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Discount Tire snapped off my wheel stud #4545564
10/16/17 07:47 PM
10/16/17 07:47 PM
Joined: Aug 2006
Posts: 202
Ohiuh
Dohc98vteC Offline OP
Dohc98vteC  Offline OP
Joined: Aug 2006
Posts: 202
Ohiuh
I went in for a rotation/balance and when I got my car back, I was told what happened. They cross threaded the lug nut and of course it was at closing time. They gave me a repair voucher for a Tuffy down the street that was also closed. I have never had this happen before, but will take it easy until I get this repaired.

Last edited by Dohc98vteC; 10/16/17 07:49 PM.

2018 Elantra Sport - Pennzoil Platinum 5W-30
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545569
10/16/17 07:50 PM
10/16/17 07:50 PM
Joined: Apr 2016
Posts: 1,198
Campbellsville, KY
Alex_V Offline
Alex_V  Offline
Joined: Apr 2016
Posts: 1,198
Campbellsville, KY
Not cool... stay late and fix it, I say!


To quote a friend, "Synthetics, man."

'85 GMC C3500, 454, 132K
'82 Mercedes 300CD, OM617 turbo, 173K (totaled 2018, in rehab)
'85 Mercedes 300TD, OM617 turbo, 217K (wife's)
'67 Suburban, 350, 331K
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545572
10/16/17 07:50 PM
10/16/17 07:50 PM
Joined: Aug 2008
Posts: 21,201
ON, Canada eh?
StevieC Offline
StevieC  Offline
Joined: Aug 2008
Posts: 21,201
ON, Canada eh?
mad


'18 Dodge Grand Caravan GT - AMSOIL SS 5w20
'06 Santa Fe - 535,000km AMSOIL SS 0w30 / ATF
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545575
10/16/17 07:51 PM
10/16/17 07:51 PM
Joined: Nov 2008
Posts: 9,277
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,277
Phoenix
It happens, not necessarily their fault...sometimes wheel studs just wear out and snap. It'll be fine to drive on, just get it fixed asap.


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545581
10/16/17 07:55 PM
10/16/17 07:55 PM
Joined: Dec 2013
Posts: 2,098
socal
barkingspider Offline
barkingspider  Offline
Joined: Dec 2013
Posts: 2,098
socal
I snapped one in my daughter’s Camry. I just went to the Toyota dealer the next day and got a new one. I recommend u get it replaced first thing tomorrow


06 Cadillac Escalade Ext
17 Cadillac ATS (wife)
05 Toyota Camry (daughter)
11 GMC Canyon off-road (daily)
Re: Discount Tire snapped off my wheel stud [Re: Alex_V] #4545588
10/16/17 07:58 PM
10/16/17 07:58 PM
Joined: Jun 2003
Posts: 17,810
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,810
Deplorable in apple valley, ca
Originally Posted By: Alex_V
Not cool... stay late and fix it, I say!
they do not do studs or any other work other than tires.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545591
10/16/17 08:00 PM
10/16/17 08:00 PM
Joined: Nov 2013
Posts: 1,156
UT
BHopkins Offline
BHopkins  Offline
Joined: Nov 2013
Posts: 1,156
UT
Discount Tire has done that twice to me. Both were found not when it was done, but when I went back for the next service.

The first time they explained that they had a service tech that wasn't following the policy of hand starting nuts, and that he no longer worked there. That was a very reasonable explanation to me. It could happen anywhere.

The second time I didn't get any such explanation. It kind of ticked me off when it happened the second time. As much as I like the service that Discount Tire gives me, I made a mental note - third strike and I'll find a new tire store. I sure hope that doesn't happen.

They did make it right both times. Just like you said, they gave me a voucher to get it fixed at a local shop. The repair was super quick both times, but it was still an inconvenience.


2013 Subaru Outback 2.5i - Idemitsu 0W-20 & Mobil 1 filter
2007 Mercedes SL550 - M1M 5W-40 & MB OEM filter
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545603
10/16/17 08:13 PM
10/16/17 08:13 PM
Joined: Jul 2009
Posts: 743
texas
danez_yoda Offline
danez_yoda  Offline
Joined: Jul 2009
Posts: 743
texas
I've seen cars driving on two out of 5 lugs. you will be fine missing just one.

Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545635
10/16/17 08:33 PM
10/16/17 08:33 PM
Joined: Jan 2003
Posts: 3,149
Coastal South Carolina
edwardh1 Offline
edwardh1  Offline
Joined: Jan 2003
Posts: 3,149
Coastal South Carolina
big impact wrenches dont help


These products are all new every year?? They are a revolution!!! Razor blades, mens shirts, TVs, wiper blades, gutter guards, hearing aids... according to the ads. But also all new last year
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545685
10/16/17 09:30 PM
10/16/17 09:30 PM
Joined: Sep 2007
Posts: 1,022
TX, USA
JMJNet Offline
JMJNet  Offline
Joined: Sep 2007
Posts: 1,022
TX, USA
It happened to me a long time ago in the Diesel truck on my sig.

They ordered the stud for me.
But to save time, I bought a stud myself from the part store (getting ready for a long distance trip).
Went to the place where they pointed to do the work with the voucher.
The place installed it.
I went by the DT shop and get a reimbursement of the stud with the store receipt.

Case closed.

I know it was a hassle because I have to do it but it took less than 1 day for 2 hours.

Last edited by JMJNet; 10/16/17 09:30 PM.

  • 2017 Toyota Sienna
  • 1995 GMC Suburban 6.5L Turbo Diesel


Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545819
10/17/17 04:51 AM
10/17/17 04:51 AM
Joined: Oct 2008
Posts: 12,629
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,629
The Old North State
As posted/noted recently for a member who works at WM TLE and had an error using an oil extractor, suction straw broke in dipstick tube, [censored] happens even to the best. Yep, not ideal.

But, they reported it to you immediately and are going to make it right. In a similar circumstance, as a customer about the most one can expect.

Been buying tires at DT since 04, never had a similar experience. If I did I'd hope to be treated similarly.


Re: Discount Tire snapped off my wheel stud [Re: dishdude] #4545825
10/17/17 04:56 AM
10/17/17 04:56 AM
Joined: Jul 2007
Posts: 4,336
Midwest USA
LoneRanger Offline
LoneRanger  Offline
Joined: Jul 2007
Posts: 4,336
Midwest USA
Originally Posted By: dishdude
It happens, not necessarily their fault...sometimes wheel studs just wear out and snap. It'll be fine to drive on, just get it fixed asap.


Umm... It WAS their fault, if they cross threaded the lug when it happened.



'09 Subaru Forester ...................(QS HM 5W30)
'16 Moto Guzzi Stelvio 1200 .....(ENI i-Ride PG 10W60)
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4545867
10/17/17 06:04 AM
10/17/17 06:04 AM
Joined: Jun 2015
Posts: 4,411
New England
Virtus_Probi Online mad
Virtus_Probi  Online Mad
Joined: Jun 2015
Posts: 4,411
New England
The timing was unfortunate, but at least they owned up to it.
I guess the OPer has to decide if his general service experience at DT makes it worth forgiving them and returning or he should move on and try someplace else. There is a local indy shop I like, pretty close to home but the opposite way that work is and sort of inconvenient as a result. They have screwed up for me a few times, but they always own up when they catch it and do whatever they can to make it right. The worst was when I bought some new summer tires that I was really excited about and drove away thinking I had bought the worst ones since stone was the preferred material. A panicky sounding manager called me later in the day and asked me to check my car immediately...turned out I had three of the tires I had ordered and one of a different brand and SIZE. They would often have 4 guys working on one car for speed and I guess they had a communication breakdown. They took care of me immediately and with a million apologies, but I was worried about damage to my AWD system.
I decided to try a chain store not too far from the indy shop when it was time to get my winter tires swapped on, I made a point of getting there early but there was already a good line ahead of me. I waited about half an hour and no progress was being made because the first customer leaving kept coming back in and saying their car was making a horrible noise, so that car kept going back on the lift. I finally punted and went back to the indy shop and have been using them ever since.


2014 Forester XT, 90000 miles
Last Change;
M1 5W30 d1G2
Tokyo Roki 15208AA170 filter
Re: Discount Tire snapped off my wheel stud [Re: Dohc98vteC] #4546101
10/17/17 09:49 AM
10/17/17 09:49 AM
Joined: Feb 2012
Posts: 533
North Carolina
6starprez Offline
6starprez  Offline
Joined: Feb 2012
Posts: 533
North Carolina
I'm glad the guy owned up to breaking your stud and told you.

I bought new tires June 29th from Walmart and returned last month after 7,000 miles for my first ever lifetime rotate and balance. I've always done rotations myself so this was a new experience for me. What happens? The tech cross threaded one of the rear studs and didn't say a word. The cashier stapled and folded the $0.00 receipt to the invoice and I walked out. Five days later, my wife is straightening up the pile of papers on the desk and says, "Did you see this?" The lower left corner reads "Rear driver side stud damaged." OMG, I can't repeat what I said on this site but I headed straight to store and talked to the manager. I wanted them to remove the tire and show me the damage. The nut wouldn't even come off with an impact gun. I had two options, 1) leave the car and they take it someplace to fix it or 2) I take care of it and they reimburse me. I choose option 2 'cause I didn't want them touching my car again. My previous three sets of tires have been installed at the Subaru dealership so that's where I went to get it fixed. They charged me for 1/2 hour labor and it came to $71. Got my money back and I'll be doing my own rotation again for now on.


'12 Impreza Sport Limited 157K - Moil 1 EP 0W20
Re: Discount Tire snapped off my wheel stud [Re: LoneRanger] #4546164
10/17/17 10:44 AM
10/17/17 10:44 AM
Joined: Nov 2008
Posts: 9,277
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,277
Phoenix
Originally Posted By: LoneRanger
Originally Posted By: dishdude
It happens, not necessarily their fault...sometimes wheel studs just wear out and snap. It'll be fine to drive on, just get it fixed asap.


Umm... It WAS their fault, if they cross threaded the lug when it happened.


How do you cross thread a lug nut? The threads get weak and stretch after 13 years of cranking the lugnuts on and off.


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
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