Went down to Walmart in my area today to grab the 5 quart jug of Pennzoil High Mileage that normally prices at $16.97 but was on rollback at the Walmart site for $15.27. Forgot my phone at home so had to go to customer service so they could look up the rollback price on there web site because the shelf did not have it on rollback. The female that was waiting on me has worked at customer service now for over two years. I know that because I frequent shop there for certain items & I specifically see her working in there. My point -- she said she had no clue how to look up the rollback or get into her site online?? She called her supervisor who showed her the method -- all the while there is a line backing up & up at customer service. My questions is -- was she really that dumb -- played dumb -- or there training is just that bad??? My friend said, "she was probably hoping that you said forget it & payed normal price". My comment back to her was, "good luck with that coming from me!!"
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