Recent Topics
Breaking in new short block
by Bub
06/22/18 07:00 PM
Should I buy a mill or a drill press?
by Vern_in_IL
06/22/18 06:32 PM
Weber Q300 Grill Parts Help
by gathermewool
06/22/18 05:24 PM
I Had To Tell Somebody- Banquet
by Zee09
06/22/18 05:13 PM
Xfinity mobile cell service
by jay929
06/22/18 04:37 PM
Fuse "failure"
by dlundblad
06/22/18 04:32 PM
Do you Bluetooth your phone and car?
by ZZman
06/22/18 04:20 PM
Hastings air filters
by Spitter
06/22/18 04:18 PM
2011 Town and Country remote started itself.
by mrsilv04
06/22/18 04:06 PM
Vaughan Hammer and Superbar $10 Sam's
by hatt
06/22/18 04:03 PM
Denso Oil filter - outsourced / quality changed
by 92saturnsl2
06/22/18 02:37 PM
Bench Drill Press
by Propflux01
06/22/18 02:30 PM
IAT Sensor
by artbuc
06/22/18 02:26 PM
2013 Nissan Rogue, 5,100 miles, Supertech Conv
by TheOilWizard
06/22/18 01:46 PM
NC License Plates
by Zee09
06/22/18 01:31 PM
BITOG Hotline!
by Duffyjr
06/22/18 01:30 PM
Switching Additives: Flush/Rinse?
by Phishin
06/22/18 12:46 PM
increasing viscosity
by VQLT
06/22/18 12:31 PM
Who's up on their metallurgy?
by earlyre
06/22/18 11:56 AM
Replaced halogen headlight with LED
by gman2304
06/22/18 11:18 AM
Newest Members
Fatbrowndog0822, DRNJR, ZEK, Dudewayne, kmdz
65294 Registered Users
Who's Online
86 registered (2009Edge, 77GrandPrix, Astro14, alphadog, 01rangerxl, advocate, 11 invisible), 1502 Guests and 55 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
65294 Members
67 Forums
285792 Topics
4769620 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Topic Options
#4540007 - 10/11/17 10:05 AM Did I set a CSR/time record last night?
SevenBizzos Offline


Registered: 12/10/06
Posts: 693
Loc: The IL
I have a small "issue" with my AT&T and DTV accounts. I can no longer long into DTV, so I can't view the program guide or use the app, which I periodically do.

So, 5:40 on the phone, 13 total reps (10 CSRs, one supervisor, and two "specialists") later I gave up for the night. It was always the same script "reset your password" --> "log in" every time. It just became comical for what seems like an easy solution.

I'm not here to bash the company or say where I go next because there isn't a "right" answer because this stuff happens with a lot of companies. I just want to compare notes for how long it took you to solve what looked to be an easy problem.

My runner-up is over seven hours with United Airlines after I had a flight cancelled. My problem did get fixed until the third rep I talked to. This time was shorter overall time, of much less consequence, and didn't get solved, so it's takes the cake to me.

How long/far have you gone with a company to have something simple corrected? Or not corrected?

Top
#4540015 - 10/11/17 10:12 AM Re: Did I set a CSR/time record last night? [Re: SevenBizzos]
Rolla07 Offline


Registered: 11/05/11
Posts: 4737
Loc: MTL, CANADA
Ive spent a day and a half dealing with a telco here til i ended up speaking to their exec office (customer service--supervisor--exec office). Im still not pleased since they were supposed to call me back and still have not. A friend of mine had their internet and tv installed (2 tv boxes) and the technicians spent over 8 hours on the install and had to come back the next day and its still not working right...
_________________________
2007 Corolla Red Pearl 155k miles
PP 0w20 & ST 4967


Top
#4540037 - 10/11/17 10:37 AM Re: Did I set a CSR/time record last night? [Re: SevenBizzos]
Barkleymut Offline


Registered: 01/27/04
Posts: 2704
Loc: Richmond, VA
5 months. Went into a community bank to get a refund on a fee they put on my sons savings account after being told over the phone that i had to go into a branch. The ONLY person that could reverse the charge was not in, but she would call me on Monday. I wait 2 weeks then go into another branch during my lunch break, but they cannot help me because its not my "home branch". 2 weeks later I went to my "home branch" and closed both my kids savings accounts. Still waiting for the managers call. Customer service is dead at most companies now.
_________________________
09 Vue(95K) 2.4 4spd AT -PU 5w30 / 09 Flex(52K)3.5L PU / Moms car 04 Pilot(105K) 5w20 PP + Puro

Top
#4540076 - 10/11/17 11:14 AM Re: Did I set a CSR/time record last night? [Re: SevenBizzos]
ARCOgraphite Offline


Registered: 05/17/09
Posts: 11970
Loc: N.H, U.S.A.
I had a problem with Comcast on demand with my new cable. Didn't work. I talked to multiple reps over a couple days (prob 3+ hours or so) Nothing worked.

Frustrated, I tore out the whole installation then redid It differently. It appears for on demand to work the cable HAS to go into the cable box first and then you daisy chain out from there. I had The cable coming into my Pioneer DVD R- then out to the cable box from there. I thought it was a parallel RF IN-OUT connection but now I suppose not given the functionality issue.

Then there was a DELTA flight cancellation due to mechanical issue from which I was trying to move flight to next day and refund second ticket due to time sensitivity of travel plans. A story for another day. I will say I got a rep in Bangladesh and I'm hard of hearing so that didn't go well.
_________________________
2014 Nissan Rogue S CVT, OC#9 41392mi-QSUD10W30 + M110A CHAMP Filter; 2017 Subaru Crosstrek CVT OC#2 ?? mi-SOA/Idemitsu 0w20 + SOA Filter

Top
#4540161 - 10/11/17 12:35 PM Re: Did I set a CSR/time record last night? [Re: SevenBizzos]
Gerle Offline


Registered: 05/13/15
Posts: 6
Loc: Pensacola, Florida
Sometimes I select whatever number gives you Spanish, so far they have always spoke English as well. I'd suspect that most of the SPanish speaking CSRs are not in India!
_________________________
Admiration of the Nation
We're the finest ever seen,
And we glory in the title of
United States Marine.

Top
#4540256 - 10/11/17 01:52 PM Re: Did I set a CSR/time record last night? [Re: SevenBizzos]
John_K Offline


Registered: 12/08/06
Posts: 2713
Loc: Columbus, Ohio
I have to share the most incredibly stupid customer service I have ever heard of.

3 years ago I was in a coma for a month. The cell phones were in my name, so she started getting "we're gonna cut off service if you don't pay" messages.

So she called Consumer Cellular. "Sorry, we can't discuss the account with anyone but your husband, it's in his name." But he's in a coma. Nope sorry. How about if I give you 50 bucks toward the account? Nope can't do that either.

So my wife asked for a supervisor. The supervisor actually said "we can't talk to you about the account, but we can add your name to the account and then we can talk to you about it."

WHAT?!?!? You can't talk about the account without my permission but you can put her name on it without my permission? Stupidest thing I ever heard of.
_________________________
2009 Mercury Grand Marquis, 8 cyl auto, 80xxx miles, PU
2005 Hyundai Sonata, 4 cyl auto, 93xxx miles, Maxlife
Current oil stash: 517 qts.



Top
#4540435 - 10/11/17 05:19 PM Re: Did I set a CSR/time record last night? [Re: SevenBizzos]
Bud Online   content


Registered: 06/04/02
Posts: 1720
Loc: Texas
Comcast tech is always a nightmare. My last call three weeks ago took me calling four different times before I was finally able to get a tech scheduled out to fix the problem. The first two guys could not even put together a sentence that I could understand. Then they get upset you can't follow the accent they have.
_________________________
2016 Honda Pilot EX-L with NAV.....Mobil 1 0w20 AFE and Ultra XG7317

Top