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companies that don't answer the phone. #4603702
12/14/17 05:28 PM
12/14/17 05:28 PM
Joined: Nov 2009
Posts: 5,126
Houston, Texas
motor_oil_madman Online content OP
motor_oil_madman  Online Content OP
Joined: Nov 2009
Posts: 5,126
Houston, Texas
I keep my boat at a storage place and I pay 6 months in advance to get a discount. I have very few issues at all with the place and I think it's great. The only problem is if you need to get ahold of them you can forget it. My plans have changed and will be storing the boat somewhere else, but it seems the only way for me to get ahold of them is to call the credit card company and have them try and contact them and get a refund. I hate to do it that way, but it's not my fault they don't answer the phone. This will be the second time I've had to do this because nobody will call me back. Opinions? I don't think I should have to jump through hoops to get ahold of a company.

Last edited by motor_oil_madman; 12/14/17 05:32 PM.

2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603714
12/14/17 05:39 PM
12/14/17 05:39 PM
Joined: Nov 2017
Posts: 683
South Carolina
eyeofthetiger Offline
eyeofthetiger  Offline
Joined: Nov 2017
Posts: 683
South Carolina
Have you ever tried calling the IRS when they owe you money? I wouldn't do busineses with anyone that can't be bothered to answer their phone or check their messages. I don't have a choice with the IRS, however. mad


2017 Ford Fiesta 1.0T - Valvoline SynPower 5W-20, Motorcraft FL910S
1988 GMC K1500 4.3/700R4 - Supertech 15W-40, Fram TG3980
1986 Ford Ranger 2.0 - uhh
Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603718
12/14/17 05:43 PM
12/14/17 05:43 PM
Joined: Dec 2016
Posts: 453
Indiana
5AcresAndAFool Offline
5AcresAndAFool  Offline
Joined: Dec 2016
Posts: 453
Indiana
So this is a place where you need to get a hold of them to get the boat out?

Id change companies

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603719
12/14/17 05:43 PM
12/14/17 05:43 PM
Joined: Nov 2009
Posts: 5,126
Houston, Texas
motor_oil_madman Online content OP
motor_oil_madman  Online Content OP
Joined: Nov 2009
Posts: 5,126
Houston, Texas
The nice thing is the credit card company is quick to give you your money back. I forgot how long the merchant has to respond it's like 3 days and if they don't hear anything, they give your money back.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603724
12/14/17 05:47 PM
12/14/17 05:47 PM
Joined: Jan 2008
Posts: 10,968
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,968
OH
Originally Posted By: motor_oil_madman
The nice thing is the credit card company is quick to give you your money back. I forgot how long the merchant has to respond it's like 3 days and if they don't hear anything, they give your money back.


So the charge from 6 months ago will be refunded? I would guess 6 months of storage is equal to around $300 or so.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603754
12/14/17 06:24 PM
12/14/17 06:24 PM
Joined: Nov 2009
Posts: 5,126
Houston, Texas
motor_oil_madman Online content OP
motor_oil_madman  Online Content OP
Joined: Nov 2009
Posts: 5,126
Houston, Texas
No I just paid them like a month ago.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603839
12/14/17 07:52 PM
12/14/17 07:52 PM
Joined: Sep 2015
Posts: 1,595
USA
mk378 Offline
mk378  Offline
Joined: Sep 2015
Posts: 1,595
USA
Move out first. Then try to cancel your contract and get a refund. There may be no refund if you paid in advance.

To get in touch with a live person there, act like you need to rent a unit, either on phone or in person.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603862
12/14/17 08:14 PM
12/14/17 08:14 PM
Joined: Mar 2008
Posts: 5,964
South Florida
bubbatime Offline
bubbatime  Offline
Joined: Mar 2008
Posts: 5,964
South Florida
Probably no refund. Do they have a website? Do they have a "contact us" link or an email? Many companies are going to all email responses.


17 Chrysler Pacifica Mobil 1 5W30
13 Yamaha XT250 Valv MC 10W40
10 Acura TSX 2.4 Maxlife Syn 5W30
06 GMC Sierra Nextgen 10W30


Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603866
12/14/17 08:18 PM
12/14/17 08:18 PM
Joined: Nov 2009
Posts: 5,126
Houston, Texas
motor_oil_madman Online content OP
motor_oil_madman  Online Content OP
Joined: Nov 2009
Posts: 5,126
Houston, Texas
Why would there be no refund?


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603869
12/14/17 08:26 PM
12/14/17 08:26 PM
Joined: Mar 2014
Posts: 3,477
NJ
Leo99 Offline
Leo99  Offline
Joined: Mar 2014
Posts: 3,477
NJ
Originally Posted By: motor_oil_madman
Why would there be no refund?


Because it's too late in the season for them to rent your space out to someone else.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
2004 Rav4 370,000 miles
2015 Camry 70,000 miles
Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603877
12/14/17 08:31 PM
12/14/17 08:31 PM
Joined: Jul 2015
Posts: 4,030
New England
madRiver Offline
madRiver  Offline
Joined: Jul 2015
Posts: 4,030
New England
Originally Posted By: motor_oil_madman
Why would there be no refund?


Did you get a contract when you prepaid?

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603880
12/14/17 08:35 PM
12/14/17 08:35 PM
Joined: Nov 2009
Posts: 5,126
Houston, Texas
motor_oil_madman Online content OP
motor_oil_madman  Online Content OP
Joined: Nov 2009
Posts: 5,126
Houston, Texas
No. You pay month to month but they give a discount if you pay 6 months in advance. I expect to not get the discount back but don't see why I wouldn't get the remaining balance back.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: companies that don't answer the phone. [Re: Leo99] #4603882
12/14/17 08:36 PM
12/14/17 08:36 PM
Joined: Nov 2009
Posts: 5,126
Houston, Texas
motor_oil_madman Online content OP
motor_oil_madman  Online Content OP
Joined: Nov 2009
Posts: 5,126
Houston, Texas
Originally Posted By: Leo99
Originally Posted By: motor_oil_madman
Why would there be no refund?


Because it's too late in the season for them to rent your space out to someone else.


There is no season. Someone can park any type of vehicle in that spot.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: companies that don't answer the phone. [Re: motor_oil_madman] #4603907
12/14/17 08:58 PM
12/14/17 08:58 PM
Joined: Sep 2015
Posts: 1,595
USA
mk378 Offline
mk378  Offline
Joined: Sep 2015
Posts: 1,595
USA
You paid for a block of 6 months, not "month to month."

Pro: Discount.
Con: 6 month commitment.

Re: companies that don't answer the phone. [Re: mk378] #4604131
12/15/17 07:10 AM
12/15/17 07:10 AM
Joined: Aug 2010
Posts: 5,940
Champlain/Hudson Valley
Kira Offline
Kira  Offline
Joined: Aug 2010
Posts: 5,940
Champlain/Hudson Valley
Pleasure craft stowage is SO a part of seasonal work model....a model where people "bank on" the seasonality.

Individuals who work at marinas and restaurants disappear until "the season begins". It's to be expected.

You know they know you're calling. I bet they are trying to "train" you into their seasonal schedule.

"We'll load up the yard, close the gate and we'll see you in Springtime", is what they're shooting for.

Is this stowage place insured? I'd love a description of this place as I grew up near a lot of boats and such stowage firms both indoor and outdoor.

This one IS sleezy-cheesy.

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