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#4547761 - 10/18/17 11:35 PM Good experiences at lube shops?
DimondPhilup Offline


Registered: 10/17/17
Posts: 6
Loc: WA
I work at a Valvoline Instant Oil Change and have had many many people tell me and the people that I work with that this is the best experience at a quick lube shop they have ever had and will continue to come back in the future. I am respectful knowledgeable and courteous to my customers. I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.

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#4547774 - 10/18/17 11:51 PM Re: Good experiences at lube shops? [Re: DimondPhilup]
old1 Offline


Registered: 01/04/11
Posts: 1023
Loc: Columbus Nebraska
I was at my sons in Greeley Colorado, and the transmission on my 2005 mustang was acting funny. It was about a week before Christmas. I went down the street to a quaker State quick lube place, and asked to have the fluid level checked, as it was one of those with no dipstick. They checked it and put in about a quart and a half, and said it looked a little discolored, but not to bad. I asked how much I owed, and he said no charge, Merry Christmas, and gave me some discount coupons to give to my son. Oh, and the tranny worked perfectly after that until I traded it off.
_________________________
2017 Nissan Frontier 4.0 5w30
1965 Mustang 200 c/4 10w30 QS defy
1964 Ford Ranchero 302 c/4 15/40 Delo
1929 ford model A No filters, and 15/40 oil

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#4547794 - 10/19/17 12:50 AM Re: Good experiences at lube shops? [Re: old1]
DimondPhilup Offline


Registered: 10/17/17
Posts: 6
Loc: WA
I am really glad they treated you so well. I am the same way when It comes to things like topping up fluids or inspecting something. My shop gets fluids for so cheap and we get them by hundreds of gallons so why charge someone for a measly couple pints or quarts of fluid.

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#4547799 - 10/19/17 12:57 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
wemay Offline


Registered: 04/04/12
Posts: 9135
Loc: Miami Florida
Oddly enough, my neighborhood Valvoline Quick Lube was the one i was going to reference as well. They are always professional, courteous and honest. I always recommend them to friends.
_________________________
'18 KIA Sportage LX AWD (Magnatec 5w30)
'13 Hyundai Santa Fe 2.0T (VFS 5w30)

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#4547808 - 10/19/17 01:37 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
FordBroncoVWJeta Offline


Registered: 04/16/16
Posts: 806
Loc: KS
Originally Posted By: DimondPhilup
I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.
I work for Walmart TLE. People that come in with new Fords or Chevys I make them use a part synthetic, that meet requirements. People that come in with VWs that want an oil change and want the convention get so PO when I tell them that aint happening. I even tell them that we cannot per Ford, GM, or VW. Sorry but im not gonna be taking responsibility when your engine blows up and the manufacture wont take care of it because Walmart put in the wrong oil. If they dont want it, I tell them "Thank You for Shopping at Walmart!". Man that line gets people so butt hurt.
_________________________
17 Volkswagen Jetta 1.4T
15 Honda CRV 2.4
12 Volkswagen Jetta 2.0
01 Pontiac Sunfire 2.2

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#4547818 - 10/19/17 02:18 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
SR5 Offline


Registered: 07/07/15
Posts: 4577
Loc: Down Under
Note exactly a quick lube place, not that many in Australia, mostly corner garages that do the work.

Anyway years ago I was riding my 2-stroke motorcycle through the mountains with a couple of mates. My RD spat out an exhaust baffle that snapped in half.

Found the parts and went to a little country town that was close, and went to the local mechanic / garage. The guy welded the baffle back together for me and helped me fit it, to get going again.

When I asked him how much I owed him, he said "A hand shake will do". So we shook hands, and he sent me on my way.
_________________________
Penrite Vantage 10W40 SN & A3/B4 + Wesfil-Cooper Z154

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#4547823 - 10/19/17 02:26 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
Marco620 Offline


Registered: 02/25/14
Posts: 2263
Loc: Kansan,1911 45ACP fan
These are the stories I like to hear.
_________________________
2015 Civic 175k mi.0w20 Redline/Archoil9100,HPS SRI,Yokohama/Borla Exhaust/Tein Suspension/Fu7317/Redline Si-1
Go Nashville Predators!

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#4547828 - 10/19/17 02:53 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
HorseThief Offline


Registered: 10/12/17
Posts: 134
Loc: MI
I've had plenty of good experiences - including my local Walmart TLE. Sometimes, the Express portion feels like a bit of a misnomer, but the truth is the guys there are just overworked and spread thin. I've also had a few bad experiences, but everything was corrected in the end and I always left happy. The only reason I stopped getting my oil changed there was because motorcraft 5w20 started creating up in price so I started changing it myself.

I also remember when the quick lube near my home first opened - it was a gulf oil shop and the guys were terrific. They used one of those plastic fluid comparison charts to show me my old fluids and offered a lot of services but never went for the hard sell or pushed any snake oil. They actually pulled my differential cover to clean out the 200k mile sludge before refilling. The cost with gasket, synthetic oil, labor, and I'm sure at least one can of brake cleaner was $50 (which they quoted me when they thought they'd just be using a fluid extractor). Now the current owner is a different story.


More than anything else, I think that I have good experiences because I go in with very specific expectations, down to what oil and filter will be used and because I have enough knowledge to not be taken advantage of. I always inspect any work that has been done on my vehicle - trust but verify... AND stay the heck away from power/solvent flushes of any type. A clean radiator that leaks doesn't do me any good.

Also, I don't get mad at people for trying to push services or minimum oil standards that I actually need but when it goes beyond that (like suggesting Lucas oil stabilizer) I just politely say no without turning it into an argument.


Edited by HorseThief (10/19/17 03:00 AM)
Edit Reason: Changed [censored] to heck, please don't kick me out
_________________________
I saw a brown dog

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#4547852 - 10/19/17 05:12 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
pda1122 Offline


Registered: 09/22/05
Posts: 260
Loc: Maine, USA
A little off topic but does valvoline instant use a different filter if they fill a sump with synthetic? I have always assumed they use the same oil filter for syn as dino...it just irks me. Totally looks like a purolator btw.
I have always however had good luck using their services in the past except one time when they charged me an extra $5 or so for .3 qt extra because I had a coupon. Never had to pay extra previous times without a coupon. Had to make their money back lol. This was before being more serious about diy. They do cost a little more than I would like also but I guess you pay for convenience
_________________________
'13 Toyota Tundra 5.7-Idemitsu
'08 Hyundai Elantra-Mobil 1
'96 Ranger R72 90hpJohnson
'03 Ski Doo REV 600 H.O.
‘01 Kawasaki KDX 220r

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#4547897 - 10/19/17 06:38 AM Re: Good experiences at lube shops? [Re: FordBroncoVWJeta]
cb_13 Offline


Registered: 07/24/11
Posts: 937
Loc: Missouri
Originally Posted By: FordBroncoVWJeta
Originally Posted By: DimondPhilup
I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.
I work for Walmart TLE. People that come in with new Fords or Chevys I make them use a part synthetic, that meet requirements. People that come in with VWs that want an oil change and want the convention get so PO when I tell them that aint happening. I even tell them that we cannot per Ford, GM, or VW. Sorry but im not gonna be taking responsibility when your engine blows up and the manufacture wont take care of it because Walmart put in the wrong oil. If they dont want it, I tell them "Thank You for Shopping at Walmart!". Man that line gets people so butt hurt.


You realize Ford does not require synthetic blend right? They set a spec that the oil needs to meet. Their Motorcraft oil is synthetic blend but that does not mean they require a blend. Just an oil that meets the
specification.

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#4547928 - 10/19/17 07:22 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
E150GT Offline


Registered: 03/11/12
Posts: 1238
Loc: San Antonio, TX
I’ve never had a bad experience but I’ve not used too many. I do hate it when shops try to flush your wallet with all those BG flushes but I just say no and they don’t usually push it too much after that.
_________________________
1984 Mercedes-Benz 300SD - 100k
1995 F150 XL 4.9 reg cab 5MT - 251k 5w30
2016 Mazda6 Touring 6MT - 56k 10w30
2006 Buick Lucerne CXL 3.8 30k ?w30

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#4547934 - 10/19/17 07:30 AM Re: Good experiences at lube shops? [Re: DimondPhilup]
4WD Offline


Registered: 09/21/10
Posts: 6884
Loc: Texas
Our little town has a modern Mobil 1 quick lube I have used post surgery when I could not DIY … the owner trains his folks well … the computer system is stellar … caters to the folks (we have lots of PSD trucks so he has numerous brands for them) … the waiting area is nice and he pops in/out often to visit with customers …

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#4547939 - 10/19/17 07:42 AM Re: Good experiences at lube shops? [Re: SR5]
4WD Offline


Registered: 09/21/10
Posts: 6884
Loc: Texas
SR5 … awesome story … my BIL’s dad was like that … quick fix of a tractor seat … no charge … grab a cold Coke from the old style dispenser … Now if he had to build you a new driveshaft by welding and machine shop work … or cut a tool joint for a drilling rig … he’d charge a moderate fee but was never trying to get rich.
He was also a member of the VFD … which is funny since he caught that shop on fire a couple times smile

The FD was 500m from him …

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#4547983 - 10/19/17 08:21 AM Re: Good experiences at lube shops? [Re: cb_13]
FordBroncoVWJeta Offline


Registered: 04/16/16
Posts: 806
Loc: KS
Originally Posted By: cb_13
Originally Posted By: FordBroncoVWJeta
Originally Posted By: DimondPhilup
I simply preform the steps of my service and if at any time in the process they stop me because either A. they do not want what I am offering B. think it is a bunch of [censored] when I offer a synthetic oil for their vehicle when a manufacture such as Toyota, Chevrolet, even Volkswagen recommends it. You would be surprised how many people are AGAINST synthetics or showing sever service intervals for certain parts of the vehicle recommended by the manufacture I stop, make sure everything is going well, ask them is there anything else I can do for you like fill up your tires or whatever it may be and then cash them and send them on their merry way. I know many of you do not like my kind, and with the reputation my industry has gained over the years I hold 0% animosity towards the opinion you have. But I would appreciate any good stories about your experiences at lube shops and what made it so great.
I work for Walmart TLE. People that come in with new Fords or Chevys I make them use a part synthetic, that meet requirements. People that come in with VWs that want an oil change and want the convention get so PO when I tell them that aint happening. I even tell them that we cannot per Ford, GM, or VW. Sorry but im not gonna be taking responsibility when your engine blows up and the manufacture wont take care of it because Walmart put in the wrong oil. If they dont want it, I tell them "Thank You for Shopping at Walmart!". Man that line gets people so butt hurt.


You realize Ford does not require synthetic blend right? They set a spec that the oil needs to meet. Their Motorcraft oil is synthetic blend but that does not mean they require a blend. Just an oil that meets the
specification.
Thing is if your driving a brand new Ford, and I say we can put Ford recommended oil and filter in your car or regular pennzoil. 99% of the time people want Motorcraft.

Also I believe some of the newer Fords have to have at least a part synthetic? Understand it from my pov, its hard to know all the oil specs for every manufacturer. Motorcraft oil in a Ford? Never gonna be a problem. Dino oil in a new Ford? Might be a problem. Better to safe than sorry.
_________________________
17 Volkswagen Jetta 1.4T
15 Honda CRV 2.4
12 Volkswagen Jetta 2.0
01 Pontiac Sunfire 2.2

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#4548009 - 10/19/17 08:42 AM Re: Good experiences at lube shops? [Re: FordBroncoVWJeta]
HorseThief Offline


Registered: 10/12/17
Posts: 134
Loc: MI
Originally Posted By: FordBroncoVWJeta
Thing is if your driving a brand new Ford, and I say we can put Ford recommended oil and filter in your car or regular pennzoil. 99% of the time people want Motorcraft.


6qts of 5w20 and an fl820s cost about $35 OTD - as long as we all pretend they actually vacuumed my interior and checked the tire pressure (along with all the other stuff they'resupposed to do) then I am fine with that. The price difference over bulk QS is mminuscule and it's cheap insurance.

I will say that I have seen plenty of people throw fits because TLE won't use a non-dexos oil. Last time I brought in my parents equinox, they let me use Magnatec and an ac delco filter - cost OTD? About $35. You just gotta know how to talk to people and ask the right questions. I think people are just mad that the $20 oil change is becoming a thing of the past. Much like the Arby's 5 for 5 deal, eventually inflation catches up to everything, and who needs to eat that much roast beef anyway?
_________________________
I saw a brown dog

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