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Pepboys alignment experiences? #4548314
10/19/17 01:19 PM
10/19/17 01:19 PM
Joined: Aug 2016
Posts: 654
New Jersey
THafeez Offline OP
THafeez  Offline OP
Joined: Aug 2016
Posts: 654
New Jersey
I'm doing some front suspension work and putting on new tires after that. Thinking about getting the lifetime alignment and as I work there I checked to see with the service manager that it has no gimmicks. Only thing I am concerned with is if their alignments are done correctly. My location uses an older hunter machine that runs windows xp. From your experience, have they adjusted cast and camber or do they just do the old toe and go? I'm putting on some expensive tires and I don't want to see them get messed up because of a bad alignment. Also have you gotten a printout when asked? There used to be a Sears nearby that had a service center that looked like a doctor's office. They did a great job, but closed a few years back.


2004 Toyota Solara SE 2.4 2AZFE
182,000 miles
Castrol Magnatec Semi-Syn 5W30
Royal Purple 20-400 oversize 2nd run
Re: Pepboys alignment experiences? [Re: THafeez] #4548326
10/19/17 01:28 PM
10/19/17 01:28 PM
Joined: Jun 2003
Posts: 17,363
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,363
Deplorable in apple valley, ca
That all depends on who does the alignment. You may get a great one or a crooked steering wheel.


02 Wrangler durablend 10w40
87 F250 traveler 15w40
04 Tahoe super-s 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Pepboys alignment experiences? [Re: THafeez] #4548329
10/19/17 01:29 PM
10/19/17 01:29 PM
Joined: Mar 2004
Posts: 20,758
Upstate NY
Donald Offline
Donald  Offline
Joined: Mar 2004
Posts: 20,758
Upstate NY
Put on cheaper tires.


2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: Pepboys alignment experiences? [Re: THafeez] #4548333
10/19/17 01:35 PM
10/19/17 01:35 PM
Joined: Jan 2007
Posts: 17,501
Clovis, CA
Merkava_4 Offline
Merkava_4  Offline
Joined: Jan 2007
Posts: 17,501
Clovis, CA
I would recommend a frame and wheel shop. What they do is frame straightening and chassis alignments on large commercial trucks. Those guys are the best. I get my car done for $50. It drives straight as an arrow afterwards. No gimmicks and they probably won't give you a printout afterwards.

Re: Pepboys alignment experiences? [Re: Merkava_4] #4548353
10/19/17 02:00 PM
10/19/17 02:00 PM
Joined: Sep 2010
Posts: 7,485
S California
OneEyeJack Offline
OneEyeJack  Offline
Joined: Sep 2010
Posts: 7,485
S California
Originally Posted By: Merkava_4
I would recommend a frame and wheel shop. What they do is frame straightening and chassis alignments on large commercial trucks. Those guys are the best. I get my car done for $50. It drives straight as an arrow afterwards. No gimmicks and they probably won't give you a printout afterwards.


+1

Re: Pepboys alignment experiences? [Re: THafeez] #4548355
10/19/17 02:02 PM
10/19/17 02:02 PM
Joined: Apr 2012
Posts: 5,160
MA
Wolf359 Online content
Wolf359  Online Content
Joined: Apr 2012
Posts: 5,160
MA
Depends on the car. I've actually taken my Mercedes to Goodyear to do the alignment. They can only adjust toe because that's how MB set the car up. To do other adjustments, you'd have to buy special bolts and it hasn't been a problem so far and all they've done is adjust toe. They just have a 3 year alignment so if Pepboys is lifetime, I'll look them up next time. Goodyear does give you a printout if you ask. I think there's a few other shops that do the same, NTB I think is 3 years and Firestone is also lifetime but too many horror stories about them so I haven't bothered.

Re: Pepboys alignment experiences? [Re: THafeez] #4548362
10/19/17 02:06 PM
10/19/17 02:06 PM
Joined: May 2012
Posts: 4,454
Baltimore, Maryland, USA
zzyzzx Offline
zzyzzx  Offline
Joined: May 2012
Posts: 4,454
Baltimore, Maryland, USA
Originally Posted By: THafeez
From your experience, have they adjusted cast and camber or do they just do the old toe and go? I'm putting on some expensive tires and I don't want to see them get messed up because of a bad alignment. Also have you gotten a printout when asked?


Last time I tried to use Pep Boys for an alignment, all they did was adjust the toe. My steering wheel was still off. Yes, you do get a printout, as long as their printer is working (verify that it is working beforehand). I actually had to return and talk to the manager to get them to do it right the second time around (and yes I brought my factory service manual to show them exactly what Ford considers an alignment to be). After that, when I needed an alignment again (several years and suspension parts later) I took it to shop and had them install a camber bolt, and do an aliment correctly the first time, without me having to point out exactly what an alignment is supposed to consist of.

Re: Pepboys alignment experiences? [Re: OneEyeJack] #4548388
10/19/17 02:41 PM
10/19/17 02:41 PM
Joined: Apr 2012
Posts: 3,159
Boston, MA
Bgallagher Offline
Bgallagher  Offline
Joined: Apr 2012
Posts: 3,159
Boston, MA
Originally Posted By: OneEyeJack
Originally Posted By: Merkava_4
I would recommend a frame and wheel shop. What they do is frame straightening and chassis alignments on large commercial trucks. Those guys are the best. I get my car done for $50. It drives straight as an arrow afterwards. No gimmicks and they probably won't give you a printout afterwards.


+1


+2 Might not be the easiest to find but they know their stuff. In regards to pepboys etc. as already stated, it depends on the staffer who is doing it. Some people are better than others.


2017 Chevy Traverse - 28k - Delco Dexos 1 and PF63
2014 Chevy Equinox - 22k - Delco Dexos 1 and PF457G
2015 GMC Terrain - 22k- Delco Dexos 1 and PF457G
Re: Pepboys alignment experiences? [Re: Bgallagher] #4548419
10/19/17 03:17 PM
10/19/17 03:17 PM
Joined: Aug 2008
Posts: 2,080
Cali
Malo83 Offline
Malo83  Offline
Joined: Aug 2008
Posts: 2,080
Cali
I use the local Les Schwab tire shop, they have the latest alignment gear, great bunch of guys to work with.

Re: Pepboys alignment experiences? [Re: THafeez] #4548423
10/19/17 03:21 PM
10/19/17 03:21 PM
Joined: Sep 2004
Posts: 21,634
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 21,634
Orlando, FL
It comes down ti the quality of technician, not the top of the line equipment.

Some have no idea how to use alignment rack.

Re: Pepboys alignment experiences? [Re: zzyzzx] #4548450
10/19/17 04:02 PM
10/19/17 04:02 PM
Joined: Apr 2012
Posts: 5,160
MA
Wolf359 Online content
Wolf359  Online Content
Joined: Apr 2012
Posts: 5,160
MA
Originally Posted By: zzyzzx
Originally Posted By: THafeez
From your experience, have they adjusted cast and camber or do they just do the old toe and go? I'm putting on some expensive tires and I don't want to see them get messed up because of a bad alignment. Also have you gotten a printout when asked?


Last time I tried to use Pep Boys for an alignment, all they did was adjust the toe. My steering wheel was still off. Yes, you do get a printout, as long as their printer is working (verify that it is working beforehand). I actually had to return and talk to the manager to get them to do it right the second time around (and yes I brought my factory service manual to show them exactly what Ford considers an alignment to be). After that, when I needed an alignment again (several years and suspension parts later) I took it to shop and had them install a camber bolt, and do an aliment correctly the first time, without me having to point out exactly what an alignment is supposed to consist of.


As others said, it's the skill of the tech doing it. They're supposed to straighten out the steering wheel before they start the alignment. Otherwise it could be in perfect alignment afterwards, but the steering wheel is crooked.

Re: Pepboys alignment experiences? [Re: THafeez] #4548474
10/19/17 04:24 PM
10/19/17 04:24 PM
Joined: Jun 2003
Posts: 33,104
ME
eljefino Offline
eljefino  Offline
Joined: Jun 2003
Posts: 33,104
ME
It's also the honesty of the company and service writer. A lame shop would not offer the option of shims, camber bolts or grinding strut holes out. They'd just say "it's not adjustable" and send you packing with just toe.

If you work at pep boys I don't see why you can't just get free alignments as a "training exercise". If you offer your customers "free alignment checks" get the printout, go home, fix what's wrong, then go in for another "free check".

Re: Pepboys alignment experiences? [Re: THafeez] #4548505
10/19/17 05:08 PM
10/19/17 05:08 PM
Joined: Jan 2003
Posts: 3,203
Southeastern, PA
Rick in PA Offline
Rick in PA  Offline
Joined: Jan 2003
Posts: 3,203
Southeastern, PA
The alignments I've gotten from Pep Boys were the basic one. The long warranty is voided if you replace any suspension component. The alignment included a print out. It seems like most modern cars only have adjustable toe, the rest (caster, camber, etc.) are fixed by design and special shims, bolts and whatnot are needed to adjust them.

Usually, after replacing a suspension component, the toe is out a little. They adjust it to spec. and I get billed for the alignment. Such is life.


A wise man told me:
"Heat is your friend." and "Any oil is better than no oil."
Re: Pepboys alignment experiences? [Re: Rick in PA] #4548557
10/19/17 06:11 PM
10/19/17 06:11 PM
Joined: Sep 2007
Posts: 968
TX, USA
JMJNet Offline
JMJNet  Offline
Joined: Sep 2007
Posts: 968
TX, USA
Originally Posted By: Rick in PA
It seems like most modern cars only have adjustable toe, the rest (caster, camber, etc.) are fixed by design and special shims, bolts and whatnot are needed to adjust them.



The Toyota I have/had only have toe adjustment.

They usually charge extra for caster and camber adjustment like at least $100 more.
Part of the cost is the special parts as mentioned above.


  • 2017 Toyota Sienna
  • 1995 GMC Suburban 6.5L Turbo Diesel


Re: Pepboys alignment experiences? [Re: THafeez] #4548636
10/19/17 07:49 PM
10/19/17 07:49 PM
Joined: Dec 2002
Posts: 42,088
New Jersey
JHZR2 Offline
JHZR2  Offline
Joined: Dec 2002
Posts: 42,088
New Jersey
You work there?

Have you asked the alignment tech?

Does pep boys write an SOP or have a standard set of instructions for aligning vehicles?

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