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#4603702 - 12/14/17 05:28 PM companies that don't answer the phone.
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4858
Loc: Houston, Texas
I keep my boat at a storage place and I pay 6 months in advance to get a discount. I have very few issues at all with the place and I think it's great. The only problem is if you need to get ahold of them you can forget it. My plans have changed and will be storing the boat somewhere else, but it seems the only way for me to get ahold of them is to call the credit card company and have them try and contact them and get a refund. I hate to do it that way, but it's not my fault they don't answer the phone. This will be the second time I've had to do this because nobody will call me back. Opinions? I don't think I should have to jump through hoops to get ahold of a company.


Edited by motor_oil_madman (12/14/17 05:32 PM)
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4603714 - 12/14/17 05:39 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
eyeofthetiger Offline


Registered: 11/18/17
Posts: 683
Loc: South Carolina
Have you ever tried calling the IRS when they owe you money? I wouldn't do busineses with anyone that can't be bothered to answer their phone or check their messages. I don't have a choice with the IRS, however. mad
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#4603718 - 12/14/17 05:43 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
5AcresAndAFool Offline


Registered: 12/18/16
Posts: 421
Loc: Indiana
So this is a place where you need to get a hold of them to get the boat out?

Id change companies

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#4603719 - 12/14/17 05:43 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4858
Loc: Houston, Texas
The nice thing is the credit card company is quick to give you your money back. I forgot how long the merchant has to respond it's like 3 days and if they don't hear anything, they give your money back.
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4603724 - 12/14/17 05:47 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
SatinSilver Offline


Registered: 01/24/08
Posts: 10178
Loc: OH
Originally Posted By: motor_oil_madman
The nice thing is the credit card company is quick to give you your money back. I forgot how long the merchant has to respond it's like 3 days and if they don't hear anything, they give your money back.


So the charge from 6 months ago will be refunded? I would guess 6 months of storage is equal to around $300 or so.

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#4603754 - 12/14/17 06:24 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4858
Loc: Houston, Texas
No I just paid them like a month ago.
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4603839 - 12/14/17 07:52 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
mk378 Online   content


Registered: 09/27/15
Posts: 1421
Loc: USA
Move out first. Then try to cancel your contract and get a refund. There may be no refund if you paid in advance.

To get in touch with a live person there, act like you need to rent a unit, either on phone or in person.

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#4603862 - 12/14/17 08:14 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
bubbatime Offline


Registered: 03/18/08
Posts: 5627
Loc: South Florida
Probably no refund. Do they have a website? Do they have a "contact us" link or an email? Many companies are going to all email responses.
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#4603866 - 12/14/17 08:18 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4858
Loc: Houston, Texas
Why would there be no refund?
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4603869 - 12/14/17 08:26 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
Leo99 Offline


Registered: 03/30/14
Posts: 3052
Loc: NJ
Originally Posted By: motor_oil_madman
Why would there be no refund?


Because it's too late in the season for them to rent your space out to someone else.
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Without data you're just another person with an opinion. W. E. Deming

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#4603877 - 12/14/17 08:31 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
madRiver Online   content


Registered: 07/11/15
Posts: 3542
Loc: New England
Originally Posted By: motor_oil_madman
Why would there be no refund?


Did you get a contract when you prepaid?

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#4603880 - 12/14/17 08:35 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4858
Loc: Houston, Texas
No. You pay month to month but they give a discount if you pay 6 months in advance. I expect to not get the discount back but don't see why I wouldn't get the remaining balance back.
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4603882 - 12/14/17 08:36 PM Re: companies that don't answer the phone. [Re: Leo99]
motor_oil_madman Offline


Registered: 11/29/09
Posts: 4858
Loc: Houston, Texas
Originally Posted By: Leo99
Originally Posted By: motor_oil_madman
Why would there be no refund?


Because it's too late in the season for them to rent your space out to someone else.


There is no season. Someone can park any type of vehicle in that spot.
_________________________
2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.


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#4603907 - 12/14/17 08:58 PM Re: companies that don't answer the phone. [Re: motor_oil_madman]
mk378 Online   content


Registered: 09/27/15
Posts: 1421
Loc: USA
You paid for a block of 6 months, not "month to month."

Pro: Discount.
Con: 6 month commitment.

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#4604131 - 12/15/17 07:10 AM Re: companies that don't answer the phone. [Re: mk378]
Kira Offline


Registered: 08/19/10
Posts: 5254
Loc: Champlain/Hudson Valley
Pleasure craft stowage is SO a part of seasonal work model....a model where people "bank on" the seasonality.

Individuals who work at marinas and restaurants disappear until "the season begins". It's to be expected.

You know they know you're calling. I bet they are trying to "train" you into their seasonal schedule.

"We'll load up the yard, close the gate and we'll see you in Springtime", is what they're shooting for.

Is this stowage place insured? I'd love a description of this place as I grew up near a lot of boats and such stowage firms both indoor and outdoor.

This one IS sleezy-cheesy.

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