I have a small "issue" with my AT&T and DTV accounts. I can no longer long into DTV, so I can't view the program guide or use the app, which I periodically do.
So, 5:40 on the phone, 13 total reps (10 CSRs, one supervisor, and two "specialists") later I gave up for the night. It was always the same script "reset your password" --> "log in" every time. It just became comical for what seems like an easy solution.
I'm not here to bash the company or say where I go next because there isn't a "right" answer because this stuff happens with a lot of companies. I just want to compare notes for how long it took you to solve what looked to be an easy problem.
My runner-up is over seven hours with United Airlines after I had a flight cancelled. My problem did get fixed until the third rep I talked to. This time was shorter overall time, of much less consequence, and didn't get solved, so it's takes the cake to me.
How long/far have you gone with a company to have something simple corrected? Or not corrected?
So, 5:40 on the phone, 13 total reps (10 CSRs, one supervisor, and two "specialists") later I gave up for the night. It was always the same script "reset your password" --> "log in" every time. It just became comical for what seems like an easy solution.
I'm not here to bash the company or say where I go next because there isn't a "right" answer because this stuff happens with a lot of companies. I just want to compare notes for how long it took you to solve what looked to be an easy problem.
My runner-up is over seven hours with United Airlines after I had a flight cancelled. My problem did get fixed until the third rep I talked to. This time was shorter overall time, of much less consequence, and didn't get solved, so it's takes the cake to me.
How long/far have you gone with a company to have something simple corrected? Or not corrected?