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Good experiences at lube shops? #4547761
10/18/17 11:35 PM
10/18/17 11:35 PM
Joined: Oct 2017
Posts: 6
WA
DimondPhilup Offline OP
DimondPhilup  Offline OP
Joined: Oct 2017
Posts: 6
WA
I work at a Valvoline Instant Oil Change and have had many many people tell me and the people that I work with that this is the best experience at a quick lube shop they have ever had and will continue to come back in the future. I am respectful knowledgeable and courteous to my customers. I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.

Re: Good experiences at lube shops? [Re: DimondPhilup] #4547774
10/18/17 11:51 PM
10/18/17 11:51 PM
Joined: Jan 2011
Posts: 1,043
Columbus Nebraska
old1 Offline
old1  Offline
Joined: Jan 2011
Posts: 1,043
Columbus Nebraska
I was at my sons in Greeley Colorado, and the transmission on my 2005 mustang was acting funny. It was about a week before Christmas. I went down the street to a quaker State quick lube place, and asked to have the fluid level checked, as it was one of those with no dipstick. They checked it and put in about a quart and a half, and said it looked a little discolored, but not to bad. I asked how much I owed, and he said no charge, Merry Christmas, and gave me some discount coupons to give to my son. Oh, and the tranny worked perfectly after that until I traded it off.


2017 Nissan Frontier 4.0 5w30
1965 Mustang 200 c/4 10w30 QS defy
1964 Ford Ranchero 302 c/4 15/40 Delo
1929 ford model A No filters, and 15/40 oil
Re: Good experiences at lube shops? [Re: old1] #4547794
10/19/17 12:50 AM
10/19/17 12:50 AM
Joined: Oct 2017
Posts: 6
WA
DimondPhilup Offline OP
DimondPhilup  Offline OP
Joined: Oct 2017
Posts: 6
WA
I am really glad they treated you so well. I am the same way when It comes to things like topping up fluids or inspecting something. My shop gets fluids for so cheap and we get them by hundreds of gallons so why charge someone for a measly couple pints or quarts of fluid.

Re: Good experiences at lube shops? [Re: DimondPhilup] #4547799
10/19/17 12:57 AM
10/19/17 12:57 AM
Joined: Apr 2012
Posts: 9,556
Kendall, FL
wemay Offline
wemay  Offline
Joined: Apr 2012
Posts: 9,556
Kendall, FL
Oddly enough, my neighborhood Valvoline Quick Lube was the one i was going to reference as well. They are always professional, courteous and honest. I always recommend them to friends.


'18 Sportage LX AWD Pennzoil HM 5w20
'13 Santa Fe Sport 2.0T Castrol GTX Magnatec 5w30
Re: Good experiences at lube shops? [Re: DimondPhilup] #4547808
10/19/17 01:37 AM
10/19/17 01:37 AM
Joined: Apr 2016
Posts: 881
KS
FordBroncoVWJeta Online content
FordBroncoVWJeta  Online Content
Joined: Apr 2016
Posts: 881
KS
Originally Posted By: DimondPhilup
I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.
I work for Walmart TLE. People that come in with new Fords or Chevys I make them use a part synthetic, that meet requirements. People that come in with VWs that want an oil change and want the convention get so PO when I tell them that aint happening. I even tell them that we cannot per Ford, GM, or VW. Sorry but im not gonna be taking responsibility when your engine blows up and the manufacture wont take care of it because Walmart put in the wrong oil. If they dont want it, I tell them "Thank You for Shopping at Walmart!". Man that line gets people so butt hurt.


17 Volkswagen Jetta 1.4T
15 Honda CRV 2.4
12 Volkswagen Jetta 2.0
01 Pontiac Sunfire 2.2
Re: Good experiences at lube shops? [Re: DimondPhilup] #4547818
10/19/17 02:18 AM
10/19/17 02:18 AM
Joined: Jul 2015
Posts: 4,627
Down Under
SR5 Offline
SR5  Offline
Joined: Jul 2015
Posts: 4,627
Down Under
Note exactly a quick lube place, not that many in Australia, mostly corner garages that do the work.

Anyway years ago I was riding my 2-stroke motorcycle through the mountains with a couple of mates. My RD spat out an exhaust baffle that snapped in half.

Found the parts and went to a little country town that was close, and went to the local mechanic / garage. The guy welded the baffle back together for me and helped me fit it, to get going again.

When I asked him how much I owed him, he said "A hand shake will do". So we shook hands, and he sent me on my way.


Penrite Vantage 10W40 SN & A3/B4 + Wesfil-Cooper Z154
Re: Good experiences at lube shops? [Re: DimondPhilup] #4547823
10/19/17 02:26 AM
10/19/17 02:26 AM
Joined: Feb 2014
Posts: 2,302
Kansan,1911 45ACP fan
Marco620 Offline
Marco620  Offline
Joined: Feb 2014
Posts: 2,302
Kansan,1911 45ACP fan
These are the stories I like to hear.


15' Civic 189k.0w20 Redline/Archoil9200,Eibach,Tanabe&Tein Suspension/Borla Exhaust/XG7317
Right to work state proud.
Re: Good experiences at lube shops? [Re: DimondPhilup] #4547828
10/19/17 02:53 AM
10/19/17 02:53 AM
Joined: Oct 2017
Posts: 160
MI
HorseThief Offline
HorseThief  Offline
Joined: Oct 2017
Posts: 160
MI
I've had plenty of good experiences - including my local Walmart TLE. Sometimes, the Express portion feels like a bit of a misnomer, but the truth is the guys there are just overworked and spread thin. I've also had a few bad experiences, but everything was corrected in the end and I always left happy. The only reason I stopped getting my oil changed there was because motorcraft 5w20 started creating up in price so I started changing it myself.

I also remember when the quick lube near my home first opened - it was a gulf oil shop and the guys were terrific. They used one of those plastic fluid comparison charts to show me my old fluids and offered a lot of services but never went for the hard sell or pushed any snake oil. They actually pulled my differential cover to clean out the 200k mile sludge before refilling. The cost with gasket, synthetic oil, labor, and I'm sure at least one can of brake cleaner was $50 (which they quoted me when they thought they'd just be using a fluid extractor). Now the current owner is a different story.


More than anything else, I think that I have good experiences because I go in with very specific expectations, down to what oil and filter will be used and because I have enough knowledge to not be taken advantage of. I always inspect any work that has been done on my vehicle - trust but verify... AND stay the heck away from power/solvent flushes of any type. A clean radiator that leaks doesn't do me any good.

Also, I don't get mad at people for trying to push services or minimum oil standards that I actually need but when it goes beyond that (like suggesting Lucas oil stabilizer) I just politely say no without turning it into an argument.

Last edited by HorseThief; 10/19/17 03:00 AM. Reason: Changed [censored] to heck, please don't kick me out

I saw a brown dog
Re: Good experiences at lube shops? [Re: DimondPhilup] #4547852
10/19/17 05:12 AM
10/19/17 05:12 AM
Joined: Sep 2005
Posts: 269
Maine, USA
pda1122 Offline
pda1122  Offline
Joined: Sep 2005
Posts: 269
Maine, USA
A little off topic but does valvoline instant use a different filter if they fill a sump with synthetic? I have always assumed they use the same oil filter for syn as dino...it just irks me. Totally looks like a purolator btw.
I have always however had good luck using their services in the past except one time when they charged me an extra $5 or so for .3 qt extra because I had a coupon. Never had to pay extra previous times without a coupon. Had to make their money back lol. This was before being more serious about diy. They do cost a little more than I would like also but I guess you pay for convenience


'13 Toyota Tundra 5.7-Idemitsu
'08 Hyundai Elantra-Mobil 1
'96 Ranger R72 90hpJohnson
'03 Ski Doo REV 600 H.O.
‘01 Kawasaki KDX 220r
Re: Good experiences at lube shops? [Re: FordBroncoVWJeta] #4547897
10/19/17 06:38 AM
10/19/17 06:38 AM
Joined: Jul 2011
Posts: 965
Missouri
cb_13 Offline
cb_13  Offline
Joined: Jul 2011
Posts: 965
Missouri
Originally Posted By: FordBroncoVWJeta
Originally Posted By: DimondPhilup
I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.
I work for Walmart TLE. People that come in with new Fords or Chevys I make them use a part synthetic, that meet requirements. People that come in with VWs that want an oil change and want the convention get so PO when I tell them that aint happening. I even tell them that we cannot per Ford, GM, or VW. Sorry but im not gonna be taking responsibility when your engine blows up and the manufacture wont take care of it because Walmart put in the wrong oil. If they dont want it, I tell them "Thank You for Shopping at Walmart!". Man that line gets people so butt hurt.


You realize Ford does not require synthetic blend right? They set a spec that the oil needs to meet. Their Motorcraft oil is synthetic blend but that does not mean they require a blend. Just an oil that meets the
specification.

Re: Good experiences at lube shops? [Re: DimondPhilup] #4547928
10/19/17 07:22 AM
10/19/17 07:22 AM
Joined: Mar 2012
Posts: 1,311
San Antonio, TX
E150GT Offline
E150GT  Offline
Joined: Mar 2012
Posts: 1,311
San Antonio, TX
I’ve never had a bad experience but I’ve not used too many. I do hate it when shops try to flush your wallet with all those BG flushes but I just say no and they don’t usually push it too much after that.


1984 Mercedes-Benz 300SD - 100k
1995 F150 XL 4.9 reg cab 5MT - 251k 5w30
2016 Mazda6 Touring 6MT - 57k 10w30
2006 Buick Lucerne CXL 3.8 31k 5w30
Re: Good experiences at lube shops? [Re: DimondPhilup] #4547934
10/19/17 07:30 AM
10/19/17 07:30 AM
Joined: Sep 2010
Posts: 7,080
Texas
4WD Offline
4WD  Offline
Joined: Sep 2010
Posts: 7,080
Texas
Our little town has a modern Mobil 1 quick lube I have used post surgery when I could not DIY … the owner trains his folks well … the computer system is stellar … caters to the folks (we have lots of PSD trucks so he has numerous brands for them) … the waiting area is nice and he pops in/out often to visit with customers …

Re: Good experiences at lube shops? [Re: SR5] #4547939
10/19/17 07:42 AM
10/19/17 07:42 AM
Joined: Sep 2010
Posts: 7,080
Texas
4WD Offline
4WD  Offline
Joined: Sep 2010
Posts: 7,080
Texas
SR5 … awesome story … my BIL’s dad was like that … quick fix of a tractor seat … no charge … grab a cold Coke from the old style dispenser … Now if he had to build you a new driveshaft by welding and machine shop work … or cut a tool joint for a drilling rig … he’d charge a moderate fee but was never trying to get rich.
He was also a member of the VFD … which is funny since he caught that shop on fire a couple times smile

The FD was 500m from him …

Re: Good experiences at lube shops? [Re: cb_13] #4547983
10/19/17 08:21 AM
10/19/17 08:21 AM
Joined: Apr 2016
Posts: 881
KS
FordBroncoVWJeta Online content
FordBroncoVWJeta  Online Content
Joined: Apr 2016
Posts: 881
KS
Originally Posted By: cb_13
Originally Posted By: FordBroncoVWJeta
Originally Posted By: DimondPhilup
I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.
I work for Walmart TLE. People that come in with new Fords or Chevys I make them use a part synthetic, that meet requirements. People that come in with VWs that want an oil change and want the convention get so PO when I tell them that aint happening. I even tell them that we cannot per Ford, GM, or VW. Sorry but im not gonna be taking responsibility when your engine blows up and the manufacture wont take care of it because Walmart put in the wrong oil. If they dont want it, I tell them "Thank You for Shopping at Walmart!". Man that line gets people so butt hurt.


You realize Ford does not require synthetic blend right? They set a spec that the oil needs to meet. Their Motorcraft oil is synthetic blend but that does not mean they require a blend. Just an oil that meets the
specification.
Thing is if your driving a brand new Ford, and I say we can put Ford recommended oil and filter in your car or regular pennzoil. 99% of the time people want Motorcraft.

Also I believe some of the newer Fords have to have at least a part synthetic? Understand it from my pov, its hard to know all the oil specs for every manufacturer. Motorcraft oil in a Ford? Never gonna be a problem. Dino oil in a new Ford? Might be a problem. Better to safe than sorry.


17 Volkswagen Jetta 1.4T
15 Honda CRV 2.4
12 Volkswagen Jetta 2.0
01 Pontiac Sunfire 2.2
Re: Good experiences at lube shops? [Re: FordBroncoVWJeta] #4548009
10/19/17 08:42 AM
10/19/17 08:42 AM
Joined: Oct 2017
Posts: 160
MI
HorseThief Offline
HorseThief  Offline
Joined: Oct 2017
Posts: 160
MI
Originally Posted By: FordBroncoVWJeta
Thing is if your driving a brand new Ford, and I say we can put Ford recommended oil and filter in your car or regular pennzoil. 99% of the time people want Motorcraft.


6qts of 5w20 and an fl820s cost about $35 OTD - as long as we all pretend they actually vacuumed my interior and checked the tire pressure (along with all the other stuff they'resupposed to do) then I am fine with that. The price difference over bulk QS is mminuscule and it's cheap insurance.

I will say that I have seen plenty of people throw fits because TLE won't use a non-dexos oil. Last time I brought in my parents equinox, they let me use Magnatec and an ac delco filter - cost OTD? About $35. You just gotta know how to talk to people and ask the right questions. I think people are just mad that the $20 oil change is becoming a thing of the past. Much like the Arby's 5 for 5 deal, eventually inflation catches up to everything, and who needs to eat that much roast beef anyway?


I saw a brown dog
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