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Dealer Service: Why For Art Thou a 2-Step Process? #4556693
10/27/17 08:14 PM
10/27/17 08:14 PM
Joined: Jul 2007
Posts: 4,340
Midwest USA
LoneRanger Offline OP
LoneRanger  Offline OP
Joined: Jul 2007
Posts: 4,340
Midwest USA
Three recalls performed today on the Forester. Brake Line Corrosion Protection Application, Rear Seat Center Seat Belt Buckle Replace and Overhead Rear Child Seat Belt Strap mechanism replace, and Takata Air Bag recall - passenger side only.

Turning cold w/ steady rain when picked it up late afternoon. Driving home, was sure the rear passenger door was ajar, hearing more wet road sound than before and more wet tire swish sounds from neighboring vehicles as they would be on the right hand side. Got home, door was secure. Checked all door seals, all ok. All windows all the way up, re-shut all doors. Had to be over at church 7pm for a thing. Way there, same increased road noise. Got home, jiggle rear seat bottom-- loose. They have to remove the rear seat to get to the center seat belt buckle mechanism and replace.

Clearly, something is up with underneath the seat. Could take it back for Step 2, but instead I will remove it myself in the morning and eyeball everything. Not sure how this would increase the road noise but seems to be only thing not put back together securely.

Know my car, been driving it 9 yrs. It's louder. Not terrible but noticeable.

I know the techs are not incompetent, but I think it is the way they are rushed to get a certain job done in the prescribed time allotted for it.

Plus it was a Friday afternoon ...




'09 Subaru Forester ...................(QS HM 5W30)
'16 Moto Guzzi Stelvio 1200 .....(ENI i-Ride PG 10W60)
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556696
10/27/17 08:22 PM
10/27/17 08:22 PM
Joined: Oct 2014
Posts: 4,038
Utah
CKN Online content
CKN  Online Content
Joined: Oct 2014
Posts: 4,038
Utah
Obligatory-weekend dealer bashing thread.......

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556700
10/27/17 08:24 PM
10/27/17 08:24 PM
Joined: Apr 2012
Posts: 5,578
MA
Wolf359 Online content
Wolf359  Online Content
Joined: Apr 2012
Posts: 5,578
MA
I think others may have mentioned that the recall rate they get paid is lower than for a regular repair. Plus the manufacturer knows exactly how long it should take so there's not too much time in it. I know one mechanic who said the only way to make money was to be fast. Do a 4 hour job in 2 hours, park the car in back and wait the 4 hours before telling the customer the car was ready. I don't think there's margin like that on a recall.

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556726
10/27/17 09:02 PM
10/27/17 09:02 PM
Joined: Nov 2016
Posts: 1,283
WI
HoosierJeeper Offline
HoosierJeeper  Offline
Joined: Nov 2016
Posts: 1,283
WI
It took me 6 or 7 dealership trips to get a CV axle replaced on my Cherokee.


15 Jeep KL Limited V6: Formula Shell 5W20
07 LR3 SE V8: Maxlife 5W30
05 Jeep KJ Limited: PHM 5W30
96 Jeep XJ Country: STP HM 5W30 (winter)
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556852
10/28/17 04:30 AM
10/28/17 04:30 AM
Joined: Sep 2013
Posts: 10,679
Indiana
dlundblad Offline
dlundblad  Offline
Joined: Sep 2013
Posts: 10,679
Indiana
Is there a fuel pump access hole under the rear seat? I wonder why you'd be getting so much road noise.


03 Jeep WJ 4.0 202k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556869
10/28/17 05:49 AM
10/28/17 05:49 AM
Joined: Apr 2003
Posts: 1,369
Nowhere NM
Smoky14 Offline
Smoky14  Offline
Joined: Apr 2003
Posts: 1,369
Nowhere NM
Strip the sound insulation to do the job and throw it away, saves time!
Smoky


99 Acura 2.3CL 5speed MT
12 Ford Fusion 2.5S 6speed MT
05 Suzuki Bandit 1200.
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556880
10/28/17 06:21 AM
10/28/17 06:21 AM
Joined: Jul 2007
Posts: 4,340
Midwest USA
LoneRanger Offline OP
LoneRanger  Offline OP
Joined: Jul 2007
Posts: 4,340
Midwest USA
dlundblad: Yes, it's where you remove/install the fuel pump... pull the seat instead of dropping the tank, supposedly an easy job compared to other cars.

Smoky14: I sure hope not !! mad



'09 Subaru Forester ...................(QS HM 5W30)
'16 Moto Guzzi Stelvio 1200 .....(ENI i-Ride PG 10W60)
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556885
10/28/17 06:29 AM
10/28/17 06:29 AM
Joined: Jun 2003
Posts: 33,559
ME
eljefino Offline
eljefino  Offline
Joined: Jun 2003
Posts: 33,559
ME
By 2-step process I thought you meant you knew the problem, called them, but the first time in they just saw it with their own eyes, ordered parts, and told you to come back. That's a bit aggravating too!

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: CKN] #4556902
10/28/17 06:56 AM
10/28/17 06:56 AM
Joined: Apr 2004
Posts: 7,819
New York
pbm Offline
pbm  Offline
Joined: Apr 2004
Posts: 7,819
New York
Originally Posted By: CKN
Obligatory-weekend dealer bashing thread.......


The usual dealer defending post.


'Journalism is Dead'
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4556930
10/28/17 07:44 AM
10/28/17 07:44 AM
Joined: Nov 2011
Posts: 1,239
Lyndhurst NJ
Audios Offline
Audios  Offline
Joined: Nov 2011
Posts: 1,239
Lyndhurst NJ
Usually the dealer warranty/recall time is 50% more than the cash rate. At BMW for example, a nightmarish e90 valve cover gasket pays 5.2 for cash, and only 3.5 for warranty/internal, so we were usually losing on the job unless we rushed or figured out tricks of our own to get the job done while still being a proftiable tech. Which is another double edged sword, because if you werent taking the dispatch guy out for drinks on friday you probably werent getting any gravy the next week. Which is exactly why I got laid off, my hours were 33-35 for 3 weeks, mostly because all I got was tires (.5 per runflat) or warranty oil changes (.3) You try getting your invoice, getting the car, setting it up, and drain the oil top off fluids, tire pressures, and reset indicator, all in less than 18 minutes. Its corporate greed thats causing the techs to rush. If you dont make your hourly guarantee every week, youre susceptible to getting laid off.


2002 VW Golf TDI-Mobil 1 5/40 TDT
2007 Mercedes GL320 CDI Fuchs 5/40 GT Pro XTL
2005 BMW M3 BMW Twin Power 10/60
2003 BMW M5-Fuchs 5/40
1998 BMW M3/4/5 Fuchs 5/40
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: Audios] #4556975
10/28/17 08:39 AM
10/28/17 08:39 AM
Joined: May 2005
Posts: 2,249
Toronto, Canada
George7941 Offline
George7941  Offline
Joined: May 2005
Posts: 2,249
Toronto, Canada
What a bad situation for the techs to be in. Absolutely no way I would put up with it. I would rather go work at a lower paid job and make some sacrifices than put up with this nonsense.


2006 GMC Sierra 4.3l, NV3500,G80 , Mobil 1 5W30, Dexcool.
1987 BMW R80 - sold
2015 Honda CBR300R

Staying out of the right lane a lot.
Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: pbm] #4557270
10/28/17 12:35 PM
10/28/17 12:35 PM
Joined: Oct 2014
Posts: 4,038
Utah
CKN Online content
CKN  Online Content
Joined: Oct 2014
Posts: 4,038
Utah
Originally Posted By: pbm
Originally Posted By: CKN
Obligatory-weekend dealer bashing thread.......


The usual dealer defending post.


No one's defending. Just defined the post as to what it was........

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: CKN] #4557282
10/28/17 12:51 PM
10/28/17 12:51 PM
Joined: Jan 2008
Posts: 10,958
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,958
OH
I'm going to visit CKN's dealership next time I need service. All I have to decide is which one to go to. The Cadillac, Kia or Nissan dealer. Thank you. smile

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: LoneRanger] #4557447
10/28/17 03:47 PM
10/28/17 03:47 PM
Joined: Apr 2012
Posts: 292
Michigan
researcher Offline
researcher  Offline
Joined: Apr 2012
Posts: 292
Michigan
This type of thing is exactly why people don't want to take their car in for a recall. Because either A.. they will screw something else up trying to fix the recall issue, or B - screw something up to get more $$$ out of you later.

There ARE some great technicians at dealerships, but in my experience they're very rare (1 in 1000). It's not like independents are any better. I once saw a guy at a shop bleeding brake lines from the bleeder valve right onto the floor of the shop! Instead of a hose into a jar to make sure the bubbles (air) was removed! just wow. How these people ever get a license in this state is beyond me!

But.. To LoneRanger..Maybe you diagnose what's missing first, that way you'll know exactly what they did wrong. If it's just insulation then try and fix it yourself, seriously. Is it right that you have to fix what they stole from you? No! But.. do you really want someone incompetent back in there to screw more up when they won't be getting paid for the work?

I've been in this position before and I just ate the cost, fixed it myself and never went back to that shop!

Re: Dealer Service: Why For Art Thou a 2-Step Process? [Re: SatinSilver] #4557454
10/28/17 03:55 PM
10/28/17 03:55 PM
Joined: Oct 2014
Posts: 4,038
Utah
CKN Online content
CKN  Online Content
Joined: Oct 2014
Posts: 4,038
Utah
Originally Posted By: SatinSilver
I'm going to visit CKN's dealership next time I need service. All I have to decide is which one to go to. The Cadillac, Kia or Nissan dealer. Thank you. smile


That's pretty funny.

Last edited by CKN; 10/28/17 03:56 PM.

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