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#4583148 - 11/23/17 06:58 PM I want to replace AAA - response time is terrible!
kpatter Offline


Registered: 08/26/11
Posts: 60
Loc: texas
I have been with AAA for almost 20 years - The only time I rarely use them is for towing. I have the Plus coverage which covers me even in anothers vehicle. There have been 3 incidents this year that is making me rethink my membership.

I live in the middle of the city, Dallas, and just to get a battery jump takes 1 1/2 hours. Had this happen twice and both times was between 1 and 2 hours. The other incident was assistance with a flat tire, again another 1.5 hour wait, in the heart of the city. This is at night (between 5 and 9 pm) and not in rush hour traffic.

I have done some research online and there are a lot of these same complaints from other AAA members. I pay 85.00 per year and am willing to leave them of there is another viable option some of you may have.

Thoughts?

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#4583151 - 11/23/17 07:07 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
StevieC Offline


Registered: 08/21/08
Posts: 17116
Loc: Ontario, Canada
We have their cousin up here CAA and it's terrible the same way. As soon as there is a storm you can wait up to 3 hours for a tow truck. Further what they charge and how far they tow is ridiculous. I would much rather use their competition here instead.

Just FWIW.


Edited by StevieC (11/23/17 07:08 PM)
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#4583152 - 11/23/17 07:07 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
Balrog006 Offline


Registered: 08/09/16
Posts: 465
Loc: West Michigan
It may not be true but Ive heard that AAA contracts with service providers in your area for their roadside plans. As these are pre negotiated contracts with flat rate fees for service, meaning that someone who calls them for emergency service outside of AAA and pays a premium for service will be in the front of the line-ahead of less profitable AAA service calls.

One work around I heard to solve this is not to call AAA for service, but to call the local wrecker/jump/tire service directly then once they arrive (quickly is the assumption) flash your card or pay and then seek reimbursement from AAA post service.

On the other hand those kind of wait times may just be standard for those types of calls in your area, there may just be a glut of need and a dreft of available providers, so this may not improve your response times any. Meaning its not AAAs fault, just the way things are regardless of who your provider is.

Third issue with the whole thing is there are not many (none nationwide that Im aware of) for these types of service plans...


Edited by Balrog006 (11/23/17 07:09 PM)
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#4583153 - 11/23/17 07:08 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
CKN Offline


Registered: 10/14/14
Posts: 3686
Loc: Utah
There really isn't a viable option. I have heard some of the same compliants-so you are not alone. Some insurance companies provide towing-but many of these are independents and are worse (if you can believe that) that AAA.

I would suggest a complaint to AAA customer service. If the contract station is truly busy-nothing will become of your compliant. However-if they are slow for some other reason(s) a complaint may help matters.

Have you voiced your concerns to corporate?

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#4583154 - 11/23/17 07:09 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
andyd Offline


Registered: 09/25/04
Posts: 7136
Loc: Marshfield , MA
Lease a GE Fleet vehicle.Best road side service I've ever had. Unfortunately, you can't just buy the service
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#4583156 - 11/23/17 07:10 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
copcarguy Offline


Registered: 12/06/12
Posts: 333
Loc: PA
I have Good Sam Platinum roadside assistance. Both auto and RV.

https://www.goodsamroadside.com/?promoco...ASAAEgL8x_D_BwE

I've had them for years and they're awesome. Quick response time and no questions asked.

I wouldn't get their standard plan but recommend the Platinum.


Edited by copcarguy (11/23/17 07:13 PM)

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#4583158 - 11/23/17 07:11 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
simple_gifts Offline


Registered: 07/26/04
Posts: 11943
Loc: Middlesex County CT
Hmm. I live 30+ miles from any major city and they are over my house in 10 minutes; the guy takes the truck home and he lives a mile away.

You should call AAA and ask for an explanation. Maybe they don't have enough on call trucks for a major city?

I was told once by AAA dispatcher that emergencies take priority; I had a guy drop my car on a side street in the North end of Hartford CT since he got dispatched to a wreck on the highway; State police calls go to the head of the line, i was told.


Edited by simple_gifts (11/23/17 07:11 PM)
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#4583162 - 11/23/17 07:20 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
Chris142 Offline


Registered: 06/05/03
Posts: 16817
Loc: Deplorable in apple valley, ca
AAA does not have their own guys. They contract it out to several local companies. Company A has weekends,B has mon and tues etc. Their respons time depends on their work load but here is generally timely.
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#4583165 - 11/23/17 07:25 PM Re: I want to replace AAA - response time is terrible! [Re: simple_gifts]
kpatter Offline


Registered: 08/26/11
Posts: 60
Loc: texas
I went to the bruno mars concert at american airlines center here in dallas and dead battery afterwards.. Called and it was 1.5 hour wait in cold weather. Had to take an Uber home - too cold to wait. Just frustrated with AAA

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#4583170 - 11/23/17 07:29 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
anndel Offline


Registered: 05/28/09
Posts: 245
Loc: Hawaii, USA
I have AAA and thinking about the same to quit them. Been a member for almost 20 years, think 18. I just added roadside service to my GEICO car insurance plan and they are quicker to respond.

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#4583171 - 11/23/17 07:29 PM Re: I want to replace AAA - response time is terrible! [Re: simple_gifts]
Wolf359 Offline


Registered: 04/27/12
Posts: 4742
Loc: MA
Originally Posted By: simple_gifts
Hmm. I live 30+ miles from any major city and they are over my house in 10 minutes; the guy takes the truck home and he lives a mile away.

You should call AAA and ask for an explanation. Maybe they don't have enough on call trucks for a major city?

I was told once by AAA dispatcher that emergencies take priority; I had a guy drop my car on a side street in the North end of Hartford CT since he got dispatched to a wreck on the highway; State police calls go to the head of the line, i was told.


They do prioritize the calls. I had a breakdown on a busy highway. They showed up in 10 minutes. Other times if there's a problem and I just want it towed to my mechanic, it can take an hour or two or more. Just depends how busy they are. Late at night might also be a factor. They probably just don't have enough people that want to work those shifts. Anyway, considering what the cost of one call would cost, you probably made your money back after the first one.

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#4583179 - 11/23/17 07:39 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
bubbatime Offline


Registered: 03/18/08
Posts: 5622
Loc: South Florida
Keeping some tools in your car can go a long way towards self sufficiency. I keep a lithium battery jump starter in my car (have used it several times) AND a pair of jumper cables. The lithium jump backs are tiny little things and you would be surprised that they have enough power to start a car, but they actually do. Also a small 12v air compressor can fill your flat tire and get you off the road and to a service station or home. Beats waiting for 2-3 hours if you dont have to. These three tools below cost less than 2 years worth of AAA and you can keep them in your car for the next 20-30 years. They literally pay for themselves the first time you use them. The lithium battery pack probably needs to go back to the manufacturer and get rebuilt with new batteries every 10 years or so, but that should be cheaper than buying a new one.

https://earthxbatteries.com/shop/earthx-jump-pack
https://www.amazon.com/LifeLine-AAA-300-Volt-Compressor/dp/B000SL4AA2
https://www.amazon.com/OxGord-Commercial...s=jumper+cables

Also a 24 inch breaker bar with the correct size socket for removing your tire. Sure beats using the puny tool that comes in the car. I've also had the lugnuts so tight that the tool in the car was impossible to get enough leverage on the lug nuts.

https://www.amazon.com/Capri-Tools-Exten...break+bar+1%2F2

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06 GMC Sierra Nextgen 10W30



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#4583182 - 11/23/17 07:45 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
Merkava_4 Offline


Registered: 01/30/07
Posts: 17501
Loc: Clovis, CA
I'm using Hartford for auto insurance. I'm paying $152.45 every two months.

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#4583183 - 11/23/17 07:49 PM Re: I want to replace AAA - response time is terrible! [Re: Merkava_4]
bubbatime Offline


Registered: 03/18/08
Posts: 5622
Loc: South Florida
Originally Posted By: Merkava_4
I'm using Hartford for auto insurance. I'm paying $152.45 every two months.


I fly Delta and occasionally Southwest. Anything else off topic you want to add that doesn't add to the conversation?
_________________________
17 Chrysler Pacifica Mobil 1 5W30
13 Yamaha XT250 Valv MC 10W40
12 Suzuki S40 Rotella 15W40
10 Acura TSX 2.4 PZL Plat 5W30
06 GMC Sierra Nextgen 10W30



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#4583185 - 11/23/17 07:52 PM Re: I want to replace AAA - response time is terrible! [Re: kpatter]
Reddy45 Offline


Registered: 08/15/08
Posts: 2963
Loc: USA
I'm fairly certain that switching to a different roadside service won't be any guaranteed quicker. As others have mentioned, they mostly just have contracts with existing towing/assistance companies in your area.

For example, I have roadside assistance through the AMA (American Motorcyclist Assoc) and they actually give me towing/assistance for both cars and bikes up to 35 miles. However, the yearly cost is only like $40.

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