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Run Flats and Warranty #4611254
12/22/17 02:01 PM
12/22/17 02:01 PM
Joined: Jul 2011
Posts: 227
NY
rfeir Offline OP
rfeir  Offline OP

Joined: Jul 2011
Posts: 227
NY
My brand new BMW came with Pirelli P7 run flats and one immediately picked up a 1//2" tack. Dealer told me that run flats cannot be repaired and that they come with no road hazard protection program or warranty. Dealer wanted $330.00 for one new tire, installed. (Tire Rack wanted $200 for an official BMW P7).

I called BMW customer relations who asked why the dealer did not call Pirelli. I took it upon myself to call Pirelli who informed me that all their run flats carry a lifetime road hazard protection program. I then called several other BMW service departments and they were all surprised to learn about this program. BMW does not provide its customers with a written tire warranty, only a CD-ROM disk which cannot be read by the vehicles CD player.

After making a huge stink the dealer finally agreed to provide me with a new tire at no charge.

I can't imagine how may customers have been charged for tires covered by the hazard protection program.

Last edited by rfeir; 12/22/17 02:01 PM.

RPF
Re: Run Flats and Warranty [Re: rfeir] #4611276
12/22/17 02:16 PM
12/22/17 02:16 PM
Joined: Jun 2005
Posts: 12,182
Santa Barbara, CA
bdcardinal Offline
bdcardinal  Offline

Joined: Jun 2005
Posts: 12,182
Santa Barbara, CA
FWIW getting Pirelli to actually cover the warranty is like pulling teeth. We have had them approve tires for replacement, and then deny coverage after we ship them in.


2014 Ford Mustang GT Track Pack
1995 Ford Mustang GT

Ford/Mazda Parts Counter
NRA Benefactor Member
Opinions expressed are my own.
Re: Run Flats and Warranty [Re: rfeir] #4611440
12/22/17 04:51 PM
12/22/17 04:51 PM
Joined: Mar 2013
Posts: 5,380
The Midwest
skyactiv Offline
skyactiv  Offline

Joined: Mar 2013
Posts: 5,380
The Midwest
It was my understanding that the tires fitted on the vehicle at the factory have no tread life warranty and are only covered for manufacturing defects.
Pirelli might be different? Replacement tires often have a tread wear warranty and some brands have a better warranty such as some Continental tires.

Last edited by skyactiv; 12/22/17 04:53 PM. Reason: I'm not you

Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual

Re: Run Flats and Warranty [Re: rfeir] #4611521
12/22/17 06:40 PM
12/22/17 06:40 PM
Joined: Mar 2008
Posts: 8,033
USA
slacktide_bitog Online content
slacktide_bitog  Online Content

Joined: Mar 2008
Posts: 8,033
USA
Most OE tires don't come with any warranty, especially not a road hazard warranty.

Most people chuck the OE runflats and just get regular tires.

If you wish to stick with runflats, consider the Bridgestone Driveguard. They're supposed to be a huge step forward in runflat technology. But my choice would still be to get regular tires smile

Re: Run Flats and Warranty [Re: slacktide_bitog] #4611566
12/22/17 07:29 PM
12/22/17 07:29 PM
Joined: Jul 2008
Posts: 920
Maryland USA
rubberchicken Offline
rubberchicken  Offline

Joined: Jul 2008
Posts: 920
Maryland USA
Originally Posted By: slacktide_bitog
Most OE tires don't come with any warranty, especially not a road hazard warranty.

Most people chuck the OE runflats and just get regular tires.

If you wish to stick with runflats, consider the Bridgestone Driveguard. They're supposed to be a huge step forward in runflat technology. But my choice would still be to get regular tires smile


In my area, the policy of all the tire and auto repair places is "if you have runflats, we will ONLY mount replacement runflats, not regular tires". How do you get around that issue ?

Re: Run Flats and Warranty [Re: rfeir] #4611617
12/22/17 08:28 PM
12/22/17 08:28 PM
Joined: Sep 2004
Posts: 8,074
Marshfield , MA
andyd Offline
andyd  Offline

Joined: Sep 2004
Posts: 8,074
Marshfield , MA
In my area, the policy of all the tire and auto repair places is "if you have runflats, we will ONLY mount replacement runflats, not regular tires". How do you get around that issue? Easy, don't buy a car with runflats. Similar to the reason I never bought a Schwinn bicycle. grin2


'16 Camry LE STP synth 0w20 and STP filter. the Fridge

1994 Ranger ,the Rat, 5w30 dino, STP filter

'16 Camry SE, Valvoline HM 0w20 and OEM filter
Thick oil is better grin2
Re: Run Flats and Warranty [Re: rubberchicken] #4611736
12/23/17 12:03 AM
12/23/17 12:03 AM
Joined: Mar 2008
Posts: 8,033
USA
slacktide_bitog Online content
slacktide_bitog  Online Content

Joined: Mar 2008
Posts: 8,033
USA
Originally Posted By: rubberchicken
In my area, the policy of all the tire and auto repair places is "if you have runflats, we will ONLY mount replacement runflats, not regular tires". How do you get around that issue ?


The way around it is Walmart. They do not install runflat tires at all smile

But if you can only get to a tire shop that will install only runflats on cars that originally came with them, there's the DriveGuard.
Yelp reviews, google, and/or various BMW forums can probably point you to a place where you can get regular tires installed

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