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Fram rebate denial #4559117
10/30/17 09:41 AM
10/30/17 09:41 AM
Joined: Jan 2014
Posts: 275
south haven mi
cknight49090 Offline OP
cknight49090  Offline OP
Joined: Jan 2014
Posts: 275
south haven mi
Anybody have any contact info for these scum? ordered a bunch of parts that had rebates from Rock Auto. autolite plugs where almost free bought some air filters, cabin filters, and oil filters to use for short oci vehicles.Sent in rebates got autolite back 6 weeks ago on a credit card fram said the receipt wasn't dated and it didn't know which retailer I bought from even tho it was a Rock Auto receipt clearly showing both lol.

Re: Fram rebate denial [Re: cknight49090] #4559146
10/30/17 10:08 AM
10/30/17 10:08 AM
Joined: Aug 2014
Posts: 363
AL,NC,TX,Germany,Korea,Italy
Timo325 Offline
Timo325  Offline
Joined: Aug 2014
Posts: 363
AL,NC,TX,Germany,Korea,Italy
From your side of the story, it sounds like a rebate customer service issue. IMO, I'd try to ask them again, and emphasizing that the information they want is on the receipt..?

Only Fram guy I know on here is Jay Buckley. Look him up on the forums, or google him. He is pretty active and does respond to emails.

Good Luck to you.

Last edited by Timo325; 10/30/17 10:17 AM.

2011 Odyssey Touring Elite 80k mi. M1 EP, 0W-20, FU
2008 Mustang GT 81k mi. Edge EP (Gold) 5W-20, FU

Re: Fram rebate denial [Re: cknight49090] #4559199
10/30/17 11:09 AM
10/30/17 11:09 AM
Joined: Sep 2015
Posts: 3,869
Connecticut
69GTX Offline
69GTX  Offline
Joined: Sep 2015
Posts: 3,869
Connecticut
I did a couple of Fram rebates 2 yrs ago (filters) and had no issue. But I'm not a fan of having to mail cardboard box pieces and original invoices via the mail. Once lost or misplaced, you're out of luck. Much prefer the on-line method of uploading a photo of your invoice. Then you receive a confirmation number. Nothing can get "lost" for good as you proof of the submission and all the original documents. Always keep copies, no matter what you send off.

In any event, I'd call Fram Rebate Center and hash it out.


----------------

2001 Lincoln Cont 4.6L DOHC/ 39K mi / QS HM 5w30 / FUG XG2
1999 Camaro SS M6 /19K /Mobil 1 0w40 /Fram UG /GM MTL-ATF
1969 Ply GTX/RRs
Re: Fram rebate denial [Re: cknight49090] #4559273
10/30/17 12:57 PM
10/30/17 12:57 PM
Joined: Oct 2014
Posts: 1,224
NoVA
Jimzz Offline
Jimzz  Offline
Joined: Oct 2014
Posts: 1,224
NoVA
Anytime I have had a rebate denied I first verify I sent the correct information. If I did then I file a complaint with the States attorney generals office, make a copy of my filled complaint, and send it with the rebate information back again. Has never failed me yet.


yup
Re: Fram rebate denial [Re: cknight49090] #4559588
10/30/17 07:27 PM
10/30/17 07:27 PM
Joined: Oct 2014
Posts: 2,410
San Antonio, TX
Nyogtha Offline
Nyogtha  Offline
Joined: Oct 2014
Posts: 2,410
San Antonio, TX
Rebate form says to contact www.rewardsbymail.com or 800-338-7171 I'd call to start the ball rolling that an error occurred processing your rebate request and you have the documentation to prove it


"No matter how paranoid you are you're not paranoid enough. Tell the truth. Reach as many people as you can with it. That's your weapon." - Susanne Modeski, aka "Holly" to The Lone Gunmen
Re: Fram rebate denial [Re: cknight49090] #4559882
10/31/17 07:03 AM
10/31/17 07:03 AM
Joined: Oct 2008
Posts: 12,471
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,471
The Old North State
Hopefully you have copies of all pertinent information saved. I've done many mail in rebates in my life and had difficulty with only one last year with QSUD/SOPUS. As is my SOP I had copies of everything, and after getting two bogus reasons for denial over the phone, rep finally agreed they had made the error. As I was looking at copies of all data on the call, just corrected rep at each point of dispute.

Looks like the toll free number now posted. In similar situations, if possible I find talking to a human works best.

Good luck.


Re: Fram rebate denial [Re: cknight49090] #4559912
10/31/17 07:54 AM
10/31/17 07:54 AM
Joined: Jun 2003
Posts: 5,921
Illinois
SHOZ Offline
SHOZ  Offline
Joined: Jun 2003
Posts: 5,921
Illinois
I bought a Fram oil filter and cabin air filter last August from RockAuto. Got the $4 Fram rebate last week.


2008 Hyundai Accent 1.6L 5 sp manual hatchback
2010 Hyundai Genesis Coupe Track 2L Turbo 6sp manual
Re: Fram rebate denial [Re: 69GTX] #4560970
11/01/17 08:14 AM
11/01/17 08:14 AM
Joined: Aug 2015
Posts: 2,731
NC
BigD1 Offline
BigD1  Offline
Joined: Aug 2015
Posts: 2,731
NC
Originally Posted By: 69GTX
I did a couple of Fram rebates 2 yrs ago (filters) and had no issue. But I'm not a fan of having to mail cardboard box pieces and original invoices via the mail. Once lost or misplaced, you're out of luck. Much prefer the on-line method of uploading a photo of your invoice. Then you receive a confirmation number. Nothing can get "lost" for good as you proof of the submission and all the original documents. Always keep copies, no matter what you send off.

In any event, I'd call Fram Rebate Center and hash it out.


Not a fan of cutting and mailing UPC off boxes, but some like Monroe/Tenneco only do it that way if it's a do it yourself shock install. Got my rebate from Tenneco no problem, but they could have easily denied it, and I would have no recourse other than sending in pictures or copies of the UPC.


1992 Toyota Pickup--Formula Shell 10W-30--Fram PH3614
Re: Fram rebate denial [Re: cknight49090] #4561569
11/01/17 08:24 PM
11/01/17 08:24 PM
Joined: Jan 2014
Posts: 275
south haven mi
cknight49090 Offline OP
cknight49090  Offline OP
Joined: Jan 2014
Posts: 275
south haven mi
Haven't had a chance to call them yet guys but thanks I am sure they will resolve but it's not the first rebate I have submitted I mean the info was there and I sent all the upc it's [censored] honestly.

Re: Fram rebate denial [Re: cknight49090] #4561573
11/01/17 08:27 PM
11/01/17 08:27 PM
Joined: Jan 2008
Posts: 10,694
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,694
OH
So they owe you $4?

Re: Fram rebate denial [Re: cknight49090] #4561931
11/02/17 09:22 AM
11/02/17 09:22 AM
Joined: Jan 2014
Posts: 275
south haven mi
cknight49090 Offline OP
cknight49090  Offline OP
Joined: Jan 2014
Posts: 275
south haven mi
I am not sure it's been so long. I bought 10 oil filters 3 cabin and two or three air it's more than 4.00 I believe one was oil and air and the other cabin.

Re: Fram rebate denial [Re: cknight49090] #4561936
11/02/17 09:33 AM
11/02/17 09:33 AM
Joined: Jan 2014
Posts: 275
south haven mi
cknight49090 Offline OP
cknight49090  Offline OP
Joined: Jan 2014
Posts: 275
south haven mi
I called they said they would review it.They said they sent 6.00 for the cabin filters even though I ordered it 3 months ago.They must have just sent it lol.The lady was rude and I explained if you sent one rebate all the receipts looked the same so if one was good why wouldn't the other? STUPID.


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