytseng
its not that the doctors are gods, they are getting behind schedule. They are getting behind schedule partially because some insurance or administrator has specified they should be seeing like 10patients per hour so should only slot 6mins per patient, for whixh they dont feel is enough time to properly practice medicine.

If you were paying fully out of pocket for the cost of a doctor at concierge or private doctor I bet you will not have this issue.

Dont hate the doctors hate the game. Your option is to schedule your appointments first thing early in the morning before they get behind.


This. Our medical system is very out of whack. A family friend is a surgeon in Miami. He has recommended surgeries to patients that the insurance company has denied because of some book they have telling them what is needed. This usually results in said patient needing a more serious, invasive, and expensive surgery down the road.


It's called Milliman Care Guidelines. It's there to reduce the cost of healthcare b preventing unnecessary procedures. I.e. denial of care to make sure the bottom line of the commercial insurers is not harmed.

Down the road means it will be Medicare's problem, not theirs.

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