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All Nippon Airways service on board. #4569806
11/10/17 11:23 AM
11/10/17 11:23 AM
Joined: Mar 2017
Posts: 6,998
...
PimTac Offline OP
PimTac  Offline OP
Joined: Mar 2017
Posts: 6,998
...
I have flown with ANA for 4 years now. The cabin service comes across as top notch and super efficient. Some things are surprising though.

During one of the meal services I asked for coffee. ANA has great coffee. It wasn’t done yet but they assured me I would be first to get a fresh cup. That is how it happened too. Somehow I must have had a coffee notation on a passenger profile somewhere because since that time , with each meal service, I am asked if I want coffee now. No one else around me is asked that question and no, I am not traveling on special status. These are not the same cabin attendants either.

Do airlines keep such notations on passenger for menial requests like that?


Cannot see signatures any longer so it doesn’t matter.
Re: All Nippon Airways service on board. [Re: PimTac] #4569839
11/10/17 11:43 AM
11/10/17 11:43 AM
Joined: Apr 2004
Posts: 7,877
New York
pbm Offline
pbm  Offline
Joined: Apr 2004
Posts: 7,877
New York
Sounds like 'profiling'....not good....J/K...


'Journalism is Dead'
Re: All Nippon Airways service on board. [Re: pbm] #4569857
11/10/17 11:52 AM
11/10/17 11:52 AM
Joined: Dec 2016
Posts: 7,466
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 7,466
Waco, TX
Originally Posted By: pbm
Sounds like 'profiling'....not good....J/K...


+1

Not much harm in knowing what a customer wants, though.


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: All Nippon Airways service on board. [Re: PimTac] #4569875
11/10/17 12:08 PM
11/10/17 12:08 PM
Joined: Mar 2017
Posts: 6,998
...
PimTac Offline OP
PimTac  Offline OP
Joined: Mar 2017
Posts: 6,998
...
I can see keeping some info like a passenger is diabetic or along that line. In fact you can enter that info yourself on their website. Same as choosing meals like halal or vegan for example.

Just like Marriot. Do you want feather pillows? You can make that a ongoing request. In this case I didn’t make such a request for coffee. In any case, the service was great for economy.


Cannot see signatures any longer so it doesn’t matter.
Re: All Nippon Airways service on board. [Re: PimTac] #4569917
11/10/17 12:54 PM
11/10/17 12:54 PM
Joined: Oct 2005
Posts: 7,094
Colorado
Kuato Offline
Kuato  Offline
Joined: Oct 2005
Posts: 7,094
Colorado
If you're a frequent flier, they may have a profile. Great customer service, IMO.


Thick vs Thin test: 15k / 43k miles complete
Re: All Nippon Airways service on board. [Re: Kuato] #4570010
11/10/17 02:40 PM
11/10/17 02:40 PM
Joined: Aug 2008
Posts: 2,249
Cali
Malo83 Offline
Malo83  Offline
Joined: Aug 2008
Posts: 2,249
Cali
Read somewhere not to drink coffee on a flight, something about the coffee machines rarely get cleaned out and the water used has probably been sitting on the plane for weeks if not months no-no

Re: All Nippon Airways service on board. [Re: Malo83] #4570026
11/10/17 02:51 PM
11/10/17 02:51 PM
Joined: Mar 2017
Posts: 6,998
...
PimTac Offline OP
PimTac  Offline OP
Joined: Mar 2017
Posts: 6,998
...
Originally Posted By: Malo83
Read somewhere not to drink coffee on a flight, something about the coffee machines rarely get cleaned out and the water used has probably been sitting on the plane for weeks if not months no-no




I might expect that on some US domestic carriers I won’t name. They can’t even clean the seats and tray tables between flights let alone the coffee maker


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Re: All Nippon Airways service on board. [Re: PimTac] #4570039
11/10/17 03:08 PM
11/10/17 03:08 PM
Joined: Sep 2010
Posts: 7,485
S California
OneEyeJack Offline
OneEyeJack  Offline
Joined: Sep 2010
Posts: 7,485
S California
Years ago when I traveled a lot with my job a bunch of us business travelers voted TWA for having the worst smelling toilets. It was a consistent performance across their whole network.

PSA in California was the best at having a clean airplane, on time and great service. No other airline was even close. It was a sad day when they closed down operations.

Re: All Nippon Airways service on board. [Re: Malo83] #4570120
11/10/17 05:02 PM
11/10/17 05:02 PM
Joined: Jan 2003
Posts: 3,164
Coastal South Carolina
edwardh1 Online happy
edwardh1  Online Happy
Joined: Jan 2003
Posts: 3,164
Coastal South Carolina
Originally Posted By: Malo83
Read somewhere not to drink coffee on a flight, something about the coffee machines rarely get cleaned out and the water used has probably been sitting on the plane for weeks if not months no-no


where does the coffee water come from?
from bottles- then ok/

from planes tank then NOT OK.


These products are all new every year?? They are a revolution!!! Razor blades, mens shirts, TVs, wiper blades, gutter guards, hearing aids... according to the ads. But also all new last year
Re: All Nippon Airways service on board. [Re: PimTac] #4570291
11/10/17 08:01 PM
11/10/17 08:01 PM
Joined: Aug 2013
Posts: 2,790
Central Maryland
HangFire Offline
HangFire  Offline
Joined: Aug 2013
Posts: 2,790
Central Maryland
Originally Posted By: PimTac
I have flown with ANA for 4 years now. The cabin service comes across as top notch and super efficient. Some things are surprising though.

During one of the meal services I asked for coffee. ANA has great coffee. It wasn’t done yet but they assured me I would be first to get a fresh cup. That is how it happened too. Somehow I must have had a coffee notation on a passenger profile somewhere because since that time , with each meal service, I am asked if I want coffee now. No one else around me is asked that question and no, I am not traveling on special status. These are not the same cabin attendants either.

Do airlines keep such notations on passenger for menial requests like that?


Maybe you're the only 'Murican face in a sea of Japanese on the ANA flight?

But I agree, JAL gets all the credit but I have never had a complaint about ANA.

Re: All Nippon Airways service on board. [Re: PimTac] #4570635
11/11/17 08:49 AM
11/11/17 08:49 AM
Joined: Sep 2009
Posts: 16,352
OH
fdcg27 Offline
fdcg27  Offline
Joined: Sep 2009
Posts: 16,352
OH
Good to know that there are airlines one can take to Asian destinations that offer good cabin service even to those in the back of the bus.
I can think of a couple that don't.


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Re: All Nippon Airways service on board. [Re: HangFire] #4570689
11/11/17 09:46 AM
11/11/17 09:46 AM
Joined: Mar 2017
Posts: 6,998
...
PimTac Offline OP
PimTac  Offline OP
Joined: Mar 2017
Posts: 6,998
...
Originally Posted By: HangFire
Originally Posted By: PimTac
I have flown with ANA for 4 years now. The cabin service comes across as top notch and super efficient. Some things are surprising though.

During one of the meal services I asked for coffee. ANA has great coffee. It wasn’t done yet but they assured me I would be first to get a fresh cup. That is how it happened too. Somehow I must have had a coffee notation on a passenger profile somewhere because since that time , with each meal service, I am asked if I want coffee now. No one else around me is asked that question and no, I am not traveling on special status. These are not the same cabin attendants either.

Do airlines keep such notations on passenger for menial requests like that?


Maybe you're the only 'Murican face in a sea of Japanese on the ANA flight?

But I agree, JAL gets all the credit but I have never had a complaint about ANA.




The passengers were a variety of cultures. My guess would be around 20-30% Japanese passengers. This flight gets a lot of different people because they come from other destinations. Americans were around 40% or more looking at the customs lines.


Cannot see signatures any longer so it doesn’t matter.
Re: All Nippon Airways service on board. [Re: Malo83] #4570734
11/11/17 10:27 AM
11/11/17 10:27 AM
Joined: Dec 2016
Posts: 7,466
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 7,466
Waco, TX
Originally Posted By: Malo83
Read somewhere not to drink coffee on a flight, something about the coffee machines rarely get cleaned out and the water used has probably been sitting on the plane for weeks if not months no-no


Being in the aviation industry, both would be hard to believe.

The former is just laziness or under-staffing...

But the latter is actually directed in service manuals. I doubt anyone is willing to risk a fine by the FAA over a few gallons of water. ANYTIME any aircraft comes in for a "C" or "D" check, all the fluid are all flushed out (except hydraulics and engine oils, those are on their own separate and VERY STRICT regime)


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: All Nippon Airways service on board. [Re: Linctex] #4596310
12/06/17 05:04 PM
12/06/17 05:04 PM
Joined: Jan 2004
Posts: 4,639
California
nthach Offline
nthach  Offline
Joined: Jan 2004
Posts: 4,639
California
Originally Posted By: Linctex
Originally Posted By: Malo83
Read somewhere not to drink coffee on a flight, something about the coffee machines rarely get cleaned out and the water used has probably been sitting on the plane for weeks if not months no-no


Being in the aviation industry, both would be hard to believe.

The former is just laziness or under-staffing...

But the latter is actually directed in service manuals. I doubt anyone is willing to risk a fine by the FAA over a few gallons of water. ANYTIME any aircraft comes in for a "C" or "D" check, all the fluid are all flushed out (except hydraulics and engine oils, those are on their own separate and VERY STRICT regime)


My question for you is, for a plane's potable water holds is there any effort to sanitize them when an plane goes in for a it's A checks or that most airlines use bottled/canned water for galley service and the potable water tanks are used for the lavs?

Re: All Nippon Airways service on board. [Re: PimTac] #4596347
12/06/17 05:54 PM
12/06/17 05:54 PM
Joined: Feb 2016
Posts: 355
MD
claluja Offline
claluja  Offline
Joined: Feb 2016
Posts: 355
MD
ANA best service of any airline I've been on. Have seen stories like that many times. They seem to know your name, how many drinks you've had, etc.


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