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#4543224 - 10/14/17 01:52 PM Walmart employees are clueless???
thorromig Offline


Registered: 03/22/12
Posts: 804
Loc: BerksCounty/Pa.
Went down to Walmart in my area today to grab the 5 quart jug of Pennzoil High Mileage that normally prices at $16.97 but was on rollback at the Walmart site for $15.27. Forgot my phone at home so had to go to customer service so they could look up the rollback price on there web site because the shelf did not have it on rollback. The female that was waiting on me has worked at customer service now for over two years. I know that because I frequent shop there for certain items & I specifically see her working in there. My point -- she said she had no clue how to look up the rollback or get into her site online?? She called her supervisor who showed her the method -- all the while there is a line backing up & up at customer service. My questions is -- was she really that dumb -- played dumb -- or there training is just that bad??? My friend said, "she was probably hoping that you said forget it & payed normal price". My comment back to her was, "good luck with that coming from me!!"


Edited by thorromig (10/14/17 02:06 PM)
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#4543232 - 10/14/17 01:57 PM Re: Walmart employees are clueless??? [Re: thorromig]
mclasser Offline


Registered: 04/13/13
Posts: 2233
Loc: The Northeast
My time is too valuable to wait that long for a measly $1.70.
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#4543235 - 10/14/17 02:01 PM Re: Walmart employees are clueless??? [Re: thorromig]
4WD Offline


Registered: 09/21/10
Posts: 6424
Loc: Texas
I did the opposite. ~ young lady at O’R did not want to exchange wiper blades and told me bring the vehicle and she’d show me. (The plastic was too narrow for the metal arm) … Went back and forth telling her I have done many difficult mechanics jobs. … proper wipers I could do blindfolded (with no manager in sight) … She insists I go get the vehicle …

Walked out and left $44 behind … but O’R will never see me again …

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#4543238 - 10/14/17 02:07 PM Re: Walmart employees are clueless??? [Re: thorromig]
SatinSilver Offline


Registered: 01/24/08
Posts: 10182
Loc: OH
Probably because she isn't tech savy. The last two times I did that the young lady brought out her smart phone, hit a few buttons and voila! Done.

Previous to that an older lady had to go over to an old computer terminal and let the compute warm up. Took forever. Depends who you get.

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#4543278 - 10/14/17 02:39 PM Re: Walmart employees are clueless??? [Re: thorromig]
simple_gifts Offline


Registered: 07/26/04
Posts: 11950
Loc: Middlesex County CT
Maybe corporate rolled out a new software system and everyone isn't up to speed.

Lots of reasons other than the lightening rod ones.
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#4543281 - 10/14/17 02:42 PM Re: Walmart employees are clueless??? [Re: mclasser]
Mr Nice Offline


Registered: 09/12/04
Posts: 21207
Loc: Orlando, FL
Originally Posted By: mclasser
My time is too valuable to wait that long for a measly $1.70.


Yep. Can't blame employee for incorrect price.

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#4543299 - 10/14/17 03:12 PM Re: Walmart employees are clueless??? [Re: thorromig]
Merkava_4 Offline


Registered: 01/30/07
Posts: 17501
Loc: Clovis, CA
Are you saying the employee didn't know how to access the online Walmart site ?

Then how did she apply for the job at Walmart in the first place ?

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#4543314 - 10/14/17 03:44 PM Re: Walmart employees are clueless??? [Re: thorromig]
Eddie Offline


Registered: 12/07/03
Posts: 9577
Loc: Florida, Cape Coral
Walmart employees are clueless is a dumb statement. You're the one who forgot your cell phone with the information and it's the WM employee whose to blame? :-))
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#4543338 - 10/14/17 04:13 PM Re: Walmart employees are clueless??? [Re: Eddie]
blupupher Offline


Registered: 08/27/04
Posts: 4426
Loc: Katy, Republic of Texas
Originally Posted By: Eddie
Walmart employees are clueless is a dumb statement. You're the one who forgot your cell phone with the information and it's the WM employee whose to blame? :-))

LOL, Kind of thinking the same thing.
Why not just order it online at the cheap price and go pick it up?
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#4543340 - 10/14/17 04:16 PM Re: Walmart employees are clueless??? [Re: thorromig]
CKN Offline


Registered: 10/14/14
Posts: 3704
Loc: Utah
Another useless thread...only this one is worth $1.70................

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#4543355 - 10/14/17 04:30 PM Re: Walmart employees are clueless??? [Re: thorromig]
danez_yoda Offline


Registered: 07/18/09
Posts: 471
Loc: texas
Better for the clueless people working for walmart instead of sitting on welfare or living a life of crime.


Ease up folks. Not everyone is sharp but they dont deserve ridicule.



Edited by danez_yoda (10/14/17 04:32 PM)

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#4543361 - 10/14/17 04:36 PM Re: Walmart employees are clueless??? [Re: danez_yoda]
4WD Offline


Registered: 09/21/10
Posts: 6424
Loc: Texas
It’s hard to find a good job or keep a business open in these small towns. Our Walmart automotive manager used to own his own garage ~ and is pretty sharp on cars/light trucks …

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#4543370 - 10/14/17 04:47 PM Re: Walmart employees are clueless??? [Re: thorromig]
aquariuscsm Offline


Registered: 12/30/06
Posts: 18182
Loc: Dallas,Tx USA
I'm wondering if it would ring up at rollback price at the point of sale terminal? I bet they just either forgot to or hadn't put up the price points on the shelves yet. All Pennzoil at Walmart here has the rollback tags on the shelves. I bought a jug of PP 5W20 last night on rollback for $22.
_________________________
1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
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#4543374 - 10/14/17 04:58 PM Re: Walmart employees are clueless??? [Re: mclasser]
Rolla07 Offline


Registered: 11/05/11
Posts: 4740
Loc: MTL, CANADA
Originally Posted By: mclasser
My time is too valuable to wait that long for a measly $1.70.


Yep, and its terrible customer service to make it such a hassle. Nobody bothers and WM wins.
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2007 Corolla Red Pearl 155k miles
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#4543375 - 10/14/17 04:59 PM Re: Walmart employees are clueless??? [Re: mclasser]
ATex7239 Offline


Registered: 01/19/17
Posts: 331
Loc: Texas,USA
Originally Posted By: mclasser
My time is too valuable to wait that long for a measly $1.70.


This ^

I offered to pick up the difference in Kroger for lady holding up the line on an expired $1 off coupon.

Life is too short to get wrapped around the axle on such things.
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