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Incorrect things a shop has told you #4535724
10/06/17 08:19 PM
10/06/17 08:19 PM
Joined: Apr 2013
Posts: 2,334
The Northeast
mclasser Offline OP
mclasser  Offline OP
Joined: Apr 2013
Posts: 2,334
The Northeast
Before I knew about BITOG and the wonders of DIY, I took my Accord to a rather busy shop near my house to have the ATF changed. Later that week, I was doing some checks under the hood when I saw the ATF was low. I went back to the shop and the tech proceeded to check the ATF with the engine running. I told him my owner's manual said to check it with the engine off but he kept insisting that wasn't possible since the fluid needs to move through the torque converter. This guy was really adamant so I ended up pulling out my manual. He was really surprised and said "if engine off is what I want, so be it." Made me wonder how many other Hondas they worked on that were driving around with jacked up ATF levels.

What're some incorrect things a shop has told you?

Last edited by mclasser; 10/06/17 08:21 PM.

2018 Hyundai Elantra VE -- 4K
2013 Honda Pilot EX-L 4WD -- 56K
2002 Honda Accord EX-L -- 211K

Re: Incorrect things a shop has told you [Re: mclasser] #4535729
10/06/17 08:26 PM
10/06/17 08:26 PM
Joined: Dec 2014
Posts: 1,671
'murica
Ethan1 Offline
Ethan1  Offline
Joined: Dec 2014
Posts: 1,671
'murica
popcorn

Re: Incorrect things a shop has told you [Re: mclasser] #4535733
10/06/17 08:29 PM
10/06/17 08:29 PM
Joined: Jan 2008
Posts: 10,694
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,694
OH
The Honda dealer changing the oil filter every oil change when the manufacturer says to change it every other interval. I asked the service manager about it, who's a very nice guy and he insisted on changing it every time. I wasn't going to challenge him on it since he's helped me out plenty of times in the past.

Re: Incorrect things a shop has told you [Re: mclasser] #4535748
10/06/17 08:46 PM
10/06/17 08:46 PM
Joined: Oct 2014
Posts: 3,906
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 3,906
Utah
Must be a slow Friday night........


Let's all bash professional mechanics/dealers and then as shade tree mechanics we can all join hands and sing kumbaya.......

Re: Incorrect things a shop has told you [Re: mclasser] #4535764
10/06/17 09:01 PM
10/06/17 09:01 PM
Joined: Mar 2017
Posts: 5,473
Soviet State of Washington
PimTac Online content
PimTac  Online Content
Joined: Mar 2017
Posts: 5,473
Soviet State of Washington
Sometimes it's what they don't tell you. I brought in my problematic 85 Ford Ranger to a dealer for a oil change and checking on the front end. Something wasn't right. They told me it would take a couple of hours and since I was waiting I headed to the lounge.

After 3 hours I inquired about the status and they told me it wouldn't be too much longer. At 4.5 hours I asked again. Since it was getting late I asked about a loaner but they would not provide one. At the 5 hour mark, the SA came out and asked to to come with him. In the shop they had the whole dashboard out of the vehicle. According to the advisor, "something shorted" and they couldn't find the source.

Obviously my blood pressure was going up here so I demanded a car so I could get home. They did provide a Taurus for me. I got a call around 10am next day that it was done. No explanation of what happened even though I asked more than once. They did change the oil though and there was no charge for any of it.

That was the last time I used that dealer. I went to another dealer to look at the front end and bushings were replaced. I finally got rid of the Ranger after the ECU blew for the 4th time. Traded it in on a Tacoma and never looked back.


2017 Mazda CX-5 Grand Touring

Valvoline Advanced Synthetic 0w20
Mobil 1 M108A EP filter

Re: Incorrect things a shop has told you [Re: mclasser] #4535769
10/06/17 09:05 PM
10/06/17 09:05 PM
Joined: Aug 2017
Posts: 559
MN
14Accent Offline
14Accent  Offline
Joined: Aug 2017
Posts: 559
MN
I must admit that even working as a professional mechanic I still get tripped up by things sometimes.

I'm aware of the Honda transmission level thing, it's because it's a dry sump design. I actually learned this back when I bought my first Cadillac in high school. The GM 4T80 is the same kind of design, you check the fluid at temp with the engine off.

Just the other day I was doing rear pads and rotors on a newer Ford Transit 350. Driver's side went fine, but on the passenger side I could not for the life of me get the piston to retract. These have ratcheting calipers that need to be spun and pressed back in at the same time. Long story short, the passenger side caliper has reverse threads and needs to be rotated counter-clockwise while compressing. My caliper service kit includes both tools, but I've never in 15 years had to use the left handed thread tool!


2013 Chevrolet Volt - Saves enough in fuel to pay for itself!

2003 Cadillac Seville STS - The winter "beater", it uses the Volt's fuel
Re: Incorrect things a shop has told you [Re: mclasser] #4535773
10/06/17 09:13 PM
10/06/17 09:13 PM
Joined: Feb 2013
Posts: 10,714
Phoenix, AZ
Nick1994 Offline
Nick1994  Offline
Joined: Feb 2013
Posts: 10,714
Phoenix, AZ
Last month my mom took her 2012 Jeep Patriot to the dealer (has extended warranty) for 2 issues. One was a blend door motor.

The other was a bad throttle body. Red lightning bolt came on the dash and car had reduced power. Common issue. Dealer replaced the throttle body and then called me and recommended doing an "injector flush" because "there was a lot of carbon in there and that's what killed the old throttle body" and he recommended a injector flush to clean the throttle body. B.S.!

Another time I took it in there last year I mentioned squeaky suspension. The same service advisor said it's the front "shocks" and the extended warranty doesn't cover "shocks" only "struts". I told him they are in fact struts and he said they are coil over shocks. I hung up and called 3 other dealership parts departments who verified that of course it has struts. Called the dealer back and the service manager actually answered the phone and I told her and she got it straightened out.

This dealer also in the past replaced the alternator because the CVT was whining. Then it still whined with the new alternator, shocker...


2015 Hyundai Sonata 2.4L 84k Mobil 1 AFE 0w30 & OEM
2000 Toyota Camry 2.2L 230k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: Incorrect things a shop has told you [Re: 14Accent] #4535782
10/06/17 09:31 PM
10/06/17 09:31 PM
Joined: Nov 2006
Posts: 19,941
MA, Mittelfranken.de
Trav Offline
Trav  Offline
Joined: Nov 2006
Posts: 19,941
MA, Mittelfranken.de
Originally Posted By: 14Accent
I must admit that even working as a professional mechanic I still get tripped up by things sometimes.


You are not alone, so may makes and models, manufacturers change specs, procedures and update/change parts mid stream its impossible to keep up.


ASE L1, Master. Deutsch Meisterbrief.
Re: Incorrect things a shop has told you [Re: CKN] #4535783
10/06/17 09:32 PM
10/06/17 09:32 PM
Joined: Jul 2003
Posts: 4,755
New Zealand
Silk Offline
Silk  Offline
Joined: Jul 2003
Posts: 4,755
New Zealand
Originally Posted By: CKN

Let's all bash professional mechanics/dealers and then as shade tree mechanics we can all join hands and sing kumbaya.......


I like to ask these bashers what they do for a living...often it's something where on another board they will be bashing them for the things they do wrong.

One day I was doing a safety inspection for a couple of dykes, when I failed it, one said to the other - ''I told you we shouldn't get a man to do it !''


1987 BMW R65 - Penrite V Twin 20/50
2005 Nissan Expert - Gulf Western 10W-40
1996 Volvo T5 - Penrite HPR15 - 15W-60. Ryco syntec filter.
Re: Incorrect things a shop has told you [Re: Silk] #4535801
10/06/17 09:58 PM
10/06/17 09:58 PM
Joined: Jan 2009
Posts: 6,205
New England
gathermewool Offline
gathermewool  Offline
Joined: Jan 2009
Posts: 6,205
New England
Originally Posted By: Silk

One day I was doing a safety inspection for a couple of dykes, when I failed it, one said to the other - ''I told you we shouldn't get a man to do it !''


Were you as kind and sensitive during the inspection?


'14 Forester XT FA20DIT (Cobb Stage 1)
Edge 0W-40 + FU filter
'15 Legacy FB25 (OEM Stage, uh, neg. 7?)
Edge 0W-20 + FU filter
Re: Incorrect things a shop has told you [Re: CKN] #4535802
10/06/17 09:59 PM
10/06/17 09:59 PM
Joined: Aug 2013
Posts: 2,531
Central Maryland
HangFire Offline
HangFire  Offline
Joined: Aug 2013
Posts: 2,531
Central Maryland
Originally Posted By: CKN
Must be a slow Friday night........


Let's all bash professional mechanics/dealers and then as shade tree mechanics we can all join hands and sing kumbaya.......


Sounds like a fine idea.


Various musings: http://hangfire.net
Re: Incorrect things a shop has told you [Re: mclasser] #4535807
10/06/17 10:05 PM
10/06/17 10:05 PM
Joined: Jun 2009
Posts: 741
Hollister, CA
Sunnyinhollister Offline
Sunnyinhollister  Offline
Joined: Jun 2009
Posts: 741
Hollister, CA
On my last VW the service writer told me that the cause of my misfire and check engine light on my TDI was because I was coasting up to the stop sign or light and this caused the engine to back fire. I guess I was supposed to keep it in gear, get to the stop sign, slam on the brakes, stall the engine, and then put it in neutral so the car would never coast. She also never explained how a direct injected diesel could back fire. I should have known better when I dropped of the car for something that should have been warranty work and she wanted $90 up front. When I asked her why she said it was in case the problems were caused by a maintenance item - like changing glow plugs.


2017 Ram 1500 Regular Cab 4x2 5.7L 8spd
2017 Chevy Bolt
2013 Honda CR-V AWD EX-L W/Nav
Re: Incorrect things a shop has told you [Re: mclasser] #4535808
10/06/17 10:08 PM
10/06/17 10:08 PM
Joined: Nov 2009
Posts: 1,057
Warner Robins, GA
nwjones18 Offline
nwjones18  Offline
Joined: Nov 2009
Posts: 1,057
Warner Robins, GA
After bringing the caddy in for strange noises and several camshaft position sensor codes I was told by a very reputable shop that I just needed an oil change. Told them oil had less than 5k on it and they gave me the shoulder shrug. Problem did go away for 1500 miles before the timing chain tensioner failed completely and trashed the engine..


1988 F-150. 4.9 I6 247k. 10w-40 Castrol Syn-blend ACDelco UPF2.
2005 Cadillac STS N* 108k. 5w-30 Castrol Magnatec ACDelco Classic PF61
Re: Incorrect things a shop has told you [Re: CKN] #4535809
10/06/17 10:08 PM
10/06/17 10:08 PM
Joined: Jun 2009
Posts: 741
Hollister, CA
Sunnyinhollister Offline
Sunnyinhollister  Offline
Joined: Jun 2009
Posts: 741
Hollister, CA
Originally Posted By: CKN
Must be a slow Friday night........


Let's all bash professional mechanics/dealers and then as shade tree mechanics we can all join hands and sing kumbaya.......


You are assuming that professional mechanics are being targeted. In my case she was neither professional nor a mechanic.


2017 Ram 1500 Regular Cab 4x2 5.7L 8spd
2017 Chevy Bolt
2013 Honda CR-V AWD EX-L W/Nav
Re: Incorrect things a shop has told you [Re: mclasser] #4535810
10/06/17 10:10 PM
10/06/17 10:10 PM
Joined: Jan 2017
Posts: 331
Texas,USA
ATex7239 Offline
ATex7239  Offline
Joined: Jan 2017
Posts: 331
Texas,USA
I've been told we needed new "tire brackets" and that the turn signal blinking fast meant an electric fault not a bad bulb.

And, my mother-in-law was recently told she needed, not one, but two special order batteries for her 3.6 Impala LT.


'12 Buick Enclave 139,xxx
Valvoline ML SynBlend 5w30
ACDelco PF63E

'17 Ford Fusion (Company Lease) 42,xxx
Oil Don't know
Filter Don't care
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