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I want to replace AAA - response time is terrible! #4583148
11/23/17 06:58 PM
11/23/17 06:58 PM
Joined: Aug 2011
Posts: 66
texas
kpatter Offline OP
kpatter  Offline OP
Joined: Aug 2011
Posts: 66
texas
I have been with AAA for almost 20 years - The only time I rarely use them is for towing. I have the Plus coverage which covers me even in anothers vehicle. There have been 3 incidents this year that is making me rethink my membership.

I live in the middle of the city, Dallas, and just to get a battery jump takes 1 1/2 hours. Had this happen twice and both times was between 1 and 2 hours. The other incident was assistance with a flat tire, again another 1.5 hour wait, in the heart of the city. This is at night (between 5 and 9 pm) and not in rush hour traffic.

I have done some research online and there are a lot of these same complaints from other AAA members. I pay 85.00 per year and am willing to leave them of there is another viable option some of you may have.

Thoughts?

Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583151
11/23/17 07:07 PM
11/23/17 07:07 PM
Joined: Aug 2008
Posts: 21,164
ON, Canada eh?
StevieC Online content
StevieC  Online Content
Joined: Aug 2008
Posts: 21,164
ON, Canada eh?
We have their cousin up here CAA and it's terrible the same way. As soon as there is a storm you can wait up to 3 hours for a tow truck. Further what they charge and how far they tow is ridiculous. I would much rather use their competition here instead.

Just FWIW.

Last edited by StevieC; 11/23/17 07:08 PM.

'18 Dodge Grand Caravan GT - AMSOIL SS 5w20
'06 Santa Fe - 535,000km AMSOIL SS 0w30 / ATF
Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583152
11/23/17 07:07 PM
11/23/17 07:07 PM
Joined: Aug 2016
Posts: 520
West Michigan
Balrog006 Offline
Balrog006  Offline
Joined: Aug 2016
Posts: 520
West Michigan
It may not be true but Ive heard that AAA contracts with service providers in your area for their roadside plans. As these are pre negotiated contracts with flat rate fees for service, meaning that someone who calls them for emergency service outside of AAA and pays a premium for service will be in the front of the line-ahead of less profitable AAA service calls.

One work around I heard to solve this is not to call AAA for service, but to call the local wrecker/jump/tire service directly then once they arrive (quickly is the assumption) flash your card or pay and then seek reimbursement from AAA post service.

On the other hand those kind of wait times may just be standard for those types of calls in your area, there may just be a glut of need and a dreft of available providers, so this may not improve your response times any. Meaning its not AAAs fault, just the way things are regardless of who your provider is.

Third issue with the whole thing is there are not many (none nationwide that Im aware of) for these types of service plans...

Last edited by Balrog006; 11/23/17 07:09 PM.

19 Ridgeline RTL-E >1K factory fill, A01
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13 JD 2032r 325H, JD Plus 50 ii 15w40
M1Delvac 5w40 in OPE
Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583153
11/23/17 07:08 PM
11/23/17 07:08 PM
Joined: Oct 2014
Posts: 4,025
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 4,025
Utah
There really isn't a viable option. I have heard some of the same compliants-so you are not alone. Some insurance companies provide towing-but many of these are independents and are worse (if you can believe that) that AAA.

I would suggest a complaint to AAA customer service. If the contract station is truly busy-nothing will become of your compliant. However-if they are slow for some other reason(s) a complaint may help matters.

Have you voiced your concerns to corporate?

Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583154
11/23/17 07:09 PM
11/23/17 07:09 PM
Joined: Sep 2004
Posts: 7,796
Marshfield , MA
andyd Offline
andyd  Offline
Joined: Sep 2004
Posts: 7,796
Marshfield , MA
Lease a GE Fleet vehicle.Best road side service I've ever had. Unfortunately, you can't just buy the service


'16 Camry LE STP synth 0w20 and STP filter. the Fridge

1994 Ranger ,the Rat, 5w30 dino, STP filter

'16 Camry SE, Valvoline HM 0w20 and OEM filter
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Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583156
11/23/17 07:10 PM
11/23/17 07:10 PM
Joined: Dec 2012
Posts: 361
PA
copcarguy Offline
copcarguy  Offline
Joined: Dec 2012
Posts: 361
PA
I have Good Sam Platinum roadside assistance. Both auto and RV.

https://www.goodsamroadside.com/?promoco...ASAAEgL8x_D_BwE

I've had them for years and they're awesome. Quick response time and no questions asked.

I wouldn't get their standard plan but recommend the Platinum.

Last edited by copcarguy; 11/23/17 07:13 PM.
Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583158
11/23/17 07:11 PM
11/23/17 07:11 PM
Joined: Jul 2004
Posts: 12,069
Middlesex County CT
simple_gifts Offline
simple_gifts  Offline
Joined: Jul 2004
Posts: 12,069
Middlesex County CT
Hmm. I live 30+ miles from any major city and they are over my house in 10 minutes; the guy takes the truck home and he lives a mile away.

You should call AAA and ask for an explanation. Maybe they don't have enough on call trucks for a major city?

I was told once by AAA dispatcher that emergencies take priority; I had a guy drop my car on a side street in the North end of Hartford CT since he got dispatched to a wreck on the highway; State police calls go to the head of the line, i was told.

Last edited by simple_gifts; 11/23/17 07:11 PM.

2004 Prius; 102K; ASL
2007 Yaris 78K 0w-40 Castrol
2006 B2300;132K;ALM


Was driving an ox cart; Now on the USS Enterprise
Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583162
11/23/17 07:20 PM
11/23/17 07:20 PM
Joined: Jun 2003
Posts: 17,807
Deplorable in apple valley, ca
Chris142 Online content
Chris142  Online Content
Joined: Jun 2003
Posts: 17,807
Deplorable in apple valley, ca
AAA does not have their own guys. They contract it out to several local companies. Company A has weekends,B has mon and tues etc. Their respons time depends on their work load but here is generally timely.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: I want to replace AAA - response time is terrible! [Re: simple_gifts] #4583165
11/23/17 07:25 PM
11/23/17 07:25 PM
Joined: Aug 2011
Posts: 66
texas
kpatter Offline OP
kpatter  Offline OP
Joined: Aug 2011
Posts: 66
texas
I went to the bruno mars concert at american airlines center here in dallas and dead battery afterwards.. Called and it was 1.5 hour wait in cold weather. Had to take an Uber home - too cold to wait. Just frustrated with AAA

Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583170
11/23/17 07:29 PM
11/23/17 07:29 PM
Joined: May 2009
Posts: 501
Hawaii, USA
anndel Offline
anndel  Offline
Joined: May 2009
Posts: 501
Hawaii, USA
I have AAA and thinking about the same to quit them. Been a member for almost 20 years, think 18. I just added roadside service to my GEICO car insurance plan and they are quicker to respond.


1993 Toyota 4x4 p/u, 2.4L 22RE 4 cyl - Amsoil SS 10W-30, Yota OEM Filter
2005 Toyota Avalon XL, 3.5L V6, Amsoil SS 5W-30, Yota OEM Filter
2014 Toyota Tacoma 4.0L V6, Amsoil SS5W-30, Yota OEM Filter
Re: I want to replace AAA - response time is terrible! [Re: simple_gifts] #4583171
11/23/17 07:29 PM
11/23/17 07:29 PM
Joined: Apr 2012
Posts: 5,568
MA
Wolf359 Offline
Wolf359  Offline
Joined: Apr 2012
Posts: 5,568
MA
Originally Posted By: simple_gifts
Hmm. I live 30+ miles from any major city and they are over my house in 10 minutes; the guy takes the truck home and he lives a mile away.

You should call AAA and ask for an explanation. Maybe they don't have enough on call trucks for a major city?

I was told once by AAA dispatcher that emergencies take priority; I had a guy drop my car on a side street in the North end of Hartford CT since he got dispatched to a wreck on the highway; State police calls go to the head of the line, i was told.


They do prioritize the calls. I had a breakdown on a busy highway. They showed up in 10 minutes. Other times if there's a problem and I just want it towed to my mechanic, it can take an hour or two or more. Just depends how busy they are. Late at night might also be a factor. They probably just don't have enough people that want to work those shifts. Anyway, considering what the cost of one call would cost, you probably made your money back after the first one.

Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583179
11/23/17 07:39 PM
11/23/17 07:39 PM
Joined: Mar 2008
Posts: 5,960
South Florida
bubbatime Offline
bubbatime  Offline
Joined: Mar 2008
Posts: 5,960
South Florida
Keeping some tools in your car can go a long way towards self sufficiency. I keep a lithium battery jump starter in my car (have used it several times) AND a pair of jumper cables. The lithium jump backs are tiny little things and you would be surprised that they have enough power to start a car, but they actually do. Also a small 12v air compressor can fill your flat tire and get you off the road and to a service station or home. Beats waiting for 2-3 hours if you dont have to. These three tools below cost less than 2 years worth of AAA and you can keep them in your car for the next 20-30 years. They literally pay for themselves the first time you use them. The lithium battery pack probably needs to go back to the manufacturer and get rebuilt with new batteries every 10 years or so, but that should be cheaper than buying a new one.

https://earthxbatteries.com/shop/earthx-jump-pack
https://www.amazon.com/LifeLine-AAA-300-Volt-Compressor/dp/B000SL4AA2
https://www.amazon.com/OxGord-Commercial...s=jumper+cables

Also a 24 inch breaker bar with the correct size socket for removing your tire. Sure beats using the puny tool that comes in the car. I've also had the lugnuts so tight that the tool in the car was impossible to get enough leverage on the lug nuts.

https://www.amazon.com/Capri-Tools-Exten...break+bar+1%2F2



17 Chrysler Pacifica Mobil 1 5W30
13 Yamaha XT250 Valv MC 10W40
10 Acura TSX 2.4 Maxlife Syn 5W30
06 GMC Sierra Nextgen 10W30


Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583182
11/23/17 07:45 PM
11/23/17 07:45 PM
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Merkava_4 Offline
Merkava_4  Offline
Joined: Jan 2007
Posts: 17,501
Clovis, CA
I'm using Hartford for auto insurance. I'm paying $152.45 every two months.

Re: I want to replace AAA - response time is terrible! [Re: Merkava_4] #4583183
11/23/17 07:49 PM
11/23/17 07:49 PM
Joined: Mar 2008
Posts: 5,960
South Florida
bubbatime Offline
bubbatime  Offline
Joined: Mar 2008
Posts: 5,960
South Florida
Originally Posted By: Merkava_4
I'm using Hartford for auto insurance. I'm paying $152.45 every two months.


I fly Delta and occasionally Southwest. Anything else off topic you want to add that doesn't add to the conversation?


17 Chrysler Pacifica Mobil 1 5W30
13 Yamaha XT250 Valv MC 10W40
10 Acura TSX 2.4 Maxlife Syn 5W30
06 GMC Sierra Nextgen 10W30


Re: I want to replace AAA - response time is terrible! [Re: kpatter] #4583185
11/23/17 07:52 PM
11/23/17 07:52 PM
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Reddy45 Offline
Reddy45  Offline
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
I'm fairly certain that switching to a different roadside service won't be any guaranteed quicker. As others have mentioned, they mostly just have contracts with existing towing/assistance companies in your area.

For example, I have roadside assistance through the AMA (American Motorcyclist Assoc) and they actually give me towing/assistance for both cars and bikes up to 35 miles. However, the yearly cost is only like $40.

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