Originally Posted By: bubbatime
I doubt the oil change monkeys at Walmart care about increasing profits for the worlds largest corporation. They might have installed the wrong filter by mistake or it was out of stock so they substituted something else.
Most of the time we use a the FRAM COR (Special made fram for JUST Wallyworld TLE) that is specific to the car. The only time we dont ask the customer is if the car has a very specific oil filter we dont have on stock. Like the Toyota Tundra with the element filter, KIA sorrento with the element filter, and a lot of German cars. I will try to "upsell" on cars that are running synthetic and are newer. Lets say you bring in your New Ford or Chevy. I ask you if you would like a Motorcraft or ACDelco and you say "sure". That "upsell" actually hurts the sales because of overhead. Yes it was more expensive but we get those Fram Cors so cheap. Also most AcDelco or Motorcraft oil filters are 3.97. We refund you the cost of the Fram (around 2.12? IIRC). So that "upsell" only costed the customer about $2, and we lost a bit of money. At the same time IDC since Walmart makes more than enough $$$ and I know that those filters are better, that the customer will be happy from an engine repair.