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Update on Insignia TV #4564628
11/05/17 09:40 AM
11/05/17 09:40 AM
Joined: Nov 2014
Posts: 490
Denver
marine65 Online content OP
marine65  Online Content OP
Joined: Nov 2014
Posts: 490
Denver
I bought an Insignia 55" 4K TV on February 3 this year.
Pretty good set, nice picture and cheap. I paid $429.
About 2 weeks ago the external sound output to my sound bar stopped working.
Long story short the part is back ordered to 12/31.
According to Geek Squad at Best Buy if they cant fix a T.V. with in 30 days you get a new one.
I took it back yesterday and got a Samsung 55" 4K for an upcharge of $210
I guess you do get what you pay for.


2006 Nissan Sentra 195K miles
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Re: Update on Insignia TV [Re: marine65] #4564658
11/05/17 10:05 AM
11/05/17 10:05 AM
Joined: Aug 2008
Posts: 18,271
Ontario, Canada
StevieC Offline
StevieC  Offline
Joined: Aug 2008
Posts: 18,271
Ontario, Canada
I think you just got a dud is all.

We have 2 insignias at our office that have run 8 hours a day for the last 3 years when they were installed and they are still working fine.

That said I'm quite happy with our Samsung 55" 4K we have in the living room. It's about a year old now. thumbsup


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Re: Update on Insignia TV [Re: marine65] #4564661
11/05/17 10:06 AM
11/05/17 10:06 AM
Joined: Jun 2011
Posts: 722
Kansas City, MO
yesthatsteve Offline
yesthatsteve  Offline
Joined: Jun 2011
Posts: 722
Kansas City, MO
Insignia is re-branded from another manufacturer to Best Buy's specifications. Five or six years ago, I bought an Insignia plasma TV for the kids to game on - the PC's video card recognized the TV as a Samsung.

As always, YMMV.


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Re: Update on Insignia TV [Re: marine65] #4564689
11/05/17 10:39 AM
11/05/17 10:39 AM
Joined: Aug 2003
Posts: 10,774
Buffalo, NY
JTK Offline
JTK  Offline
Joined: Aug 2003
Posts: 10,774
Buffalo, NY
That is a bummer!

I'm still rockin' a ~42" Dynex brand flat screen from 2007 or so, which is or was a Best Buy brand as well.


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Re: Update on Insignia TV [Re: marine65] #4564705
11/05/17 10:54 AM
11/05/17 10:54 AM
Joined: Dec 2014
Posts: 1,671
'murica
Ethan1 Offline
Ethan1  Offline
Joined: Dec 2014
Posts: 1,671
'murica
My 55" Samsung 4k lost its motherboard just outside a year. The repair was almost as much as a new one. I recommend an uninterruptible power supply or other power conditioning device to try to help with longevity.

Re: Update on Insignia TV [Re: marine65] #4564741
11/05/17 11:41 AM
11/05/17 11:41 AM
Joined: Jul 2012
Posts: 2,302
South Carolina
alarmguy Offline
alarmguy  Offline
Joined: Jul 2012
Posts: 2,302
South Carolina
To me, you just paid $210.00 to have your 9 month old non working TV replaced.

I would have insisted on a free replacement but to each his own as you still have a 55 inch TV no matter how you look at it.

Last edited by alarmguy; 11/05/17 11:44 AM.

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Re: Update on Insignia TV [Re: alarmguy] #4564897
11/05/17 02:18 PM
11/05/17 02:18 PM
Joined: Jun 2015
Posts: 4,225
New England
Virtus_Probi Offline
Virtus_Probi  Offline
Joined: Jun 2015
Posts: 4,225
New England
Originally Posted By: alarmguy
To me, you just paid $210.00 to have your 9 month old non working TV replaced.

I would have insisted on a free replacement but to each his own as you still have a 55 inch TV no matter how you look at it.


I'd assume that the OPer paid the upcharge because he wanted something he felt would be more reliable than the Insignia, but I guess that's for him to tell us if he so desires.
Why not try asking for a $4000 TV for free to replace the $400 one? Because the seller has no obligation to do that and it would never happen.


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Re: Update on Insignia TV [Re: yesthatsteve] #4564931
11/05/17 02:48 PM
11/05/17 02:48 PM
Joined: May 2013
Posts: 2,093
Saskatchewan, Canada
Johnny2Bad Offline
Johnny2Bad  Offline
Joined: May 2013
Posts: 2,093
Saskatchewan, Canada
Originally Posted By: yesthatsteve
Insignia is re-branded from another manufacturer to Best Buy's specifications. Five or six years ago, I bought an Insignia plasma TV for the kids to game on - the PC's video card recognized the TV as a Samsung.

As always, YMMV.


Aside from "Store Brands" (Insignia, etc) there are also name brand TV models that are built the same way (Samsung, LG, etc).

By "built the same way" I'm referring to the removal of features that consumers are less likely to notice are gone, at the buying decision point in-store. So, for example, the SONY sold at Costco may have the anti-glare coating on the screen removed, these models almost certainly have fewer HDMI inputs, that kind of thing.

The similar, but full-featured models are sold at AV resellers (not Big Box store AV resellers) at a higher MSRP but with all the features included.

Various versions of the seemingly identical TVs will have different model numbers, both the full and under-featured versions, and the slightly stripped down versions, sold at a number of resellers, will all have unique model numbers even though they are identical to each other.

So the independent AV reseller's 40" Samsung 1080p and the Costco 40" Samsung 1080p will have a different part # (because they are actually different TVs); and those part #'s will be different than the Best Buy 40" Samsung 1080p and that will be different from the Wal-Mart 40" Samsung 1080p.

This makes it impossible for consumers to take advantage of price match guarantees as the exact same model is required (which is impossible), and is deliberate.

Note as well that the practice is not limited to TVs ... in fact it happens through-out the product catalog, from electronics to kitchen appliances. You need to be a very careful consumer these days.


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Re: Update on Insignia TV [Re: marine65] #4565164
11/05/17 06:50 PM
11/05/17 06:50 PM
Joined: Apr 2004
Posts: 5,208
Texas
JustinH Offline
JustinH  Offline
Joined: Apr 2004
Posts: 5,208
Texas
I have a sub $200 40 inch Insigna TV in my bedroom it has been fine. Great apartment Tv and moved it to the bedroom when we bought a house.

Bought a changhong 50 inch LED TV for $300 a few black fridays ago and it has been fine as well.

I don't see the point in high dollar TV's they are just something that will end up in the garbage in a few years anyways.

I read that Changhong is one of the large brands in China, on par with LG. They just came to the US market a couple years ago. Amazon and Newegg sells them.

Before I moved to Texas I gave my mom a 40 inch Olivia TV , now that thing is probably 10 years old and still kicking.


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Re: Update on Insignia TV [Re: marine65] #4565382
11/05/17 10:53 PM
11/05/17 10:53 PM
Joined: Nov 2008
Posts: 9,032
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,032
Phoenix
If it makes OP feel better, I had a panel go bad in a Sony around the 9 month mark. They didn't even bother trying to repair it and just bought it back.


2018 Challenger SRT
Re: Update on Insignia TV [Re: Johnny2Bad] #4565569
11/06/17 07:29 AM
11/06/17 07:29 AM
Joined: Jul 2012
Posts: 2,302
South Carolina
alarmguy Offline
alarmguy  Offline
Joined: Jul 2012
Posts: 2,302
South Carolina
Originally Posted By: Johnny2Bad
Originally Posted By: yesthatsteve
Insignia is re-branded from another manufacturer to Best Buy's specifications. Five or six years ago, I bought an Insignia plasma TV for the kids to game on - the PC's video card recognized the TV as a Samsung.

As always, YMMV.


Aside from "Store Brands" (Insignia, etc) there are also name brand TV models that are built the same way (Samsung, LG, etc).

...


Exactly, many people do not realize, most TVs in the lower prices ranges especially, are contracted out and built for companies like LG, Samsung, Sony etc.

Samsung, Sony, LG etc do not make all their own lower priced TVs, their has been a significant shift to using contractors to build them.

Its all about maintaining profits and market share in this low margin price range and being in the low price tiers for these companies keeps their name in the market place.
So far, these companies still make their own TVs in their own factories on their higher end models. In the last few years, they have shifted significant production of their lower priced TVs to 3 party builders, so some of these no name brand TVs are actually made by HUGE 3 party Chinese owned TV manufacturers. I do agree though, it might be more comforting seeing a name brand slapped on the TV because that factory has to answer to the name brand but its no guarantee anymore.

(BTW, well said on the second part of your post that I didnt quote)

and to dishdude, MANY years ago I bought a large Sony TV, actually was my first, expensive, and only Sony TV I ever bought, every TV I owned lived a long life but the Sony, "color board" or blue driver or whatever, would burn out every 3 years, had it replaced once at 3 years old for over $400 then almost 3 years later it burned out again and I threw the thing away.
This was in the day of the old rear projection TVs.

Last edited by alarmguy; 11/06/17 07:35 AM.

14 Road King (current)
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Re: Update on Insignia TV [Re: Virtus_Probi] #4566181
11/06/17 07:48 PM
11/06/17 07:48 PM
Joined: Nov 2014
Posts: 490
Denver
marine65 Online content OP
marine65  Online Content OP
Joined: Nov 2014
Posts: 490
Denver
Originally Posted By: Virtus_Probi
Originally Posted By: alarmguy
To me, you just paid $210.00 to have your 9 month old non working TV replaced.

I would have insisted on a free replacement but to each his own as you still have a 55 inch TV no matter how you look at it.


I'd assume that the OPer paid the upcharge because he wanted something he felt would be more reliable than the Insignia, but I guess that's for him to tell us if he so desires.
Why not try asking for a $4000 TV for free to replace the $400 one? Because the seller has no obligation to do that and it would never happen.


I could have gotten the same T.V. as a replacement.
But buying the Samsung gave me that warm and fuzzy feeling.
And it does have a better looking picture.
Time will tell.


2006 Nissan Sentra 195K miles
2010 Hyundai Elantra 85K miles
Re: Update on Insignia TV [Re: marine65] #4566183
11/06/17 07:49 PM
11/06/17 07:49 PM
Joined: Apr 2008
Posts: 37,092
Ontario, Canada
OVERKILL Offline
OVERKILL  Offline
Joined: Apr 2008
Posts: 37,092
Ontario, Canada
Originally Posted By: marine65
Originally Posted By: Virtus_Probi
Originally Posted By: alarmguy
To me, you just paid $210.00 to have your 9 month old non working TV replaced.

I would have insisted on a free replacement but to each his own as you still have a 55 inch TV no matter how you look at it.


I'd assume that the OPer paid the upcharge because he wanted something he felt would be more reliable than the Insignia, but I guess that's for him to tell us if he so desires.
Why not try asking for a $4000 TV for free to replace the $400 one? Because the seller has no obligation to do that and it would never happen.


I could have gotten the same T.V. as a replacement.
But buying the Samsung gave me that warm and fuzzy feeling.
And it does have a better looking picture.
Time will tell.


FWIW, I have an older (non-4K) Samsung 3D 65" TV and it has been excellent. Gets regular firmware updates from Samsung as well.


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2016 Grand Cherokee SRT
Re: Update on Insignia TV [Re: OVERKILL] #4566200
11/06/17 07:59 PM
11/06/17 07:59 PM
Joined: Oct 2002
Posts: 36,276
Great Lakes
Quattro Pete Offline
Quattro Pete  Offline
Joined: Oct 2002
Posts: 36,276
Great Lakes
Originally Posted By: OVERKILL
FWIW, I have an older (non-4K) Samsung 3D 65" TV and it has been excellent. Gets regular firmware updates from Samsung as well.

What model year is it? Ours is a 2009 model, and I am not seeing any firmware updates issued for it, not that I think it needs any. We don't use any of its smart TV features anyway.


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Re: Update on Insignia TV [Re: Quattro Pete] #4566207
11/06/17 08:12 PM
11/06/17 08:12 PM
Joined: Apr 2008
Posts: 37,092
Ontario, Canada
OVERKILL Offline
OVERKILL  Offline
Joined: Apr 2008
Posts: 37,092
Ontario, Canada
Originally Posted By: Quattro Pete
Originally Posted By: OVERKILL
FWIW, I have an older (non-4K) Samsung 3D 65" TV and it has been excellent. Gets regular firmware updates from Samsung as well.

What model year is it? Ours is a 2009 model, and I am not seeing any firmware updates issued for it, not that I think it needs any. We don't use any of its smart TV features anyway.



The 3D glasses say "2012" on them, can't see the back of the TV well enough to check.

Does it say "Up to date" when you go in and check?


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