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WIX tech line phone number ? #4600987
12/11/17 07:16 PM
12/11/17 07:16 PM
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Merkava_4 Offline OP
Merkava_4  Offline OP
Joined: Jan 2007
Posts: 17,501
Clovis, CA
What is it ? I'm going to call Wix tomorrow and tell them there's a guy on BITOG named ZeeOSix that's wrecking havoc on their public relations. If they go bankrupt, you know who to blame! grin2

Re: WIX tech line phone number ? [Re: Merkava_4] #4600993
12/11/17 07:20 PM
12/11/17 07:20 PM
Joined: Aug 2003
Posts: 13,237
NE,Ohio
Rand Offline
Rand  Offline
Joined: Aug 2003
Posts: 13,237
NE,Ohio
I wont post it because they dont deserve your trolling instead.
I give you this 1877 number that wont leave me alone.. troll them please.

877-470-1625


2019 Jeep Cherokee Trailhawk 2.0T
Re: WIX tech line phone number ? [Re: Merkava_4] #4600994
12/11/17 07:20 PM
12/11/17 07:20 PM
Joined: Apr 2015
Posts: 296
Georgia
Charlie2015 Offline
Charlie2015  Offline
Joined: Apr 2015
Posts: 296
Georgia
Call 911 for the burn


1998 Honda Accord EX 2.3L Auto (Sold) 214k mi
2009 Scion tC Manual (Daily Driver) 165k mi
Re: WIX tech line phone number ? [Re: Rand] #4601009
12/11/17 07:43 PM
12/11/17 07:43 PM
Joined: Feb 2008
Posts: 289
Michigan
Spartanfool Offline
Spartanfool  Offline
Joined: Feb 2008
Posts: 289
Michigan
Originally Posted By: Rand
I wont post it because they dont deserve your trolling instead.
I give you this 1877 number that wont leave me alone.. troll them please.

877-470-1625


Looks like the Bank of America credit card welcome number. Did you get a new card?

Re: WIX tech line phone number ? [Re: Merkava_4] #4601031
12/11/17 08:15 PM
12/11/17 08:15 PM
Joined: Feb 2012
Posts: 3,870
NEUS
Bandito440 Offline
Bandito440  Offline
Joined: Feb 2012
Posts: 3,870
NEUS
(559) 850-3473


'14 Grand Cherokee EcoDiesel
Rotella T6 5w-40 & OEM filter
Re: WIX tech line phone number ? [Re: Merkava_4] #4601056
12/11/17 08:40 PM
12/11/17 08:40 PM
Joined: Sep 2010
Posts: 7,598
Planet Earth
2015_PSD Offline
2015_PSD  Offline
Joined: Sep 2010
Posts: 7,598
Planet Earth
867-5309

Re: WIX tech line phone number ? [Re: Merkava_4] #4601062
12/11/17 08:55 PM
12/11/17 08:55 PM
Joined: Jul 2010
Posts: 19,615
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 19,615
PNW
Originally Posted By: Merkava_4
What is it ? I'm going to call Wix tomorrow and tell them there's a guy on BITOG named ZeeOSix that's wrecking havoc on their public relations. If they go bankrupt, you know who to blame! grin2


How long have you been using the internet? laugh Took me 20 seconds to find the WIX website and their contact info. Scroll to the bottom of the page.

http://www.wixfilters.com/ContactUS.aspx

The only one's to blame are the designers of the XP. grin

Re: WIX tech line phone number ? [Re: ZeeOSix] #4601141
12/11/17 10:43 PM
12/11/17 10:43 PM
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Merkava_4 Offline OP
Merkava_4  Offline OP
Joined: Jan 2007
Posts: 17,501
Clovis, CA
ok what's that standard called that Fram tests the efficiency of their filters to ?

I want to make sure Fram and Wix are on the same page when I talk to the tech. grin2

Re: WIX tech line phone number ? [Re: Merkava_4] #4601144
12/11/17 10:47 PM
12/11/17 10:47 PM
Joined: Jul 2010
Posts: 19,615
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 19,615
PNW
Originally Posted By: Merkava_4
ok what's that standard called that Fram tests the efficiency of their filters to ?

I want make sure Fram and Wix are on the same page. grin2


Ask WIX what the XP efficiency is per ISO 4548-12. Based on the other thread going on, they will probably now tell you 99% @ 35 microns instead of 50% @ 20 microns like they use say. Or they might tell you (like they told me when I called 1+ year ago) that the test method is "proprietary information", which was a big crock if they actually used ISO 4548-12.

Re: WIX tech line phone number ? [Re: ZeeOSix] #4601169
12/11/17 11:38 PM
12/11/17 11:38 PM
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Merkava_4 Offline OP
Merkava_4  Offline OP
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Originally Posted By: ZeeOSix
Ask WIX what the XP efficiency is per ISO 4548-12. Based on the other thread going on, they will probably now tell you 99% @ 35 microns instead of 50% @ 20 microns like they use say. Or they might tell you (like they told me when I called 1+ year ago) that the test method is "proprietary information", which was a big crock if they actually used ISO 4548-12.


I ran a Google search trying to find some information that describes how the ISO 4548-12 test is done, but I found nothing. Surprising because I expected to find a PDF that describes the test in great detail.

Re: WIX tech line phone number ? [Re: Merkava_4] #4601209
12/12/17 03:19 AM
12/12/17 03:19 AM
Joined: Jul 2010
Posts: 19,615
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 19,615
PNW
Originally Posted By: Merkava_4
Originally Posted By: ZeeOSix
Ask WIX what the XP efficiency is per ISO 4548-12. Based on the other thread going on, they will probably now tell you 99% @ 35 microns instead of 50% @ 20 microns like they use say. Or they might tell you (like they told me when I called 1+ year ago) that the test method is "proprietary information", which was a big crock if they actually used ISO 4548-12.


I ran a Google search trying to find some information that describes how the ISO 4548-12 test is done, but I found nothing. Surprising because I expected to find a PDF that describes the test in great detail.

It's out there. I found a PDF of the whole test procedure last week. Search again.

Re: WIX tech line phone number ? [Re: Merkava_4] #4601224
12/12/17 04:54 AM
12/12/17 04:54 AM
Joined: Sep 2013
Posts: 10,789
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,789
Indiana
This should be interesting.


03 Jeep WJ 4.0 202k Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)

Re: WIX tech line phone number ? [Re: Merkava_4] #4601227
12/12/17 04:56 AM
12/12/17 04:56 AM
Joined: May 2007
Posts: 7,721
Indianapolis, IN
dnewton3 Offline
dnewton3  Offline
Joined: May 2007
Posts: 7,721
Indianapolis, IN
Good luck with the endeavor.

I've called, and emailed, in the past and been VERY (actually INCREDIBLY) disappointed in their "tech" line, which is actually just a group of low-wage folks answering questions with boiler-plate one-size-fits-all answers off a computer screen.

But if one must experience this for oneself, by all means, have at it!

Last edited by dnewton3; 12/12/17 04:57 AM.

The act of preventative maintenance, in and of itself, is FAR MORE important than brand/grade/base choices among lubes and filters.
- under maintaining something is akin to abuse/neglect; that can kill equipment by shortening the lifespan
- over maintaining something has never been proven to be anything but a waste of time and money
Re: WIX tech line phone number ? [Re: dnewton3] #4607455
12/18/17 04:20 PM
12/18/17 04:20 PM
Joined: Dec 2009
Posts: 26,367
Regina, Saskatchewan, Canada
Garak Offline
Garak  Offline
Joined: Dec 2009
Posts: 26,367
Regina, Saskatchewan, Canada
Originally Posted By: dnewton3
I've called, and emailed, in the past and been VERY (actually INCREDIBLY) disappointed in their "tech" line, which is actually just a group of low-wage folks answering questions with boiler-plate one-size-fits-all answers off a computer screen.

Ironically, I'm sure their tech line is staffed by the least technically proficient people on staff. wink


Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, NAPA Gold 7356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515
Re: WIX tech line phone number ? [Re: Merkava_4] #4607673
12/18/17 08:28 PM
12/18/17 08:28 PM
Joined: Jul 2010
Posts: 19,615
PNW
ZeeOSix Offline
ZeeOSix  Offline
Joined: Jul 2010
Posts: 19,615
PNW
Guess Merk never made the call since he's not given any report of what he heard on the phone from WIX.

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