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Who else thinks VOIP sucks? #4587883
11/28/17 07:15 PM
11/28/17 07:15 PM
Joined: Sep 2009
Posts: 16,010
OH
fdcg27 Offline OP
fdcg27  Offline OP
Joined: Sep 2009
Posts: 16,010
OH
We've recently migrated from real telephone service at work to VOIP.
Really not sure why since I can't see much in the way of cost savings to make up for the loss in reliability, especially since we're actually paying to lease these cheap Cisco phones that can be purchased for less than a hundred bucks each. But then what do I know? I'm only a fiscal guy who deals with numbers all day long.
Sound quality is very tinny, so degraded service quality is also a part of the deal.
Another disadvantage is that when the network went down, you always had a phone as a backup. That will no longer be the case and we don't have anything close to 95% network reliability.
So far, I'm not too impressed and I think that the IT folks got sold a bill of goods by a vendor and they in turn retailed it to the senior decision makers.
We'll see how this probably permanent experiment works out.
I'm thankful to be very close to that permanent vacation known as retirement.


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Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587894
11/28/17 07:27 PM
11/28/17 07:27 PM
Joined: Aug 2008
Posts: 3,161
USA
Reddy45 Offline
Reddy45  Offline
Joined: Aug 2008
Posts: 3,161
USA
Yup I can't stand digital phones. There's actually a few research papers put out by the IECC that explain how the typical VOIP protocol just fails when it comes to transmitting audio clarity.

But it isn't worth fighting. The bulk of society basically said "ooh shiny new" and accepted VOIP, so now it seems like every call has at least one person saying "I could barely hear you" or a blip in network reliability means the sound comes through like a robot voice.

A few years back I did some consulting for a client who let me use an old dusty desk in a dark corner, but the phone at that desk was a proper analog phone on a real analog line. I couldn't believe how well I could hear people on calls! Even the fancy Polycom VOIP unit in the conference room with 3x the loudness couldn't match the signal quality of that old analog line.

Re: Who else thinks VOIP sucks? [Re: Reddy45] #4587927
11/28/17 07:48 PM
11/28/17 07:48 PM
Joined: Sep 2010
Posts: 7,000
Texas
4WD Offline
4WD  Offline
Joined: Sep 2010
Posts: 7,000
Texas
I spend plenty time overseas and often in places not up to speed (sorry) on communication Skype for Business saves the day with very clear voice from my little Dell notebook

Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587928
11/28/17 07:48 PM
11/28/17 07:48 PM
Joined: Aug 2016
Posts: 59
Minnesota
leje0306 Offline
leje0306  Offline
Joined: Aug 2016
Posts: 59
Minnesota
For those unaware, smart phones produced in the last three years use the same technologies.

Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587935
11/28/17 07:52 PM
11/28/17 07:52 PM
Joined: Sep 2015
Posts: 5,858
Kalifornia Kollective
BrocLuno Offline
BrocLuno  Offline
Joined: Sep 2015
Posts: 5,858
Kalifornia Kollective
We have Vonage at home over the I'Net through Xfinity. You can't tell the difference between Vonage and Pac-Bell. Clear as a bell and all the audio quality you could ask for.

I'd be looking for another service, if I was in your shoes ...

It's good because when we have a power outage, Vonage takes the messages until they see their device back on line. Email transcribed to my wife's laptop and with an audio reminder that we have messages. Can login and listen if we want, etc.

They have a business side too. Vonage for Business. Can do lots of stuff like teleconferences, etc. X number of minutes of nationwide calling in the plan, Y number of minutes within NAFTA, and overseas is not bad at all smile

Last edited by BrocLuno; 11/28/17 07:54 PM.

Formerly in marine engineering. In an earlier life I owned my own petroleum tank truck, and hauled for the majors and independent's.
Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587953
11/28/17 07:59 PM
11/28/17 07:59 PM
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Merkava_4 Offline
Merkava_4  Offline
Joined: Jan 2007
Posts: 17,501
Clovis, CA
I clicked on this thread to find out what VOIP stood for. ???

Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587956
11/28/17 08:02 PM
11/28/17 08:02 PM
Joined: Jun 2002
Posts: 18,223
Elizabethtown, Pa
Al Offline
Al  Offline
Joined: Jun 2002
Posts: 18,223
Elizabethtown, Pa
Ooma..6.10/month all the bells and whistles.


Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587970
11/28/17 08:07 PM
11/28/17 08:07 PM
Joined: Jun 2005
Posts: 11,329
Santa Barbara, CA
bdcardinal Online content
bdcardinal  Online Content
Joined: Jun 2005
Posts: 11,329
Santa Barbara, CA
I hate VOIP phones. We have them at work and I have a terrible time hearing anyone. Also hate when someone calls on Bluetooth and I have to hear the echo through their car stereo.


2014 Ford Mustang GT Track Pack
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Opinions expressed are my own.
Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587978
11/28/17 08:11 PM
11/28/17 08:11 PM
Joined: Aug 2008
Posts: 18,541
Ontario, Canada
StevieC Offline
StevieC  Offline
Joined: Aug 2008
Posts: 18,541
Ontario, Canada
It's probably your Adapter. I'm using a Linksys SPA-1001 instead of the widely pushed other garbage adapters on the market like Grandstream and it's perfect. I regularly use it and I can't remember when I rebooted the adapter last it has been so long. It has no problem ringing an old phone with a real bell and I can hear everyone and they can hear me with the same clarity as a standard land-line. I have even faxed using this with the VOIP setting on my fax machine it's that good. It had previously failed with other VOIP adapters like Grandstream.


Last edited by StevieC; 11/28/17 08:23 PM.

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Re: Who else thinks VOIP sucks? [Re: fdcg27] #4587986
11/28/17 08:14 PM
11/28/17 08:14 PM
Joined: May 2009
Posts: 2,233
WA (USA)
Y_K Offline
Y_K  Offline
Joined: May 2009
Posts: 2,233
WA (USA)
Obi produces a very clear sound here


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Re: Who else thinks VOIP sucks? [Re: fdcg27] #4588022
11/28/17 08:32 PM
11/28/17 08:32 PM
Joined: Jul 2004
Posts: 12,029
Middlesex County CT
simple_gifts Offline
simple_gifts  Offline
Joined: Jul 2004
Posts: 12,029
Middlesex County CT
I use skype on linux at home; very clear, much better than POTS.

However, @ work we now are supposed to use skype for business (not even related to consumer skype) and we have to do it thru our underpowered PCs. The first five minutes of every conference call is dealing with sound issues, echoes (w/o John Diliberto) People quitting apps etc to get decent sound. Speaker phone, another 5 minutes. Guy on the call says we should get bluetooth headsets except we don't have 'unmanaged wireless' connections.

Giant step in the WRONG direction for what used to be just something to use (phone); now we have to fiddle with junk for basic communication

Last edited by simple_gifts; 11/28/17 08:34 PM.

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Was driving an ox cart; Now on the USS Enterprise
Re: Who else thinks VOIP sucks? [Re: fdcg27] #4588033
11/28/17 08:37 PM
11/28/17 08:37 PM
Joined: Dec 2006
Posts: 2,767
Columbus, Ohio
John_K Offline
John_K  Offline
Joined: Dec 2006
Posts: 2,767
Columbus, Ohio
Originally Posted By: fdcg27
We've recently migrated from real telephone service at work to VOIP.
Really not sure why since I can't see much in the way of cost savings to make up for the loss in reliability, especially since we're actually paying to lease these cheap Cisco phones that can be purchased for less than a hundred bucks each. But then what do I know? I'm only a fiscal guy who deals with numbers all day long.
Sound quality is very tinny, so degraded service quality is also a part of the deal.
Another disadvantage is that when the network went down, you always had a phone as a backup. That will no longer be the case and we don't have anything close to 95% network reliability.
So far, I'm not too impressed and I think that the IT folks got sold a bill of goods by a vendor and they in turn retailed it to the senior decision makers.
We'll see how this probably permanent experiment works out.
I'm thankful to be very close to that permanent vacation known as retirement.


Wow, I could have written this about my place of work. Exactly. Except that I am retired.

I spent the last few years sticking one finger in the other ear, trying to hear people over the tinny, [censored] phones. I called it Fisher Price Baby's First Phone. Even the decision maker said it was a mistake to rip out the POTS lines and go with this. But too late now!


2009 Mercury Grand Marquis, 8 cyl auto, 82xxx miles, PU/Fram Ultra
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Re: Who else thinks VOIP sucks? [Re: fdcg27] #4588105
11/28/17 09:35 PM
11/28/17 09:35 PM
Joined: Jun 2009
Posts: 3,699
Chicago, IL
tomcat27 Offline
tomcat27  Offline
Joined: Jun 2009
Posts: 3,699
Chicago, IL
We have no complaints with the main VOIP service at work; the audio is quite good and dynamic. although we do have some issues with some people using VOIP headsets on the laptops when remote; I'm guessing that some people are still running DSL and/or have other items fighting bandwidth and causing BT interference.
my home phone is Ooma and I'm also happy with it.

do you have to watch any group at work who pushes a solution. before my time, my work was "sold" on installing a major ERP system with the falsehood that it could all be installed in X time with only X dollars and that it would save money in the long run. WRONG on all counts. seriously though - who believed the sales pitch?!?!?!? everyone in the decision chain should own responsibility for that mistake! I could have told them that!!!


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Re: Who else thinks VOIP sucks? [Re: fdcg27] #4588117
11/28/17 09:48 PM
11/28/17 09:48 PM
Joined: Aug 2011
Posts: 3,345
Chicago,IL,USA
pandus13 Offline
pandus13  Offline
Joined: Aug 2011
Posts: 3,345
Chicago,IL,USA
Originally Posted By: fdcg27
We've recently migrated from real telephone service at work to VOIP.
Really not sure why since I can't see much in the way of cost savings to make up for the loss in reliability, especially since we're actually paying to lease these cheap Cisco phones that can be purchased for less than a hundred bucks each. But then what do I know? I'm only a fiscal guy who deals with numbers all day long.
Sound quality is very tinny, so degraded service quality is also a part of the deal.
Another disadvantage is that when the network went down, you always had a phone as a backup. That will no longer be the case and we don't have anything close to 95% network reliability.
So far, I'm not too impressed and I think that the IT folks got sold a bill of goods by a vendor and they in turn retailed it to the senior decision makers.
We'll see how this probably permanent experiment works out.
I'm thankful to be very close to that permanent vacation known as retirement.

Somebody dropped the ball big time in implementation and min/max usage of funds...
missing:
-backup internet connection with automatic switching if main line fail.
-internet bandwidth allocation from main line or enough to handle X users with Y connections at the same time....

believe it or not, even the firms offering implementations have a lot of guys not knowing a LOT....


16 Golf SportWagen
13 Mazda5
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04 Elantra
95 accent
95 mystique
97 concorde
Re: Who else thinks VOIP sucks? [Re: simple_gifts] #4588120
11/28/17 09:50 PM
11/28/17 09:50 PM
Joined: Aug 2011
Posts: 3,345
Chicago,IL,USA
pandus13 Offline
pandus13  Offline
Joined: Aug 2011
Posts: 3,345
Chicago,IL,USA
Originally Posted By: simple_gifts
I use skype on linux at home; very clear, much better than POTS.

However, @ work we now are supposed to use skype for business (not even related to consumer skype) and we have to do it thru our underpowered PCs. The first five minutes of every conference call is dealing with sound issues, echoes (w/o John Diliberto) People quitting apps etc to get decent sound. Speaker phone, another 5 minutes. Guy on the call says we should get bluetooth headsets except we don't have 'unmanaged wireless' connections.

Giant step in the WRONG direction for what used to be just something to use (phone); now we have to fiddle with junk for basic communication

Any chance you can get at least your computer HDD upgraded to an SSD?
any extra RAM would help too....
I just pray you don't have to use 32-bit operating system....


16 Golf SportWagen
13 Mazda5
08 Yaris
04 Elantra
95 accent
95 mystique
97 concorde
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