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#4617647 - 12/29/17 10:21 AM Doctor Appointments
andrewg Offline


Registered: 10/05/08
Posts: 5466
Loc: Buckley, Wa.
How many of you have experienced having to always wait PAST your appointment time until you get called back into the exam room?

I am absolutely FED UP with doctor offices doing this! Yesterday, my wife had a 2:15 appointment with her doctor. We had arrived, promptly, and even a little early. We both do this to make sure we never miss our appointment time, and because we are the type of people that are never late unless unforeseen circumstances occur. Upon arrival, the desk person says..."Oh, you're early". We said we knew that but would better be a bit early than late. Then, as our appointment time came and went.....I knew what we were in for. Fifteen minutes....twenty minutes....30 minutes.......then, FINALLY, 45 darn minutes later she gets called back!!! As I've not been with her before to this doctor she told me this ALWAYS happens here! I was very upset. I spoke very loudly so the desk people could here me and said that OUR time is just as important as the doctors and this was ridiculous! You know what though? I have found that no matter what doctor I go to, this is the norm! At least fifteen to twenty minutes past my appointment time IS normal. Why is this? The doctor offices sometimes warn you that if you miss your appointment time they will CHARGE you an office visit! Yet....they can make you wait WELL past your appointment time and think nothing of it! I'm darn tired of it!!!! Last year I was so ticked that I walked out of two appointments because they didn't see my at my scheduled time. I told the desk person that my time was important to me and that I can't sit around past my appointed time. They didn't care.

Anybody else have this problem? Are doctors GODS or something? This needs to stop.
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#4617656 - 12/29/17 10:30 AM Re: Doctor Appointments [Re: andrewg]
rollinpete Offline


Registered: 03/20/17
Posts: 444
Loc: West Ma.
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...
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#4617657 - 12/29/17 10:30 AM Re: Doctor Appointments [Re: andrewg]
Reddy45 Offline


Registered: 08/15/08
Posts: 2962
Loc: USA
I'm surprised you aren't just seeing a PA instead of a doc.

Also the doctors can get delayed by drug rep meetings. Blame the pharmaceutical industry for some of it.

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#4617661 - 12/29/17 10:32 AM Re: Doctor Appointments [Re: andrewg]
millerbl00 Offline


Registered: 02/11/08
Posts: 919
Loc: Louisiana
No excuse but doctors are swamped with patients. They over book because of insurance they sometimes only get paid very little or none at all. Just a broke medical system....

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#4617663 - 12/29/17 10:32 AM Re: Doctor Appointments [Re: andrewg]
jeepman3071 Offline


Registered: 04/15/10
Posts: 4206
Loc: Storrs, Connecticut
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#4617664 - 12/29/17 10:33 AM Re: Doctor Appointments [Re: andrewg]
raytseng Offline


Registered: 12/11/08
Posts: 2332
Loc: CA
its not that the doctors are gods, they are getting behind schedule. They are getting behind schedule partially because some insurance or administrator has specified they should be seeing like 10patients per hour so should only slot 6mins per patient, for which they dont feel is enough time to properly practice medicine.
If you put yourself in their shoes you can see why they seemingly don't care about being late when they're helping someone else who needs more thn the 6min cause they might be sicker.
If you're well enough that you literally are walking out, obviously you are not that sick. They aren't really scrounging to get your 10 out of 10 on the customwr feedback form or to see you every 6mo for a service like a car dealership.

If you were paying fully out of pocket for the cost of a doctor at concierge or private doctor that doesn't have to deal with insurance or hmo, I bet you will not have this issue.

Don't hate the doctors, hate the game. Your option is to schedule your appointments first thing early in the morning before they get behind.


Edited by raytseng (12/29/17 10:40 AM)

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#4617667 - 12/29/17 10:35 AM Re: Doctor Appointments [Re: andrewg]
AZjeff Offline


Registered: 01/14/11
Posts: 2629
Loc: PV Az
Have to ask, did you just notice this? I can remember my mother being unhappy about it 50 years ago. Gotta stop? Right.

The problem with walking out mad is you've already invested that time in that appointment so you have to do it all over again. As you said it didn't bother the staff so what do you gain?

Agree with early appointments. You get to be the one to start the back-up!
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#4617669 - 12/29/17 10:36 AM Re: Doctor Appointments [Re: raytseng]
jeepman3071 Offline


Registered: 04/15/10
Posts: 4206
Loc: Storrs, Connecticut
Originally Posted By: raytseng
its not that the doctors are gods, they are getting behind schedule. They are getting behind schedule partially because some insurance or administrator has specified they should be seeing like 10patients per hour so should only slot 6mins per patient, for whixh they dont feel is enough time to properly practice medicine.

If you were paying fully out of pocket for the cost of a doctor at concierge or private doctor I bet you will not have this issue.

Dont hate the doctors hate the game. Your option is to schedule your appointments first thing early in the morning before they get behind.


This. Our medical system is very out of whack. A family friend is a surgeon in Miami. He has recommended surgeries to patients that the insurance company has denied because of some book they have telling them what is needed. This usually results in said patient needing a more serious, invasive, and expensive surgery down the road.
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#4617670 - 12/29/17 10:36 AM Re: Doctor Appointments [Re: rollinpete]
Malo83 Offline


Registered: 08/08/08
Posts: 1999
Loc: Cali
Originally Posted By: rollinpete
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...


Yup! always schedule for 8am, usually the first or second one in line. Cheers2

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#4617671 - 12/29/17 10:37 AM Re: Doctor Appointments [Re: andrewg]
NormanBuntz Offline


Registered: 07/27/13
Posts: 2120
Loc: Outer Banks, NC
Mostly it's due to overbooking and urgent care patients. I hate it.
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#4617675 - 12/29/17 10:37 AM Re: Doctor Appointments [Re: rollinpete]
EdwardC Offline


Registered: 11/14/13
Posts: 1862
Loc: Chicago, IL
Originally Posted By: rollinpete
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...


Yeah, I think it's become common for doctor's offices to get behind. I always try to book the first appointment available for the day, usually moves quicker that way. Some times I have to wait for the doctor to arrive!

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#4617681 - 12/29/17 10:43 AM Re: Doctor Appointments [Re: rollinpete]
javacontour Offline


Registered: 06/26/03
Posts: 10305
Loc: Illinois
Ditto,

Now the Dr can still be running late. But it's less likely that he will be getting behind on his patients if you are the first visit of his day.

Originally Posted By: rollinpete
Used to happen to me all the time...Now I try and make my appointments early in the morning around 8am to 9am doesn't happen anymore...
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#4617683 - 12/29/17 10:45 AM Re: Doctor Appointments [Re: andrewg]
opus1 Offline


Registered: 12/13/04
Posts: 2497
Loc: Chicago Area
My PCP once was 40 minutes late for me and I was the first one of the day, so that's no guarantee. Although usually that works for me.

My dentist, on the other hand, is like clockwork. Never had to wait past time even if I was an emergency at end-of-day.
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#4617684 - 12/29/17 10:45 AM Re: Doctor Appointments [Re: andrewg]
Alfred_B Offline


Registered: 05/12/15
Posts: 1965
Loc: America
To make money, they have to make sure they overbook the day (to account for any last minute cancellations or no-shows). Also, they cannot spend too much time on a patient -- 3-4 minutes per patient is the ideal time to diagnose the problem and prescribe medication or refer to a specialist.

If there were no shows, they would see 12-15 patients an hour. To account for no-shows, make it 16-17 appointments per hour.

So by the end of the day, the delays are inevitable. Irritating to the patient but $$$ in the bank.

ALSO -- patients are the least important factor in our healthcare industry.

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#4617687 - 12/29/17 10:49 AM Re: Doctor Appointments [Re: jeepman3071]
Alfred_B Offline


Registered: 05/12/15
Posts: 1965
Loc: America
Originally Posted By: jeepman3071
Originally Posted By: raytseng
its not that the doctors are gods, they are getting behind schedule. They are getting behind schedule partially because some insurance or administrator has specified they should be seeing like 10patients per hour so should only slot 6mins per patient, for whixh they dont feel is enough time to properly practice medicine.

If you were paying fully out of pocket for the cost of a doctor at concierge or private doctor I bet you will not have this issue.

Dont hate the doctors hate the game. Your option is to schedule your appointments first thing early in the morning before they get behind.


This. Our medical system is very out of whack. A family friend is a surgeon in Miami. He has recommended surgeries to patients that the insurance company has denied because of some book they have telling them what is needed. This usually results in said patient needing a more serious, invasive, and expensive surgery down the road.


It's called Milliman Care Guidelines. It's there to reduce the cost of healthcare b preventing unnecessary procedures. I.e. denial of care to make sure the bottom line of the commercial insurers is not harmed.

Down the road means it will be Medicare's problem, not theirs.

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